4149812Vb IJ40 50 UK Neopost non OLS GU/media/kb_neopost_com/products/... · 2016-11-02 ·...

USER'S GUIDEFRANKING MACHINE

IJ-40/50

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1

WARNING!

Do not under any circumstances attempt to remove the machinecovers or attempt to repair the IJ-40/50. There are no operatorserviceable parts thereunder.The IJ-40/50 product is licensed for use under the conditions of theRoyal Mail. This license is issued subject to the product beingsecure at all times. Any removal of covers or dis-assembly of theproduct will result in the license being revoked and may result in theRoyal Mail requesting Neopost to remove the product from use.The ink cartridge system used within the IJ-40/50 contains RoyalMail approved ink. This cartridge should not be tampered with inany way or the use of non approved inks be undertaken. This willbreach any Royal Mail licence agreement on the product and mayresult in the Royal Mail requesting Neopost to remove the productfrom use.

EC DIRECTIVE 1999/5/EC

Neopost declares that this Franking Machine is in compliance withthe Essential Requirements and other provisions of Directive1999/5/EC. A full copy of this Declaration may be found atwww.neopost.co.uk/docs/IJ35Compliance.htm

MODEM APPROVAL REQUIREMENTS

This equipment contains a modem which has been approvedin accordance with Council Decision 98/482/WC-CTR21 forpan-European single terminal connection to the Public SwitchedTelephone Network (PSTN). However, due to differences betweenindividual PSTNs provided in different countries, the approvaldoes not, of itself, give an unconditional assurance of successfuloperation on every PSTN network termination point.The modem is designed to work on analogue telephone lines only.In the event of problems, you should contact your equipmentsupplier in the first instance.

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INSTALLATION

The mains plug on this equipment is intended to serve as the devicefor isolation of the mains supply. The equipment should be installedin close proximity to easily accessible power supply and telephonesockets. In the UK this plug is fitted with a 5A fuse, only replace witha fuse of the same rating.

WARNING: FOR SAFETY THIS EQUIPMENT MUST BEEARTHED

The IJ-40/50 Franking Machines have been designed to meetthe safety requirements of IEC EN60950. The peripheral inter-faces meet the SELV requirements of that standard, therefore inorder to maintain the level of safety provided by the IJ-40/50, theinterface of any equipment connected to the IJ-40/50 interfacesmust also meet the SELV requirements of IEC EN 60950.

No part of this document may be reproduced or transmitted in anyform or by means, electronic or mechanical, for any purpose withoutthe express written permission of Neopost Limited.

Copyright© Neopost 2004

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Copyright © Neopost 2010

INTRODUCTION

Congratulations on choosing the Neopost IJ-40/50 franking system.The IJ-40/50 is the result of the expertise and innovative capabilitiesof the worldwide Neopost group and, using ink jet technology, it willintegrate into your working environment to enhance your mailprocessing operation.

The IJ-40/50 has many capabilities that will be important to yourbusiness:As well as being productive (up to 5700 items per hour), the IJ-40/50is designed to be a user friendly machine that can fit into anyworking environment with its innovative and attractive design,simple user settings and very low noise level. The high volumecapacity and sealed inker makes it easy and safe to handle, andthe user interface is particularly clear with a graphic interface and5 memories to store favourite jobs.

The IJ-40/50 is adaptable and as such can handle many differenttypes of mail up to 10mm thick. The optional feeder can be usedto process, in a continuous cycle, items of sizes ranging from DLto C5 size and up to 10 mm thickness. For thicker mail items orpackages, adhesive labels can be automatically dispensed.

The IJ-40/50 is connectable. It can exchange data with Neopostscales and RS232 serial printers in order to provide optimal mailprocessing and reporting.

Finally, the IJ-40/50 is a unique communication tool for yourcompany. Its high quality printing combined with its integratedlibrary of message/slogans, mini dies and free format text willafford you extra tools to enhance your company’s image and theimpact of your mail.

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CONTENTS1. FRANKING FACTS................................................................. 9

2. GENERAL SPECIFICATIONS ............................................. 12

3. INSTALLATION..................................................................... 133.1 Introduction ............................................................. 133.2 Franking machine ................................................... 13

3.2.1 Attach the Platform Infill to the Hand Feed Platform . 133.2.2 Attach the Platform Infill to the Autofeed (Option) 143.2.3 Attach the IJ-40/50 to the Hand Feed Platform or

Autofeed ........................................................ 143.2.4 Weigh Platform .............................................. 153.2.5 Machine Connections .................................... 173.2.6 Position Receiving Tray.................................. 193.2.7 Fill the Label Hopper ...................................... 19

3.3 Entering activation codes ....................................... 20

4. CONTROLS AND FEATURES ............................................. 264.1 Introduction ............................................................. 264.2 Machine ................................................................. 27

4.2.1 Display Panel ................................................. 292.2.2 Function Keys ................................................ 30

5. FRANKING YOUR MAIL ...................................................... 315.1 Introduction ............................................................. 315.2 Getting started ........................................................ 32

5.2.1 Log On (Entering User Mode) ........................ 325.2.2 Departmental Operation ................................. 335.2.3 How To Select a Postage Value ..................... 345.2.4 Low Credit ..................................................... 355.2.5 Insufficient Credit ........................................... 355.2.6 High Value Selection ...................................... 365.2.7 Franking an Envelope .................................... 375.2.8 To Change a Department ............................... 375.2.9 To Log Off ...................................................... 38

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6. FRANKING WITH AUTOFEED ............................................ 39

7. FRANKING LABELS ............................................................ 417.1 Filling the Label Dispenser ..................................... 417.2 Printing a Label ...................................................... 42

8. FRANKING WITH WEIGH PLATFORM ............................... 448.1 Weigh Platform Preparation ................................... 448.2 How do I calculate the correct postage and rate? .... 458.3 Using differential weighing (optional) ...................... 48

9. PRINTING OPTIONS ...........................................................509.1 What can I print? ..................................................... 509.2 Print mode selection ............................................... 519.3 Modifying the imprint .............................................. 52

9.3.1 Choosing a Slogan, Mini Die or Text............... 529.3.2 Date Advance (for Pre Dated Mail) ................. 53

10. MAINTAINING PRINT QUALITY.......................................... 5510.1 Cleaning the Ink Cartridge ...................................... 5510.2 Making a Test Print ................................................. 5610.3 Low Ink ................................................................... 5710.4 No Ink ..................................................................... 5710.5 Replacing an Ink Cartridge ..................................... 58

11. METER REGISTERS ...........................................................6111.1 Selection ................................................................ 6111.2 Printing a Register .................................................. 6211.3 Printing with External Printer ................................... 63

12. CLEARING MAIL PATH ........................................................ 64

13. CREDIFON RECREDITING ................................................ 6513.1 Remote credit setting ............................................. 6513.2 ‘INSPECTION DUE - RECREDIT’ Call Credifon

Procedure .............................................................. 6713.3 Unused or Spoilt Impressions ................................. 68

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14. MEMORY FUNCTIONS ....................................................... 6914.1 Saving a Memory Function ..................................... 6914.2 Recalling a Memory Function .................................. 70

15. SUPERVISOR SETTINGS................................................... 7115.1 Introduction ............................................................. 7115.2 Entry to supervisor mode ........................................ 7215.3 Security & Dept ...................................................... 73

15.3.1 Changing the User PIN ............................. 7515.3.2 Setting the User Status ................................... 7515.3.3 To Assign a Department ................................. 76

15.4 IJ-40/50 machine setup menu ................................. 8015.5 Texts ....................................................................... 8715.6 Memory Cards ....................................................... 89

15.6.1 How To Load Data Using a Memory Card ...... 8915.6.2 How To Replace Data Using a Memory Card . 90

15.7 Reports .................................................................. 9115.7.1 Typical Reports .............................................. 9115.7.2 Printing a Report ............................................ 9115.7.3 Setting the Report Destination ....................... 9315.7.4 Printing with External Printer ........................... 93

16. TROUBLE SHOOTING ....................................................... 9516.1 Clearing a mail jam from the autofeeder ................. 9716.2 Clearing error messages ........................................ 97

17. QUICK REFERENCE GUIDE .............................................. 98

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9Franking facts

1. FRANKING FACTS

QUESTIONS AND ANSWERS

How does franking differ from stamps?Your IJ-40/50 franking machine contains a meter, which is a securestore of postage credit and retains a record of the postage you use,and a printing mechanism. The mark printed on the envelope orlabel represents the amount of postage required for the item, thedate and town of posting. It makes your mail look professional, andcan include an effective advert or other printed information.Your franked mail should be banded according to service ifnecessary and usually enclosed in a colour-coded mail pouchobtainable free, from the Royal Mail Sales Centre on 08457950950. Mail must be posted on the date shown on the envelopeor label.

Where can I post franked mail?You have several choices of places to post your mail.1. In any business post box. There are about 1000 located all overthe UK, for the location of your nearest box call the Royal Mail SalesCentre on 08457 950950.

