22007007 Annual ReportAnnual Report FFacilities … is essential that the University’s buildings...

Facilities Services DivisionFacilities Services Division20072007 Annual Report Annual Report

ContentsOrganizational Chart ............ 1

Business Operations .............. 2

Building Services ................... 5

Communications ................... 8

Design & ConstructionServices .................................. 8

Grounds Services ................. 12

Housekeeping Services ........ 14

Human Resources ............... 16

Sustainability ....................... 19

Energy Conservation ........... 21

Waste Reduction & Recycling ............................. 22

Awards ................................. 24

Message from the Director

On behalf of the University of North Carolina at Chapel Hill’s Facilities Services

Division, I am pleased to present this Annual Report for Fiscal Year 2006-2007.

As a public institution, the University’s build-ings and grounds belong to the State of North Carolina and its citizens. Facilities Services is charged with the stewardship responsibility for maintenance and operations of these real property assets; and the profes-sional employees within Facilities Services take great pride in caring for and preserving this property. UNC’s signature appearance of healthy, picturesque lawns and landscapes, stately trees and impressive buildings demonstrates Facilities Services’ dedication to continually maintaining and improving the overall appearance of the campus.

It is essential that the University’s buildings and grounds are maintained, operated and improved in a fashion that supports the University’s mission of serving “the people of the State, and indeed the nation, as a center for schol-arship and creative endeavor” through teaching, research and public service. The University is experiencing unparalleled success in many areas, and Fa-cilities Services is proud of our contributions that help to make this possible. We strive to always support the University, its staff, faculty and students.

This Annual Report captures many of the vital projects that achieved key operational, educational and aesthetic goals aimed at better serving our constituents, and is a summary of the challenges faced and the accomplish-ments achieved by the Division during the past fi scal year. It is also a means to keep our many constituents informed of our goals and objectives for the coming years.

While I hope this report is helpful in gaining a better understanding of the diversity of the services the Facilities Services Division provides to the Uni-versity community, please remember that it is a highly condensed accounting of the activities and services that the working men and women within Facili-ties Services provide each and every day. I invite you to learn more about the Division’s ongoing efforts by visiting the updated Facilities Services’ website at www.fac.unc.edu.

Mike Freeman Director of Facilities Services

MissionFacilities Services professionally

maintains, renovates, and improves buildings and grounds and provides

quality support services for the Carolina community.

Faci l i t ies Services 2007 Annual Report | 1

Organizational Chart

HOUSEKEEPING SERVICES (451)

Bill Burston • Housekeeping • Moving Crew • Floor Specialty Crew

DIRECTOR OF FACILITIES SERVICES (4)

Mike FreemanActing Director

BUILDING SERVICES (282)

Edd Lovette, Jr. • Building Maintenance • Life Safety • Preventive Maintenance • Housing Support Ops.

BUSINESS OPERATIONS (72)

Ed Phillips • Budgeting/Accounting • Purchasing • Solid Waste/Recycling • University Mail Services • Motor Pool • Technology Services

COMMUNICATIONS

Brandon Thomas • Media Relations • Customer Outreach • Internal Communications

GROUNDS SERVICES (98)

Kirk Pelland • Grounds Maintenance • IPM Program • Landscape Installation • Fleet Service Station

HUMAN RESOURCES (8)

Tracy Agnew • HR Management • Payroll/Benefi ts

DESIGN & CONSTR. SERVICES (128)

Luke Hoff • Design • Project Management • Construction • Work Order Reception

SUSTAINABILITY (3)

Cindy Shea • Sustainability Program • Energy Management

ADMINISTRATIVE ASSISTANT (1)

Pat Langelier

VisionTo be recognized by our customers, employees and peers as a world-class leader in the facilities services profession by setting the benchmark in excellence and continuous improvement.

