From: Flight Watch <flightwatch@jetlink.co.ke> To: Flight Watch <flightwatch@jetlink.co.ke>, Jeff Oyier<jeff@jetlink.co.ke>, <jmbevi@jetlink.co.ke>,

<cmulinge@jetlink.co.ke>, <kp@jetlink.co.ke>, Capt Elly Aluvale<ealuvale@jetlink.co.ke>, <operations@jetlink.co.ke>, <abbas.jaffery@jetlink.co.ke>

Subject: RE: TECH. ON JLG (453/4) Date: Fri, 18 Nov 2011 14:57:32 +0300

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JLG on-ground MBA due TECH.

From: <kp@jetlink.co.ke> Reply To: kp@jetlink.co.ke

To: Flight Watch <flightwatch@jetlink.co.ke>, Jeff oyer<jeff@jetlink.co.ke>, Mbevi Jetlink Ke<jmbevi@jetlink.co.ke>, C Mulinge<cmulinge@jetlink.co.ke>, E Aluvale<ealuvale@jetlink.co.ke>, operations@jetlink.co.ke<operations@jetlink.co.ke>, Abbas Jetlink FOM<abbas.jaffery@jetlink.co.ke>

Subject: Re: ANTICIPATED DELAY ON 831 JUBA Date: Sat, 19 Nov 2011 05:27:56 +0000

Jeff/team Why did u not use JLG in the morning to msa and JLF to juba Advise immediately Sent from my BlackBerry® -----Original Message----- From: "Flight Watch" <flightwatch@jetlink.co.ke> Date: Sat, 19 Nov 2011 08:10:08 To: 'Flight Watch'<flightwatch@jetlink.co.ke>; 'Jeff Oyier'<jeff@jetlink.co.ke>; <jmbevi@jetlink.co.ke>; <cmulinge@jetlink.co.ke>; <kp@jetlink.co.ke>; 'Capt Elly Aluvale'<ealuvale@jetlink.co.ke>; <operations@jetlink.co.ke>; <abbas.jaffery@jetlink.co.ke> Subject: RE: ANTICIPATED DELAY ON 831 JUBA There is an anticipated delay of 1 hour on JUB, 831 thus awaiting JLF from MBA, due tech on GPS System (JLG).

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To: <operations@jetlink.co.ke>, <sondari@jetlink.co.ke>, <abbas.jaffery@jetlink.co.ke>, <ckariuki@jetlink.co.ke>, <mkimaiyo@jetlink.co.ke>, <tryme@jetlink.co.ke>

Subject: A/C STATUS AND ADDs Date: Sat, 19 Nov 2011 05:27:19 +0300

CC: <kp@jetlink.co.ke>, <cmulinge@jetlink.co.ke>, <roger@jetlink.co.ke>, <ealuvale@jetlink.co.ke>, <alex@jetlink.co.ke>, <Jobege@jetlink.co.ke>, <jsiyoi@jetlink.co.ke>

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Dear all, JLA Daily check carried out, parked old remote. JLB Service check carried out, parked state pavilion. JLC C check. JLE Hangar check. JLF Daily check carried out, parked bay 12. JLG Service check carried out, parked bay 13. JLH Daily check carried out, parked old remote. JLI KRT operation. NB: We are unable to charge crew oxygen dew to lack of adaptors.

From: Capt Elly Aluvale <ealuvale@jetlink.co.ke> To: Caleb Pande <cpande@jetlink.co.ke>, <kp@jetlink.co.ke>

Subject: RE: Aircraft Cosmetic Inspection Date: Wed, 16 Nov 2011 16:35:51 +0300

CC: E-mail: <sondari@jetlink.co.ke>, E-mail:<ckariuki@jetlink.co.ke>, E-mail:<operations@jetlink.co.ke>, E-mail:<jeff@jetlink.co.ke>, E-mail:<jsiyoi@jetlink.co.ke>, E-mail:<kimaiyo@jetlink.co.ke>, :<jobege@jetlink.co.ke>

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And this is the plane we are using for vip charters? Capt Elly Aluvale Managing Director/CEO, Jetlink Express Ltd JKIA Cargo Village, P.o Box 3931-00506,Nairobi Tel: +254-20-827531-4 Fax +254-20827535 Mobile:0720-608608/0734-608608 Email:ealuvale@jetlink.co.ke Kisumu,Mombasa ,Eldoret,Juba,Khartoum & Mwanza. untitled1untitled This email is confidential and may be privileged. It may be read, copied and used only by the intended recipient. If you have received it in error,

please contact the sender immediately by return email. Please then delete the email and do not disclose the contents. This email is not guaranteed to be virus free. Jetlink Express reserves the right to monitor all email communications through internal and external networks. _____ From: Caleb Pande [mailto:cpande@jetlink.co.ke] Sent: Wednesday, November 16, 2011 10:31 AM To: kp@jetlink.co.ke; 'E-mail:' Cc: 'E-mail:'; 'E-mail:'; 'E-mail:'; 'E-mail:'; 'E-mail:'; 'E-mail:'; ':' Subject: Aircraft Cosmetic Inspection Sir, hereby did cosmetic inspection in A/Cs, the condition in the Aircraft 5Y-JLH interior parts need to under gone deep cleaning. I there for scheduled 18th /11/2011 this Friday. Caleb Pande. Asst. Planning Engineer. Jetlink Express Ltd, JKIA Cargo Village, P.O Box 3931-00506,NairobI - Kenya. Head Office: Tel +254-20-827531-4 ,Fax +254-20-827535, Mobile +254-734-608608 , +254-720-608608 Email:cpande@jetlink.co.ke Kisumu,Mombasa, Eldoret, Juba, & Mwanza. <file:///C:\Documents%20and%20Settings\Caleb%20Pande\My%20Documents\My%20Pic tures\sign.bmp> This email is confidential and may be privileged. It may be read, copied and used only by the intended recipient. If you have received it in error, please contact the sender immediately by return email. Please then delete the email and do not disclose the contents. This email is not guaranteed to be virus free. Jetlink Express reserves the right to monitor all email communications through internal and external networks. Capt Elly Aluvale Managing Director/CEO, Jetlink Express Ltd JKIA Cargo Village, P.o Box 3931-00506,Nairobi Tel: +254-20-827531-4 Fax +254-20827535 Mobile:0720-608608/0734-608608 Email:ealuvale@jetlink.co.ke Kisumu,Mombasa ,Eldoret,Juba,Khartoum & Mwanza.

This email is confidential and may be privileged. It may be read, copied and used only by the intended recipient. If you have received it in error, please contact the sender immediately by return email. Please then delete the email and do not disclose the contents. This email is not guaranteed to be virus free. Jetlink Express reserves the right to monitor all email communications through internal and external networks. ________________________________________

From: <cmulinge@jetlink.co.ke> Reply To: cmulinge@jetlink.co.ke

To: Kariuki Eng <ckariuki@jetlink.co.ke>, Kimaiyo<kimaiyo@jetlink.co.ke>, Ops<operations@jetlink.co.ke> Subject: Fw: JLA

Date: Wed, 16 Nov 2011 11:34:06 +0000 CC: Kp <kp@jetlink.co.ke>

Kindly acknowledge my email on the above subject Sent from my BlackBerry® -----Original Message----- From: cmulinge@jetlink.co.ke Date: Wed, 16 Nov 2011 08:50:37 To: Kariuki Eng<ckariuki@jetlink.co.ke>; Kimaiyo<kimaiyo@jetlink.co.ke> Reply-To: cmulinge@jetlink.co.ke Cc: Ops<operations@jetlink.co.ke>; Jeff<jeff@jetlink.co.ke>; Jaffery Abbas<abbas.jaffery@jetlink.co.ke> Subject: JLA Please arrange for this aircraft to have a type qualified engineer accompanying all flights TFN. Please ack. Sent from my BlackBerry®

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From: <cmulinge@jetlink.co.ke>

Reply To: cmulinge@jetlink.co.ke

To: Kariuki Eng <ckariuki@jetlink.co.ke>, Kimaiyo<kimaiyo@jetlink.co.ke>

Subject: Re: JLA

Date: Wed, 16 Nov 2011 13:19:27 +0000

CC: Ops <operations@jetlink.co.ke>, Jeff<jeff@jetlink.co.ke>, Jaffery Abbas<abbas.jaffery@jetlink.co.ke>, Kp<kp@jetlink.co.ke>, Ondari<sondari@jetlink.co.ke>

That is good enough. ------Original Message------ From: Kariuki Eng To: Chief

To: Kimaiyo Cc: Ops Cc: Jeff Cc: Jaffery Abbas Cc: Kp Cc: Ondari Subject: RE: JLA Sent: 16 Nov 2011 16:08 Chief It may not be possible to assign this aircraft as requested because only four people are currently approved. They are Ondari, myself, Sugiman and Okollo. Okollo is proceeding on leave from 1st December due to some family issues so only Sugiman and ourselves will be around. How ever, we can schedule senior technicians like Oscar, Opiyo and Mitei to be permanently available for the flight but base inspection will be done by one of us. Cephas Kariuki. Base Maintenance Manager. Jetlink Express Ltd, Jetlink Hangar, P.O Box 3931-00506, Nairobi - Kenya. Tel:0732689708, 020-827892 Email:ckariuki@jetlink.co.ke Kisumu,Mombasa,Juba, Eldoret, Mwanza & Dar es Salaam. This email is confidential and may be privileged. It may be read, copied and used only by the intended recipient. If you have received it in error, please contact the sender immediately by return email. Please then delete the email and do not disclose the contents. This email is not guaranteed to be virus free. Jetlink Express reserves the right to monitor all email communications through internal and external networks. -----Original Message----- From: cmulinge@jetlink.co.ke [mailto:cmulinge@jetlink.co.ke] Sent: Wednesday, November 16, 2011 11:51 AM To: Kariuki Eng; Kimaiyo Cc: Ops; Jeff; Jaffery Abbas Subject: JLA Please arrange for this aircraft to have a type qualified engineer accompanying all flights TFN. Please ack. Sent from my BlackBerryR

Sent from my BlackBerry®

From: Cephas Kariuki <ckariuki@jetlink.co.ke>

To: <kimaiyo@jetlink.co.ke>, K. Patel<kp@jetlink.co.ke>, Capt. Elly Aluvale<ealuvale@jetlink.co.ke>, Jeff Oyier<jeff@jetlink.co.ke>, <cmulinge@jetlink.co.ke>

Subject: RE: JLI

Date: Tue, 15 Nov 2011 14:23:47 +0300

CC: Jetlink Operations <operations@jetlink.co.ke>, <tryme@jetlink.co.ke>, <sondari@jetlink.co.ke>

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Thanks Kim Cephas Kariuki. Base Maintenance Manager. Jetlink Express Ltd, Jetlink Hangar, P.O Box 3931-00506, Nairobi - Kenya. Tel:0732689708, 020-827892 Email:ckariuki@jetlink.co.ke Kisumu,Mombasa,Juba, Eldoret, Mwanza & Dar es Salaam. This email is confidential and may be privileged. It may be read, copied and used only by the intended recipient. If you have received it in error, please contact the sender immediately by return email. Please then delete the email and do not disclose the contents. This email is not guaranteed to be virus free. Jetlink Express reserves the right to monitor all email communications through internal and external networks. _____ From: kimaiyo@jetlink.co.ke [mailto:kimaiyo@jetlink.co.ke] Sent: Tuesday, November 15, 2011 10:50 AM To: Cephas Kariuki; 'K. Patel'; 'Capt. Elly Aluvale'; 'Jeff Oyier'; cmulinge@jetlink.co.ke Cc: 'Jetlink Operations'; tryme@jetlink.co.ke; sondari@jetlink.co.ke Subject: Re: JLI

We replaced LH BPSU yesterday and the flaps are ok. Nova FECU is unserviceable. The orginal FECU is ok and I didn't replace. Sent from my BlackBerryR smartphone provided by Airtel Kenya _____ From: "Cephas Kariuki" <ckariuki@jetlink.co.ke> Date: Sat, 12 Nov 2011 13:15:57 +0300 To: 'K. Patel'<kp@jetlink.co.ke>; 'Capt. Elly Aluvale'<ealuvale@jetlink.co.ke>; 'Jeff Oyier'<jeff@jetlink.co.ke>; <cmulinge@jetlink.co.ke> Cc: 'Jetlink Operations'<operations@jetlink.co.ke>; <tryme@jetlink.co.ke>; <kimaiyo@jetlink.co.ke>; <sondari@jetlink.co.ke> Subject: JLI Dear all Above aircraft that had flap problem is going to be ready as soon as possible. The problem was identified and spare loaned from Nova Cephas Kariuki. Base Maintenance Manager. Jetlink Express Ltd, Jetlink Hangar, P.O Box 3931-00506, Nairobi - Kenya. Tel:0732689708, 020-827892 Email:ckariuki@jetlink.co.ke Kisumu,Mombasa,Juba, Eldoret, Mwanza & Dar es Salaam. This email is confidential and may be privileged. It may be read, copied and used only by the intended recipient. If you have received it in error, please contact the sender immediately by return email. Please then delete the email and do not disclose the contents. This email is not guaranteed to be virus free. Jetlink Express reserves the right to monitor all email

communications through internal and external networks.