2. In a normal posting box you have nominated to your localcollecting office.You must enclose your mail in a late-posting envelope; these canbe ordered from Neopost Direct supplies;

3. At your local Post Office Counter; or

4. At some local sorting offices;

5. By Royal Mail collection - there may be a charge for this, contactthe Royal Mail Sales Centre on 08457 950950.

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Franking facts

What mail classes can be franked?You can use your franking machine to send out every type of inlandand international mail including add-on services and guaranteedservices (some guaranteed services will require an extra sticker onthe envelope, for example Recorded Delivery).

I have franked my mail with the wrong date, what can Ido?

Your IJ-40/50 automatically changes the date each day, so thedanger of franking with the wrong date should be minimised. If,however, you have the wrong date on your mail, simply set thefranking machine to zero value and re-frank your mail on the reverseof the envelope with the correct date.

I have franked my mail with the wrong value, what can Ido?

1. If you have put too little value on the envelope, set your frankingmachine to a value representing the difference between your frankand the correct postage value. Frank this value on a label and affixadjacent to the original franked value.

2. If you have franked your envelope with too much postage, don’tworry. Start again with a new envelope, but retain the old envelopewith the franked impression clearly visible. Contact the Royal MailSales Centre on 08457 950950 to arrange a refund. Provided thatthe franking is legible, the face value (less 5%) will be refunded.

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11Franking facts

Don’t I need a licence from the Royal Mail now I have afranking machine?

Neopost have applied for this licence on your behalf and you mayonly use the franking machine at the address shown on the licence.Royal Mail are authorised to carry out on-site inspections of yourfranking machine, and to minimise inconvenience Neopost havearranged to have this done automatically when you recredit themachine via its internal modem.

Why do I have to connect to Credifon every 90 days?This allows the Royal Mail to inspect your meter and help preventpossible fraud.

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General specifications

IJ-40 IJ-50

Speed (Items/hr) 3,900 5,700Thickness (mm) - Automatic 6 6

- Manual 10 10Printer Type Ink Jet Ink JetAutomatic Label Dispenser Yes YesAutomatic Feeder Optional OptionalWeigh Platform 2 kg Optional OptionalEasyweigh Optional OptionalScale Interface Optional OptionalCost Centre Accounting 35 45 or 100 (optional)Job Memories 5 5Preloaded Mini-dies 8 8Slogans 10 10Texts 5 5Information Printout Yes Yes

(on labels or RS232 Serial Printers)Recrediting Method Credifon only Credifon onlyDimensions - Franking Machine 265 x 360 x250mm

(w x d x h)- Autofeed 325 x 240 x 250mm- Feed - platform 120 x 240 x 160mm

Envelope Size DL to C5 DL to C5

2. GENERAL SPECIFICATIONS

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13Installation

3. INSTALLATION

3.1 IntroductionYour IJ-40/50 should be installed on a flat horizontal surfaceadjacent to easily accessible power and telephone line outlets.

Allow sufficient free space as follows:- above the machine to enable opening of the covers.- at the rear of the machine for cooling.

The power plug on this equipment is intended to serve as thedevice for isolation of the mains supply, where possible it isadvisable to connect to a switched power outlet.

Please do not connect your IJ-40/50 Franking Machine to thepower outlet until you have attached the accessories.

3.2 Franking machine

3.2.1 Attach the Platform Infill to the Hand FeedPlatform

When attaching the Platform Infill to the Hand Feed Platform,ensure that the Tabs and Slots interlock as illustrated.

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Installation

3.2.2 Attach the Platform Infill to the Autofeed (Option)If an Autofeed is to be fitted, first attach the Platform Infill to theAutofeed ensuring that the slots on the Autofeed fit tightly over thetabs on the Infill Platform as illustrated.

3.2.3 Attach the IJ-40/50 to the Hand Feed Platform orAutofeed

Lower the IJ-40/50 into position so that the slots fit over the tabs asillustrated.

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15Installation

3.2.4 Weigh Platform

Three weigh platform ranges may be connected to the frankingmachine. The back model number allows to distinguish them.

WP5/10(optional support)

WP2

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Installation

Attach the WP2 and WP5/10 Weigh Platform & Support(Option)

Sufficient cable has been provided with your weigh platform toenable the unit to be placed on the desk adjacent to the frankingmachine if this is preferred.

For machine mounting, position the weigh platform on its support.Excess cable can be loosely coiled under the support.

Position the Support Platform so that the pins on the undersidemate with the locating points on the rear casing of the IJ-40/50.

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17Installation

3.2.5 Machine Connections

Autofeed Connection (Option)

Weigh Platform/Scale Connection (Option)

Unplug the power lead from the base for the followingoperations.

Connect the weigh platform tothe connector marked "COM 2"at the back of the franking ma-chine.

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Installation

Telephone Connection

Power Cord Connection

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19Installation

3.2.6 Position Receiving Tray

3.2.7 Fill the Label Hopper

Tab PrintingSurface

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Installation

3.3 Entering activation codesA licence like the one below is in the packaging:

It contains the activation codes necessary for the following steps.

Stick the label with the "AN1" (and "AN2" code if applica-ble) activation codes at the back of the WP model andbelow. Keep your codes in an easy to access document.They will be useful in case of further upgrade of yoursystem. The self-adhesive label is at the bottom of thedocument which is delivered with the WP (inserted in thepouch outside of the box).

Stick the label here

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21Installation

Process:- Remove any items on the WP, then reconnect the power lead at

the back of the franking machine.- From the Neopost USER/SUPERVISOR screen, go to the User

mode as shown in the following screen:

75.55USER

15/01/2002

IMPRINTMODE

0.00

- Then press on . Check that the number displayed matcheswith the "WP serial number" which is printed on the label:

OK

NO ACTIVATION CODE FOR410411001211

!

- Then press OK to escape.

- Press then select the SUPERVISOR mode by selectingSUPERVIS (left side on the display).

The message ENTER SUPERVISOR PIN will appear:

ESC

ENTER SUPERVISOR PIN- - - -

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Installation

- Enter the supervisor PIN code but

DO NOT validate the code with OK

- With the key , select the line "SETUP" and confirmusing OK:

SUPERVISOR

1 SECURITY & DEPT2 REGISTERS3 TEXT4 LOAD FROM MEMORY CARD5 SETUP

OKESC

- With the key , select the line "WP FEATURE" andconfirm using OK:

SETUP

6 CREDIFON7 LANGUAGE English8 REPORT ON LABEL9 PC CONNECTION

WP FEATURE10OKESC

- Select the line "ACTIVATION CODE" and confirm using OK:

WP FEATURE

1 ACTIVATION CODE2 GEODESIC CODE 00345

OKESC

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23Installation

- Enter the 1st activation code "AN1" (10 digits) which is on thedocument delivered with the WP (inserted in the pouch outsideof the box), then confirm using OK :

ESC OK

ACTIVATION CODE1234567890

- Validate the message “ACTIVATION SUCCESS FOR1234567890" by pressing the key OK.

- If the machine is capable of Differential Weighing (DW), repeatthe previous operation in order to enter the 2nd activation code"AN2" (10 digits) which is on the same document as the "AN1"code.

The screens for entering the AN2 code are the same as theAN1 code.

- Select now the choice GEODESIC CODE and validate by OK ;- Locate your town on a map, read the latitude and the altitude, and

find the geodesic code in the table two pages farther.

London's latitude is between 51° and the 52°, and thealtitude is under 200m, so the code is 10344.

- Press , remove any item that might be on the WP then unplugand re-plug the power lead to the base in order to initialise thesystem. Refer to the IJ-40/50 User guide for more details on WPuse.

The WP is now ready for use.

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Installation

60 °

58 °

56 °

54 °

52 °

58 °

56 °

54 °

52 °

50 °

Geodesic Map for UK

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25Installation

10238 10245 10252 10269 10276 10283 1029010245 10252 10269 10276 10283 10290 1030610252 10269 10276 10283 10290 10306 1031310276 10283 10290 10306 10313 10320 1033710283 10290 10306 10313 10320 10337 1034410306 10313 10320 10337 10344 10344 1035110313 10320 10337 10344 10351 10368 1037510337 10344 10344 10351 10368 10375 1038210344 10351 10368 10375 10382 10399 1040510368 10368 10375 10382 10399 10405 10412

Altitude

Latit

ude

57 °58 °59 °60 °

53 °54 °55 °56 °

50 °51 °52 °

0 m

/ 0

ft

200

m /

650

ft

400

m /

1300

ft

600

m /

1950

ft

800

m /

2600

ft

1000

m /

3300

ft

1200

m /

3950

ft

1400

m /

4600

ft

Geodesic Codes for UK

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Controls and features

4. CONTROLS AND FEATURES

4.1 IntroductionThe following pages detail the Controls and Features associatedwith your IJ-40/50 Franking Machine, please take the time to readthem carefully.