Facilities Services’ Materi-als & Logistics section helped to establish a bench stock materials program for the fi rst of four planned Maintenance Zone Shops. These bench stock rooms, along with the opening of the Maintenance, Repair &

Operations (MRO) Store in August, will make com-monly used supplies and materials readily and con-veniently available to trades staff so that they can spend more time serving customers and less time tracking down repair supplies.

The Technology Services section within Business Operations completely rede-signed the Facilities Services website. The updated site is visually enhanced and provides easier navigation to make the site more func-tional for a wide variety of

T he Business Operations Department is the “service organization for the service organization.” In other words, Business Operations exists to support and serve the

various departments within Facilities Services, and in some cases to support and serve the entire campus community. Internally, its mission is to provide budget and fi nancial reporting, cost accounting and billing, material procurement and logistics, and technology support and assistance. Externally, its mission is to provide campus-wide services in the areas of mail processing and delivery, trash removal and waste recycling, and motor pool and fl eet management support. The Department has a strong focus on customer service and aspires to provide prompt, professional, and meaningful assistance.

Director of Business Operations (72)Ed Phillips

University Mail ServicesLea Holt

Business Operations

2 | Faci l i t ies Services 2007 Annual Report

Business Operations

Technology ServicesAlex Azad

Waste Reduction & Recycling

BJ Tipton

Fiscal OperationsCarly Perin

Systems Accounting

Edward Mann

Cost Accounting & Billing

Kathy Pope

Materials & Logistics

Wayne Sexton

Administrative Assistant

Joan Rogers

users. The new design pro-vides quick access to Facilities departments, projects, services, and information.

A web-based customer satisfaction survey was devel-oped that is always available on Facilities Services’ homepage. Since implementation, more than 1,000 survey ratings have been received, and show that 85% of responding custom-ers feel that Facilities Services responds in a timely fashion while 84% either agree or strongly agree that the work was completed to their satisfaction. The survey is also avail-able through a new Electronic Notifi cation System (ENS). The ENS was implemented to inform customers via e-mail when work requests for service orders have been received. In addition, an Electronic Response System (ERS) was also implemented to notify customers when their projects are completed and to pro-vide them an opportunity to complete an optional survey to provide feedback regarding the work performed. In addition to providing the customer an opportunity to rate our services, the e-mail notifi cation process saves time and money compared to the previous letter or telephonic notifi ca-tion process. The intent is to

Financial Reporting & BudgetsAna Kung


expand the ENS and ERS systems to cover all types of work requests.

For a considerable period of time, Facilities Services at-tempted to outsource the old General Storeroom operation to an outside vendor. At one point, a contract had been signed, and the vendor was gearing up to open shop. However, it was determined that the vendor’s corporate sales structure would not allow the local store to sell some items that were on State Term Contracts at a similar cost, and the contract had to be abandoned. A subsequent effort was made to operate under a management fee arrangement, allowing a

selected vendor to buy off State Term Contracts on the University’s behalf. The bids on this proposal ranged from $800,000 to more than $1,000,000 and the market basket prices were not much better (and in some cases higher) than those we were able to obtain on our own. Therefore, early in the cal-endar year, the decision was made to operate the MRO Store with our own in-house resources.

A goal of University Mail Services is to deliver campus mail within fi ve business hours. This means that typi-cally an envelope dropped in a building’s outgoing mailbox before the scheduled morning

pickup will be delivered to another building’s incoming mailbox that same afternoon. Likewise, an envelope mailed before the afternoon pickup will be delivered to another building the next morn-ing. To monitor its actual performance against goal, a monthly audit is performed by mailing envelopes from twenty-fi ve locations across campus and logging their arrival at a central collection point. Last year’s results (see chart on page 4) indicates that with a couple of excep-tions in September and Octo-ber, Mail Services consistently outperforms the fi ve hour goal. On average, the delivery time for campus mailings this past year was 4.3 hours,

which was well within the goal for on-time campus mail delivery.