From: Engineering JKIA <engineering@jetlink.co.ke> To: <operations@jetlink.co.ke>, <sondari@jetlink.co.ke>, <ckariuki@jetlink.co.ke>, <mkimaiyo@jetlink.co.ke>

Subject: OVER FUELLED AIRCRAFT 5Y-JLH Date: Fri, 4 Nov 2011 00:54:38 +0300

CC: <ealuvale@jetlink.co.ke>, <kp@jetlink.co.ke>, <cmulinge@jetlink.co.ke>

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While refueling on manual on the above aircraft we found to have fuelled by 200 more kilos from 3300kgs to 3500kgs. This is to inform for any adjustments. Thank you , Sincerely

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From: <cmulinge@jetlink.co.ke>

Reply To: cmulinge@jetlink.co.ke

To: Ops <operations@jetlink.co.ke>

Subject: Fw: 5Y-JLA - revert to Full Flight 18 Oct 2011

Date: Tue, 18 Oct 2011 07:02:47 +0000

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Sent from my BlackBerry®

-----Original Message----- From: Sarah Piercy <sarah.piercy@lfv-ag.ch> Date: Tue, 18 Oct 2011 08:49:37 To: Capt Kiran Patel<kp@jetlink.co.ke> Cc: 'E Aluvale'<ealuvale@jetlink.co.ke>; cmulinge@jetlink.co.ke<cmulinge@jetlink.co.ke> Subject: 5Y-JLA - revert to Full Flight 18 Oct 2011 Hi Kiran, I can confirm that 5Y-JLA has been increased to Full Flight Risks effective today 18th October 2011 with a Combined Single Limit of USD 75 million. It has been noted that the aircraft will be operating into Mogadishu twice a week together with the information as provided on 22nd August 2011. Please find attached the certificate of insurance for your records. Additional debit notes to follow in due course. Kind regards, Sarah Piercy LFV Aviation Insurance Brokers A division of Luftfahrt-Versicherungslösungen AG Tel: +27 (0)11 465 9508 Mobile: +27 (0)84 555 1680 Swiss office: +41 (0)44 210 10 10 E-mail: sarah.piercy@lfv-ag.ch<mailto:sarah.piercy@lfv-ag.ch> Authorised Financial Services Provider Registered Juristic Representative of FSP No.19015: Intermediary Support Services SA (Pty) Limited The information contained in this message is confidential and is intended for the addressee only. Any unauthorised dissemination or copying or use of information contained herein is strictly prohibited. If you are not the named recipient or intended recipient please notify us immediately by telephone or email. Any information, or attachment relayed to the recipient should not be relied upon as unless expressly confirmed as such by LFV Luftfahrt- Versicherungslösungen AG. This form of communication is not secure, it can be intercepted and it may not necessarily be free of errors and viruses in spite of reasonable efforts to secure same and the responsibility of detection and prevention lies solely with the recipient. From: Capt Kiran Patel <kp@jetlink.co.ke<mailto:kp@jetlink.co.ke>> Date: Mon, 17 Oct 2011 12:26:03 +0200 To: Sarah Piercy <sarah.piercy@lfv-ag.ch<mailto:sarah.piercy@lfv-ag.ch>> Cc: 'E Aluvale' <ealuvale@jetlink.co.ke<mailto:ealuvale@jetlink.co.ke>>, "cmulinge@jetlink.co.ke<mailto:cmulinge@jetlink.co.ke>" <cmulinge@jetlink.co.ke<mailto:cmulinge@jetlink.co.ke>> Subject: RE: Can we do it effective midnight tonight today and u can calculate the period it was in ground for , April to 18th oct 2011

Advise when it is in place effective midnight tonight kp Capt Kiran Patel, Executive Director Jetlink Express Ltd JKIA Cargo Village, P.O Box 3931-00506,Nairobi Head Office: +254-20-827531-4 ,Fax +254-20-827535,+254-734-608608,+254-720-608608 Email:kp@jetlink.co.ke<mailto:kp@jetlink.co.ke> Kisumu,Mombasa,Juba,Mwanza & Eldoret. [cid:image001.jpg@01CC8CD0.515FF0B0] This email is confidential and may be privileged. It may be read, copied and used only by the intended recipient. If you have received it in error, please contact the sender immediately by return email. Please then delete the email and do not disclose the contents. This email is not guaranteed to be virus free. Jetlink Express reserves the right to monitor all email communications through internal andexternal networks. ________________________________ From: Sarah Piercy [mailto:sarah.piercy@lfv-ag.ch] Sent: Monday, October 17, 2011 12:48 PM To: Capt Kiran Patel Cc: 'E Aluvale' Subject: Re: Hi Kiran, Unfortunately no as I have been waiting for you to confirm the date in which you require JLA to revert to Full Flight Risks. Please find attached correspondence for ease of reference. Please also advise if the information provided remains the same? Kind regards, Sarah Piercy LFV Aviation Insurance Brokers A division of Luftfahrt-Versicherungslösungen AG Tel: +27 (0)11 465 9508 Mobile: +27 (0)84 555 1680 Swiss office: +41 (0)44 210 10 10 E-mail: sarah.piercy@lfv-ag.ch<mailto:sarah.piercy@lfv-ag.ch> Authorised Financial Services Provider Registered Juristic Representative of FSP No.19015: Intermediary Support Services SA (Pty) Limited The information contained in this message is confidential and is intended for the addresseeonly. Any unauthorised dissemination or copying or use of information contained herein is strictly prohibited. If you are not the named recipient or intended recipient please notify us immediately by telephone or email. Any information, or attachment relayed to the recipient should not be relied upon as unless expressly confirmed as such by LFV Luftfahrt- Versicherungslösungen AG. This form of communication is not secure, it can be

intercepted and it may not necessarily be free of errors and viruses in spite of reasonable efforts to secure same and the responsibility of detection and prevention lies solely with the recipient. From: Capt Kiran Patel <kp@jetlink.co.ke<mailto:kp@jetlink.co.ke>> Date: Mon, 17 Oct 2011 11:27:18 +0200 To: Sarah Piercy <sarah.piercy@lfv-ag.ch<mailto:sarah.piercy@lfv-ag.ch>> Cc: 'E Aluvale' <ealuvale@jetlink.co.ke<mailto:ealuvale@jetlink.co.ke>> DEAR Sara PleaSE ADVISE IF U HAVE PUT JLA FOR FULL FLIGHT RISK ADVISE Capt Kiran Patel, Executive Director Jetlink Express Ltd JKIA Cargo Village, P.O Box 3931-00506,Nairobi Head Office: +254-20-827531-4 ,Fax +254-20-827535,+254-734-608608,+254-720-608608 Email:kp@jetlink.co.ke<mailto:kp@jetlink.co.ke> Kisumu,Mombasa,Juba,Mwanza & Eldoret. [cid:image001.jpg@01CC8CD0.515FF0B0] This email is confidential and may be privileged. It may be read, copied and used only by the intended recipient. If you have received it in error, please contact the sender immediately by return email. Please then delete the email and do not disclose the contents. This email is not guaranteed to be virus free. Jetlink Express reserves the right to monitor all email communications through internal andexternal networks.

From: Abbas Jaffery <abbas.jaffery@jetlink.co.ke>

To: Jetlink Operations <operations@jetlink.co.ke>, <sondari@jetlink.co.ke>, <ckariuki@jetlink.co.ke>, <kimaiyo@jetlink.co.ke>, <tryme@jetlink.co.ke>

Subject: Aircraft Statuses

Date: Mon, 17 Oct 2011 15:56:30 +0300

CC: <kp@jetlink.co.ke>, E Aluvale<ealuvale@jetlink.co.ke>, <ndichuh@jetlink.co.ke>, <jeff@jetlink.co.ke>, C Mulinge<cmulinge@jetlink.co.ke>

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To Ops and MNT Departments,

As we are all aware there have been several instances where both departments have not been communicating with regards to aircraft statuses; which has resulted in change of aircraft leading to unnecessary delays. Case in point - why was information on the issue of an expired ADD not circulated?; other instances regarding unserviceable equipment have also occurred several times in the past and such incidences seem to be on the rise. This needs to stop - it is resulting in the company getting a negative image which is detrimental for all of us. Ops and maintenance need to communicate with one another with regards to 'aircraft ready' statuses forthwith. This may be carried out using the procedure that was in use previously. Please Refer to the Chief Pilot's email as follows: 'We had introduced a system in which aircraft status was given to Ops on a daily basis. This included all ADDs and expiry dates and was to be checked before releasing the mayfly. It also forms the basis for crew briefing by Ops. It is a shared responsibility between Engineering and Ops to make a mayfly in which aircraft status and document validity has been taken into account. We must activate this system to avoid unprofessional and embarrassing situations like this morning. Sent from my BlackBerryR' Can we please implement the above as suggested by Chief immediately. We need to work as a team - please! Eric (Ops) please see to it that our department communicates with Maintenance prior to the Mayfly being released - if there are any queries shoot me an email or call, if I am not available you can always liaise with Jeff or Chief. Maintenance - please cooperate with ops on the above issue. Your assistance in making the above work will be greatly appreciated.

Kind Regards, Abbas Jaffery, Flight Operations & Acting Corporate QA Manager, Jetlink Express Limited 2nd Floor, Freight Complex, Cargo Village , Embakasi P.O. Box 3931-00506, Nairobi, Kenya . Head Office Tel: +254 20 827531-4 Fax: + 254 20 827535 Zain: 254 736 979 014 | Safaricom 254 721 234 889 Email: abbas.jaffery@jetlink.co.ke Website:www.jetlink.co.ke The mind is everything. What you think you become. - Buddha cid:784392018@19022008-1034 OUR VISION To be an efficient Airline with a well motivated work force that provides incomparable customer service. Kisumu! Eldoret! Juba! Mombasa! Mwanza! Dar es Saalam! This email is confidential and may be privileged. It may be read, copied and used only by the intended recipient. If you have received it in error, please contact the sender immediately by return email. Please then delete the email and do not disclose the contents. This email is not guaranteed to be virus free. Jetlink Express reserves the right to monitor all email communications through internal and external network s. Globe_Signature

From: Flight Watch <flightwatch@jetlink.co.ke>

To: Flight Watch <flightwatch@jetlink.co.ke>, <jmbevi@jetlink.co.ke>, Jeff Oyier<jeff@jetlink.co.ke>, <cmulinge@jetlink.co.ke>, <kp@jetlink.co.ke>, Capt Elly Aluvale<ealuvale@jetlink.co.ke>, <operations@jetlink.co.ke>, <abbas.jaffery@jetlink.co.ke>

Subject: RE: JO 752 TECHNICAL

Date: Sat, 5 Nov 2011 08:52:07 +0300

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JO 752 5Y-JLF Flight on ground Kis due APU shut down. Remarks Ops.