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27Controls and features

4.2 Machine

1. Display presents a visual indication ofthe machine set up andstatus.

2. Soft Keys keys with functions as depictedon the display.

3. NumericalKeypad & enables the operator to accessFunction Keys user functions.

4. Start/Stop Button used to Start/Stop the Machine.5. Envelope Guide adjustable envelope guide.6. Side Guide adjustable envelope guide.7. Receiving Tray collects franked mail.8. Precut Label Dispenser holds up to 50 labels.9. Label Release Lever release to fill the Precut Label

Dispenser.10. Blanking Unit platform infill.11. Memory Card Reader used to load new postage rate and

customer data.12. Ink Cartridge Ink Cartridge/Printing Head.13. Power Input 220 - 240V AC 50Hz input.14. Accessory Port connection for printer15. Weigh Platform connection for weigh platform or

Connection external scale.16. Autofeed Connector connection for Autofeed Unit.17. Telephone Socket enables connection to Credifon

Recrediting Centre.18. Meter Cover may be removed to allow access

to meter.

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Franking Machine

Weigh Platform and Support (optional)

Automatic Feeder(Optional)

8

321

FeedPlatform

10

18

4

11

12

125 6

9

1716151413

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29Controls and features

4.2.1 Display Panel

Text Message Slogan Message Mini Die Date Postage ValueLow Credit Ink Level Total CreditIndicator Indicator

DepartmentIn Use

Soft Keys

Function Keys Numerical Keypad

Clear Key Confirmation Key

Envelope/Label FeedStart/Stop Button

7 8 94 5 6

1 2 3

0C OK

M MENU

STARTSTOP

LOW CREDITLOW INK50.00MARKETING

DEPT IMPRINT

15/01/2002

MODE

0.00ACB

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2.2.2 Function Keys

Job Memory Key : Storing and recalling memorised jobs.(please refer to Memory functions)

Label Key : Label mode selection.(please refer to Printing labels)

Menu Key : Access to Function Menu.

Lock : Return to Standby/Locking.

Funds Key : Access to Recredit.(please refer to Adding postage)

Weigh Platform Key : Weigh Platform Mode Selection(please refer to Printing with weighplatform)

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31Franking your mail

5. FRANKING YOUR MAIL

5.1 IntroductionIn the event that a satisfactory print cannot be achieved due to bulkycontents (Max.10mm) the envelope should be treated as a packetand a label used.

It is recommended that the IJ-40/50 is left powered on at alltimes. This will assist in maintaining print quality. In the eventthat you have to power the machine down, first press to allowthe machine to return to standby mode, then WAIT forapproximately ONE MINUTE to allow the ink cartridge to return tothe park position before removing the power.

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Franking your mail

5.2 Getting started

5.2.1 Log On (Entering User Mode)To enter USER mode from the Standby screen:

Press the key.If the machine is protected by a USER PIN, the following screenwill be observed:

Using the numerical key pad enter the USER PIN.The Default User PIN is factory set to 1 2 3 4.

This number may be changed or removed by thesupervisor, please refer to "Supervisor Settings".

If the correct PIN is entered the Ready Mode screen will beobserved.

If an incorrect PIN is entered the machine will continue to promptfor USER PIN entry.

SUPERVIS USER

75.55USER

15/01/2002

IMPRINTMODE

0.00

ESCAPE

ENTER USER PIN- - - -

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If an incorrect PIN is entered for eight or more attempts, the meterwill be locked and prompt to call the supervisor (please refer to"Supervisor Settings", and follow the instructions to reactivate theuser PIN again).The Default Stamp Value is factory set to £0.00, to change thisvalue, please refer to "IJ-40/50 Machine Setup Menu".

The machine is supplied with all departments set to OFF.In order to activate the departments, please refer toSupervisor Settings.

5.2.2 Departmental OperationYou will need to set up your machine for departmental operation(please refer to "Supervisor Settings"), once this has been done,the following screens will be observed:

e.g.

Using the and keys, or an appropriate number key,select your department from the list and press to confirm.

Alternatively if “DEPARTMENT SELECTION” by “ACCOUNTNUMBER” is set up, the following screen will be observed:

Enter the account number of the department you wish to selectusing the numerical keypad, and press to confirm, (to changedepartment selection method please refer to "Supervisor Settings").

DEPARTMENTS

1 MARKETING2 ACCOUNTS3 SALES45

ESC OK

LISTESC OK

SELECT ACCOUNT_

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Franking your mail

If your department is protected, you will be prompted to enter yourDepartment PIN:

Enter the PIN using the numerical keypad. If the PIN is correct theDepartment will show in user screen:

If not you will be prompted to try again. (The Department PIN is notthe same as the User PIN. The Department PIN may be changedor removed by the supervisor, please refer to "SupervisorSettings").

If your department is not protected, the Department Ready screenwill be observed.

5.2.3 How To Select a Postage ValueUsing the numerical keypad, enter the required postage, (e.g. 35pence) the value display will flash:

ESC

ENTER DEPARTMENT PIN- - - -

75.55MARKETING

IMPRINTDEPT

15/01/2002

MODE

0.00

75.55MARKETING

15/01/2002

OKESC

0.35

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If an incorrect value is entered, press and enter the correctvalue.To confirm the value, press , the following display will now beobserved.

The icon will only be present if the machine is set fordepartmental operation.

5.2.4 Low CreditWhen machine credit falls below or equal to the low credit level, theLOW CREDIT indicator will be observed:

It is now time to add more credit, please refer to "CredifonRecrediting".To change the low credit level, please refer to "IJ-40/50 MachineSetup Menu".

5.2.5 Insufficient CreditWhen the value selected exceeds the available credit, franking willbe disabled and the INSUFFICIENT CREDIT screen will beobserved:

To ADD CREDIT, please refer to "Credifon Recrediting".

75.55MARKETING

15/01/2002

MODE IMPRINTDEPT

0.35

LOW CREDIT

49.00MARKETING

MODE

15/01/2002

DEPT IMPRINT

0.35

MODE IMPRINT

0.35I N S U F F I C I E N T C R E D I T

0.26

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Franking your mail

5.2.6 High Value SelectionIf a value greater than or equal to the High Value setting isselected, the machine will not print unless the high value setting isconfirmed.The default High Value Threshold is set at £1.00 (To change theHigh Value setting, please refer to "IJ-40/50 Machine SetupMenu").

Printing a high value

From Ready Mode, set the required postage value (e.g. £1.75)and press to confirm.The High Value warning screen will now be observed:

Printing is disabled.Press to return to Ready Mode screen with the High Valueconfirmed.If you wish to reject the High Value selection, enter the correctvalue and press to confirm.If you are franking more than one item at a high value, always checkthat the value is correct for all items being processed.

YOU ARE NOW READY TO PROCESS YOUR MAIL

DEPT MODE IMPRINT OK

1.75HIGH VALUE - ARE YOU SURE ?

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5.2.7 Franking an EnvelopeInsert the envelope with the side to be printed facing upwards asillustrated.

Press the button, after a short

pause the motor will start.Franked envelopes will subsequentlybe deposited into the receiving tray.

For an envelope exceeding10mm thick, a label must beused, refer to "Franking Labels".

5.2.8 To Change a DepartmentFrom Department Ready Mode, press the button to displaythe list of available departments, then using the and keys, or the appropriate number key, select your department fromthe list. Alternatively if selection is by Account number use thenumerical keypad to input the account number of the department.Press to confirm.

If the department is protected, you will be prompted to enter yournew Department PIN.

DEPARTEMENTS

1 MARKETING2 ACCOUNTS3 SALES45

ESC OK

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Franking your mail

If the PIN is correct the new Department will show in the Userscreen:

If the PIN is incorrect the prompt to enter the Department PIN willbe repeated.

5.2.9 To Log Off

From any screen, press the key to go to the Standby screen.

75.55ACCOUNTS

DEPT

15/01/2002

MODE IMPRINT

0.35

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39Franking with autofeed

6. FRANKING WITH AUTOFEEDUsed in conjunction with the IJ-40/50, the Automatic Feeder permitsa large range of envelope sizes and thicknesses to be processed.

Envelope feedingCheck that all envelopes have been sorted into stacks of same sizewith the address facing upwards and the top edge of the envelopesall the same side of the stack.

Fan the envelopes to separate them

Bevel the edge of the stack

Take the stack and place it on the platform, address side upwardswith the top edge against the left-hand side as shown.

Move the rear guide forward until the edge of the envelope alignswith the face of the guide. Move the side guide towards theenvelope leaving sufficient clearance to allow the envelope to movefreely.

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Franking with autofeed

Press the button,

after a short pause the motor will start.Franked envelopes will subsequently be deposited into thereceiving tray.

Envelopes exceeding 6mm in thickness should be handfed, for an envelope exceeding 10mm thick, a label mustbe used, refer to "Franking Labels".

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41Franking labels

7. FRANKING LABELS

7.1 Filling the Label DispenserThe label dispenser is an integral part of the IJ-40/50 FrankingMachine and when filled will hold up to 50 labels.Open the top cover to gain access to the label release lever.Labels are inserted in the dispenser with the tab uppermost and thelabel side to be franked facing the direction of travel.

Hold the label release lever fully to the left to allow the labels toengage with the feed mechanism, then release the lever.DO NOT force too many labels into the Dispenser or push labels inwithout operating the release lever.Close the top cover.

