6 lessons in finding pain points - watch the webinar
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6 Lessons in finding pain points from award - winning CX projects
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Transcript of 6 lessons in finding pain points - watch the webinar
![Page 1: 6 lessons in finding pain points - watch the webinar](https://reader031.fdocuments.us/reader031/viewer/2022022205/58cea9ed1a28abb26e8b6c8d/html5/thumbnails/1.jpg)
6 Lessons in finding pain points
from award-winning CX projects
![Page 2: 6 lessons in finding pain points - watch the webinar](https://reader031.fdocuments.us/reader031/viewer/2022022205/58cea9ed1a28abb26e8b6c8d/html5/thumbnails/2.jpg)
Why do you need to act?
What is broken or has changed?
![Page 3: 6 lessons in finding pain points - watch the webinar](https://reader031.fdocuments.us/reader031/viewer/2022022205/58cea9ed1a28abb26e8b6c8d/html5/thumbnails/3.jpg)
What barriers do you face?
![Page 4: 6 lessons in finding pain points - watch the webinar](https://reader031.fdocuments.us/reader031/viewer/2022022205/58cea9ed1a28abb26e8b6c8d/html5/thumbnails/4.jpg)
Clearly identify the issues
Have you analysed the root cause? Are you able
to quantify what your end goal will deliver?
![Page 5: 6 lessons in finding pain points - watch the webinar](https://reader031.fdocuments.us/reader031/viewer/2022022205/58cea9ed1a28abb26e8b6c8d/html5/thumbnails/5.jpg)
Do your project aims match with
business priorities?What aligns your project with the top 3 business goals?
![Page 6: 6 lessons in finding pain points - watch the webinar](https://reader031.fdocuments.us/reader031/viewer/2022022205/58cea9ed1a28abb26e8b6c8d/html5/thumbnails/6.jpg)
Do you have stakeholder buy-in?
![Page 7: 6 lessons in finding pain points - watch the webinar](https://reader031.fdocuments.us/reader031/viewer/2022022205/58cea9ed1a28abb26e8b6c8d/html5/thumbnails/7.jpg)
Do you know what success
looks like?