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From: <kp@jetlink.co.ke>

Reply To: kp@jetlink.co.ke

To: Sub-StoreJKIA <substore@jetlink.co.ke>, Kariuki jetlink<ckariuki@jetlink.co.ke>

Subject: Re: 5y-JLF STATUS

Date: Wed, 2 Nov 2011 20:03:28 +0000

CC: Sammy Ondari <sondari@jetlink.co.ke>, Kimaiyo Jetlink<kimaiyo@jetlink.co.ke>, E Aluvale<ealuvale@jetlink.co.ke>, operations@jetlink.co.ke<operations@jetlink.co.ke>, Tri Chung<tryme@jetlink.co.ke>, Roger Jetlink<roger@jetlink.co.ke>

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Kariuki/ondari Starter valve problem would not damage the starter if correct procedure were followed it seem the engineer doing this run up did not do correct procedure , and this is not acceptable

I need a full investigation and a written report by tomorrow With out fail KP Sent from my BlackBerry® -----Original Message----- From: "Sub-StoreJKIA" <substore@jetlink.co.ke> Date: Wed, 2 Nov 2011 16:27:20 To: 'Cephas Kariuki'<ckariuki@jetlink.co.ke> Cc: <sondari@jetlink.co.ke>; <kp@jetlink.co.ke>; <kimaiyo@jetlink.co.ke>; <ealuvale@jetlink.co.ke>; <operations@jetlink.co.ke>; <tryme@jetlink.co.ke>; 'Roger Matti'<roger@jetlink.co.ke> Subject: 5y-JLF STATUS I would to bring to your attention that 5Y-JLF had starter cut-out problem for engine number 2. This was due to starter valve problem which also led the starter motor itself being damaged. The part numbers are STARTER MOTOR=3505188-9 STARTER VALVE=898930-8 OMAE SHIFT B

From: Capt Kiran Patel <kp@jetlink.co.ke>

To: Sammy Ondari <sondari@jetlink.co.ke>, Kariuki jetlink<ckariuki@jetlink.co.ke>, James syioi Jetlink<jsiyoi@jetlink.co.ke>, Roger Jetlink<roger@jetlink.co.ke>, Nilesh Gohil<ngohil@jetlink.co.ke>, Caleb Pande<cpande@jetlink.co.ke>, Libralian<library@jetlink.co.ke>, <jomondi@jetlink.co.ke>, Titus Masika<tmasika@jetlink.co.ke>, Peter Nyakundi<pnyakundi@jetlink.co.ke>, <mnjoroge@jetlink.co.ke>, stores<stores@jetlink.co.ke>, Engineering JKIA<engineering@jetlink.co.ke>

Subject: RE: KCAA VISIT

Date: Wed, 9 Nov 2011 15:27:30 +0300

CC: E Aluvale <ealuvale@jetlink.co.ke>, Abbas Jaffery<abbas.jaffery@jetlink.co.ke>

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'Nilesh Make sure all facility is clean and all parts removed are labeled and

hanger is clean Kariuki make sure all parts removed from JLC has red labels and arranged properly Capt Kiran Patel, Executive Director Jetlink Express Ltd JKIA Cargo Village, P.O Box 3931-00506,Nairobi Head Office: +254-20-827531-4 ,Fax +254-20-827535,+254-734-608608,+254-720-608608 Email:kp@jetlink.co.ke Kisumu,Mombasa,Juba,Mwanza & Eldoret. This email is confidential and may be privileged. It may be read, copied and used only by the intended recipient. If you have received it in error, please contact the sender immediately by return email. Please then delete the email and do not disclose the contents. This email is not guaranteed to be virus free. Jetlink Express reserves the right to monitor all email communications through internal and external networks. _____ From: Sammy Ondari [mailto:sondari@jetlink.co.ke] Sent: Wednesday, November 09, 2011 10:27 AM To: 'Kariuki jetlink'; 'James syioi Jetlink'; 'Roger Jetlink'; 'Nilesh Gohil'; 'Caleb Pande'; 'Libralian'; jomondi@jetlink.co.ke; 'Titus Masika'; 'Peter Nyakundi'; mnjoroge@jetlink.co.ke; 'stores'; 'Engineering JKIA' Cc: 'E Aluvale'; kp@jetlink.co.ke; 'Abbas Jaffery' Subject: KCAA VISIT Further to my earlier Email below, KCAA has sent a formal letter stating that they will visit the facility on Friday 11th. Nov. 2011. They would like to see a report on the incident at Kisumu on JLC before the grounding of the Aircraft. Hellen please provide copies of the same. From Maintenance we shall state what was done to return the Aircraft to base and how the damage to Flaps is being addressed. Neelesh try and avail Water in all wash rooms otherwise the ones without should remain closed.

Sammy Ondari. Quality Manager, Jetlink Express Ltd, JKIA Cargo Village, P.O Box 3931-00506,NairobI - Kenya. Head Office: Tel +254-20-827531-4 ,Fax +254-20-827535, Mobile +254-734-608608 , +254-720-608608 Email: sondari@jetlink.co.ke Kisumu, Mombasa, Juba, Eldoret & Mwanza. This email is confidential and may be privileged. It may be read, copied and used only by the intended recipient. If you have received it in error, please contact the sender immediately by return email. Please then delete the email and do not disclose the contents. This email is not guaranteed to be virus free. Jetlink Express reserves the right to monitor all email communications through internal and external networks. _____ From: Sammy Ondari [mailto:sondari@jetlink.co.ke] Sent: Tuesday, November 08, 2011 8:57 AM To: 'Kariuki jetlink'; 'Kimaiyo Jetlink'; 'Tri Chung'; 'Libralian'; 'Jobege Jetlink'; 'James syioi Jetlink'; '<jomondi@jetlink.co.ke>'; 'Alex Njau'; 'Peter Nyakundi'; 'Titus Masika'; 'Nilesh Gohil'; 'stores'; 'Engineering JKIA'; 'mnjoroge@jetlink.co.ke' Cc: 'E Aluvale'; 'kp@jetlink.co.ke' Subject: KCAA VISIT KCAA Airworthiness Division have indicated they will be paying us a visit shortly, most likely this week to view the "C" check progress and a general evaluation of our maintenance operation. You are therefore advised to ensure your work stations are compliant with requirements. All parts kept on the cages have to be labeled and pipes blanked. All areas must be clean and wash rooms must have water supply otherwise that will be a major finding. All records have to be current as per regulations. S. Ondari.

Sammy Ondari. Quality Manager, Jetlink Express Ltd, JKIA Cargo Village, P.O Box 3931-00506,NairobI - Kenya. Head Office: Tel +254-20-827531-4 ,Fax +254-20-827535, Mobile +254-734-608608 , +254-720-608608 Email: sondari@jetlink.co.ke Kisumu, Mombasa, Juba, Eldoret & Mwanza. This email is confidential and may be privileged. It may be read, copied and used only by the intended recipient. If you have received it in error, please contact the sender immediately by return email. Please then delete the email and do not disclose the contents. This email is not guaranteed to be virus free. Jetlink Express reserves the right to monitor all email communications through internal and external networks.

From: Capt Mulinge <cmulinge@jetlink.co.ke>

To: Engineering JKIA <engineering@jetlink.co.ke>, <operations@jetlink.co.ke>, <sondari@jetlink.co.ke>, <ckariuki@jetlink.co.ke>, <mkimaiyo@jetlink.co.ke>

Subject: RE: OVER FUELLED AIRCRAFT 5Y-JLH

Date: Fri, 4 Nov 2011 14:53:56 +0300

CC: <ealuvale@jetlink.co.ke>, <kp@jetlink.co.ke>

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How did the aircraft end up being overfuelled? From: Engineering JKIA [mailto:engineering@jetlink.co.ke] Sent: Friday, November 04, 2011 12:55 AM To: operations@jetlink.co.ke; sondari@jetlink.co.ke; ckariuki@jetlink.co.ke; mkimaiyo@jetlink.co.ke Cc: ealuvale@jetlink.co.ke; kp@jetlink.co.ke; cmulinge@jetlink.co.ke Subject: OVER FUELLED AIRCRAFT 5Y-JLH

While refueling on manual on the above aircraft we found to have fuelled by 200 more kilos from 3300kgs to 3500kgs. This is to inform for any adjustments. Thank you , Sincerely Supervisor Ondieki

From: <cmulinge@jetlink.co.ke> Reply To: cmulinge@jetlink.co.ke

To: Capt Aluvale <ealuvale@jetlink.co.ke>, Kp<kp@jetlink.co.ke>, HELLEN (SM)<ndichuh@jetlink.co.ke>, Jeff<jeff@jetlink.co.ke>, Jaffery Abbas<abbas.jaffery@jetlink.co.ke>, Kariuki Eng<ckariuki@jetlink.co.ke>, Elsie<emakena@jetlink.co.ke>, Neha<npatel@jetlink.co.ke>, Madaga<hoi@jetlink.co.ke>, Ops<operations@jetlink.co.ke>, Chemweno<lchemweno@jetlink.co.ke>

Subject: AOC INSPECTION Date: Wed, 14 Sep 2011 09:56:51 +0000

The subject inspection is scheduled for tomorrow from 1000 hrs. We expect two inspectors both from Flight Operations. There will be no representative from Air Worthiness. We may need to use the Board Room. Please note that we will need some imprest for courtesy lunch. Please prepare accordingly. Capt Mulinge Chief Pilot Jetlink Express Ltd Sent from my BlackBerry®

Feature update! Browser-side lookups - highlight text and search it on Google! From: Engineering JKIA <engineering@jetlink.co.ke>

To: <operations@jetlink.co.ke>, <sondari@jetlink.co.ke>, <jwndori@jetlink.co.ke>, <ckariuki@jetlink.co.ke>, <mkimaiyo@jetlink.co.ke>, <tryme@jetlink.co.ke>

Subject: Date: Fri, 14 Oct 2011 00:49:28 +0300

CC: <kp@jetlink.co.ke>, <cmulinge@jetlink.co.ke>, <roger@jetlink.co.ke>, <ealuvale@jetlink.co.ke>

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5Y-JLA - AIRCRAFT PARKED AT NEW REMOTE.

5Y-JLC- AIRCRAFT AT THE HANGER UNDERGOING MAINTENANCE. 5Y-JLB- AIRCRAFT FLOWN TO KISUMU NIGHTSTOP. 5Y-JLF- DAILY CHECK CARRIED OUT - ADD NO .58 - ADD DESCRIPTION; RIGHT XFER SOV INOP - MEL ; 28-13-08 - CATEGORY; C - DATE ENTERED ; 12/10/2011 , EXPIRY DATE 23/10/2011. 5Y-JLE - DAILY CHECK CARRIED OUT,PARKED AT BAY 18. - ADD NO.96 - ADD DESCRIPTION; STANDBY COMPASS LIGHT INOP - MEL; 33-11-01 - CATEGORY; C - DATE ENTERED; 08/10/2011 ,EXPIRY DATE 19/10/2011

5Y-JLH - DAILY CHECK CARRIED OUT,PARKED AT BAY 19. - ADD NO.42 -ADD DESCRIPTION; BATTERY CHARGER INOP -MEL; 24-32-04,CATEGORY; A,DATE ENTERED; 07/10/2011 - ADD NO.41 -ADD DESCRIPTION;APU INOP. -MEL;49-10-01,CATEGORY C .DATE ENTERED;07/10/2011,EXPIRY DATE;18/10/2011 5Y-JLG -DAILY CHECK CARRIED OUT,PARKD AT OLD REMOTE - ADD NO. 22 -ADD DESCRIPTION;LEFT X-FLOW SOV MESSEGE. -MEL; 28-13-06,CATEGORY C DATE ENTERED; 05/10/2011, EXPIRY 16/10/2011 - ADD NO.23 -ADD DESCRIPTION; APU INOP -MEL;49-10-01,CATEGORY C DATE ENTERED 13/10/2011, EXPIRY DATE 14/10/2011 5Y-JLI -AIRCRAFT FOR KHAROUTUM, NOVA CHARTER.

PREPARED BY SHIFT SUPERVISOR MULANDI.

rom: <cmulinge@jetlink.co.ke> Reply To: cmulinge@jetlink.co.ke

To: Jaffery Abbas <abbas.jaffery@jetlink.co.ke>, Jeff<jeff@jetlink.co.ke>, Ops<operations@jetlink.co.ke>, Kariuki Eng<ckariuki@jetlink.co.ke>, Kp<kp@jetlink.co.ke>

Subject: ADDs Date: Sun, 16 Oct 2011 05:16:10 +0000

CC: Capt Aluvale <ealuvale@jetlink.co.ke>

We had introduced a system in which aircraft status was given to Ops on a daily basis. This included all ADDs and expiry dates and was to be checked before releasing the mayfly. It also forms the basis for crew briefing by Ops. It is a shared responsibility between Engineering and Ops to make a mayfly in which aircraft status and document validity has been taken into account. We must activate this system to avoid unprofessional and embarrassing situations like this morning. Sent from my BlackBerry®

From: Cephas Kariuki <ckariuki@jetlink.co.ke>

To: Capt Kiran Patel <kp@jetlink.co.ke>, Elsie Makena<emakena@jetlink.co.ke>, Sammy Ondari<sondari@jetlink.co.ke>, <jmbevi@jetlink.co.ke>

Subject: RE: CLOCKING IN DATA

Date: Sat, 19 Nov 2011 09:59:40 +0300

CC: Capt Elly Aluvale <ealuvale@jetlink.co.ke>, hr<hr@jetlink.co.ke>

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KP I have sent reminder to all staff in engineering that clocking is a must not an option. See attached copy

Cephas Kariuki. Base Maintenance Manager. Jetlink Express Ltd, Jetlink Hangar, P.O Box 3931-00506, Nairobi - Kenya. Tel:0732689708, 020-827892 Email:ckariuki@jetlink.co.ke Kisumu,Mombasa,Juba, Eldoret, Mwanza & Dar es Salaam. This email is confidential and may be privileged. It may be read, copied and used only by the intended recipient. If you have received it in error, please contact the sender immediately by return email. Please then delete the email and do not disclose the contents. This email is not guaranteed to be virus free. Jetlink Express reserves the right to monitor all email communications through internal and external networks. _____ From: Capt Kiran Patel [mailto:kp@jetlink.co.ke] Sent: Friday, November 18, 2011 5:35 PM To: 'Elsie Makena'; 'Cephas Kariuki'; 'Sammy Ondari'; jmbevi@jetlink.co.ke Cc: 'Capt Elly Aluvale'; 'hr' Subject: RE: CLOCKING IN DATA Kariuki/kimayu It seem u are not advising urv people and even if u have advise them they are not following instructions , so get on their case kp Capt Kiran Patel, Executive Director Jetlink Express Ltd JKIA Cargo Village, P.O Box 3931-00506,Nairobi Head Office: +254-20-827531-4 ,Fax +254-20-827535,+254-734-608608,+254-720-608608 Email:kp@jetlink.co.ke