Neopost Approved Labels are supplied in boxes of 1000.

Please refer to "Contacting Neopost" for information on orderingNeopost approved supplies.

Tab

Printing Surface

42

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Franking labels

7.2 Printing a LabelFirst select the postage value required, then the slogan, text andmini die.

To frank a single label press the label key . The following screenwill be observed:

Press .

The printed label will be deposited in the receiving tray and theScreen will return to Ready Mode.

If you do not wish to print a label, press .

If you are required to print more than one label, enter the number oflabels to be processed (1 - 99), using the numerical keypad.

If an incorrect quantity is entered, press and re-enter thecorrect quantity.

When the correct quantity is entered, press the button to

frank labels.

The machine will print automatically the required number of labelsat the displayed value.

PLEASE ENTER NO. OF LABELS1

ESC

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43Franking labels

If during the label printing process the following display is observed:

First replenish the label dispenser as detailed on "FrankingLabels", then press to complete the label printing process.

Take up the franked label, peel off the backing sheet and affix thelabel to the parcel or packet.

The machine will return automatically to the Ready Mode screenwith label selection cancelled.

1

75.55ACCOUNTS

15/01/2002

ESC CONTINUE

0.35

44

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Franking with weigh platform

8. FRANKING WITH WEIGH PLATFORM

BENEFITS OF USING A WEIGH PLATFORM

Used in conjunction with your IJ-40/50, the weigh platform willweigh and calculate the correct rate and value for items up to theweigh platform maximum capacity.Setting of values for printing is automatic.When postal rates change, your machine may be updated byinstalling a Rate Card which can be obtained from Neopost.For information relating to the installation of new postal rates,please refer to "Memory Cards".

8.1 Weigh Platform PreparationEnsure that the weigh platform is plugged in to the correct port atthe back of the machine (please refer to Controls and Features)and that the platform surface is clear of any obstruction.From Ready mode, press .The WEIGH PLATFORM screen will now be observed:

Current RATE setting will be displayed.If NO PLATFORM is displayed instead of the Weight and Pos-tage Rate, check scale connection and start again.

If the weight indicated exceeds 0g press to Zero theweigh platform.

1 RATE Letter 1st class2 SERVICE NONE

5g 0.39MODIFY

WEIGH PLATFORM

ACCEPT

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45Franking with weigh platform

8.2 How do I calculate the correct postage and rate?To change the RATE setting press , the RATE screen will beobserved:

A list of Postage Rates currently available will now be displayed.To return to the previous screen with Rate setting unchanged, press

.

Using the and keys, or the appropriate number key,select required Rate option from list, (e.g. 5 Outside Eur Air SmlPkt) press to confirm.

The following typical screen will now be observed:

1 Letter 1st Class2 Letter 2nd Class3 Letter Overseas4 Eur Air Small Pkt5 Outside Eur Air Sml Pkt

CANCEL

RATES

SELECT

RATES

6 Surface Sml Pkt7 Special Del 2508 Special Del 10009 Special Del 2500

CANCEL SELECT

1 Rate Outside Eur Air Sml Pkt2 Destination Outside Europe Air 13 Service NONE

W EIGH PLATFORM

ACCEPT MODIFY

46

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For some rates you may be prompted to scroll down and makefurther selections for example:

DESTINATION will require in this case a choice between 1Out Europe Air 1, or 2 Out Europe Air 2.

SERVICE will require in this case a choice between 1Reg O’seas 1, 2 Reg O’seas 2 or 3 Airsure.A service can be added to the selected rate bypressing then .

Make your selections and return to the WEIGH PLATFORMscreen by pressing .

Place item to be weighed on the platform, the weight and postagewill be displayed.

To accept the selection and set the value, press .

1 Rate Outside Eur Air Sml Pkt2 Destination Outside Europe Air 13 Service S2

132g 4.64

WEIGH PLATFORM

MODIFYACCEPT

ORIG0450-474149812V/A02/08/2010


If you wish to accept the Postage displayed, press to returnto Ready Mode with the postage value selected.

Alternatively, press to accept the postage value displayed

and frank the postage value on to your envelope or label.

YOU ARE NOW READY TO FRANK YOUR MAILAT THE CORRECT POSTAGE VALUE

If you wish to reject the Postage displayed, press , you will bereturned to the RATE screen where you may revise your settings.To weigh further items repeat the procedure.

TARE FUNCTION

1. Press: .2. Place an empty container on the platform.3. Press: , zero weight will now be displayed.4. Place the filled container on the platform. The weight now

displayed will be that of the contents of the container.5. To return to normal use, clear the scale platform and

press the displayed weight will return to 0g.

TO CALIBRATE OR ZERO THE WEIGH PLATFORM

If the Weigh Platform indicates a weight over 0g when it is clear, itmust be reset to zero by pressing when already in scale mode.

48

ORIG0450-484149812V/A02/08/2010


8.3 Using differential weighing (optional)If differential weighing mode is activated:- In USER MODE, press MENU;

- Select "WEIGHING MODE" by pressing 5 or and, and press OK ; the following screen is

displayed:

W EIGHING MODE

1 Standard2 Differentia l

ESC OK

- Select "Differential" by pressing 2 or and, and press OK ;

- Press ESCAPE .- Press , the following screen is displayed:

DIFFERENTIAL WEIGHING

1 RATE 1 st Class/Ptriorit2 SERVICE NONE3 DEPT4 PRINT LABEL MODE No label

ESC MODIFY

- Select RATE and SERVICE like in Standard mode;- Select DEPT;- Select PRINT LABEL MODE and press modify (if necessary),

the following screen is displayed:

ORIG0450-494149812V/A02/08/2010


PRINTING LABEL MODE

1 No confirmation2 A fter confirmation3 No label

ESC OK

- Select "No label" for example, and press OK . Thefollowing screen is displayed:

DIFFERENTIAL WEIGHING

RATE 1CREMOVE ONE ITEM DEST,

PC ABSENT MODE SERV. NONELABEL OFF

ESC MODIFY

- Place a stack of items (if it is not yet done) on the weighingplatform, remove one item and print it.

50

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Printing options

9. PRINTING OPTIONS

9.1 What can I print?Your IJ-40/50 is capable of operating in various modes:

IN NORMAL (POSTAGE) MODE

In Normal (Postage) mode, you can print postage, select amessage from a number of pre-loaded or customised slogans(when ordered from Neopost), in addition to a Slogan, you cancompose and print your own Text Message, you can also selectfrom a number of pre-loaded Mini Dies. It is also possible toAdvance Date your mail by up to seven days.

The IJ-40/50 franking machine offers a choice of up to 10customised slogans. There are currently 8 preloadedslogans, as a factory setting, which are overwritable.

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51Printing options

* A Pre-loaded slogan can be overwritten by a customised slogan.To download a customised slogan, please refer to SupervisorSettings on "Memory Cards".

9.2 Print mode selectionFrom Ready Mode, press the key, the MODE selectionscreen will be observed:Current Mode will be displayed.

In addition to the Normal (Postage) Mode, the following functionsmay be accessed directly from the MODE screen:

DATE ONLY : Prints the date instead of a frankingmark.

SLOGAN ONLY : Prints a slogan instead of a frankmark.

SLOGAN & DATE : Prints a slogan and the date insteadof a frank mark.

TEXT ONLY : Prints your personalised text message instead of a frank mark.

Using the and keys, or the appropriate number key,select required option from list, (e.g. DATE ONLY) press toconfirm.

Or to return to Ready Mode with mode setting unchanged, press.

MODE

1 NORMAL2 DATE ONLY3 SLOGAN ONLY4 SLOGAN & DATE5 TEXT ONLY

OKESC

DATE ONLY

03/19/02

ACCOUNTSMODE IMPRINT

52

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Printing options

9.3 Modifying the imprintThe IMPRINT menu is used to modify the setup of the imprint asfollows:From Ready Mode, press the key the following screen willbe observed:

SLOGAN : you may select one Message from eightpre-loaded Messages (plus twopersonalised Slogans).

MINI DIE : you may select one Mini Die from eight pre-loaded Mini Dies.

TEXT : up to five personal text messages may beset (see "IJ-40/50 Machine Setup)

DATE ADVANCE : the posting date can be advanced by up toseven days.

9.3.1 Choosing a Slogan, Mini Die or TextYou can select a Slogan and/or Mini Die from a number ofpre-loaded messages, you can even compose (please referto "IJ-40/50 Machine Setup) and print your own Texts.

Slogans, Mini Dies and Texts may be combined within the sameImprint. (Provided the envelope or label is long enough to take theprint).

The method of selection for Slogans, Mini Dies and Texts is thesame, therefore for the purpose of this example we will illustrateselecting a Slogan.

1 SLOGAN Good new s2 MINI DIE As Requested3 TEXT OFF4 DATE ADVANCE 15/01/02

OK

IMPRINT

ESC

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53Printing options

Using the and keys, or the appropriate number,make your selection from the list e.g. 1 SLOGAN and press to confirm, the SLOGAN screen will be observed.

