USP LOFT - Omni Channel
11
THE OMNI CHANNEL 3D CUSTOMER EXPERIENCE
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Transcript of USP LOFT - Omni Channel
OMNI CHANNEL CUSTOMER EXPERIENCE
AN INTEGRATED SET OF CHANNELS TO WOW THE CUSTOMER IN ALL ASPECTS OF A NON-LINEAR CUSTOMER JOURNEY
THE EXPERIENCE ECONOMY
“WE’VE GONE FROM PROVIDING COMMODITIES, TO PRODUCTS, TO SERVICES TO EXPERIENCES” – Joseph B. Pine
EMPOWER YOUR SALES ASSOCIATES
REDECORATE THE ACTUAL ROOM OF THE CUSTOMER WITH YOUR FURNITURE FOR CROSS- AND UPSELLING. RECONNECT TO A CUSTOMER IN THE MOST RELEANT WAY
3D EXPERIENCES FOR YOUR CUSTOMER
PROVIDE YOUR CUSTOMER WITH AN 3D WOW-EXPERIENCE BEFORE, DURING AND AFTER VISITING A BRICK&MORTAR STORE
FACILITATE NON-LINEAR CUSTOMER JOURNEY
CUSTOMERS ‘TOUCH’ UPON YOUR BRAND ON MULTIPLE DEVICES, CHANNELS AND DURING DIFFERENT TIMES.