Kisumu,Mombasa,Juba,Mwanza & Eldoret. This email is confidential and may be privileged. It may be read, copied and used only by the intended recipient. If you have received it in error, please contact the sender immediately by return email. Please then delete the email and do not disclose the contents. This email is not guaranteed to be virus free. Jetlink Express reserves the right to monitor all email communications through internal and external networks. _____ From: Elsie Makena [mailto:emakena@jetlink.co.ke] Sent: Friday, November 18, 2011 4:58 PM To: 'Cephas Kariuki'; 'Sammy Ondari'; jmbevi@jetlink.co.ke Cc: 'Capt Elly Aluvale'; kp@jetlink.co.ke; 'hr' Subject: CLOCKING IN DATA Dear All, Attached find the clocking in data for the 3 days. Please talk to the people not clocking in. They are the same all through. Mr. Kariuki hangar has majority of this people. Tri, Oscar etc. Check the list others never clock out. Regards, Elsie Makena-Njui Assistant Human Resources Manager Jetlink Express Ltd JKIA Cargo Village,

P.O Box 3931-00506,Nairobi Head Office: +254-20-827531-4 ,Fax +254-20-827535,+254-734-608608,+254-720-608608 Personal Tel Safaricom +254-722-765959 Zain +254-733-765959 Email:emakena@jetlink.co.ke Kisumu,Eldoret,Mombasa,Juba,Mwanza & Dar es salaam . This email is confidential and may be privileged. It may be read, copied and used only by the intended recipient. If you have received it in error, please contact the sender immediately by return email. Please then delete the email and do not disclose the contents. This email is not guaranteed to be virus free. Jetlink Express reserves the right to monitor all email communications through internal and external networks. Feature update! Browser-side lookups - highlight text and search it on Google!

From: Jetlink Eldoret <eldoret@jetlink.co.ke> To: lydia <lchemweno@jetlink.co.ke>

Subject: KCAA AVSEC AUDIT Date: Mon, 7 Nov 2011 10:41:40 +0300

CC: hr <hr@jetlink.co.ke>

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Dear Lydia, This were the recommendations after the audit held on 01Nov. 1. We need to revise our weapon handling form, eg there is no place for the police officer to sign and no place for passport number / ID number. 2.To revise our aircraft checklist to make it detailed or well spread out to ensure all aspects /areas of the aircraft are covered for effective security searches/checks. 3.Display security questions at the counter. kind regards Pamela.

From: Flight Watch <flightwatch@jetlink.co.ke>

To: Flight Watch <flightwatch@jetlink.co.ke>, Jeff Oyier<jeff@jetlink.co.ke>, <jmbevi@jetlink.co.ke>, <cmulinge@jetlink.co.ke>, <kp@jetlink.co.ke>, Capt Elly Aluvale<ealuvale@jetlink.co.ke>, <operations@jetlink.co.ke>, <abbas.jaffery@jetlink.co.ke>

Subject: RE: STATUS OF AIRCRAFTS.

Date: Sun, 20 Nov 2011 07:50:07 +0300

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Good morning all, The aircrafts JLF/JLH have got low oxygen.The engineers are saying that gadget for charging oxygen in both aircrafts are worn out and it's impossible to charge oxygen. JLG has got no GPS and oxygen is also low. Ops.

From: Engineering JKIA <engineering@jetlink.co.ke>

To: <operations@jetlink.co.ke>, <sondari@jetlink.co.ke>, <abbas.jaffery@jetlink.co.ke>, <ckariuki@jetlink.co.ke>, <mkimaiyo@jetlink.co.ke>, <tryme@jetlink.co.ke>

Subject: A/C STATUS AND ADDs

Date: Sun, 20 Nov 2011 07:47:50 +0300

CC: <kp@jetlink.co.ke>, <cmulinge@jetlink.co.ke>, <roger@jetlink.co.ke>, <ealuvale@jetlink.co.ke>, <alex@jetlink.co.ke>, <Jobege@jetlink.co.ke>, <jsiyoi@jetlink.co.ke>

Attachments: SHIFT D ADDS.xls,Size: 39240 bytes. Click here to clean up the attachments on Jetlinkserver

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Dear all, JLA Daily check carried out, parked old remote. JLB Daily check carried out, parked bay 15. JLC C check. JLE Hangar check. JLF Daily check carried out, parked bay 19. JLG Daily check carried out, parked old remote. JLH Daily check carried out, parked old remote. JLI KRT operation. NB: Still unable to charge crew oxygen dew to lack of adaptors

From: Flight Watch <flightwatch@jetlink.co.ke>

To: Flight Watch <flightwatch@jetlink.co.ke>, Jeff Oyier<jeff@jetlink.co.ke>, <jmbevi@jetlink.co.ke>, <cmulinge@jetlink.co.ke>, <kp@jetlink.co.ke>, Capt Elly Aluvale<ealuvale@jetlink.co.ke>, <operations@jetlink.co.ke>, <abbas.jaffery@jetlink.co.ke>

Subject: RE: JO 451 RETURNING BACK TO BASE

Date: Sun, 20 Nov 2011 10:58:46 +0300

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JO 451 5Y-JLG JO 451 JLG returning back to base due to faulty door (indication that the door is unlatched).

From: Engineering JKIA <engineering@jetlink.co.ke>

To: <operations@jetlink.co.ke>, <sondari@jetlink.co.ke>, <abbas.jaffery@jetlink.co.ke>, <ckariuki@jetlink.co.ke>, <mkimaiyo@jetlink.co.ke>, <tryme@jetlink.co.ke>

Subject: A/C STATUS AND ADDs

Date: Sun, 20 Nov 2011 07:47:50 +0300

CC: <kp@jetlink.co.ke>, <cmulinge@jetlink.co.ke>, <roger@jetlink.co.ke>, <ealuvale@jetlink.co.ke>, <alex@jetlink.co.ke>, <Jobege@jetlink.co.ke>, <jsiyoi@jetlink.co.ke>

Attachments: SHIFT D ADDS.xls,Size: 39240 bytes. Click here to clean up the attachments on Jetlinkserver

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Dear all, JLA Daily check carried out, parked old remote. JLB Daily check carried out, parked bay 15. JLC C check. JLE Hangar check. JLF Daily check carried out, parked bay 19. JLG Daily check carried out, parked old remote. JLH Daily check carried out, parked old remote. JLI KRT operation. NB: Still unable to charge crew oxygen dew to lack of adaptors.

From: Engineering JKIA <engineering@jetlink.co.ke>

To: <mkimaiyo@jetlink.co.ke>, <ckariuki@jetlink.co.ke>, <tryme@jetlink.co.ke> Subject: TRANSPORT INCONVINIENCE

Date: Mon, 21 Nov 2011 01:09:50 +0300 CC: <kp@jetlink.co.ke>, <ealuvale@jetlink.co.ke>, <hr@jetlink.co.ke>, <transport@jetlink.co.ke>,

<jmbevi@jetlink.co.ke>

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Dear All, We would like to bring to your attention, that as at now 1.00 AM we are still stuck at the airport due to unavailability of transport to our residential areas reason being the incoming shift has not shown up, because the driver bringing them is still stuck in the jam. The problem is that we are supposed to come and relieve this shift in the morning just few hours from now, Kindly advise us on the way forward please. Your assistance is highly appreciated. Yours Faithfully In charge Shift A Eng.Chemweno

From: Flight Watch <flightwatch@jetlink.co.ke>

To: Flight Watch <flightwatch@jetlink.co.ke>, Jeff Oyier<jeff@jetlink.co.ke>, <jmbevi@jetlink.co.ke>, <cmulinge@jetlink.co.ke>, <kp@jetlink.co.ke>, Capt Elly Aluvale<ealuvale@jetlink.co.ke>, <operations@jetlink.co.ke>, <abbas.jaffery@jetlink.co.ke>

Subject: RE: JO 449/751/831 MOVEMENT

Date: Mon, 21 Nov 2011 09:51:02 +0300

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JO 449 5Y-JLB off-chocks 04:30z 50 pax, ns Crew: Capt.: Ngatia, F/O: Kahara, CCM1 Mumbe, CCM2 Murage Baggage weight: 300 Kgs Fuelled: 3500kgs. Remarks 30 mins delay due late arrival of cabin crew transport. Ops JO 751-351 5Y-JLA off-chocks 05:05z 74 pax, 44 to KSM, 30 to EDL. N/s Crew: Capt.: Asrat, Capt: Chiringa, CCM1 Madaga, CCM2 Ooko, SNY Njeri. C. Baggage weight: 503 Kgs Fuelled: 6800kgs. Remarks 50 mins delay due repositioning of a/c on bay and slow top-up refueling Ops JO 831 5Y-JLF off-chocks 04:45z 25 pax, ns Crew: Capt.: Wambugu. D, F/O: Kakai, CCM1 Onyango, CCM2 Ogola Baggage weight: 800 Kgs

Fuelled: 6000kgs. Remarks 15 mins delay due late arrival of fuel truck. Ops

From: Flight Watch <flightwatch@jetlink.co.ke>

To: Flight Watch <flightwatch@jetlink.co.ke>, Jeff Oyier<jeff@jetlink.co.ke>, <jmbevi@jetlink.co.ke>, <cmulinge@jetlink.co.ke>, <kp@jetlink.co.ke>, Capt Elly Aluvale<ealuvale@jetlink.co.ke>, <operations@jetlink.co.ke>, <abbas.jaffery@jetlink.co.ke>

Subject: RE: JO 621 MOVEMENT

Date: Mon, 21 Nov 2011 09:57:41 +0300

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JO 621 5Y-JLH off-chocks 06:45z 12 pax, ns Crew: Capt.: Odeny, F/O: Mwaisaka, CCM1 Kaleha, CCM2 Litole Baggage weight: 100 Kgs Fuelled: 5200kgs. Remarks 10 mins delay due late arrival of crew transport. Ops

From: <kp@jetlink.co.ke> Reply To: kp@jetlink.co.ke

To: Flight Watch <flightwatch@jetlink.co.ke>, Jeff oyer<jeff@jetlink.co.ke>, Mbevi Jetlink Ke<jmbevi@jetlink.co.ke>, C Mulinge<cmulinge@jetlink.co.ke>, E Aluvale<ealuvale@jetlink.co.ke>, operations@jetlink.co.ke<operations@jetlink.co.ke>, Abbas Jetlink FOM<abbas.jaffery@jetlink.co.ke>, Kimaiyo Jetlink<kimaiyo@jetlink.co.ke>, Sammy Ondari<sondari@jetlink.co.ke>

Subject: Re: JO 449/751/831 MOVEMENT Date: Mon, 21 Nov 2011 07:30:36 +0000

Jeff We need to meet up if possiable today as this delays are now to many even this extra top up of fuel on JLA ops knew of it that we r doing a triangle and therefore it should have been thought to fill up in the evening ? Transport delays ? To many now and generally just to many delays apart from Tech KP Sent from my BlackBerry®

From: Flight Watch <flightwatch@jetlink.co.ke>

To: Flight Watch <flightwatch@jetlink.co.ke>, Jeff Oyier<jeff@jetlink.co.ke>, <jmbevi@jetlink.co.ke>, <cmulinge@jetlink.co.ke>, <kp@jetlink.co.ke>, Capt Elly Aluvale<ealuvale@jetlink.co.ke>, <operations@jetlink.co.ke>, <abbas.jaffery@jetlink.co.ke>

Subject: RE: JO 835/453 MOVEMENT

Date: Sun, 20 Nov 2011 15:12:36 +0300

Attachments: winmail.dat,Size: 15108 bytes. Click here to clean up the attachments on jetlinkServer

JO 835 5Y-JLB off-chocks 10:50z 50 pax, ns Crew: Capt.: Karanja, F/O Abdul, CCM1 Kaleha, CCM2 Wandera Baggage weight: 270Kgs Fuelled: 4800kgs.