If a slogan is already selected, that slogan will be highlighted:

Using the and keys, or the appropriate number,make your selection from the list, press to confirm.

If you wish to retain the current selection, press the key toreturn to the IMPRINT menu screen.

To return to Ready Mode screen press .

The Icon displayed in the top lefthand corner of the screen indicatesthat a slogan has been selected.

9.3.2 Date Advance (for Pre Dated Mail)Your machine is fitted with its own calendar/clock, therefore currentdate setting is automatic. If you wish to prepare mail ahead of timeit is possible to advance the posting date by up to seven days.

SLOGAN

1 OFF2 YOUR SLOGAN 13 YOUR SLOGAN 24 Air Mail5 First Class

OKESC

75.55ACCOUNTS

15/01/2002

MODE IMPRINTDEPT

0.00

54

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Printing options

From the IMPRINT screen select DATE ADVANCE, the followingscreen will be observed:

Next, using the and keys, select from the list the dateon which you wish to post your mail.Press to confirm and return to the IMPRINT screen.To return to Ready Mode with all selections confirmed, press

.

YOU ARE NOW READY TO FRANK YOURPRE DATED MAIL

On completion of your pre dated mail run, your meter MUST bereset to the current date.

However, if the Timeout period is exceeded, your meter will go toStandby and the Date Advance setting cancelled.

DATE ADVANCE

1 15/01/02 2 16/01/02 3 17/01/02 4 18/01/02 5 19/01/02

ESC OK

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55Maintaining print quality

10. MAINTAINING PRINT QUALITYUnder normal operating conditions, your IJ-40/50 postage meterwill produce excellent quality prints.However, if lines are missing from the stamp or the machine hasremained unused for several days it will be necessary to clean theprint-head.

10.1 Cleaning the Ink Cartridge

From Ready Mode, press the key, the MAIN MENU screen willnow be observed:

Using the and keys, or the appropriate number key,move the cursor to CARTRIDGE and press to confirm.The CARTRIDGE menu will now be observed:

Select the CLEAN option from the list and press to start thecleaning cycle.On completion of the cleaning cycle the screen will revert to theCARTRIDGE menu.

You may now make a test print, if you wish.

CARTRIDGE

1 TEST PRINT2 CLEAN3 REMOVE

ESC OK

MAIN MENU

1 REGISTERS2 CARTRIDGE3 SUPERVISOR4 CLEAR MAIL PATH5 WEIGHING MODE Differential

ESC OK

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Maintaining print quality

10.2 Making a Test PrintSelect the TEST PRINT option from the CARTRIDGE menu andpress to confirm.

The prompt to produce a Test Print will now be displayed.

To make a Test Print, insert a blank envelope or card and press

.

Inspect the Test Print to ensure that all lines are clear and present.

To set the alignment, use the numerical keypad to enter thenumber that provides the straightest vertical line (for the exampleabove line 5).

CARTRIDGE


ESC OK

PRESS START & INSERT ITEM

15/01/2002

ORIG0450-574149812V/A02/08/2010


Press to confirm, you will be returned to the CARTRIDGEmenu screen. If any lines are missing, repeat the cleaning and testprint process up to three times, if this process fails to restore printquality, fit a new ink cartridge as detailed on "Replacing an inkcartridge".

If the test print is satisfactory, press twice to return to ReadyMode.

10.3 Low InkShould the ink cartridge require replacing, the LOW INK displaywill be observed:

To allow completion of batch, approximately 200 impressions areavailable, after which the Ink Cartridge MUST be replaced (seebelow).

10.4 No InkWhen the NO INK display is observed, printing is disabled and theInk Cartridge MUST be replaced immediately.

ESC OK

PRESS STARTENTER STRAIGHTEST LINE NO.

5

LOW INK75.55ACCOUNTS

DEPT MODE IMPRINT

15/01/2002

0.35

NO INK75.55ACCOUNTS

15/01/2002

MODE IMPRINTDEPT

0.35

58

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10.5 Replacing an Ink Cartridge

From Ready Mode, press the key. Using the and keys, or the appropriate number key, move the cursor to

CARTRIDGE and press to confirm.

Select the REMOVE option from the CARTRIDGE menu:

Press to confirm.After a short time, the following screen will be observed:

Open the machine top cover.

Press down &forward on the frontedge of the InkCartridge as shownin the direction ofthe arrow to releaseit.

CARTRIDGE


OKESC

OK

CARTRIDGEINSERT CARTRIDGE & PRESS OK

ORIG0450-594149812V/A02/08/2010


Carefully withdraw the used Ink Cartridge and discard.Remove the new Ink Cartridge from its packaging and carefullyremove the tape seals.

Do NOT touch or remove the copper strip on Ink Cartridges.

Place the new Ink Cartridge into its holder. Hold the Cartridge downwith light pressure on the top and firmly push the Cartridge rearwards(see arrow) until it clicks into position.

Close the machine top cover and press .

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ORIG0450-604149812V/A02/08/2010


After a short delay the prompt to make a Test Print will beobserved:

Please refer to Making a Test Print.

You should order your next standard cartridge fromNeopost Direct.

PRESS START & INSERT ITEM

15/01/2002

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61Meter registers

11. METER REGISTERSYour franking machine is equipped with a series of electronicregisters to monitor franking transactions. A number of departmentsare avaliable in which separate registers showing postage usedand items printed are stored. The values of these registers may bedisplayed and printed as follows. (All register values illustrated aretypical).

11.1 Selection

To select a Meter Register from Ready Mode, press the key, thefollowing screen will be observed:

Using the and keys, or the appropriate number key,move the cursor to REGISTERS and press to confirm, the listof registers available to view will now be displayed:

Using the and keys, or the appropriate number key,select a register option from the list then press to confirm.

REGISTERS

1 BATCH REGISTERS2 MAIN REGISTERS3 RECREDIT STATEMENT4 DEPARTMENT REGISTERS

OKESC

MAIN MENU


OKESC

62

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Meter registers

e.g. DEPARTMENT REGISTERS:

Current Department Displayed.If no department has been set up, this register will show DEPTNAME USER.

11.2 Printing a RegisterTo print a register press , if the method of print is set toInternal, the following screen will be observed:

After a few seconds, your register data will be printed on a labeland you will be returned to the REGISTERS screen.If during the register printing process the following display isobserved:

First replenish the label dispenser as detailed on "FrankingLabels", then press to complete the report printing process.

DEPARTMENT REGISTERS

DEPT NAME MARKETINGTOTAL 25.67ITEMS 75LAST RESET 15/01/02

PRINTESC

REPORTS

1 15/01/2002

REPORTS

1 15/01/2002

ESC CONTINUE

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63Meter registers

If after a short wait, you are returned to the register screen yourmethod of print may be set to External Printer, please refer toPrinting with External Printer below.

The method of print (Label or External Printer) is set inSupervisor Mode, please refer to "Reports".

Press to return to the REGISTERS screen.To return to Ready Mode press three times.

11.3 Printing with External PrinterBefore proceeding to print registers using an external printerensure that the printer lead is connected to the Upper AccessoryPort at the back of the machine, (please refer to Controls andFeatures) and that the printer power lead is connected to anadjacent power outlet.

Set the printer to ON and the status to ONLINE.

From your selected registers screen press , after a shortperiod of time, you will be returned to the screen and the registerdata will have been printed.

If the registers screen does not re-appear after a few seconds andthe printer does not print, re-check all printer connections andensure that the printer status is set to ONLINE.

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Clearing mail path

12. CLEARING MAIL PATHIn the unlikely event of an envelope misfeed, and an item of mail isin the mail path, the following procedure must be followed:

From Ready Mode, press the key, the MAIN MENU screen willbe observed:

Using the and keys, or the appropriate number key,move the cursor to CLEAR MAIL PATH and press toconfirm, the following screen will be observed:

Press the button.

After a short pause the track should clear and the screen returnedto the MAIN MENU.Press to return to Ready Mode.

If you are using an Autofeed and have completed the above but stillhave an envelope misfeed, please refer to "Clearing a Mail Jamfrom the Autofeeder".

ESC

PRESS START

MAIN MENU


OKESC

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65Credifon recrediting

13. CREDIFON RECREDITING

13.1 Remote credit settingCredit may be purchased from Neopost Credifon, using the Credifonre-setting system, in units of £10, minimum £50.00, maximum£1000.00 or to a credit limit as agreed by Neopost Ltd.Check that the Telephone Cable is connected to the TelephoneSocket at the rear of the machine and the other end to an adjacenttelephone line outlet.

The machine only requires connection to the telephoneline outlet during the re-credit transaction or when themessage "INSP REQD" is displayed.

As a Credifon user you will have been issued with your ownCREDIFON PIN, therefore to initiate a valid credit-resettingsequence, the correct PIN must be used.1. From Ready Mode or ‘Inspection Due - Recredit’ screen,

press .The prompt to enter your CREDIFON PIN will be observed,please remember this is NOT the same as your User PIN.