Mail Services processed more than 3.5 million pieces of outgoing mail last year for the University community, re-turning more than $38,700 in direct savings to the campus from the centralized posting system. In addition, Mail Services processed more than 4.3 million pieces of incom-ing U.S. Mail and handled some 2.4 million pieces of campus mail during the year, bringing the total volume of mail handled to approximate-ly 10.2 million pieces.

Beginning in May, 2006, Facilities discontinued send-

Facilities Services Redesigned Website

Customer Satisfation Survey

ing monthly paper invoices to campus Departments for chargeable services, saving the printing of over 12,000 invoices per year. Instead, Departments are notifi ed by e-mail on a monthly basis when current billing information has been added to the Facilities’ Financial Portal web site. At the portal, Departments can access their billing information by a specifi ed date range or by individual work request number, and utilize several available searches and sorts to view their fi nancial data by customer ID, category or work request with complete transaction detail.

GoalsAfter several years of planning, Facilities Services is

opening an in-house oper-ated maintenance, repair, and operating supplies storeroom in August of 2007. The Facilities Store, located in a portion of the old General Storeroom space, will be our primary source for the repair parts and materials needed to supply daily maintenance and small construction project

needs. The initial inventory will consist of approximately 1,000 frequently used items, with less often used items special ordered on the day requested. For most special orders the expected turn-around from our prime-ven-dors should be one to two business days. When the Store opens, a web-based on-

line inventory listing will be available, including a photo of the item and the current quantity on hand in the Store. Although the primary focus of the MRO Store will be our own maintenance and construction shops, eventually the Store will be open to the entire University community for their maintenance and repair part needs. Depart-ments will simply use their Facilities’ customer IDs to make charges that will be billed on a monthly basis via the transfer voucher system.

During the 07-08 fi scal year, the Technology Services support group will benefi t from a partial renovation and expansion of their workspace. When the Energy Manage-ment Control System group moved out of space adjoining the Technology Services area, it afforded the opportunity to relocate and upgrade our main data center which currently houses 44 servers that support our key operat-ing systems, such as Facility-Focus, AutoCAD, GIS, and MS Exchange messaging services. The Technology Services support group servic-es more than 700 daily system users spread over ten separate departments.


Business Operations continued

9

8

7

6

5

4

3

2

1

0 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun

Hour

s

Month

Facilities Bench Stock Room

Mail Services Average Handling and Delivery Time for Campus Mail

The Building Services Department provides the majority of services to the campus using a commercial Computerized Mainte-nance Management System (CMMS). As customers request specifi c services, the request is entered into the CMMS as “service orders.” Requests are received by phone, fax, e-mail or web entries. Service orders are then prioritized for response based on the following guidelines shown in the chart at right:

Major InitiativesThe Building Services

Department was part of a reorganization within Facilities Services aimed at improving services to campus customers. The Generator Shop, the Preventive Maintenance and Elevator/Pest Control Contract administrator now

report to the Life Safety Section Superintendent; and the Masonry Shop and the Insulation Shop report to the Campus Maintenance Superintendent. In addition, the Fast Track Shop and the Sign Shop – formerly part of Building Services

Building Services

T he mission of the Building Services Department is to provide full maintenance and repair services of all UNC facilities and to ensure the proper operation of those facilities in

support of the UNC mission of teaching, research and public service.

Director of Building Services (282)Edd Lovette, Jr.

Campus Maintenance

Joe Emory

Building Services

Life SafetyMark Bristol

HousingMaintenance

Bob Humphreys

HVACSystems

Mark Obenshain


Christine Morrison

– are now part of the Design & Construction Services Department’s Construction Section.

Campus Maintenance Shops began operating under Zone Maintenance in July. Four shops were created to serve campus customers: Zone 1 – Swain (North Campus); Zone 2 – Genom-ics; Zone 3 – Medical (South Campus); Zone 4 – Cheek Clark (peripheral sites). The zones improve services by placing technicians closer to their customers, enabling them to respond quicker us-ing environmentally-friendly electric utility carts that do not pollute or take up park-ing spaces.