Remarks 20 mins delay due a/c rotation due change of equipt. i.e. awaiting ex-622 from DAR. Ops

From: Flight Watch <flightwatch@jetlink.co.ke>

To: Flight Watch <flightwatch@jetlink.co.ke>, Jeff Oyier<jeff@jetlink.co.ke>, <jmbevi@jetlink.co.ke>, <cmulinge@jetlink.co.ke>, <kp@jetlink.co.ke>, Capt Elly Aluvale<ealuvale@jetlink.co.ke>, <operations@jetlink.co.ke>, <abbas.jaffery@jetlink.co.ke>

Subject: RE: TECH ON 625 TO DAR

Date: Mon, 21 Nov 2011 17:24:33 +0300

Attachments: winmail.dat,Size: 10174 bytes. Click here to clean up the attachments on jetlinkServer

There is a tech on JO 625 to DAR which taxied back to the bay after offchocks. The engineers are working on the tech. issue.

From: Flight Watch <flightwatch@jetlink.co.ke>

To: Flight Watch <flightwatch@jetlink.co.ke>, Jeff Oyier<jeff@jetlink.co.ke>, <jmbevi@jetlink.co.ke>, <cmulinge@jetlink.co.ke>, <kp@jetlink.co.ke>, Capt Elly Aluvale<ealuvale@jetlink.co.ke>, <operations@jetlink.co.ke>, <abbas.jaffery@jetlink.co.ke>

Subject: RE: JO 625/757 MOVEMENT

Date: Mon, 21 Nov 2011 18:37:33 +0300

Attachments: winmail.dat,Size: 16316 bytes. Click here to clean up the attachments on jetlinkServer

_____ From: Flight Watch [mailto:flightwatch@jetlink.co.ke] Sent: Monday, November 21, 2011 5:45 PM To: 'Flight Watch'; 'Jeff Oyier'; 'jmbevi@jetlink.co.ke';

'cmulinge@jetlink.co.ke'; 'kp@jetlink.co.ke'; 'Capt Elly Aluvale'; 'operations@jetlink.co.ke'; 'abbas.jaffery@jetlink.co.ke' Subject: RE: JO 625/757 MOVEMENT JO 625 5Y-JLF off-chocks 14:30z 10 pax, ns Crew: Capt.: Lazzari, F/O: Kidimu, CCM1 Athman, CCM2 Obure Baggage weight: 100 Kgs Fuelled: 5200kgs. Remarks 30 mins delay due tech on a/c.

From: Flight Watch <flightwatch@jetlink.co.ke>

To: Flight Watch <flightwatch@jetlink.co.ke>, Jeff Oyier<jeff@jetlink.co.ke>, <jmbevi@jetlink.co.ke>, <cmulinge@jetlink.co.ke>, <kp@jetlink.co.ke>, Capt Elly Aluvale<ealuvale@jetlink.co.ke>, <operations@jetlink.co.ke>, <abbas.jaffery@jetlink.co.ke>

Subject: RE: JO 451 MOVEMENT

Date: Tue, 22 Nov 2011 10:35:46 +0300

Attachments: winmail.dat,Size: 12620 bytes. Click here to clean up the attachments on jetlinkServer

JO 451 5Y-JLG off-chocks 07:20z 51pax, ns Crew: Capt.: Massawe, F/O: Kibe, CCM1 Onyango, CCM2 Kariuki C Baggage weight: 550 Kgs

Fuelled: 4000kgs. Remarks .20 mins delay due a/c rotation ex-752 Ops

From: Geoffrey Luseno

To: "reservations@jetlink.co.ke" ; "centralreservations@jetlink.co.ke" ; "sales@jetlink.co.ke" ; "reservationshq@jetlink.co.ke" ; "admin@jetlink.co.ke"

Sent: Wednesday, November 09, 2011 1:01 AM

Subject: POOR CUSTOMER SERVICE

Dear Sir/madam,

I write to lodge a bitter complaint about poor customer service witnessed on me today.

This morning at 9am I tried to book 2 return tickets to Mombasa for this Friday 11/11/11 but your ticketing staff, a gentleman called Alex had a very bad attitude, was very rude, brash, discourteous & literally hostile.

He treated me very badly for no particular or apparent reason. I was trying to make an inquiry and he kept cutting me off like he had something more important to be doing at that time. He seemed to feel he was doing me a favour.

My family & I happen to be regular customers of Jetlink not to mention your CEO is a close personal friend & relation of mine. Not that that should be any reason for me to receive any special attention; however it is important to point out as it is for this particular reason that I/we support Jetlink as 'ours'.

That said, such service is unacceptable in this day & age of such strong competition. In my revulsion I promptly opted for KQ where I was served quickly & efficiently.

Such staff are probably better off in the back-room rather than dealing with paying customers.

Geoff Luseno

From: Call Center Supervisor

To: ari.kauhanen@intensio.fi

Cc: 'Vidya Jethwa' ; 'Titus Oboogi' ; 'Caroline Wambui'

Sent: Tuesday, November 08, 2011 9:56 PM

Subject: RE:CANCELED FLIGHTS TO MWANZA PNR 00KB8O

Dear Mr.Ari,

Jetlink wishes to inform you that flights to and from Mwanza have been canceled due to operational reasons.

Your booking on PNR 00KB8O, NBO-MWZ departing on Friday 23rd December 2011 that you booked together with three other passengers has therefore been cancelled.

Kindly rebook with another carrier flying this route.

You can try Precision Air.

We apologize for any inconveniences caused.

Kind Regards,

Mary

Supervisor

Call-Centre. Jetlink Express Ltd. JKIA Cargo Village, P.O Box 3931-00506,Nairobi Tel:+254-20-8021444 Mobile:0714222444,0737222444 Email: centralreservations@jetlink.co.ke Kisumu, Mombasa, Eldoret, Juba, Mwanza.

From: Jeff Oyier <jeff@jetlink.co.ke>

To: <pngugi@insurancebrokers.co.ke>, hr<hr@jetlink.co.ke>

Subject: RE: Inconveniences in Transport

Date: Tue, 22 Nov 2011 12:54:33 +0300

CC: Jetlink Nyaga <crewscheduling@jetlink.co.ke>, <jmbevi@jetlink.co.ke>, EM<emakena@jetlink.co.ke>

Dear Patricia, Thank you for your response and allow me to add my voice to Njeri's

concerns. The following text amongst many others in the recent past, have been sent to me and the amount of discontent and seeds of disaccord brewing between the staff and your drivers is increasing at an alarming rate. Please see the text herein below: ''Good afternoon, I have experienced something this afternoon that I think I should let you know. Mbugua driver refused to pick me at my place en I had to carry my crew bag upto jogoo road reason being that he doesn't want to be fined by his company kwa kupitisha gari kwa maji...despite the fact that other vehicles smaller than that he was driving were accessing the same road that leads to my place...This was not right and fair at all considering the fact that other driver have always carried me over the same road with the same conditions..'' This is totally out of this world and the said crew had to carry his crew bag and in uniform, is putting the crew's life at risk. Secondly, the Directors called me in, hence my request that we meet last week but unfortunately I was summoned elsewhere. They proposed a 10% increment and I would like to request that until we resolve this rate issue, we extend the contract at the present rate to 31st December 2011. Your understanding would be highly appreciated. Yours Sincerely Jeff Oyier ____________________________________________________________________________ ______________ Operations Manager Jetlink Express Ltd 1st Floor, Freight Complex Building, JKIA Cargo Village, P. O. Box 3931 - 00506, Nairobi. Tel: +254-20-827531/2/3/4 Fax: +254-20-827535 M(Off): 0720-608608 / 0734-608608 M(per): 0721-362124 /0733-362124 Email: jeff@jetlink.co.ke Kisumu, Mombasa, Eldoret, Mwanza, Khartoum, Dar and Juba! "Each day I get up and look through the Forbes list of the richest pple. If I'm not there, I go to work." ___________________________________________________ NOTICE OF CONFIDENTIALITY - THIS MESSAGE IS INTENDED ONLY FOR THE ADDRESSEES. It may contain privileged, confidential or proprietary information. Any unauthorized disclosure, use, copying or distribution of

the contents of this message or the taking of any action on the contents of this message is strictly prohibited. If received in error, please promptly notify the sender and delete the original and all copies from your system -----Original Message----- From: pngugi@insurancebrokers.co.ke [mailto:pngugi@insurancebrokers.co.ke] Sent: Tuesday, November 22, 2011 12:29 PM To: hr Cc: Jetlink Nyaga; 'Jeff Oyier'; jmbevi@jetlink.co.ke; 'EM' Subject: Re: Inconveniences in Transport Thanks Njeri for bringing this to my attention! I wish to confirm that (3) vehicles had 2 spare tyres each while the others had 1 each and am surprised that these according to you is not the case! I will liaise with the head driver to explain what could have happened to all those spare tyres! The vehicle which was in the garage is now out and I had already made alternative arrangements for that duration! However, I sincerely do apologise for any inconveniences this may have caused your staff! In the meantime I have not yet received your response to the letter I wrote you on the 1st of November and it will be difficult to commit any vehicles to work after the 30th of November given the fact that the fuel prices went up again on the 14th! Thank you once again and rest assured of our best services at all times! Kind regards Patricia Sent from my BlackBerry®

From: Flight Watch <flightwatch@jetlink.co.ke>

To: Flight Watch <flightwatch@jetlink.co.ke>, Jeff Oyier<jeff@jetlink.co.ke>, <jmbevi@jetlink.co.ke>, <cmulinge@jetlink.co.ke>, <kp@jetlink.co.ke>, Capt Elly Aluvale<ealuvale@jetlink.co.ke>, <operations@jetlink.co.ke>, <abbas.jaffery@jetlink.co.ke>

Subject: RE: JO 625 MOVEMENT

Date: Tue, 22 Nov 2011 19:32:10 +0300

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JO 625 5Y-JLG off-chocks 16:00z 6pax,ns Crew: Capt.: Ngatia, F/O: Kahara, CCM1 Mbugua, CCM2 Wanjiru SNY: Mugo Baggage weight: 100 Kgs Fuelled: 5200kgs. Remarks Flight delayed 2 hrs due tech on JLG. Ops Ok

From: Caleb Pande <cpande@jetlink.co.ke>

To: <kp@jetlink.co.ke>, Capt Elly Aluvale<ealuvale@jetlink.co.ke>

Subject: COSMETIC INSPECTION IN A/C 5Y-JLF

Date: Tue, 22 Nov 2011 17:12:51 +0300

CC: E-mail: <sondari@jetlink.co.ke>, E-mail:<jsiyoi@jetlink.co.ke>, E-mail:<kimaiyo@jetlink.co.ke>, E-mail:<tryme@jetlink.co.ke>, E-mail:<operations@jetlink.co.ke>, E-mail:<jeff@jetlink.co.ke>, <jobege@jetlink.co.ke>

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Sir, I did internal inspection in the A/C 5Y-JLF & the general internal condition is not impressive. We are planning for a deep cleaning on 25/11/2011 at night to improve the status. Thank you.

Caleb Pande. Asst. Planning Engineer. Jetlink Express Ltd, JKIA Cargo Village, P.O Box 3931-00506,NairobI - Kenya. Head Office: Tel +254-20-827531-4 ,Fax +254-20-827535, Mobile +254-734-608608 , +254-720-608608 Email:cpande@jetlink.co.ke Kisumu,Mombasa, Eldoret, Juba, & Mwanza. This email is confidential and may be privileged. It may be read, copied and used only by the intended recipient. If you have received it in error, please contact the sender immediately by return email. Please then delete the email and do not disclose the contents. This email is not guaranteed to be virus free. Jetlink Express reserves the right to monitor all email communications through internal and external networks.

Subject: RE: JO 625 TO DAR. To: "'Flight Watch'" <flightwatch@jetlink.co.ke>, "'Jeff Oyier'" <jeff@jetlink.co.ke>, <jmbevi@jetlink.co.ke>, <cmulinge@jetlink.co.ke>, <kp@jetlink.co.ke>, "'Capt Elly Aluvale'" <ealuvale@jetlink.co.ke>, <operations@jetlink.co.ke>, <abbas.jaffery@jetlink.co.ke> From: "Flight Watch" <flightwatch@jetlink.co.ke> Date: 11/22/2011 04:49 PM 5Y JLG which was supposed to operate Dar JO 625 is being worked on by the engineers. We still do not know what the problem is exactly as they are trouble shooting it. Consequently we do not have an aircraft to Dar since the other aircrafts have a very tight quick turnaround.