2. Enter your CREDIFON PIN, the following screen will now beobserved:

ESC OK

ENTER AMOUNT0.00

ESC OK

CREDIFON PIN- - - -

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Credifon recrediting

3. Using the numerical key pad, enter the credit amount youwish to purchase (e.g. £50).Press: , and to confirm.You will now be asked to verify the amount before proceeding.

If amount incorrect, press and start again from the EnterAmount screen (step 2).If the amount displayed is correct, press to confirm.On completion of recrediting, the following screen will be observed:

Press to return to Ready Mode.

If an incorrect CREDIFON PIN was entered, the transaction will beaborted and the following screen will be observed:

In this case, press to return to Ready Mode, then wait forapproximately two minutes before attempting to add credit, thistime using the Correct CREDIFON PIN.

OKESC

CONFIRM AMOUNT50.00

ESC OK

RECREDIT DONE50.00

ESC OK

WRONG PINPLEASE TRY AGAIN

ORIG0450-674149812V/A02/08/2010

67Credifon recrediting

If for any other reason the re-credit transaction is aborted before thetransfer has been completed, the following MESSAGE will beobserved:

Press to return to Ready Mode, then wait for approximatelytwo minutes before attempting to try again. If a re-credit transactionis aborted the value is automatically reset to that previously selectedfor any subsequent retry.If recrediting satisfactory, press to return to Ready Mode.

13.2 ‘INSPECTION DUE - RECREDIT’ Call CredifonProcedure

If you do not apply for credit or connect to Credifon within 90 days,the following display will be observed:

To action this message you should complete a zero value re-credittransaction (see "Remote Credit Setting", step 1).

This allows the Royal Mail to inspect your meter and help preventpossible fraud.

ESC MODE IMPRINT

RECREDIT FAILEDTRY AGAIN

!

ESC MODE IMPRINT

INSPECTION DUE - RECREDITCALL CREDIFON

68

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Credifon recrediting

13.3 Unused or Spoilt ImpressionsThe entire envelope (wrapper, label or form), including post mark,should be returned within three months to Royal Mail. Providedthat the franking is legible, the face value (less 5%) will berefunded.

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69Memory functions

14. MEMORY FUNCTIONSFrequently used print combinations may be pre-programmed as amemory function, five preset memory slots are available forselection.

14.1 Saving a Memory Function

Setup your preferred print combination, then press and hold the key for approximately 5 seconds until the following screen isobserved:

Select the Job Memory in which you wish to save your programmeand press to confirm.If you wish to rename a memory location highlight it using the

key then press the following screen will be observed:

Use the , and keys to move the cursor to thecharacter to be defined.

These keys can be held for fast scrolling.

The key is used to confirm selection and move the cursor tothe next character.

A B C D E F G H I J K L M N O P Q R S TU V W X Y Z - # & £ / + $ . ? €

NEXT

MEMORY NAME

MEMORY SAVE

1 M12 M23 M34 M45 M5

ESCAPE SAVEEDIT

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Memory functions

To delete a character press .To enter a number in the Memory Name use the numeric keypad.To return to the previous screen with the Memory Name unchangedpress .To confirm your entry press .This operation will overwrite the previous memory name.To return to Ready Mode press .

14.2 Recalling a Memory FunctionFrom Ready Mode, press and release the key to display theMEMORY RECALL screen:

Using the key or the appropriate numerical key, move thecursor to make your memory recall selection.

To confirm your selection, press .

To return to Ready Mode press .

MEMORY RECALL

1 M12 M23 M34 M45 M5

OKESC

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71Supervisor settings

15. SUPERVISOR SETTINGS

15.1 Introduction

In Supervisor Mode, the supervisor can access all machinefunctions, except franking. Navigation procedure from screen toscreen is the same as in the user mode, except that the supervisormode includes a number of extra configuration function keys. Bydefinition, the supervisor has free access to all the departmentsand as such he/she is not prompted by the machine to enter anycode after the Supervisor Code has been entered.

For security purposes, only a supervisor or other responsibleperson should be permitted to make changes to these settings.

72

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Supervisor settings

15.2 Entry to supervisor mode

To enter SUPERVISOR mode from the Standby screen:

Press the key.Or from the MENU key in USER Mode by pressing , 3SUPERVISOR and .The prompt to ENTER SUPERVISOR PIN will be observed:

Enter the Supervisor PIN.

If an incorrect PIN is entered the machine will continue to prompt forSUPERVISOR PIN Entry until the correct PIN is used.

Having successfully entered Supervisor Mode, the SUPERVISORscreen will be observed:

ESC

ENTER SUPERVISOR PIN- - - -

1 SECURITY & DEPT2 REGISTERS3 TEXT4 LOAD FROM MEMORY CARD5 SETUP

ESC OK

SUPERVISOR

SUPERVIS USER

ORIG0450-734149812V/A02/08/2010


The following functions may be accessed directly from theSupervisor Ready screen:

SECURITY & DEPT : allows the supervisor toaccess the departmentsetup functions and to setthe User PIN.

REGISTERS : provides access toregisters

TEXT : enables supervisor to setpersonalised messages.

LOAD FROM MEMORY CARD : enables supervisor to enter data to the machinememory e.g. Slogan Cards,Rate Cards (When postalrates change) and TownCards (When you changelocation).

SETUP : allows access to machinesetup.

15.3 Security & DeptIn Non-Departmental Operating mode, all values are assigned toUser.

In Departmental mode IJ-40 has 35 departments, whilst IJ-50 has45 departments (option 1) or 100 (option 2), available forassignment by the supervisor.From the SUPERVISOR menu, move the cursor to option1 SECURITY & DEPT.

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Supervisor settings

Press to confirm. The following screen will now be observed:

The following functions may be accessed directly from theSECURITY & DEPT screen:

DEPARTMENT MODE : allows supervisor to enableDepartmental operation.

SETUP DEPT : allows supervisor to setupDepartments by namingthem and allocating if neededan account number.

DEPARTMENT SELECTION : allows supervisor to select adepartment from a list or byentering the relevant accountnumber.

LAST RESET ALL : allows supervisor to reset AllRegisters to zero.

USER PIN : allows supervisor to set the 4digit User PIN.

USER STATUS : allows supervisor to set UserStatus. If the User PIN is invalidafter 8 attempts, the User Statuswill become Locked. TheSupervisor will have to open itagain for the user to operatethe machine.

When in Departmental Operating Mode access to Non-Departmental Operating Mode (Department 0) is disabled.

SECURITY & DEPT

1 DEPARTMENT MODE DISABLED2 SET UP DEPT3 DEPARTMENT SELECTION PICK FROM LIST4 LAST RESET ALL 00/00/005 USER PIN

ESC OK1234

ORIG0450-754149812V/A02/08/2010


15.3.1 Changing the User PIN From the "Security & Dept" screen, using the and keys, or the appropriate number key, move the cursor to 5 USERPIN and press to confirm, the following screen will beobserved:

To return to the previous screen with the User PIN unchanged,press .To change the User PIN, enter the new 4 digit value, then press

to confirm.To return to the SUPERVISOR screen press .

15.3.2 Setting the User StatusFrom the SECURITY & DEPT screen, using the and

keys, or the appropriate number key, move the cursor to6 USER STATUS and press to confirm, the followingscreen will be observed:

To return to the previous screen with the User Status unchanged,press

OKESC

USER PIN- - - -

1 CLOSED2 OPEN3 LOCKED

OK

USER STATUS

ESC

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Supervisor settings

Using the and keys, or the appropriate number key,make your selection and press to confirm.To return to the SUPERVISOR screen press .To reactivate the user PIN select 2 OPEN, then to confirm.Press once to return to the Supervisor main menu, or twice toreturn to Standby "Sleep" mode.

15.3.3 To Assign a DepartmentFrom the SECURITY & DEPT menu, move the cursor toDEPARTMENT MODE.Press to confirm.The following screen will be observed:

Using the and keys, or the appropriate number key,move the cursor to ENABLED and press to confirm, you willbe returned to the SECURITY & DEPT screen with departmentmode ENABLED.

Using the and keys, or the appropriate number key,move the cursor to SETUP DEPT and press to confirm.

DEPARTMENT MODE

1 DISABLED2 ENABLED

ESC OK

SECURITY & DEPT

1 DEPARTMENT MODE ENABLED2 SET UP DEPT3 DEPARTMENT SELECTION PICK FROM LIST4 LAST RESET ALL 00/00/005 USER PIN

OKESC1234

ORIG0450-774149812V/A02/08/2010


The following screen will be observed:

Again using the and keys, or the appropriate numberkey, move the cursor to the Number you wish to set and press to confirm, the DEPT SETTINGS screen for the selecteddepartment will be observed:

To set a Department Name, move the cursor to DEPT NAMEand press to confirm, the following screen will be observed:


VOLGENDE

DEPT NAMEDEPT 01_

Use the , and keys to move the cursor to thecharacter to be defined.If a key is held pressed then the cursor willscroll along each character in turn until the key is released.The key is used to confirm the selection and move the cursorto the next character. To delete a character press .To enter numbers in the text use the numeric keypad, you do notneed to press the key to confirm selection when enteringnumbers.

