7 methods of delivering omni channel customer service
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Transcript of 7 methods of delivering omni channel customer service
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Omni-channel customer services provided
by businesses have raised customer
expectations manifold.
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Customers need real-time
assistance and interaction.
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Customers will settle
for nothing less than
par-excellence
customer service.
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Businesses have to follow some
pointers in order to offer a good quality
Omni-channel customer service.
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7 Essential Methods of Delivering Omni-
Channel Customer Service are…
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Empower the Customer 1.
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It is a good idea to provide
customers with an option to help
themselves.
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Customers should be navigated towards
self-service channels such as FAQs.
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This also reduces the number
of customers waiting in
queue and saves their time as
they are able to resolve
issues on their own.
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Respect the Choice of Option 2.
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Customers must be given the
choice to select the channel of
communication with the
business.
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Offer Feasible Options 3.
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Businesses provide multiple channels
for customers to contact them with but
rarely check the feasibility of such
mediums.
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This creates a lot of
confusion and gives the
already disappointed
customers more reason
to be angry with the
business establishment.
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Provide Seamless
Experience 4.
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Customer’s expectations must
not be lowered irrespective of
starting his or her journey on live
chat and ending it over emails.
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Leverage Customer History 5.
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Customer service division should
make full use of analytics and
gain insights about customer
profile and past behavior.
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Integrate all Channels 6.
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All the customer service channels
must be perfectly synchronized to
propagate a common culture of
customer-centricity across the
organization.
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Build Trust with Customers 7.
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By enhancing customer
experience, businesses should
build positive relationship with
customers so that they approach
the brand via multiple channels.
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Organizations have to be more
adaptive to the changing business
dynamics in order to deliver high
quality omni-channel customer
experience.
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Invensis provides a wide range of call
center services which helps streamline
Customer Relationship Management
(CRM) processes to achieve a high rate
of business growth and profitability.
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Call Center Services from Invensis include:
Sales and Customer Acquisition
Debt Collection
Call Center Support Services
Call Center Technology
Customer Care
Technical Support/Helpdesk Services
Multi-Channel Support
Call Center by Industry
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Invensis is an ISO 9001 and 27001
certified company and has served
200+ clients around the world.
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To find out more about the services offered
and benefits of partnering with Invensis,
please contact us at [email protected]