From: <kp@jetlink.co.ke> Reply To: kp@jetlink.co.ke

To: Kimaiyo Jetlink <kimaiyo@jetlink.co.ke> Subject:

Date: Mon, 28 Nov 2011 18:35:47 +0000 CC: Tri Chung <tryme@jetlink.co.ke>, Sammy Ondari<sondari@jetlink.co.ke>, E

Aluvale<ealuvale@jetlink.co.ke>, Hr Jetlink<hr@jetlink.co.ke>

Kimayu Please advise on that staff who refused to go on the flight I need him sent home KP Sent from my BlackBerry®

From: <cyruskukuyu@yahoo.com>

Reply To: cyruskukuyu@yahoo.com

To: Janet Ndiho <hr@jetlink.co.ke>

Subject: Re: Transfer to Dar Es Salaam

Date: Wed, 30 Nov 2011 15:28:25 +0000

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Dear jannet Just curious, with reference to the transfer, what position or duties am I to do in the dar main office? Now that its 3oth have one day to 1st have no house have not shifted what will I do ? Can the company give me a month to allocate a house? Lastly as per your record am long over due on leave beside haven't been going for r and r what solution do you have for me? Janet I know you can help me please look into this for I'm finding it so tight please dear Regards Cyrus Sent from my BlackBerry® smartphone provided by Airtel Tanzania. -----Original Message----- From: "Janet Ndiho" <hr@jetlink.co.ke> Date: Wed, 30 Nov 2011 15:34:47 To: <cyruskukuyu@yahoo.com>; <ckukuyu@jetlink.co.ke> Cc: <npatel@jetlink.co.ke>; <ealuvale@jetlink.co.ke>; <kp@jetlink.co.ke> Subject: RE: Transfer to Dar Es Salaam Cyrus, We acknowledge receipt of your email on the above subject matter. We have consulted on the matter and wish to inform you the following:

1. The terms of employment will remain the same, as the management will not be able to review them at the moment. 2. In regards to the house in Mwanza, kindly provide us with a receipt for payment of the half year rent and we will refund you the rent for the half year. 3. The finance office will be paying you the per-diems up to 30th November, 2011. However, no more per diems will be paid after this. We apologise for the short notice but this has been necessitated by the current situation in Mwanza and the needs in Dar Es Salaam. Thanks. Janet Ndiho. Human Resource Manager, Jetlink Express Ltd, JKIA Cargo Village, P.O Box 3931-00506,NairobI - Kenya. Head Office: Tel +254-20-827531-4,Fax +254-20-827535, Mobile +254-734-608608,+254-720-608608 Email:hr@jetlink.co.ke Kisumu,Mombasa,Juba, Khartoum & Eldoret. cid:image001.jpg@01CB87E8.F1F5A080 This email is confidential and may be privileged. It may be read, copied and used only by the intended recipient. If you have received it in error, please contact the sender immediately by return email. Please then delete the email and do not disclose the contents. This email is not guaranteed to be virus free. Jetlink Express reserves the right to monitor all email communications through internal and external networks. From: cyruskukuyu@yahoo.com [mailto:cyruskukuyu@yahoo.com] Sent: Wednesday, November 30, 2011 2:05 PM To: Janet Ndiho; ckukuyu@jetlink.co.ke Cc: npatel@jetlink.co.ke; ealuvale@jetlink.co.ke; kp@jetlink.co.ke Subject: Re: Transfer to Dar Es Salaam

Dear Janet Good afternoon I acknowledge receipt of this mail however, as you indicated of terms being the same, I have various issues to be a dressed. 1. Dar is very expensive to live on the same terms of employment 2. My house in mwanza already paid for the half year and can't be refunded. 3.Houses in dar are to expensive compared to mwanza hence cost of living for me goes higher. 4 to date I have used every single shiling I had on me as I haven't been paid perdiem to date. 5 by 1st december it has come too soon for me as the above issues needs to be a dressed. I kindly request for a review on the terms based on the leaving conditions of this place. Thanks you Regards Cyrus kikuyu Sent from my BlackBerryR smartphone provided by Airtel Tanzania. _____ From: "Janet Ndiho" <hr@jetlink.co.ke> Date: Wed, 30 Nov 2011 13:34:27 +0300 To: <ckukuyu@jetlink.co.ke> Cc: <npatel@jetlink.co.ke> Subject: Transfer to Dar Es Salaam Cyrus, Good Afternoon. This is to inform of the management decision to transfer you to Dar Es Salaam station from Mwanza. You will be stationed in our Dar Es Salaam office in Town (Maktaba Street) working under the supervision of the General Manager, Dar Es Salaam Tanzania. Your terms will remain the

same as they were in Mwanza. This transfer is effective 1st December, 2011. Kindly acknowledge receipt. Thanks. Janet Ndiho. Human Resource Manager, Jetlink Express Ltd, JKIA Cargo Village, P.O Box 3931-00506,NairobI - Kenya. Head Office: Tel +254-20-827531-4,Fax +254-20-827535, Mobile +254-734-608608,+254-720-608608 Email:hr@jetlink.co.ke Kisumu,Mombasa,Juba, Khartoum & Eldoret. cid:image001.jpg@01CB87E8.F1F5A080 This email is confidential and may be privileged. It may be read, copied and used only by the intended recipient. If you have received it in error, please contact the sender immediately by return email. Please then delete the email and do not disclose the contents. This email is not guaranteed to be virus free. Jetlink Express reserves the right to monitor all email communications through internal and external networks.

From: Capt Kiran Patel <kp@jetlink.co.ke>

To: hr <hr@jetlink.co.ke>

Subject:

Date: Mon, 5 Dec 2011 15:09:07 +0300

CC: Capt. Elly Aluvale <ealuvale@jetlink.co.ke>

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Njeri Understand u r on leave , u should have least communicated once it was approved by MD , there seems be a complete break DOEN ON COMMUNICATION , and it keeps happening

Kp Capt Kiran Patel, Executive Director Jetlink Express Ltd JKIA Cargo Village, P.O Box 3931-00506,Nairobi Head Office:+254-20-827531-4,Fax +254-20-827535,+254-734-608608,+254-720-608608 Email:kp@jetlink.co.ke Kisumu,Mombasa,Juba,Mwanza & Eldoret.

From: <emakena@jetlink.co.ke>

Reply To: emakena@jetlink.co.ke

To: tryme@jetlink.co.ke <tryme@jetlink.co.ke>

Subject: Re: ATTACHEE VICTOR ONYANGO

Date: Thu, 15 Dec 2011 17:29:01 +0000

CC: <ckariuki@jetlink.co.ke>, sondari@jetlink.co.ke<sondari@jetlink.co.ke>, <mkimaiyo@jetlink.co.ke>, ealuvale@jetlink.co.ke<ealuvale@jetlink.co.ke>, kp@jetlink.co.ke<kp@jetlink.co.ke>, hr@jetlink.co.ke<hr@jetlink.co.ke>

Dear Tri, As per our conversation yesterday,you told me you had already sent him home, I advised you we need to give the person a letter of recommendation stating he was on attachment from day A to day B and not just send him away just like that. He could spill the beans you know!! I told you too we need to advice the Directors of the reason we want to do this. Am still waiting for the dates. Regards, Elsie Sent from my BlackBerry® smartphone provided by Airtel Kenya -----Original Message----- From: "Tri Minh Chung" <tryme@jetlink.co.ke> Date: Thu, 15 Dec 2011 10:55:44 To: <emakena@jetlink.co.ke> Subject: FW: ATTACHEE VICTOR ONYANGO

Tri Chung. Flight Engineer, Jetlink Express Ltd, JKIA Cargo Village, P.O Box 3931-00506,NairobI - Kenya. Head Office: Tel +254-20-827531-4,Fax +254-20-827535, Mobile +254-734-608608,+254-720-608608 Email: tryme@jetlink.co.ke Kisumu,Mombasa,Juba, & Eldoret. This email is confidential and may be privileged. It may be read, copied and used only by the intended recipient. If you have received it in error, please contact the sender immediately by return email. Please then delete the email and do not disclose the contents. This email is not guaranteed to be virus free. Jetlink Express reserves the right to monitor all email communications through internal and external networks. -----Original Message----- From: Tri Minh Chung [mailto:tryme@jetlink.co.ke] Sent: Thursday, December 15, 2011 10:40 AM To: 'hr@jetlink.co.ke'; 'Capt Kiran Patel'; 'Capt Aluvale' Cc: 'Sammy Ondari'; 'mkimaiyo@jetlink.co.ke'; 'ckariuki@jetlink.co.ke'; 'James syioi Jetlink' Subject: FW: ATTACHEE VICTOR ONYANGO To HR (Elsie) Per our conversion yesterday. I recommenced that we end his attachment immediately. Thank you, Tri Chung. Tri Chung. Flight Engineer, Jetlink Express Ltd, JKIA Cargo Village, P.O Box 3931-00506,NairobI - Kenya. Head Office: Tel +254-20-827531-4,Fax +254-20-827535, Mobile +254-734-608608,+254-720-608608 Email: tryme@jetlink.co.ke Kisumu,Mombasa,Juba, & Eldoret. This email is confidential and may be privileged. It may be read, copied and

used only by the intended recipient. If you have received it in error, please contact the sender immediately by return email. Please then delete the email and do not disclose the contents. This email is not guaranteed to be virus free. Jetlink Express reserves the right to monitor all email communications through internal and external networks. -----Original Message----- From: Leshao Matayian [mailto:olematt24@gmail.com] Sent: Thursday, December 15, 2011 1:22 AM To: tryme; kimaiyo; sondari Subject: ATTACHEE VICTOR ONYANGO Dear Sir, REFF : ATTACHEE VICTOR ONYANGO I wish to to bring to your attention the above mentioned person who was in my shift C as an attachee, I have had problems with him in regards to the following: 1.Lack of team spirit when assigned to work with other shift members, 2.Reporting to work late and when on duty he would disappear without notifying of his where about,thereby lacking commitment. 3.Disrespectful to authority, 4.He threatened me on 11/12/2011,that he would snag (implying sabotage me even if i was the shift supervisor and that he will make me never forget what he will do to me. This was a direct threat that led me to notify Eng Tri Chung to take up with him as this was a safety concern to me and the shift in the discharge of our duties. 5.Victor Onyango has sent threatening SMS' to me and three other shift members that he will institute legal action against me as well as disclose publicly the risky status of our planes,repeating his threats. I kindly request the management to look into this issue seriously.To prevent future occurrence of certain incidences. Faithfully Shift C Supervisor Leshao.

Mathews Bwana <bwanamathews@yahoo.com>

To: <ealuvale@jetlink.co.ke>, <kp@jetlink.co.ke> Subject: AURGENT REPORT

Date: Sat, 17 Dec 2011 00:44:22 -0800 (PST) CC: <npatel@jetlink.co.ke>, <hr@jetlink.co.ke>,

<emakena@jetlink.co.ke>

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Good morning sir. It is herby noted with greate concern that one of your managers (Mr.Neelesh) is being extravagant with the company money. So please it is high time you call for immediate audit on the following: 1. shifting from Schenker to the hangar -how much was he given and what he spend correctly 2. curtain materials -he bought curtains worth ksh 400 per each pair so in total 15 pairs could have cost ksh6000. but he has presented to accounts a receipt worth ksh34,500. 3.hangar toiletries he always collect ksh.8000 4.first aid kit - where is he buying the medicine from, because from receipt he presented dated 11/11/2011 show that he bought them from the same shop with the curtain materials that its receipt dates 12/11/2011 and the receipt numbers are 77 and 62 respectively but remember the curtain materials he bought much earlyer than the date presented on that receipt. 5. taxiway - how much did he spend on the rollers and yet he keeps on sending the hangar cleaners to levelize it. 6.hand trolley -surely a secondhand hand trolley that pump in difficulties could cost Neelesh ksh40,000. 7. replanting of grass at the hangar- i fully know that Neelesh has requested for ksh.65,000. and yet this man just used one security gaurd from Eveready security company and Alex Njeru the capenter to carry out this activity and promised to buy them lunch for only the three days they worked the promise he has not respected and now that that security officer has been moved from hangar to another location, will he really pay this man what wrightfully belong to him? these and many more Sir that i have not listed not forgeting that whenever he present his petty cash voucher, he get the cash without delay than other managers do go. \ NB: As i'm writting to you today the security gaurd that planted the grass has not been paid the amount that they agreed on and he has been trying to reach for your help but has been turned away several times since last week it was only once he managed to see assistance HR Elsei who send him back to Neelesh.Now Neelesh has given orders to the security gaurds at HQ to send him away whenever is seen at the HQ the same orders he had given at the hangar. please sir interven this because the man is looking for what he wrightfull worked for, he is crying for help with tears rolling down his cheeks but no one can hear him offer help. See how evil this man is the gaurd planted the grass while he was being rained on and now Neelesh has pocketed Ksh 65,000.why ?????????. Why is Neha so silent about all this evils and she is fully aware of what Neelesh has been doing, she even alocated the money for hangar toiletreis to Wachira once she learnt that Neelesh aquandering the company money. May be I might be wrong but confirm from the following staffs who witnessed the gaurd being send way by Neelesh empty hande. Francis wachira-tea man Ochieng -security Alex Njeru carpenter Please Sir. save the company money you are our hope. thanks for taking your time

Mathews.