1 DEPT C 1 C2 DEPT C 23 DEPT C 34 DEPT C 45 DEPT C 5

SET UP DEPT

OKESC

1 DEPT NAME DEPT2 DEPT CODE 13 DEPT PIN 00004 STATUS CLOSED5 LAST RESET 00/00/00

DEPT SETTINGS

ESC OK

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Supervisor settings

A department name is limited to 16 characters including spaces.To return to the previous screen with the Department Nameunchanged press until the screen changes to the previous one.To confirm your entry press .

To Change a Department Name, select DEPT NAME asdescribed above.Using the key, delete characters of the old Department Name.Press as many times as required to erase the DepartmentName completely, then enter the new name as previously detailed.

To set a Dept Code, move the cursor to DEPT CODE and press to confirm, the following screen will be observed:

Using the numerical keypad enter/change the dept code, press to confirm.

To return to the previous screen with dept code unchanged press.

To set a Department PIN, move the cursor to DEPT PIN andpress to confirm, the following screen will be observed:

ESC OK

N° DE DPT- - - -

DEPT CODE-

ESC OK

CODE ACCES DPT- - - -

DEPT PIN- - - -

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To change the Department PIN, enter the new value, then press to confirm.

To return to the previous screen with the Department PINunchanged, press .To Change the Department Status, move the cursor to STATUSand press to confirm, the following screen will be observed:

Using the and keys, or the appropriate number key,move the cursor to OPEN and press to confirm.To Reset the Department Registers, move the cursor to LASTRESET and press to confirm, the following screen will beobserved:

To return to the previous screen with data unchanged, press.

To reset current Department Data to zero, press to confirm,the following screen will now be observed with the current datedisplayed as LAST RESET:

Your Department is assigned and ready for use.To return to the SUPERVISOR screen press three times.

STATUS

1 CLOSED2 OPEN

ESC OK

ESC CONTINUE

EFFACER DONNEESDEPT DATA WILL BE ERASED!

1 DEPT NAME ACCOUNTS2 DEPT CODE 013 DEPT PIN 1 1 1 14 STATUS OPEN5 LAST RESET 15/01/02

ESC

DEPT SETTINGS

OK

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Supervisor settings

15.4 IJ-40/50 machine setup menuThe SETUP menu, provides access to the following supervisorfunctions :1. High ValueA High Value Warning will be displayed in User Mode when avalue exceeding or equal to the High Value threshold is selected,this value may be changed (Default High Value set to £1.00)

2. Low CreditThe Low Credit Warning will be displayed in User Mode when thecredit level falls below or equal to the Low Credit threshold, thisvalue may be changed (Default Low Credit value set to £50.00)

3. TimeThe machine clock is set to local time, the year cannot bechanged, however to facilitate Summer/Winter time may bechanged.

4. Sleep ModeIf the machine is left running for a period of time it will automaticallyreturn to Sleep Mode, this is called time out. The time out periodmay be changed (Default Timeout period set to 10 mins)

5. Motor TimeoutThis can be set to LONG, MEDIUM or SHORT. After the lastimpression, the motor will stop according to the setting (Defaultset to LONG)

6. Key BeepIt may be set to sound when a key is pressed, this setting may bechanged (Default set to ON)

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7. Default Stamp ValueEnables the supervisor to define a default postage value (DefaultStamp Value set to £0.00)

8. Telephone SettingsThe telephone numbers of the Neopost Credifon Credit Re-settingCentre and Helpdesk are stored in the postage meter.If required, the telephone numbers may be changed. Such achange may be necessary in case of modification of your telephonenetwork (for example a new prefix for an external line), or if you areadvised that the number/s have changed.

9. LanguageDetails Language setting (Factory set to English).

10. Report ONEnables the supervisor to determine report printing mode e.g.label or external printer (Factory set to label).

11. Lock keyboardKeep it on DISABLED

12. WP FeatureAllows the supervisor to activate the weigh platform if supplied, toselect the appropriate geographic code and (optional) to activatethe differential weighing.

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Supervisor settings

MACHINE SETUP

From the SUPERVISOR menu, move the cursor to the SETUPoption.Press to confirm.The following screen will now be observed:

High ValueFrom the SETUP screen select HIGH VALUE and press toconfirm, the following screen will be observed:

To return to the SETUP menu with the original value unchanged,press .To change the High Value, enter the new value (with no point orcomma, e.g. 100 corresponds to £1.00), then press toconfirm.To return to the Supervisor screen press twice.

Low CreditFrom the SETUP screen select LOW CREDIT and press toconfirm, the following screen will be observed:

SETUP

1 HIGH VALUE 1.002 LOW CREDIT 50.003 TIME 09:504 SLEEP MODE 105 MOTOR TIME OUT LONG

OKESC

ESC OK

VALEUR HAUTE€ 0.00

HIGH VALUE0.00

ESC OK

MODE VEILLE0

PE MODE VEILLE0

LOW CREDIT0.00

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To return to the previous screen with the original value unchanged,press .To change the Low Credit Threshold, enter the new value (with nopoint or comma, e.g. 5000 corresponds to £50.00), then press

to confirm.To return to the Supervisor screen press twice.

TimeFrom the SETUP screen select TIME and press to confirm,the following screen will be observed:

To return to the previous screen with the Time Setting unchanged,press .To change the Time Setting, enter the new value, (with no point orcomma, e.g.:1345 corresponds to 1.45 pm, maximum variance + 3hours), then press to confirm.To return to the Supervisor Ready screen press twice.

Sleep ModeFrom the SETUP screen select SLEEP MODE and press to confirm, the following screen will be observed:

To return to the previous screen with the original value unchanged,press .

ESC OK

NUMEROTEPATIENTEZ SVPTIME

- - : - -

ESC OK

TRANSFERTPATIENTEZ SVP

NUMEROTEPATIENTEZ SVPSLEEP MODE

0

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Supervisor settings

To change the Time Out period, enter the new value (with no pointor comma, e.g. 5 corresponds to 5 minutes), then press toconfirm.To return to the Supervisor Ready screen press twice.

Motor TimeoutFrom the SETUP screen select MOTOR TIMEOUT and press

to confirm, the following screen will be observed:

To return to the previous screen with the Setting unchanged, press.

Use the and keys to change the setting, then press to confirm.

To return to the Supervisor Ready screen press twice.

Key BeepFrom the SETUP screen select KEY BEEP and press toconfirm, the following screen will be observed:

To return to the previous screen with the Setting unchanged, press.

Use the and keys to change the setting, then press to confirm.

To return to the Supervisor screen press twice.

1 LONG2 MEDIUM3 SHORT

MOTOR TIMEOUT

ESC OK

KEY BEEP

1 ON2 OFF

ESC OK

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Default Stamp ValueFrom the SETUP screen select DEFAULT STAMP VALUE andpress to confirm, the following screen will be observed:

To return to the SETUP menu with the original value unchanged,press .To change the DEFAULT STAMP VALUE, enter the new valuewith no point or comma (e.g. 0.35 corresponds to 35 pence), thenpress to confirm.To return to the Supervisor screen press twice.

Telephone SettingsThe telephone number of the Neopost Credifon credit re-settingcentre is stored in your franking machine. This is used when youwant to purchase credit.Modification of the telephone number is permitted only by thesupervisor. Such a setting may be necessary in case of modificationof your telephone network (for example a new prefix for an externalline), or if you are advised that the Neopost Credifon Centre numberhas changed.

ESC OK

DEFAULT STAMP VALUE0.00

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Supervisor settings

Telephone Number ChangeFrom the SETUP screen select TELEPHONE SETTINGS andpress to confirm, the following screen will be observed:

If you are advised of a telephone number change, move the cursorto the number to be changed (e.g. 1 CREDIFON NUMBER) andpress to confirm, the following screen will now be observed:

To return to the SETUP menu with the telephone numberunchanged, press .Or enter the new number using the numeric key pad, then press

to confirm.Changes to Prefix, Pause, Dialing method, Tone Detectand Dial Delay Settings

PREFIX .................. If your outside line is routed through aswitchboard, telephone numbers must beprefixed by the appropriate outside line di-git (for most systems this is a 9 or a 0).

PAUSE................... With some telephone networks it may benecessary to enter a pause between theoutside line digit and the telephone number.

DIALING METHOD You may change from "pulse" (different va-lue) to the "tone" mode.

TONE DETECT ..... You may wish to wait for a dial tone to bedetected before dialling out.

DIAL DELAY .......... You may wish to enter a delay betweendialling attempts (in seconds).

TELEPHONE SETTINGS

1 CREDIFON NO. 090634203422 HELPDESK NO.3 REMOTE NO. NONE4 PREFIX NONE5 PAUSE 0

ESCAPE OK

ESC OK

CREDIFON NO.

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Using the and keys, or the appropriate number key,move the cursor to make a selection and press to confirm, thefollowing typical screen will be observed:

Using the numerical key pad enter your prefix and press toconfirm.Or, to return to the TELEPHONE SETTINGS screen with the prefixunchanged press .

