4-17 Copyright © 2015 Pearson Education, Inc. 17-1 Managing Global Human Resources.

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Copyright © 2015 Pearson Education, Inc.

17-1

Managing GlobalHuman Resources

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1. List the HR challenges of international

business.

2. Illustrate with examples how inter-

country differences affect HRM.

3. List and briefly describe the main

methods for staffing global

organizations.

Learning Objectives

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Learning Objectives

4. Discuss some important issues to keep

in mind in training, appraising, and

compensating international employees.

5. Explain with examples how to implement

a global human resource management

program.

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List the HR challenges of international business.

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The Manager’s Global Challenge

• The global employer faces

o Political

o Social

o Legal

o Cultural differences

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Review

• In spite of inter-country

differences, the employer must :

o Create for each country’s local

facility

o And for the company a workable

set of human resource policies

and practices

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Illustrate with examples how inter-country

differences affect HRM.

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Adapting HR Activities to Inter-Country Differences

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IMPROVING PERFORMANCE: HR Tools for Line Managers and Entrepreneurs

• Jobs in small Chinese companies tend to be

more narrowly defined than those in small

U.S. businesses

• More emphasis is on incentive pay

• Less emphasis is on guaranteed salaries in

China’s small businesses

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Review

• Culture

• Economics

• Politics

• Labor relations

• The law

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List and briefly describe the main methods for staffing

global organizations.

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Staffing the Global Organization

• International staffing: home or local?

o Using expats

o Other solutions

o Offshoring

o Using transnational and virtual

teams

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IMPROVING PERFORMANCE: HR as a Profit Center

• Survey by Mercer shows some of the

steps HR managers are taking to

reduce expat expenses

• Mercer provides consulting,

outsourcing, and investment

services to employers worldwide

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IMPROVING PERFORMANCE: HR Practices Around the Globe (1)

• HR managers play a central role in

offshoring decisions

• IBM Business Consulting Services

surveyed employers to see what roles

HR was actually playing in these

decisions

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IMPROVING PERFORMANCE: HR Practices Around the Globe (2)

• HR has a role in choosing the

offshoring site

• HR has a role in offshoring

recruitment and selection

• HR has a role in offshoring

employee retention

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• Management values and international

staffing policy

o Ethnocentric practices

o Polycentric practices

o Geocentric practices

• Ethics and Codes of Conduct


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• Selecting International Managers

o Testing and being realistic

o Screening and selection trends

o Sending women

o Legal Issues

• Avoiding early expatriate returns

o Family pressures


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IMPROVING PERFORMANCE: HR Tools for Line Managers and

Entrepreneurs

• Expat failure is expensive

• Managers can take

practical steps

• Expat’s success abroad

can be improved

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Review

• Staffing: home or local?

• Offshoring

• Management values

• Selecting expatriate

managers

• Avoiding early expatriate

returns

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Discuss some important issues to keep in mind in training,

appraising, and compensating international employees.

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Training and Maintaining Employees Abroad

• Orienting and training employees on

international assignment

• Appraising managers abroad

• Compensating managers abroad

o The balance sheet approach

o Incentives

o Steps in establishing a system

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• Labor relations abroad

• Terrorism, safety, and global HR

o Taking protective measures

o Kidnapping and ransom (K&R)

insurance

• Repatriation: problems and

solutions

Training and Maintaining Employees Abroad

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• Orienting and

training

• Appraisals

• Compensation

• Labor relations

• Terrorism, safety

• Repatriation

Review

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Explain with examples how to implement a global human resource management program.

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Managing HR Locally

Putting a Global HR System into Practice

• Global HR system

effectiveness

• Global HR system

acceptability

• Implementation

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Review

• Effectiveness

• Acceptance

• Implementation

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Improving Performance at The Hotel Paris

1. List what managers should know to help

employees from abroad adapt to their new

surroundings.

2. Choose a prior Hotel HR practice, explain

why they could take this program abroad,

and how to do it.

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Hotel Paris Strategy Chapter 17

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4-17 Copyright © 2015 Pearson Education, Inc. 17-1 Managing Global Human Resources.

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