A Common Objective: Vehicle Safety A Look at the Upcoming Federal Safety Recall Look-Up Tool NAMVBC...

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A Common Objective: Vehicle Safety A Look at the Upcoming Federal Safety Recall Look-Up Tool NAMVBC 2013 Fall Workshop Jennifer Timian Chief, Recall Management Division U.S. Department of Transportation, NHTSA

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Page 1: A Common Objective: Vehicle Safety A Look at the Upcoming Federal Safety Recall Look-Up Tool NAMVBC 2013 Fall Workshop Jennifer Timian Chief, Recall Management.

A Common Objective: Vehicle Safety A Look at the Upcoming Federal Safety Recall

Look-Up Tool

NAMVBC 2013 Fall Workshop

Jennifer Timian Chief, Recall Management Division

U.S. Department of Transportation, NHTSA

Page 2: A Common Objective: Vehicle Safety A Look at the Upcoming Federal Safety Recall Look-Up Tool NAMVBC 2013 Fall Workshop Jennifer Timian Chief, Recall Management.

Outline

• Who is NHTSA?• What are safety recalls? • Facts and Stats• Upcoming VIN Look-Up Tool – Why does this matter to you?

• What can YOU do to help?

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Page 3: A Common Objective: Vehicle Safety A Look at the Upcoming Federal Safety Recall Look-Up Tool NAMVBC 2013 Fall Workshop Jennifer Timian Chief, Recall Management.

Who is NHTSA?

Driver Behavior

Vehicle Safety

Page 4: A Common Objective: Vehicle Safety A Look at the Upcoming Federal Safety Recall Look-Up Tool NAMVBC 2013 Fall Workshop Jennifer Timian Chief, Recall Management.

NHTSA's Mission

NHTSA is responsible for reducing deaths, injuries and economic losses resulting from motor vehicle crashes.

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Page 5: A Common Objective: Vehicle Safety A Look at the Upcoming Federal Safety Recall Look-Up Tool NAMVBC 2013 Fall Workshop Jennifer Timian Chief, Recall Management.

How do we meet our Mission?

• Setting and enforcing safety performance standards for motor vehicles and motor vehicle equipment

• Making grants to state and local governments to enable them to conduct effective local highway safety programs.

• Investigate safety defects

• Sets and enforces fuel economy standards

• Help states and local communities reduce the threat of drunk drivers.

• Promotes the use of safety belts, child safety seats and air bags.

• Investigates odometer fraud, establishes and enforces vehicle anti-theft regulations and,

• Provides consumer information on motor vehicle safety topics.

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Page 6: A Common Objective: Vehicle Safety A Look at the Upcoming Federal Safety Recall Look-Up Tool NAMVBC 2013 Fall Workshop Jennifer Timian Chief, Recall Management.

What are Safety Recalls?

Defects OR Failures to Meet Minimum Safety Standards In Vehicles OR Equipment

Examples:– Faulty Airbags– Fires– Tire failures– Fuel leaks– Brake and Steering Failures

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Page 7: A Common Objective: Vehicle Safety A Look at the Upcoming Federal Safety Recall Look-Up Tool NAMVBC 2013 Fall Workshop Jennifer Timian Chief, Recall Management.

NOT Safety Recalls

• EPA/Emission Recalls• Cosmetic and Comfort Issues• Warranty and Lemon Law Problems• Anything that does not have a connection to safety

Page 8: A Common Objective: Vehicle Safety A Look at the Upcoming Federal Safety Recall Look-Up Tool NAMVBC 2013 Fall Workshop Jennifer Timian Chief, Recall Management.

Recalls Division

• Summarize and publish new safety recalls information quickly. • Serve as a first-line to ensure recalls are complete and timely and

remedies are adequate.• Monitor recalls completion and take measures with

manufacturers to boost owner awareness when necessary.

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Page 9: A Common Objective: Vehicle Safety A Look at the Upcoming Federal Safety Recall Look-Up Tool NAMVBC 2013 Fall Workshop Jennifer Timian Chief, Recall Management.

Recall Facts and Stats

• Since 1966, there have been over 14,000 safety recalls conducted, impacting over 700 million vehicles and equipment products.

• NHTSA investigations have influenced the recall of more than 50 percent of the 500 million vehicles recalled– Child restraints and tires: more than 70% of products

recalled

• CY 2013: More than 500 recalls and over 13M vehicles to date

Page 10: A Common Objective: Vehicle Safety A Look at the Upcoming Federal Safety Recall Look-Up Tool NAMVBC 2013 Fall Workshop Jennifer Timian Chief, Recall Management.

Recalls Completion Rates

Page 11: A Common Objective: Vehicle Safety A Look at the Upcoming Federal Safety Recall Look-Up Tool NAMVBC 2013 Fall Workshop Jennifer Timian Chief, Recall Management.