15.5 Texts

Starting from the SUPERVISOR menu, move the cursor to theTEXT option.Press to confirm.The following screen will now be observed:

ESC OK

PREFIXNONE

TEXT

12345

ESC OK

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Supervisor settings

Using the and keys, or the appropriate number key,move the cursor to the message you wish to set and press to confirm, the TEXT screen will be observed:

Use the , and keys to move the cursor to thecharacter to be defined.Press and hold keys to scroll cursor.The key is used to confirm the selection and move the cursorto the next character.To delete a character press .To enter numbers in the text use the numeric keypad, you do notneed to press the key to confirm selection when enteringnumbers.A text is limited to two lines of 16 characters including spaces.To return to the previous screen with the text message unchangedpress until the screen changes to the previous one.To confirm your entry press .

To Change a Text Message, select TEXT as described above.

Using the key, delete characters of the old text message. Press as many times as required to erase the message completely,

then enter the new message as previously detailed.


NEXT

TEXT

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15.6 Memory CardsThe following memory cards are currently available from Neopost:

Message/Slogan Cards (one message per card)Rate Card (when postal rates change)Town Card (if you move to a different postal area)15.6.1 How To Load Data Using a Memory Card

The following example illustrates the loading of a slogan. Twoadditional customised slogans can be added to the eight sloganswhich are pre-loaded in the meter but these can be replaced withup to ten customised versions.1. From the SUPERVISOR screen select LOAD FROMMEMORY CARD and press to confirm, the following screenwill be observed:

Insert the memory card faceuppermost into the card reader,on the right hand side of themachine as illustrated:

2. Press to confirm.

The name of the slogan will now be observed:

To return to the previous screen press .

ESC OK

INSERT CARD

LOAD FROM MEMORY CARD

1 SLOGAN NAME

ESC OK

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Supervisor settings

3. Press to initiate the downloading operation:On completion of the downloading process the following screenwill be observed:

Once all slogan memory locations are full, you will be asked toselect a file to replace.

15.6.2 How To Replace Data Using a Memory CardRepeat operations 1 and 2 then:Press to confirm.The following display will now be observed:

If you do not wish to replace a file, press twice to return tothe Supervisor screen.If you wish to replace a file, use the and keys, or theappropriate number key to move the cursor to the slogan to bereplaced.Now press to initiate the downloading operation, thefollowing screens will now be observed:

andLOADING... ERASING FILE...SLOGAN NAME 1

ESC

LOADING FROM MEMORY CARDLOADING COMPLETE

REPLACE FILE?

1 SLOGAN NAME 12 SLOGAN NAME 23 SLOGAN NAME 34 SLOGAN NAME 45 SLOGAN NAME 5

ESC OK

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On completion of the downloading process the following screen willbe observed:

To return to the Supervisor screen press twice.

15.7 ReportsSupervisor Reports can be printed using your franking machinesown printer (printed on self adhesive labels) or by connection to anapproved external printer. Your IJ-40/50 has been factory set forinternal (LABEL) printing, to select external (PRINTER) printing,see below.

15.7.1 Typical Reports


NAME ACCOUNT TOTE

LAST RESET ITEMS

EXAMPLE 1 8.5200/00/00 18

15.7.2 Printing a Report

Starting from the SUPERVISOR menu, move the cursor to theREGISTERS option.

Press to confirm.

ESC

LOADING FROM MEMORY CARDLOADING COMPLETE

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Supervisor settings

The following screen will now be observed:

Using the and keys, or the appropriate number key,select a register option from the list and press to confirm.e.g. DEPARTMENT REGISTERS:

The and keys may be used to view departmentregisters in blocks of four registers to each screen.

To print department registers press , if the method of print isset to LABELS, the following screen will be observed:

On completion of printing, the DEPARTMENT REGISTERSscreen will be observed.

1 MAIN REGISTERS2 SET UP3 W EIGHING PLATFORM REPORTS4 EVENTS5 DEPARTMENT REGISTERS

OK

REGISTERS

ESC


NAME ACCOUNT LAST RESET

EXAMPLE 1 00/00/00

ITEMS

0.000

TOTE

PRINTESC

REPORTS

15/01/200210

PRINTING……..

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If the method of print is set to EXTERNAL PRINTER, please referto Printing with External Printer below.

To change the method of print please refer to Setting thePrint Destination below.

Press to return to the REGISTERS screen.To return to Supervisor screen press twice.

15.7.3 Setting the Report DestinationFrom the SETUP screen select REPORT ON and press toconfirm, the following screen will be observed:

Using the and keys, or the appropriate number key,move the cursor to make a selection and press to confirm.Or, to return to the SETUP screen with the print destinationunchanged press .

15.7.4 Printing with External PrinterBefore proceeding to print registers using an external printerensure that the printer lead is connected to the Upper AccessoryPort at the back of the machine, (please refer to "Controls andFeatures") and that the printer power lead is connected to anadjacent power outlet.

REPORT ON

1 LABELS2 EXTERNAL PRINTER

ESC OK

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Supervisor settings

Set the printer to ON and the status to ONLINE.

From your selected registers screen, press , the WAITscreen will now be observed:

After a short period of time, the screen will return to DEPARTMENTREGISTERS and the registers will have been printed.

There is no external printer feedback to your frankingmachine, therefore if the DEPARTMENT REGISTERSscreen does not re-appear after a few seconds and theprinter does not print, re-check all printer connectionsand ensure that the printer status is set to ONLINE.

PRINTER INFORMATION

The output from the IJ-40/50 is serial therefore it will only operatecorrectly with a serial printer. Alternatively connect a serial toparallel converter to the IJ-40/50 and then connect a parallelprinter to the converter. (Suitable printers and converters can bepurchased from Neopost Ltd.) Please use the following Printersettings.

Baud Rate 9600Data 8 BitsXon/Xoff Control ONCarriage Return & Line Feed ONInterface Selection Serial InterfaceCSF Mode OFFParity Selection No Parity

PLEASE WAIT…...

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95Trouble shooting

16. TROUBLE SHOOTING

PROBLEM SOLUTIONIJ-40/50 will not start: Is the IJ-40/50 connected to the

power supply?Is the main power outlet switch set toON?Is the machine Top Cover properlyclosed?Check plug fuse (5A).Check machine fuse (1.6A).

The printer does not Is the printer switched to ON?operate: Is the printer connected to the power

supply?Is the main power outlet switch set toON?Is the printer connected to IJ-40/50?Check plug fuse.Have you selected the correct printmode? (please see "Setting thereport destination).

The Autofeed does not Check the connection to the IJ-40/50operate: (please see "Machine connections").The machine does not Check that you have made the correctprint: Print Mode Selection (please

see "Printing options").Did you remove the protective tapefrom the Ink Cartridge before fitting?(please see "Replacing an inkcartridge").

Poor print quality: Clean the Inker (please see "Cleaningthe ink cartdridge").

Envelopes not fed Autofeed incorrectly loaded (pleaseproperly or fed double: see "Postage printing with autofeed")

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Trouble shooting

Labels do not feed properly: Avoid leaving the labels in themachine for too long.Avoid overloading the dispenser(50 max).Ensure labels are fed correctly(please see "Franking labels").

The scale does not Check the scale connection.communicate with the (please see "Machinemachine: connections").

"NO DIAL TONE Refer to "Machine Connections CHECK CONNECTION Check the modem cable is& RETRY”. connected to the rear of the

machine.The telephone line may not beavailable.Try another telephone line(analogue only).Call our Helpdesk if the aboveactions do not solve theproblem.

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97Trouble shooting

16.1 Clearing a mail jam from the autofeederEnvelope misfeedIn the unlikely event of an envelope misfeed, the following proceduremust be followed:

WARNING!POWER DOWN MACHINE BEFORE CONTINUING.

DO NOT RUN MACHINE WITH FEED MECHANISM OPEN

1. Remove all free envelopes from the feed tray;2. Open the Autofeed top cover;3. Using the thumb and fore finger,

squeeze the sliders to release thefeed mechanism as illustrated;

4. Remove the obstruction;5. Close the feed mechanism by

applying downwards pressureto the top of the feed mechanismuntil it is heard to click home;

6. Close the Autofeed top cover;7. Power Up your machine.

You are now ready to resume franking your mail

16.2 Clearing error messagesIn the unlikely event of an error message being displayed, thefollowing procedure must be followed:

ERROR MESSAGES REMEDYError 1 to Error 43 Press until back to User screen.

If the Error does not clear, please call our Customer Care Centre.(please see Telephone No.on "Contacting Neopost")

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Quick reference guide

17. QUICK REFERENCE GUIDE

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Products presented in this guide are conformto requirements of directives nbr 73/23/CEEand 89/336/CEE.

Neopost has implemented a program for therecycling of worn franking machines and ma-chines at the end of their lifetime. Contribute ina responsible way to the environmental pro-tection by consulting your retailer internet site,or by contacting him. He will inform you of thecollection and treatment processes of thesemachines.

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4149812Vb IJ40 50 UK Neopost non OLS GU/media/kb_neopost_com/products/... · 2016-11-02 ·...

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