From: ekavere <ekavere@jetlink.co.ke>

To: complaints <complaints@jetlink.co.ke>

Subject: LACK OF CUSTOMER SERVICE AT THE CALL CENTRE

Date: Mon, 25 Jul 2011 08:58:35 +0300

CC: Vidya Jethwa <vjethwa@jetlink.co.ke>

Dear Vidya, In reference to our conversation yesterday, i would like to highlight the above issue which is being raised by so many people. Yesterday i called the call centre hoping to book 4 pax who were connecting to MBA with our 15.00hrs flight but i ended up doing the booking at Jomo. The lady who picked the phone just kept quite and never talked.I could hear background stories and laughter.After waiting for introduction , greetings or maybe name of the organisation for 3 minutes and nothing was still being said, i decided to open the conversation with ""hallo"' she responded with a hallo.I was extremely shocked that all this time she had just picked the phone and could not say anything. She then said 'Sarah' and i asked her what about Sarah?then she said ''my name is Sarah Njoroge'' so i asked her where she is and she started fumbling!I told her who i was and she was so shocked.As a customer, i was shocked and discouraged.I disconnected and then called Jomo who handled me like i was an important customer.I only told them who i was at the end of the booking and we all laughed. We have done random calls with Cindy at the call centre and this is from the complains we hear and half of those calls have been dissapointing. The call centre should be our highest point of customer service because despite a client being furious or happy, there is no physical contact.I find it so absurd that by now, there are still such characters who lack ettiquette and honesty.Its a high time that this should come to an end and we all exercise excellent customer service. In regards to the above, i would like to know who the above person is, and get an apology letter from her.This is because i came to learn that we dont have a Sarah Njoroge and it means the person does not care about the interests of the organisation.A stern warning should also be given to her soa s to serve as a warning to the rest.

With alot of concern, Regards, Eva Kavere Marketing Executive Jetlink Express Limited 1st Floor, Freight Complex, Cargo Village, Embakasi P.O. Box 3931-00506, Nairobi, Kenya. Head Office Tel: +254 20 827531-4 Fax: + 254 20 827535 Zain: 254 734 608 608 | Safaricom +254 720 608 608 ,Email: ekavere@jetlink.co.ke Website:www.jetlink.co.ke

From: ONGAGA Caroline <CONGAGA@ecobank.com>

To: Ephraim Kamonjoh <ekamonjoh@jetlink.co.ke>

Subject: RE: POOR SERVICES

Date: Sat, 9 Jul 2011 13:12:52 +0300

CC: <customerrrelation@jetlink.co.ke>, <jmbevi@jetlink.co.ke>, <neddy@jetlink.co.ke>, <complaints@jetlink.co.ke>, Vidya Jethwa<vjethwa@jetlink.co.ke>, titus Marketing<titus@jetlink.co.ke>, <jkhamasi@meds.or.ke>

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Dear Kamonjoh, Thank you for your response and hope to hear from you once your investigations are over. Regards, Carol From: Ephraim Kamonjoh [mailto:ekamonjoh@jetlink.co.ke] Sent: Friday, July 08, 2011 3:35 PM To: ONGAGA Caroline Cc: customerrrelation@jetlink.co.ke; jmbevi@jetlink.co.ke; neddy@jetlink.co.ke; complaints@jetlink.co.ke; 'Vidya Jethwa'; 'titus Marketing' Subject: RE: POOR SERVICES Dear Ms. Ongaga,

We acknowledge and thank you for this mail and particulaly for having taken your valuable time to write to us regarding the issues raised herein. JETLINK values and with much respect appreciates each and every interaction or indulgence with its esteem customer. It is regretably evident from what you have written that indeed we failed to meet your expectations and without any hesitation, take this early opportunity to sincerely apologize for the discomfort and inconvenienced endured by Mr. Ongaga, and those who escorted him. Investigations are already underway to ascertain why the customers wheelchair was left behind and address other underlying problems of relevance and thereafter give you our findings....but most importantly, to ensure that such incidents do not recurr. With our best regards, Ephraim Kamonjoh Commercial Manager Jetlink Express Limited 2nd Floor, Freight Complex, Cargo Village, Embakasi P.O. Box 3931-00506, Nairobi, Kenya. Head Office Tel: +254 20 827531-4 Fax: + 254 20 827535 Zain: 254 734 608 608 | Safaricom 254 720 608 608 Email: sales@jetlink.co.ke or reservations@jetlink.co.ke Website:www.jetlink.co.ke OUR VISION To be an efficient Airline with a well motivated work force that provides incomparable customer service. Kisumu! Eldoret! Juba! Mombasa! Mwanza! Dar es Saalam! This email is confidential and may be privileged. It may be read, copied and used only by the intended recipient. If you have received it in error, please contact the sender immediately by return email. Please then delete the email and do not disclose the contents. This email is not guaranteed to be virus free. Jetlink Express reserves the right to monitor all email communications through internal and external networks. ________________________________

From: ONGAGA Caroline [mailto:CONGAGA@ecobank.com] Sent: Thursday, July 07, 2011 3:31 PM To: complaints@jetlink.co.ke Cc: customerrrelation@jetlink.co.ke Subject: FW: POOR SERVICES The concerned, I would like to register my great disappointment in the services by your ground level staff at the offices in JKIA. I made a booking (kshs 6250)for Sunday the 3rd July 2011 evening NBI to ELD with Tkt ref 00165M which I had been given by your Eldoret offices, this was after I specifically informed them that they were to carry a sick passenger on wheel chair. The patient checked in by 5p.m but unfortunately was turned back due to the reasons below; 1. Ticket had been resold 2. Lack of a doctors letter 3. The ticket had not been paid for This happened despite the much pleading and begging for understanding and empathy from Mr Ongaga who had taken her to the airport and who didn't have alternative transport or place to spend the night due to the distance from their home. (I actually was told that flight wasn't even full) This not withstanding I called the Eldoret office to register my complaint and they managed to organize another more expensive booking(kshs 6750) for Monday 4th evening flight. On the material day the patient checked in at 5p.m in her wheel chair and the doctors letter which was presented to your offices at JKIA by Mr Ongaga who was asked not to enter into the waiting lounge for departure. The patient was then wheeled in by one of your crew where she sat for two hours apparently because there was a delay in the arrival of the scheduled flight. The plane arrived at Eldoret Airport at 8.30pm with the patient extremely tired who was wheeled to a waiting vehicle, upon enquiry from the ground crew, the wheel chair they used was for the office and not hers.

The questions I beg answers are; 1. Is there such lack of humane staff at JKIA to turn away a patient and resell their ticket without very good excuses even when the flight wasn't fully booked? 2. Isn't there any coordination between the cargo loaders and staff at the check in counters to ensure customers cargo board the same flight? 3. Does it mean that when I make a booking on phone and confirm travel arrangements my ticket will be sold because I have not paid in cash and yet am a regular customer both personally and as a corporate? 4. How did a patient who came in her own wheel chair arrive at Eldoret without the same wheel chair, where did it go and why was it not loaded on to the same flight? 5. As I write this email, the wheelchair has not been delivered yet and I got the assurance from your offices at JKIA that it will be delivered to our offices in Eldoret by Tuesday 5th morning. I honestly don't know why the airline has frustrated us to this extent and yet we are regular customers. Being a service industry where service sells the corporate image, these unfortunate incidents leaves a lot of questions begging answers and hope to get a satisfactory explanation and assurance that this will not happen again. Carol (very concerned client)

From: Ephraim Kamonjoh <ekamonjoh@jetlink.co.ke>

To: <pattnd@yahoo.com>

Subject: RE: Luggage tampering

Date: Sat, 2 Jul 2011 12:48:58 +0300

CC: ealuvale <ealuvale@jetlink.co.ke>, <kp@jetlink.co.ke>, chemweno<lchemweno@jetlink.co.ke>, Mombasa<Mombasa@jetlink.co.ke>, <jetlink@wananchi.com>, Neddy mbori<neddy@jetlink.co.ke>, <complaints@jetlink.co.ke>

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Dear Mr. Ndegwa, I note that my colleague has already acknowledged you mail. but I wish on behalf of JETLINK entire management to add and state, how much we appreciate that you took your valuable time to write to us and indeed highlight this unfortunate and extra ordinary incident for us to deeply investigate and put a halt to its future occurrences and such attempts. The matter is already at an advanced stage of scrutiny on circumstances leading to the lock being tampered with and screening the staff on duty that day. though I will be calling you on Monday in this regard. Please allow me to confirm that JETLINK is fully committed in offering well defined security to all our esteem customers and their properties and that such strange incidents will have no room for sprouting. Thanking you for having chosen JETLINK.. With our very best wishes, Ephraim Kamonjoh Commercial Manager Jetlink Express Limited 2nd Floor, Freight Complex, Cargo Village, Embakasi P.O. Box 3931-00506, Nairobi, Kenya. Head Office Tel: +254 20 827531-4 Fax: + 254 20 827535 Zain: 254 734 608 608 | Safaricom 254 720 608 608 Email: sales@jetlink.co.ke or reservations@jetlink.co.ke Website:www.jetlink.co.ke

From: Sherry odeyo <sodeyo@cgiar.org>

To: <complaints@jetlink.co.ke>

Subject: Kindly help

Date: Fri, 01 Jul 2011 14:32:44 +0300

Nobody is picking up calls???? I have sent mail¹s no response, can I kindly get some help please?? Regards Sherry Adisa Odeyo | Assistant Graphic Designer HQ | Communications Unit ------------------------------------------------- ------------------------ World Agroforestry Centre | TRANSFORMING LIVES AND LANDSCAPES -------------------------------------------------- ------------------------ United Nations Avenue | P.O. Box 30677-00100 | Nairobi, Kenya Email: sodeyo@cgiar.org <mailto:sodeyo@cgiar.org> Tel: +254 20 7224824 254-20-7224000 (Operator) 1-650-833-6645 (USA line) Fax: 254-20-7224001 http://www.worldagroforestry.org <http://www.worldagroforestry.org/ >

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From: Sharon Peters <sharonp@cybersmart.co.za> To: <complaints@jetlink.co.ke>

Subject: Complaint Date: Fri, 3 Jun 2011 15:34:06 +0200

The Manager, Jetlink Airlines, Kenya Office. 3rd June, 2011. Dear Sir,

I would like to submit a serious complaint to you concerning my recent flights on your airline. In fact, I am not satisfied with this complaint just being sent to you but will also send it on to your international office. I travelled from Nairobi airport to Juba on the 25th April on your morning flight. I and a friend did not have our visas with us as they were at the desk in Juba. We were able to get a no. via phone but we still had to sign an indemnity to say we would be responsible for any costs incurred by the airline if our documents were not in order. You came to speak to us yourself and were most insistent that we sign that agreement. My return ticket was booked for the 30th April along with the other two members of my team. After pushing and aggressively presenting our documents and tickets at the desk along with all the other passengers I was told that there were no more boarding passes. My team members were just in front of me and had just received their passes when the supply ran out. Chaos ensued. We were given no immediate explanations but were promised that there was another plane and we would be put on another flight. My team members left believing that I would arrive later. We were promised that the manager would come and speak to us by the clerks, that there was a plane for us . None of this turned out to be true. We waited for ages for the manager to appear. Finally we were told that there was no extra plane, and that we should just leave the airport and be there tomorrow morning early. We would have preferential treatment and be assured of a place on the plane. The problem is this, we saw a few people receive boarding passes, after the supply ran out, but for money. Black market tickets are apparently common on your airline. No coupons, no recompense, no apology!! By this time I had booked out of my accommodation and had now to look for a place to stay the night. I returned to the E.C.S. guest house where they immediately laughed when they heard the airline I was using. The next morning instead of the preferential treatment that we were promised we were back in the fight. The manager who had promised us faithfully to be there was conspicuous by her absence. Literally we had to fight to get on that plane. The bottom line is this- the service from your ground staff in Sudan was unprofessional, uncaring and unethical. I travel every year to Juba and will not be using your airline again A very dissatisfied client, Sharon Peters, 41 Rifle Range road, Thornton, 7460 Cape Town,

South Africa

From: Chuani, Patricia <PChuani@kcb.co.ke>

To: complaints@jetlink.co.ke <complaints@jetlink.co.ke>, customerrelation@jetlink.co.ke<customerrelation@jetlink.co.ke>

Subject: Complaint on Jetlink services

Date: Mon, 6 Jun 2011 14:42:21 +0000

To whom it may concern This is to register my displeasure in the manner at which 3 of us were requested to disembark from flight 758 on 4th June 2011. The flimsy explanation from the flight attendant that we checked in last which was entirely fallacious. I recognize am not a frequent flyer like Norman Nyagah who came to check in after us but this does not warrant segregated treatment from the flight crew. The least they should have done is explain what criteria was used to pick on us three. Further, the manner in which the announcement appeared like we were illegally on the plane. We had travelled as a team for a burial and to separate us in such a manner was rather insensitive. If i can avoid to travel Jetlink again i will do so at all costs. But it is important that we provide feedback as regards the dismal service experience. Rgds Patricia Patricia Chuani ' + 254 (20) 2852701 / 2851701 /3270701/ +254 (20) 2851000 Ext 2701 7 +254 (20) 2215881*0711012701/ 0722862303 * pchuani@kcb.co.ke<mailto:pchuani@kcb.co.ke> Corporate Banking Head Office, Kenya Commercial Bank Ltd, 6th Floor Kencom House Wing B | PO Box 48400 - 00100, Nairobi , Kenya P please don't print this e-mail unless you really need to.

