A Candid Discussion of High Speed Internet Access For Meeting Planners
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High-Speed Internet Access (HSIA): What You Need to Know When ‘Free’ is Not an Option
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Meeting and event professionals – including suppliers such as hotel and convention facilities sales staff -- need to be able to converse intelligently about High Speed Internet Access. If you are totally oblivious and think, hmmm, let’s let the ‘tech’ people figure this out, this webinar is for you. Learn about HSIA and why free may not be the best option for you. Planners know about the importance of event history and understanding projected needs such as F&B consumption, attendance numbers, etc., but many don’t know how much High Speed Internet Access (HSIA) bandwidth they use, how it is being used, whether they are receiving what they contracted for, and/or what level of service is required. Given the pace of technological change and consumer usage patterns, the concern is whether either side has sufficient knowledge to ask the right questions and achieve desired outcomes. Learner Outcomes: The factors driving Internet bandwidth consumption at events. Best practices for managing and reporting Internet bandwidth usage. Improving attendee satisfaction by providing adequate bandwidth at events This program was developed by and is delivered under the auspices of the CIC APEX Standards Review Council and its Bandwidth and Connectivity Workgroup. For more information see http://tinyurl.com/afmwshf
Transcript of A Candid Discussion of High Speed Internet Access For Meeting Planners
High-Speed Internet Access (HSIA):What You Need to Know
When ‘Free’ is Not an Option
© Convention Industry Council 2013
Presented by MaryAnne Bobrow Michael Owen John Rissi
President CEO, Managing Partner Sr. VP, Operations Bobrow Associates, Inc. EventGenuity® LLC PSAV® Presentation Services
Learner Outcomes
1. Understand the factors driving Internet bandwidth consumption at meetings and events.
2. Learn best practices for managing and reporting Internet bandwidth usage.
3. Improve attendee satisfaction and outcomes by providing adequate bandwidth to support meetings’ growing technology demands.
Bandwidth Defined
“The amount of data that can be transmitted (upload) or received (download) per second.”
(Proposed APEX Glossary Definition)
Bandwidth Planning
Presenters Exhibitors
Show Management Attendees
Top Reasons Why HSIA Fails
1. Inadequate Bandwidth
2. Inadequate Wi-Fi infrastructure
3. Wi-Fi interference
4. External Factors
5. Lack of Planning
#1: What is the Demand?
Number of participants?Expected use of the Internet?
• Low• Medium• High
Number and type of devices in use? • Smartphones• Tablets• Laptops
#2 What Are Your Presenter Requirements
Does the presentation require Internet?• Live demos• Application training• Remote collaboration
How much bandwidth is required? • Low• Medium• High
#3 Shared or Dedicated Bandwidth?
SHARED OK for casual use Non event-critical needs
DEDICATED Presenters Critical event needs Large events
#4 What Should Be Shared/Dedicated?Shared
Analogous to airline overbookings Shared bandwidth generally offered on a ‘best effort’ basis
– no performance guarantee Dedicated
Set aside by provider and always available for your use
Best Practice: Keep attendee bandwidth and event operations bandwidth separate
#5 Verify Bandwidth Delivered
Verification: http://www.speedtest.net
http://www.speakeasy.net/speedtest/
Ask your provider for usage reports
Introducing the Bandwidth Estimator• Developed by - free to use and found at
http://www.conventionindustry.org/StandardsPractices/APEX/bandwidthconnectivity/bwidthestimator.aspx
#6 Exhibitors’ Wireless NetworksExhibitors’ Wi-Fi equipment can interfere with the in-house network
How do I manage this?
#7 Site Inspection & Evaluation
Bandwidth availability
How is it managed?
Who manages the network?
Wi-Fi system age / technology version
Who is the on-site Expert
Who is your expert?
Connect your expert
with theirs
#8 Pricing Models
• Bandwidth per connection?
• Scalable?
• Sufficient?
• Verifiable.
• Scalable.
• Inform future event planning.
#9 Bandwidth for Event AppsBandwidth – What does the app do?
Basic event information (Low) Post pictures to social media
(Medium) Stream the event (High)
Wireless – How many devices? Need enough wireless access points
to handle all the devices
#10 Why not “Free”?
Rising costs Bandwidth Infrastructure Rapidly evolving technology Support expectation
Venues will decide Where might free work? How much bandwidth? What support will be offered? What level of re-investment is sustainable?
RFPs
• Information to provide to
the Venue• Profile of the meeting• Number of devices/bandwidth/ applications• Prior event reporting
• Information provided by the Venue• Wi-Fi and Bandwidth• Support and Access Method
Post-Event Follow-up
• What went well?• What didn’t• How will you gauge attendee
experience?
• Reporting:• Wireless Device Utilization• Bandwidth
How will you know
you got what you
paid for?
MaryAnne Bobrow, CAE, CMP, CMM, [email protected]
Michael [email protected]
John [email protected]
For more information and resources:http://www.conventionindustry.org
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CMP CREDIT
• This session has been verified by CIC to qualify for continuing education credit. towards the CMP certification.
• Participation has earned you .50 Clock Hours (30 minutes) for CMP-IS Domain: A Strategic Planning
• We will send you an email with in 5 business days following the webinar that will give you a link to print proof of your participation.
• Then you can simply list the course on your year-end detail.
• Thank you for participating!
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