A complete CRM suite including citizen and contact automation, outreach and service management

Small business financial managementRetail management and point of saleIntegrated contact management, accounting and online services packaged with Microsoft Office

Our ProductsOur Products

Broad business management suites including financial management, supply chain management and budgeting functionality

Customer Segment Customer Segment ProfilesProfiles

*Source: Microsoft internal calculations based on IDC, Gartner, McKinsey*Source: Microsoft internal calculations based on IDC, Gartner, McKinsey

Business Applications Business Applications TodayTodayBroken Promises; Unfulfilled Broken Promises; Unfulfilled AspirationsAspirations

Low Adoption Low Adoption RatesRates

In a typical ERP In a typical ERP implementation on implementation on

average 46% of licensed average 46% of licensed seats seats

are unusedare unused

Long, Costly Long, Costly Training Training PeriodsPeriods

Up to 60% of Up to 60% of implementation costs implementation costs

are spent on are spent on user traininguser training

Low Low PenetrationPenetration

15% of employees 15% of employees have licensed seatshave licensed seats

Failed Failed ImplementationImplementation

ss - - 75% of ERP 75% of ERP implementations implementations considered failuresconsidered failures- 28% of CRM - 28% of CRM implement-ations fail to implement-ations fail to go livego live

“I spend all day in Outlook.””

“All the information is at my fingertips.”

“It works just like Office.“

“Getting data in without logging in is a snap.”

The Right Experience for the The Right Experience for the Right TaskRight Task

Microsoft Dynamics Microsoft Dynamics NAV NAV is a business is a business management solution management solution for small and mid-sized for small and mid-sized organizations that organizations that rapidly adapts to the rapidly adapts to the unique way you do unique way you do business, enabling your business, enabling your people to be effective people to be effective and your business to be and your business to be competitive. competitive.

Key Strengths

Offers out-of-the-box functionality, so companies can get up and running quicklyDesigned to work like other Microsoft solutions employees are familiar with.Strengths in Finance / project Management and Light distributionPrimarily marketed at the small to mid market business segment looking for a rich functional finance solution out of the box.

IndustriesFinance, InsuranceReal EstateTransportation, Communications and UtilitiesAll Other - Medical/Dental, Law Firms, Architecture

PRONTOTechnology OneSAP B1

Sage – MAS 90/200/500

Key StrengthsOffers rich out-of-the-box functionality, so companies can get up and running quicklyDesigned to work like other Microsoft solutions employees are familiar with.Additional strengths in the Supply Chain light manufacturing area Primarily marketed for the small to mid market business segment with a clearer focus on SCM functionalities including manufacturing.Well Established ISV community that provide vertical solutions

PRONTOSAP B1Epicor

Sage – MAS 90/200/500

Microsoft Dynamics Microsoft Dynamics GPGP is a complete out of the is a complete out of the box business box business management solution management solution that helps growing that helps growing organizations get up organizations get up and running quickly, and running quickly, maximizing the maximizing the productivity of your productivity of your people.people.

Wholesale Distribution Manufacturing (Assembly)

Retail Professional Services

Microsoft Dynamics Microsoft Dynamics SL SL is a business is a business management solution management solution that enables project that enables project driven mid-sized driven mid-sized organizations to organizations to automate and automate and streamline processes, streamline processes, helping you meet your helping you meet your customers’ customers’ requirements.requirements.

DeltekTimberlineProfit 21

Specialized to help project driven, mid-sized organizations in areas such as professional services, operations, field services and construction managementDesigned to work like other Microsoft solutions employees are familiar withHelps automate operational processes so companies can increase efficiency and focus on services that contribute to the bottom line

Business Services

Consulting

Advertising

Research

Other Professional Services

Construction

General Contractor

Residential Homebuilder

Specialty Contractor

Manufacturing

Project Accounting

Trade & Distributi

on

Enterprise Portal

Human ResourceManagement

Financial Management

Customer Relationship Management

Supply Chain Management

Business Analysis

Industry Solutions

- At a Glance

Highly scalable and customizable to meet changing business requirements and processesMake sophisticated changes and extend functionality with built-in customization tools

End-to-end industry specific functionality to meet industry and business needs Build in support for 36 countries and 40 language versionsReal time visibility across locations and countries with role based information and processes via the webTypically geared for the mid market to CAS business segment

Core solution functionality:

Financial Management

Supply Chain Management

CRM

Human Resources and Payroll

Industry Enabling:

Supply Chain Execution

Demand Planning

Fund Accounting

Quality Management

SAP All-in-One and mySAP

Lawson / Intentia

JDE

Various Niche players in vertical markets

Vertical Solutions:

High Tech, Aerospace,Metals, IEM, Oil & Gas, Chemicals, CPG, Food & Bev, Industrial, Hospitality, Apparel, Food & Bev, Auto Dealer, Specialty Store, Healthcare, Works, Fin and Admin, Utilities, Transport, NFP, Construction, Arch & Engineer, IT Services, Legal Services, Advertising

Enhanced user experience

Workflow & process-centric

design

Simple, model-driven

development & customization

Ad hoc, self-serviceBI for everyone

Delivering On Our Delivering On Our CommitmentCommitment

Role-basedproductivity

Portals & workflow

Contextual Business

Intelligence (BI)

Easy integration& extensibility

via web services

Microsoft Dynamics AX

Microsoft Dynamics GP

Microsoft Dynamics NAV

Microsoft Dynamics SL

Microsoft Dynamics CRM

Enhanced user Enhanced user experienceexperiencePower of Power of deployment deployment choicechoiceGlobal Global footprintfootprint

Out of the box RoleTailored BIExpanded features focused on project–driven industries Web ServicesMicrosoft Dynamics CRM integration

Out of the box RoleTailored BI Industry enablement features Next level of Office integration and Workflow

Expanded Industry SolutionsGlobal Enterprise CapabilitiesFeature Rich

RoleTailored UI & SSRS based Reporting3-Tier Architecture with Web ServicesSharePoint Integration

Calendar year

Single .Net Codebase, Multi-Store Capable, Extendable

© 2006 Microsoft Corporation. All rights reserved.© 2006 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.