HVAC is establishing a new Direct Digital Con-trols (DDC) shop. Whereas other HVAC groups provide services upon request and perform preventive main-tenance, this new shop is


Priority Criterion Expected ExampleDesignator Response Time

Emergency Poses an immediate threat Within 24 hours Broken water mainto health, life and safety of campus personnel or will result in severe property damage

Urgent Requires prompt attention to Within 3 days Air conditioning not support campus mission working properlyRoutine Requires attention as Within 30 days Touch up paint manpower is available

proactively focused on auto-mation software and systems understanding. This shop will work in targeted buildings to optimize building operation by reducing energy consump-tion, enhancing occupant comfort and improving indoor environmental quality.

Accomplishments by Service SectionAll shops within the Building Services Depart-ment provided support to new buildings and renovation projects during FY 06-07. New and renovated build-ings that came online include FedEx Global Education, Chapman Hall, Caudill Hall, ITS Manning, Old Wilson, and the Campus Y. These buildings add an additional 570,176 square feet to the department’s maintenance responsibilities.

HVAC collaborated with EHS, Building Services and DCS staff to improve response to indoor environ-mental quality work requests. There is now a single point of contact within Building Services for all such calls.

Campus Maintenance

– Completed more than 14,000 work orders and

4,000 preventive mainte-nance work orders.

– Assisted in storm water management by videoing drain lines on campus for upcoming projects such as Boshamer Stadium and the new Dental School project.

Life Safety /Access Control/Generator Shop– The entire Life Safety &

Access Control preven-tive maintenance program was re-aligned to be evenly distributed per month and per maintenance team. This will ensure completion of currently assigned respon-sibilities when intervals are required.

– Individual Technicians obtained numerous professional certifi cations, including:

• Level 1 and Level 2 cer-tifi cations in Fire Alarm Systems and Inspection and Testing of Water-Based Systems from the National Institute for Cer-tifi cation in Engineering Technologies (NICET). These certifi cations have not only enhanced main-tenance practices on all University fi re alarm and sprinkler systems, but have additionally enhanced building commissioning inspection practices on 14

new University fi re alarm and/or sprinkler systems. Level 2 certifi cations en-abled Facilities to obtain the required licensing by the NC State Board of Examiners for Sprinkler Inspections, which has allowed technicians to perform required annual NFPA25 inspections on all University sprinkler systems and eliminated the need for contracted services in this area.

Certifi ed Alarm Techni-cian certifi cations through the National Burglar & Fire Alarm Association, which have again enhanced not only the maintenance abilities of University departmental security and CCTV systems, but also

enhanced system design criteria and installation practices.

– A Preventive Maintenance program was developed and implemented for 180 existing transfer switches that transfer power from generators to buildings in emergencies.

– A new higher level security keying system was initiated that utilizes a proprietary keyway which cannot be used by any other institute, business or organization.

– The Access Control Shop has assumed responsibility for the UNC One Card hardware installations on campus. To support the One Card installation effort, fi ve shop members have been trained in One

35,000

30,000

25,000

20,000

15,000

10,000

5,000

–

50.00

45.00

40.00

35.00

30.00

25.00

20.00

15.00

10.00

5.00–

Number of Service Order Phases CompletedAverage Completion Time in Working Days

0.802,529

Emergency

15,591

Urgent

2.52

31,090

7.79

Routine

46.75

318

Fixed Date


Building Services continued


Card installation and in implementation of the new CBORD security key system.

– Hand and fi ngerprint readers have been installed at the Access Control shop to demonstrate the technol-ogy of biometric security to prospective campus customers.