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Completion Rates by Recall Category

CHILD SEATS EQUIPMENT TIRES VEHICLES0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0

72.8%

41.1%

57.0%

42.5%

Page 12: A Common Objective: Vehicle Safety A Look at the Upcoming Federal Safety Recall Look-Up Tool NAMVBC 2013 Fall Workshop Jennifer Timian Chief, Recall Management.

What is NHTSA doing to boost rates?

• Adding new requirements to owner letters to emphasize importance of the letters– VIN on every vehicle recall letter– “IMPORTANT SAFETY RECALL” at the top– Requiring Use of New Label ONLY FOR OFFICIAL LETTERS

Page 13: A Common Objective: Vehicle Safety A Look at the Upcoming Federal Safety Recall Look-Up Tool NAMVBC 2013 Fall Workshop Jennifer Timian Chief, Recall Management.

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Providing easy and efficient ways for the public to find vehicle-specific safety recalls information on the world wide web through . . .

VIN-based recalls search tools

Page 14: A Common Objective: Vehicle Safety A Look at the Upcoming Federal Safety Recall Look-Up Tool NAMVBC 2013 Fall Workshop Jennifer Timian Chief, Recall Management.

Two Types of Search Tools ETA September 2014

Manufacturer*

*Large volume light vehicle and motorcycle manufacturers are required to host a recalls look-up tool online by August 21, 2014.

#1 #2

Page 15: A Common Objective: Vehicle Safety A Look at the Upcoming Federal Safety Recall Look-Up Tool NAMVBC 2013 Fall Workshop Jennifer Timian Chief, Recall Management.

Manufacturer Look-Up Requirements

• Free• Link to Tool on Manufacturer’s Main Web Page• No Sign Up Required; No Exchange of Contact or

Personal Information Required• Information Refreshed at Least Weekly• Minimum 15 year rolling window • VINs must be activated within 60 days of new recall

notice to NHTSA• May include other service campaign information,

but recalls must appear first.

Page 16: A Common Objective: Vehicle Safety A Look at the Upcoming Federal Safety Recall Look-Up Tool NAMVBC 2013 Fall Workshop Jennifer Timian Chief, Recall Management.

A Sample Result

Page 17: A Common Objective: Vehicle Safety A Look at the Upcoming Federal Safety Recall Look-Up Tool NAMVBC 2013 Fall Workshop Jennifer Timian Chief, Recall Management.

NHTSA Recalls Look-Up Tool

VIN

! RECALL !

Manufacturer

+

http://www-odi.nhtsa.dot.gov/owners/SearchCurrentMonthRecall
http://www.safercar.gov/
Page 18: A Common Objective: Vehicle Safety A Look at the Upcoming Federal Safety Recall Look-Up Tool NAMVBC 2013 Fall Workshop Jennifer Timian Chief, Recall Management.

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• Abatement of unsafe vehicular products is critical to safer roadways

• Unfixed safety issues impact not just you and your loved ones, but other motorists and their loved ones

• Auto Dealers – Your reputation? – Liability exposure?– Serious violation of Federal law to sell a new vehicle with

an open safety recall. NHTSA actively investigates these and takes aggressive enforcement action.

Why Should You Care?

Page 19: A Common Objective: Vehicle Safety A Look at the Upcoming Federal Safety Recall Look-Up Tool NAMVBC 2013 Fall Workshop Jennifer Timian Chief, Recall Management.

How can YOU help?

• Report defects to us at www.safercar.gov– Auto Safety Hotline: 1 888-327-4236

• Respond to Recalls. Quickly.– Dealers: Make Safety Recalls Completion a Priority.

• Use Your Manufacturer’s Intranet Tool. • Pay Attention to Manufacturer Notices• Adopt and Enforce a Strict Policy for Recalls Checks

Every.Single.Time a Customer’s Vehicle is in for Service..

– Safercar.gov E-mail Subscription Service– http://www-odi.nhtsa.dot.gov/subscriptions/index.cfm

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http://www.safercar.gov/
http://www-odi.nhtsa.dot.gov/subscriptions/index.cfm
Page 20: A Common Objective: Vehicle Safety A Look at the Upcoming Federal Safety Recall Look-Up Tool NAMVBC 2013 Fall Workshop Jennifer Timian Chief, Recall Management.

How YOU Can Help

• DMVs and Motor Vehicle Boards:– Check at Vehicle Inspections?– Check at Emissions Inspections?– Check at Registration?– Check at Titling?– Driver’s Education?

How can we work together? How can NHTSA help you facilitate a program that SAVES LIVES and PREVENTS INJURIES?

Page 21: A Common Objective: Vehicle Safety A Look at the Upcoming Federal Safety Recall Look-Up Tool NAMVBC 2013 Fall Workshop Jennifer Timian Chief, Recall Management.

Contact Information

• Jennifer T. Timian• U.S. Department Of Transportation

NHTSA (NVS-215)1200 New Jersey Avenue, SEWashington, D.C. 20590Room W48-302

• (202) 366-0209• [email protected]

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http://www.safercar.gov/

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