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Chapter 9Chapter 9Managing Human Managing Human

ResourcesResources

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Human Resource Human Resource ManagementManagement

• Planning for staffing needs

• Recruiting and hiring

• Training and development

• Appraising performance

• Managing compensation and benefits

• Overseeing employment status

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Planning for Staffing NeedsPlanning for Staffing Needs

From business

plan

From business

plan

Estimatedemand foremployees

Estimatedemand foremployees

Estimatesupply of

employees

Estimatesupply of

employees

Performjob analysis

Performjob analysis

Write jobdescriptions

Write jobdescriptions

Write jobspecifications

Write jobspecifications

To hiringprocess

To hiringprocess

Evaluating Job Requirements

Forecasting

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ForecastingForecastingSupply and DemandSupply and Demand

Part-timePart-timeemployeesemployees

TemporaryTemporaryworkersworkers

OutsourcingOutsourcing

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Evaluating Evaluating Job RequirementsJob Requirements

JobJobAnalysisAnalysis

JobJobAnalysisAnalysis

JobJobDescriptionDescription

JobJobDescriptionDescription

JobJobSpecificationSpecification

JobJobSpecificationSpecification

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Recruiting EmployeesRecruiting Employees

InternalInternal

searchessearchesNewspaper adsNewspaper ads Internet adsInternet ads

Trade showsTrade shows HeadhuntersHeadhunters ReferralsReferrals

EmploymentEmployment

agenciesagencies

Educational Educational institutionsinstitutions

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How Employers and Job-How Employers and Job-Seekers Approach the Seekers Approach the

Recruiting ProcessRecruiting Process

NetworkingNetworkingand personaland personal

referencesreferences

Look insideLook insidethe companythe company

UnsolicitedUnsolicitedrrésumésésumés

NewspaperNewspaperor Internetor Internetwant adswant ads

EmploymentEmploymentagency oragency or

search firmsearch firm

EmployersEmployers

Job SeekersJob Seekers

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The Hiring ProcessThe Hiring Process

Selectqualified candidates

Selectqualified candidates

11

ConductinterviewsConduct

interviews

33

Checkreferences

Checkreferences

55

Screencandidates

Screencandidates

22

EvaluatecandidatesEvaluate

candidates

44

Select thebest candidate

Select thebest candidate

66

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Background ChecksBackground ChecksEmployers take the following steps before hiring applicants:

Employment verification

Criminal records check

Drug screen

Reference checks

Education verification

Motor vehicle records

86%

81%

78%

70%

70%

56%

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Pre-employment TestingPre-employment Testing

Job-skills testsJob-skills tests

Psychological testsPsychological tests

Drug testsDrug tests

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Training and Training and DevelopmentDevelopment

OrientationOrientation

TrainingTraining

RetrainingRetraining

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E-TrainingE-Training

• Approximately 77% of Canadian employers offer e-training

• Benefits– Reduced costs– Increased productivity– Individualized pace– Increased consistency– Improved information sharing

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Appraising Appraising PerformancePerformance

ProductivityProductivity

Tim

ing

Tim

ing C

riteriaC

riteria

WrittenWrittenevaluationsevaluations

WrittenWrittenevaluationsevaluations

360-degree360-degreereviewreview

360-degree360-degreereviewreview

ObjectivityObjectivity

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AdministeringAdministeringCompensationCompensation

Wages andWages andsalariessalaries

Wages andWages andsalariessalaries

IncentiveIncentiveprogramsprogramsIncentiveIncentiveprogramsprograms

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Employee Benefits Employee Benefits and Servicesand Services

InsuranceRetirement

benefits

Employeeshare-ownership

plans

Stockoptions

Familybenefits

Employeeassistance

benefits

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Overseeing ChangesOverseeing Changesin Employment in Employment

StatusStatus

PromotionPromotion

TerminationTermination

ReassignmentReassignment

RetirementRetirement