Preventive Maintenance Program – Inventoried equipment

and established preven-tive maintenance (PM) procedures and schedules in nine new campus facili-ties: Caudill Labs, Chap-man Hall, FedEx Global Education Center, Jackson Circle Parking Deck, ITS Manning Drive, Northeast Chiller Plant Parking Deck and Ram Village Residence Halls.

– Equipment was inventoried and preventive maintenance procedures and schedules were established in nine renovated campus facili-ties: Brauer Hall, Burnett-Womack 9th Floor, Energy Services Building, Love House, Hamilton Hall Re-pository, Medical Research Building D, New West, Wilson Hall and Campus Y Building.

– 2,152 pieces of equipment were added to the PM pro-

gram, including equipment specifi cations data.

– Entered and established PM program for 2,772 campus storm drains for the Grounds Department.

– Issued more than 50,000 PM Service orders to 20 Facilities Services shops. More than 44,000 PMs were either closed or com-pleted.

– Due to improvements implemented by the EMCS Upgrade Project, EMCS will be one of the major data providers for the ITS Control Center’s machine room control applications. ITS staff will be able to read data points integrated into the EMCS environ-ment and use that data in its native format in applica-tions they have developed for their own use. In the future, this capability can be made available to many different groups who have need for building or environmental data in open source formats.

Housing Support– Installed corridor window

guards as safety feature in 20 residence halls.

– Worked closely with de-signers and contractors on several major construction and renovation projects, including Ram Village,

Morrison, Carmichael and Old East and Old West.

– The interiors of Craige, Craige North, Hinton James and Parker Residence Halls were painted, as well as a number of apartments in Odum Village and Baity Hill.

– Housing Support Work Reception received, issued and completed more than 15,000 service orders to maintain housing for more than 9,000 students.

– Electronic access control systems were installed in Ram Village (fi ve new residential apartment buildings) and in Morrison (10-story high-rise resi-dence hall).

– Community Director staff apartments in Ehringhaus and Hinton James were renovated, as were mail-rooms for student mail in Craige Residence Hall and Odum Village apartment complex.

Goals Campus Maintenance aims

to continue to assist Con-struction Management in bringing new construction and renovation projects online. Buildings slated this com-ing year inlude Student and Academic Services, Daniels Student Stores, Rosenau reno-vations, Genetic Medicine, Arts Commons and Science Complex Phase II.

With campus growth, two functions within the HVAC shops will be developed as core competencies in the 2007-2008 time frame. These functions are Variable Frequency Drive support and scientifi c refrigeration (e.g., ultra lows). Targeted training, strategic hires, and greater resource allocation are planned in these areas. These functions are in high demand elsewhere, so recruiting and retaining talent is a major challenge.

With the new Enterprise Building Management Systems (EBMS) becom-ing functional in 2007-2008, HVAC will be challenged to incorporate the new system into daily operations, as well as to assist researchers and building coordinators in taking advantage of the new capabilities for building monitoring and control.


Communications

The Communications Director oversees and directs internal and external communications in order to keep the University community, Division employees and the local community

informed of the activities, initiatives, projects and accomplishments taking place in Facilities Services that impact the University and beyond.

serve as a means of keeping the Division’s many constitu-ents informed of goals and objectives for the coming years.

Several new initiatives were undertaken to improve internal communications within Facilities Services, which will in turn improve services to campus custom-ers by ensuring all Facilities staff are familiar with and are “on the same page” con-cerning Facilities’ mission, vision, goals and objectives. New initiatives include: a monthly internal newslet-ter that provides timely information to Facilities employees on a regular basis; a redesigned multi-page quarterly newsletter; a new monthly Brown Bag Lunch with the director of Facili-ties Services that is designed to allow employees to meet and talk with the director in a casual and confi dential small group setting; and “All Hands” Staff Meetings that provide an opportunity for all Facilities staff to attend and hear updates on important State/University/ Division issues that will likely affect them, and allows attendees to participate in question and answer sessions.