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From: norma maranga <normakfm@gmail.com> To: <customerrelation@jetlink.co.ke>, <complaints@jetlink.co.ke>

Subject: Service Complaint.

Date: Mon, 6 Jun 2011 17:50:36 +0300 CC: <ealuvale@jetlink.co.ke>

Dear Jetlink Customer Care, I’m writing to register my complaint about services offered by your crew on the Nairobi-Kisumu-Nairobi route this past weekend (June 4th, 2011). Several of us were flying as a group on the 758 from Kisumu to Nairobi. After check in and boarding the aircraft, 3 of us were asked to disembark board the 756 instead. Below are some observations made during this incident and questions that still bother me on the same; 1. We would like to know what criterion was used to pick out the three as we were neither the first nor the last to check in. 2. We would like to know why our polite request to allow us to travel as a group fell on deaf ears. 3. We also find that the explanations given by your crew members (both ground and air) varied and wonder which was the correct one. 4. Again despite getting varied explanations, they were at times given to us angrily as if we did not have a right to ask why. 5. When one of the passengers traveling with us asked why we were picked out of a possible 45, he was advised by the flight crew that we should ask the ground crew as she was just given names. Shall we go around different desks finding out things? Can we not get information from one person? Whereas we understand that there may have been a genuine reason for asking us to change flights, shouldn’t it have been done better? I would appreciate a response on the matters above. We felt very violated by the above incident. Kind regards, Norma Maranga, Disatisfied Customer. -- Feature update! Browser-side lookups - highlight text and search it on Google!

From: potter sandra <sandypotter@blueyonder.co.uk> To: <complaints@jetlink.co.ke>

Subject: On Line booking Date: Tue, 17 May 2011 08:21:09 +0100

Hello, a few days ago I tried to make a booking via your on line site. *Booking no 00HBPL. Client no:**10030018*. I proceeded through the process and submitted my payment details. I recieved payment confirmation from 3G direct Pay but I have not recieved any booking confirmation from you. I have re visited your site and looked at my booking and it indicated that it has been cancelled. How can it be cancelled when when 3G has taken payment for it? Please can you check this out and get back to me by return email Sandra Potter

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From: Hasnain Noorani <md@prideinn.co.ke>

To: complaints@jetlink.co.ke <complaints@jetlink.co.ke> Subject: Urgent and serious

Date: Mon, 25 Apr 2011 20:53:16 +0300

Dear Sir, It's unfortunate that Jetlink is losing a lot of business. I am surprised why you advertise phone numbers and no one picks them up. I have tried calling every number of yours including airport numbers but no one picks them up. I wanted to book and pay for 25 people traveling however because of not picking phones, I booked them eventually with fly 540 It's time to pull up your socks and get a bigger call center or with such non response it won't be long before you shut your doors and run out of business. It's a SHAME!!! Thanks & Regards, Hasnain S Noorani Managing Director PrideInn Hotels & Conferencing Sent from my iPhone 4 <ilayer src="http://www.jetlinkserver/cgi-bin/banner/ad.asp?zone=110"><a href="http://myhosting.com/" target="_blank"><img src="http://www.jetlinkserver/images/banners/defaults/zone110.gif" width="160" height="600" align="top" border="0" alt="" /></a></ilayer>

From: Cedryk Riess <c.riess@vdlbuscoach.de>

To: <complaints@jetlink.co.ke>

Subject: Refund!!!

Date: Wed, 9 Feb 2011 12:46:57 +0400

CC: <customerrelation@jetlink.co.ke>, <janejessie2003@yahoo.com>

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Daer All, My Question is how long i have to wait of my money? Are you need more Information please tell me?

Freundliche Grüsse/ Best Regards ÊÝÖáæÇ ÈÞÈæá ÝÇÆÞ ÇáÅÍÊÑÇã æÇáÊÞÏíÑ Cedryk Riess

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From: Ks Mody <ksmody@mwanza-online.com> To: <kp@jetlink.co.ke>, <ealuvale@jetlink.co.ke>, <ekamonjoh@jetlink.co.ke>, <vjethwa@jetlink.co.ke>,

<complaints@jetlink.co.ke>, <ekukuyu@jetlink.co.ke> Subject: complaint

Date: Mon, 24 Jan 2011 11:23:22 +0300 CC: <fourways@fourwaystravel.net>

Gentlemen, Before I write about my complaint please alow me to introduce myself so as to establish my credential as a responsible person. My name is Kiran Mody and I am an Auditor by profession with fourways travel service (Your GSA) as one of my oldest clients. Also I have worked as Auditor of Tanzania Interlink ( Charter Air coy ) and his Director Mr Nilesh Somaiya of Kisumu , Kenya. Now I shall come to my complaint On 8th of this month my son Devang and His wife Khushbu were supposed to travel to Nairobi by your airlines. The had further connections to Bombay on 9th by air arabia and later on from Bombay to Perth for Devang. Unfortunately the whole program went haywire because your aircraft failed to land in Mwanza. The scenario was really bezzare because first there was an announcement for 30 minutes delay, then technical problem and then cancellation of flight altogather. Your staff at the airport kept us hanging till 6PM and then said the flight will be to morrow. In our case if we were informed in time we could have easily made to Nairobi overland and in time to catch the Air Arabia flight. (We repeatedly said so to your staff) Due to this late info to us we could not do that and could not alter our booking with Air Arabia due to 24 hrs rule. We lost the money we paid on booking and we had to buy two tkts @310/ $ a piece. Now why I should hold you responsible for this because according to you man here aborted landing by your pilot was due to act of God. Here let me mention that in early 70s I used to have PPL and I can tell u that there was no reason for your pilot to skip (or abort) landing. all parameters were in green.... cessna landed just before that and ATR landed just after that... the Act of God Theory does not sound convincing. ( Most your pilot needed was to go in holding pattern for few minutes) In case your plane can not land while cessna and ATR can

land then the shortcoming is with your aircraft and it can not be called an act of God...... Anyway your person at the airport should have been honest and spoken the truth in time for us to make alternative arrangement to avoid loosing our booking in Air Arabia. Both my son and daughter in law are working people (thats why they chose budget airlines like yours and air arabia). The loss of 620/ US$ will pinch them and on top of that they will be one of of your many dis-satisfied clients. I am aware that under the law I can not demand and get any compansation from you but a gesture indicating that you really regret the incedence will go a long way to redress the situation. I end this complain and wish you all a good day Kiran Mody R K Patel & Co Mwanza 0784640033 0282540761

From: David Re <daviddavidre@gmail.com> To: <complaints@jetlink.co.ke>

Subject: Service? What service? Date: Sun, 9 Jan 2011 18:16:58 +0300

Dear Jetlnk complaints I'm very disappointed by the level of "service" shown when I tried to rebook a flight. On 22 December 2010 I thought I had booked flight at 16.30 Juba-Nairobi on 24 December. The confirmation however said it was the 10 am flight. I immediately emailed Jetlink asking to change it. I sent the email within four minutes of receiving the information. I received no response. None. I wrote again on 23 December asking whether I was to get a response. Well, this time I did, but on 24 December at 8.40 am when I was already at the airport trying to check in you emailed me saying that you had changed the flight to the afternoon one. The response was from Ms Noreen Sagina. By email! No text message. No telephone call, but an email! When I was already at the airport. And did she think to inform the check-in staff to tell me the good news! Of course not. My email to her of 24 December asking for the name of the correct person to whom I should complain has gone unanswered. Sixteen days later I await a response. I missed a day of work (at a personal cost) because of this. Why should I fly Jetlink again if this the way you treat customers? Yours in extreme disappointment. I would be extremely grateful if you could treat this seriously rather than ignoring it. David Re

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18th January 2011

Captain Elly Aluvale,

Managing Director and Chief Executive Officer

JetLink Express Limited

International House, Ground Floor, Mama Ngina Street

Nairobi

Dear Captain Aluvale,

Subject: CONCERN OVER INCIDENT AT JUBA AIRPORT : JO 839 Juba - Nairobi

Please accept my best compliments for the New Year 2011.

As a long time customer of Jetlink Express, I am writing to express my disappointment at an incident that happened on 18th January 2011 at Juba Airport. I bought a ticket on 17th of January 2011 for travel the following day and was advised to check in on 18th January 2011 at 1430hrs, which I did, and on time. As is usual, I presented my travel documents for check-in and in what I thought was an act of good faith, indicated to the Jetlink representatives that I was travelling for further medical check up in Nairobi Hospital, where I was referred from the Bangladeshi Battalion Level II Hospital in Juba. I also presented the doctor’s letter of release, upon which I given a boarding pass. It was also indicated to me that the Captain would need to approve my travel.

I fully understand, respect and even fully support the need for the airline to take all precautionary measures to ensure the safety and well being of its clientele. However, I strongly feel that having for waited for two hours, the least the captain of the said flight would have done was to give me audience, and indicate what exactly was required from me to ‘allow’ me into the flight. This he repeatedly failed to do until the very last minute, after all the other passengers had boarded and the plane had been locked. For the two hours I waited, I would have obtained whatever additional documentation he needed to confirm my travel without the embarrassment that I suffered. If the pilot was not available during this period, surely other staff should have been able to assess and advise me accordingly?

When he finally accepted to speak to me, he did not even have the courtesy to respond to me, and only demanded, addressing what I assumed were Jetlink ground staff, that I be ‘disembarked’, without addressing me, or giving me an explanation of any sort. Luckily, just before the plane took off, my doctors managed to deliver a note that was apparently satisfactory to the pilot.

While I believe that this is an isolated incident, I am concerned that this kind of disregard for passengers damages the reputation of your otherwise very efficient and customer friendly service. I hope this will be corrected to ensure that the regard in which we hold your airline remains.

Yours faithfully

Wanjiru Mungai

Customer, Jetlink Express

From: Chris Viklund <chris.viklund@ianallan.co.uk>

To: <complaints@jetlink.co.ke>

Subject: RE: flights cancelled

Date: Fri, 11 Feb 2011 11:24:27 -0000

To whomever it concerns: We have an complaint from one of our passengers. We had booked his flight J0512 from Hargeisa to Nairobi on the 10th in our booking system (AMADEUS). When he arrived he was told that there wasn't any flight going out on the 10th. Is this information correct? We can refund this ticket so that's fine but we just need to know if we can trust the booking system for your flights. Could you please investigate this query? See below our e-ticket and booking we had for the Jetlink Express flight on the 10th. DATE 11FEBRUARY11 MENDEL/TOBY DANIEL MR SERVICE FROM TO DEPART ARRIVE -------------- ------------------- --------------------- -------- ------- JETLINK EXPRESS - J0 512 THU 10FEB HARGEISA SO NAIROBI KE 1045 1400 JOMO KENYATTA NON STOP DURATION 3:15 RESERVATION CONFIRMED- Y ECONOMY EQUIPMENT:FOKKER F28FELLOWSHIP ALL SERIE TKT-1691745727121 RCI- 1A LOC-4DLB7W OD-NBONBO SI- FCMI-0 POI-LON DOI-31JAN11 IOI-91276135 1.MENDEL/TOBY DANIEL MR ADT ST 1 ONBO J0 0511 Y 07FEB 0800 OK Y A 20K 2 OHGA J0 0512 Y 10FEB 1045 OK Y A 20K NBO FARE F USD 837.00 EQUIV GBP 523.00 BSR 0.625352 TOTALTAX GBP 150.10

TOTAL GBP 673.10 /FC NBO J0 HGA418.50J0 NBO418.50NUC837.00END ROE1.000000 NON-ENDORSABLE FOR TAX DETAILS USE TWD/TAX Best regards Chris -----Original Message----- From: toby@law-democracy.org [mailto:toby@law-democracy.org] Sent: 11 February 2011 08:23 To: Charities Travel Desk Subject: flights Hi there, I had a problem with my flight out of Hargeisa. Basically, Jetlink does not fly on Thursday (10 Feb.) but on Friday (11 Feb.) As a result, I needed to buy a ticket on another flight (East Africa Safari) for $300 (or risk losing my onward connecting fights to Halifax). I don't know what happened, but I hope you can sort it out (at least get reimbursement from Jetlink, for example). The details are attached. Best, Toby ___________________________________ Toby Mendel Centre for Law and Democracy toby@law-democracy.org Tel: +1 902 431-3688 Fax: +1 902 431-3689 www.law-democracy.org