3.3 the aliss project scottish government
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Public Service Improvement Conference 24 November 2011 Christine Hoy Self Management Programme, Scottish Government
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Transcript of 3.3 the aliss project scottish government
Public Service Improvement Conference24 November 2011
Christine HoySelf Management Programme, Scottish Government
15 min per month = 3 hours per year15 min per month = 3 hours per year
Copyright 2004 FreePhotosBank.com
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ALISSimproving self-management of long term conditionsimproving self-management of long term conditions
Context:• every CHP to have self
management framework (BHBC)• identify and map local support
what’s the problem?
• useful support is local, hard to capture, often informal with no web presence
• huge amount of information – disconnected, duplicated over services
• hard to find
• no chance to contribute, can’t share information
• improve processes – link data, not another website
• empower - designed by people who are using it
• enable people to create content together
• distribute control, local not centrally managed
• sustainable
• create a platform for innovation
• transparent processes (reuse materials, open source software) – we can all join in
ALISS Vision Changing the world ….
How did we do it?
• Be creative, use techniques developed by public service designers to generate ideas
• Get out the silos - collaborate with people living with ltc, service designers (from art colleges), digital / social media experts, education and many sectors
• Mystery shopper
• Adult literacy classes, poor literacy = poor health
• General Practice teams – linking with communities
• Social innovation workshops/hack days
“I can read it but I don’t understand it”
Generating ideas with service design students
• conversations conversations conversations!
• we all need to lend a hand
• be radical, bold, innovative
Social processes + Technology = ALISS
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ALISS statusMaking improvementsMaking improvements
• ALISS Engine working – it’s an Asset Catalogue
• Asset mapping started, assets in the Engine• Links Project (primary care) development• implementation being hosted by LTCAS