In the inaugural year of the Communications Department, an increased awareness of Facilities Services and publicity for the division was achieved by fostering and maintaining relationships with local, state and national media.

In May, campus customers were invited via e-mail and through Facilities Services’ website to participate in an

anonymous web-based survey. The survey was a formal means to determine levels of customer satisfaction, obtain feedback regarding percep-tions of the quality of services provided by Facilities Services and to gauge how successfully Facilities Services’ mission is being accomplished. The sur-vey has proven to be a useful instrument to quantify cus-tomer feedback for prioritiza-tion and planning purposes;

any low levels of satisfaction reported by participants are being used to shape strate-gies and initiatives to improve services to campus customers.

The Division’s fi rst Annual Report was produced in Octo-ber. The recurring reports will serve as a summary of the key challenges faced and the accomplishments achieved by the Division during the previ-ous fi scal year. They will also


Design & Construction Servicesof in-house design staff effort and $1,493,193 of outsourced design staff effort

– $287,334 of Construction Administration effort by design staff

– $2,896,008 total Design and Estimating effort (48% provided by in-house staff and 52% provided by outsourced design staff )

– 31 days average time to complete a Budget Estimate

– $406 average effort per Budget Estimate

– 65 days average time to complete Construction Documents

– $10,891 average design effort per Construction Document

– 61.2% Chargeability for design and estimating staff (chargeability is calculated by dividing the billable hours by available work hours excluding leave time for vacation, sick, holiday, etc.)

Director of Design & Construction ServicesLuke Hoff

ConstructionServices

Stanley Young

Design & Construction

DesignServicesBill Roach

CommissioningServices

Rod Rabold

ProjectManagement

Michael Roberts

Administrative Secretary

Lynn Friend

The former Architectural & Engineering Services Department was combined with Building Services’ Construction Services De-partment to create the new Design & Construction Services (DCS) Department in March. DCS consists of three main groups: Con-struction Services, Design Services and Project Man-agement Services. Construc-tion Services continues to provide construction services for Force Accounts (projects with costs < $125K). Design Services focuses on providing

in-house design support to enable Construction Services to start construction as soon as possible. Project Manage-ment Services is a new group which focuses on managing outside design consultants on annual services agreements and pre-qualifi ed outside construction contractors for any project which exceeds the Force Account limit of $125K or for any project which Construction Services and/or Design Services are not capable of meeting a customer’s project needs.

Key Performance Data Regarding Design & Estimating Services For FY 06-07 – 285 Budget Estimates

taking $115,728 worth of design staff effort

– 334 Construction Esti-mates (90 Estimated and 244 Fast Track type projects) requiring $126,115 worth of estimating staff effort

– 34 Preliminary Designs using $79,680 of design staff effort

– 210 Construction Docu-ments requiring $793,958

Design and Construction Services provides quality and professional design and construction services in support of maintaining, renovating, and improving the function, safety, comfort

and energy effi ciency of campus facilities.

The Customer Service Center received and processed a total of 64,545 service orders during the fi scal year. The graph below indicates the breakdown of service orders by type (Routine, Emergency, and Urgent) for each month.

The Project Delivery Improvement Plan (PDIP), an internal assessment program to identify process

improvement opportuni-ties, was developed and is in the process of being imple-mented. PDIP is based on the following customer feedback about problems with Facili-ties’ old project design and construction process:– quality of fi nal product was

excellent, but…– too slow – bureaucratic (too many

steps and too many differ-ent people to deal with)

– not cost effective

To improve our process, the department needed to:– streamline the process– be cost effective and budget

conscious– standardize and expand

communications – improve reliability– maintain high levels of

quality

In response, DCS is focused on the goals of reducing proj-

ect delivery time and costs; improving communications; and providing better customer and employee satisfaction. The process is underway to develop a consistent project management operating proce-dure to provide customers and staff with a process to ensure: consistency regarding project delivery operating procedures; clear responsibilities and expectations for project delivery team members; and


