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3 steps to better decisions
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Transcript of 3 steps to better decisions
www.TheHumanFactor.biz www.MoreThanaMinute.com
How many times have you looked back at an important business decision that didn’t turn out well & wondered…
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“What the heck was I thinking?!”
One of the leading causes of bad decision-making is miscommunication & misunderstanding during meetings
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www.TheHumanFactor.biz www.MoreThanaMinute.com
What you said & what people hear are often different
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• Check for listening accuracy “Give me your summary of
what I am proposing.” “Talk me through how this
impacts you and what you think is most important.”
• Identify gaps in understanding “Did anyone hear it differently?
What leads you to see it that way?”
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• Expose your thinking “Here’s what I think and here’s the
supporting evidence that led me to this position.”
Provide more detail. “Based on our previous experience in this area, I assumed…..”
Explain the consequences or outcomes of your thinking. “I came to this conclusion because….and here’s what it means to this team.”
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• Test your conclusions Identify where you feel your
reasoning is most tentative. “We don’t know for sure where the market is headed, so I’m guessing a bit on these numbers.”
Ask for feedback on your data and assumptions. “Now that you understand where I’m coming from, I’d like to hear your thoughts on the data and my conclusions. Do you have different data? Do you think the data can be interpreted differently?”
Make sure ALL viewpoints are expressed. “It seems like most of you agree, but I want to hear from everyone. Who sees it differently?”
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Better to slow down &
get it right than do it
over!
Slow down the headlong rush to consensus & improve your
decision quality.
Contact [email protected] if you
want to win in business!
Holly G. Green the architect of pause™
& thinking to thrive expert
www.TheHumanFactor.biz www.MoreThanaMinute.com