“Our vision is for a Scotland where people who are disabled or living with long term conditions

and unpaid carers have a strong voice and enjoy their right to live well.”

What we’ll cover

• Our journey

• Why we’re changing

• Where were going

• Beta demo

• Innovation

The problem

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The solution - ALISS

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Why we’re changing

1. Someone searched for “Scouts Dingwall” on Chrome browser. 2. ALISS entry was at top of results.3. Person clicked on page.4. Get Involved entry for “1st Dingwall Beaver Scouts. No description, location

is in London, URL takes to Get Involved where no information is held.5. They then typed “Scouts” & “Dingwall” into ALISS and got 12 unhelpful

results.6. They clicked on the 10th result and it was a LiU Argyll & Bute entry for 1st

Dingwall Scouts. The URL links to non-existent Facebook page, the tag has 2 x locations in it, the location points to a mountain.

7. Unable to find useful information the person reported the resource and asked for advice; “Hi I have a 9 year old son who would like to join the scouts…”.

8. There is no 1st Dingwall Scout group, its 1st Ross & Sutherland group.

Why we’re changing

Analytics (old product)

59,000 resources1,300 account holders49,000 searches (01 Oct – 15 Dec 16)

Why we’re changing

• We want to shift from quantity of resources to quality of resources.

• We must move from centrally administered content to locally and individually controlled content.

• We need to move from ad-hoc transactional type analytics to robust and insightful analytics.

• We’re driven by presenting useful and relevant search results.

Where we’re going

General update:

• concentrating on local community assets – services not organisations.

• Moving to a Terms & Conditions engagement model.

• Tracking all actions and interactions across all web services; aliss.org and API.

• Moving away from tags and cluttered fields to closed categories and single item fields.

 

Innovation

 

Thank you

@DouglasMaxw3ll@markmakeslinks