Design & Construction Services continued

Service Orders for FY 06-078000

7000

6000

5000

4000

3000

2000

1000

0

4908

3183

1436

289

4591

3100

1253

238

6727

4067

2413

247

5275

3520

1538

217

5418

3427

1808

183

4855

3218

1435

202

3494

2228

1112

154

5501

3471

1752

278

4838

2989

1632

217

5009

3252

1494

263

4598

3061

1306

231

4778

3060

1466

252

4553

2833

1440

280

Total Routine Urgent Emergency

June July Aug. Sept. Oct. Nov. Dec. Jan. Feb. Mar. Apr. May June ’06 ’06 ’06 ’06 ’06 ’06 ’06 ’07 ’07 ’07 ’07 ’07 ’07

standard forms and check-lists to maintain quality and improve standardization.

A Customer Outreach session was conducted in November to update UNC employees and departments that work regularly with Fa-cilities Services on the latest initiatives undertaken by the Division to improve service effi ciency and availability. The session also provided an op-portunity to obtain attendees’ feedback and suggestions on how Facilities can better serve the University.

Many benefi ts of Commis-sioning Services (Cx) were seen throughout the year. Pri-mary commissioning efforts for FY 06 – 07 include:– Commissioning was done

on both Chapman Hall and Caudill Laboratories build-ings. During functional testing, 576 issues were documented (many additional issues were resolved with the contractor present and not recorded). As a result of commission-ing the buildings and labo-ratories, the fi nal ASHRAE certifi cation of the fume hoods was completed suc-cessfully without rework and on schedule.

– Several hundred issues were found during the Cx

process at ITS Manning. A functional test of the main computer machine fl oor was conducted by bring-ing in electric load banks to simulate the heating load of future computer servers. During this test, it was demonstrated that the machine room was not cooling per design. This testing led to correcting a number of issues including the incorrect setup by the cooling equipment vendor.

– Functional testing was conducted on the BSL3 laboratory space in Burnett-Womack, which consists of six BSL labs and associ-ated support space. Testing revealed a number of items related to HVAC controls

which if left uncorrected would have affected critical room pressurization control.

– Cx services were provided during the design phase of New Venable, Sitterson, Botanical Gardens Visitor Education Center, Dental Sciences, Carmichael Au-ditorium and Brinkhous-Bullitt; and were performed during the construction phase of Genetic Medicine, Physicians Offi ce Building and Arts Commons.

– Retro commissioning efforts were provided on selected building systems in Carroll Hall, Bioinformat-ics and MBRB.

– Cx assessments were performed to identify com-missioning opportunities

in Fordham Hall, Hooker Labs and Rams Head Din-ing Complex.

Commissioning Design Guidelines were developed and added to the University Design Guidelines; and work was performed to develop University HVAC standards to ensure greater success in the design, construction, and operations of HVAC control systems.

A Benefi ts of Commissioning Presentation was given to the State Energy Offi ce’s Annual Sustainability Conference, the CPC Meeting at East Carolina University, the Fall Meeting of the NC Building Commissioning Commit-tee, the UNC Hospital and UNC –Chapel Hill Planning Working Committee and the Vice Chancellor’s Quar-terly “Brown Bag Luncheon” Group.



Grounds Services

The mission of the Grounds Services Department is to support the mission of the university by providing a clean, safe and beautiful campus landscape in a way that is cost effi cient,

ecologically sound and sustainable.

Grounds Services

An 11,000 sq. ft. roof garden consisting of evergreen suc-culents was planted on the roof of the FedEx Global Education building. This “extensive” roof garden is the fi rst of its kind on UNC’s campus and is designed to reduce and attenuate storm fl ow, improve water quality and cool the roof surface.

