9 Motivational Quotes from Retailers That Will Inspire You to Run Your Stores Better
Transcript of 9 Motivational Quotes from Retailers That Will Inspire You to Run Your Stores Better
9 Quotes from Successful Retailers That Will Inspire You
to Run Your Store Better
The best in the industry offer their hard-won wisdom to you,
free of charge.
9 Quotes from Successful Retailers 2
Save the quotes that speak to you. Stick them somewhere you’ll see them every day.
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“Retail is a customer business.
You’re trying to take care
of the customer – solve
something for the customer.
And there’s no way to learn
that in the classroom
or in the corner office…”
– Erik Nordstrom, President, Nordstrom Direct
“My company is an extension
of me, so when I designed my
stores I wanted people to feel
that they were in my home.”
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– Tory Burch, Founder & Creative Director, Tory Burch
“I was reading all these reports that were down
on retail brick and mortar, saying it’s all about
online… I think brick and mortar
is an amazing opportunity to use
our stores and our store staff
as a vehicle to truly engage
with the community in a way
no other retailers are doing.”
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– Jim Brett, President, West Elm
“Businesses often forget about
the culture, and ultimately, they
suffer for it because you can’t
deliver good service from
unhappy employees.”
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1. Authenticity
2. Positive
3. Ethical
4. Natural
– Tony Hsieh, CEO, Zappos
“[The Apple Store Staff’s] job is to figure out what you
need and help you get it, even if it’s a product Apple
doesn’t carry. Compare that with other retailers where
the emphasis is on cross-selling and upselling
and, basically, encouraging customers to buy more,
even if they don’t want or need it.”
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– Ron Johnson, Former Senior VP of Retail at Apple
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– Joe Coulombe, Founder, Trader Joe’s
“This was one of my most
important principles: Never have
a mandatory sell. This rule gets
violated all the time; it just drives
me nuts: ‘Buy Now!’ You never
give an order to a customer.”
“We know who our customer is
and we’re a company standing
firm with our point of view.”
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– Ralph Lauren, CEO, Ralph Lauren
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“Too many businesses today are
based on driving prices lower
by screwing over somebody: Pounding
suppliers or squeezing employees.
We’re the opposite. We put employees
first, radically… If you take care of
them, they will take care of your
customer better than anybody else.”
– Kip Tindell, CEO, Container Store
“Why are you doing this?
How are you making a difference?
What is your reason for being,
besides making money? There
is no engine or vehicle like
business to make a difference.”
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– Walter Robb, CO-CEO, Whole Foods
9 Quotes from Successful Retailers That Will Inspire You
to Run Your Store Better
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