Grounds Services initiated a new system for scheduling and confi rming preventive maintenance for all storm drains on campus. A GIS map of the storm drain sys-tem is linked with a monthly schedule for crews to ensure that each storm drain is monitored and cleaned. A new supervisor was hired to manage the process and a new piece of equipment was added to help vacuum debris from deep storm drains and vortex structures associated with the new practice of pro-viding underground gravel infi ltration beds.

Grounds has the privilege and the challenge of convert-ing new building sites to campus landscapes. Land-scape installations were com-pleted for 16 capital improve-ment projects: Cobb Dorm; North East Chiller; Environ-ment Health & Safety Build-

ing; Ram Village – Craige & Hinton James; Jackson Deck; Rizzo Expansion; New West; Science – Chapman & Caudill; Daniels Student Store; Love House; Campus Y; New East; Memorial to the Fallen; and FedEx Global Education. The Grounds

Department staff provides high quality installations with a special emphasis on making sure the sites are properly site prepared, topsoil is amended and premium grade nursery stock is used.

Director of Grounds Services (98)Kirk Pelland

North CampusRobert Cooper

Forestry CrewTom Bythell

Carolina NorthGreg Kopsch


Jill Crowder

Stormwater &Parking LotsPaul Rigsbee

South CampusMark Moon

InstallationCrew

Tom Sudderth

Housing CrewSteve Gooch

Facilities GarageMark Stark


A new fi ve bay vehicle maintenance garage was constructed at the Giles Hor-ney Complex. This will allow Grounds Services to integrate the vehicle maintenance ef-fort in one location for all 800 campus-owned Motor Fleet and Facilities vehicles.

The Chancellor’s Task Forceon Landscape Heritage & Plant Diversity recommended a program to replace trees lost to construction. The Land-scape Heritage Tree Fund was established in 2006 and is supported by new construc-tion projects on campus. It allocates money for replace-ment and supplemental tree planting to ensure a no net loss of trees process on our beautiful campus. A number of large trees were replanted with a Tree Fund allocation this year, including replace-ment trees on Polk Place, Raleigh St. and Cameron Ave.

In an effort to reduce the use of petroleum fuels and to promote air quality on campus, Grounds Services has converted from gasoline engine to E-Gators – bat-tery powered, electric utility vehicles on campus. Three E-Gators were purchased in 2006-07 and the department is now operating six electric utility vehicles.

An innovation in landscape irrigation was adopted in 2007, with the addition of a wireless system to communi-cate with irrigation control-lers. All new “Smart Control-lers” will include fl ow control and information about water usage through the Facilities computer network to the Grounds offi ce. The new system also allows for irriga-tion station adjustments to be made remotely using Toro Sentinel software.

A Forest Manager was hired in May, and development of a plan to manage the Caro-

lina North forest and trails is underway. The new Forest Manager Offi ce will have one other full-time staff mem-ber, and will hire seasonal temporary staff as the tract is opened to the public and the University community for hiking and biking. The Forest Manager is in the process of identifying and mapping service roads, biking trails and hiking/jogging trails that will be marked for use next year.

Polk Place White Oak


Housekeeping Services

Director of Housekeeping Services (451)Bill Burston

Academic AffairsZone

Larry George

Housekeeping Services


Matthew Lawrence

Health AffairsZone

Ed Henderson


Wanda Roberson


Mattie Jones


Roberta Pickard


Steve Morris

Assistant Director

Craig Morris

Health AffairsZone

Michael Richmond

Health AffairsZone

Juanita Williams

Health AffairsZone

Dallas Burnette

Health AffairsZone

Chuck Matheson

Health AffairsZone

Gwen Stanley

Health AffairsZone

Tonya Sell

Health AffairsZone

Katherine Spinney

Assistant Director

Gail Miller

Health AffairsZone

Kelvin Marshall

Dental SchoolZone

Wade Farrington

Health AffairsZone

Tim Carville

Floor CrewShawn Caldwell

Health AffairsZone

Danny Evans

Assistant Director

Clarence Harris

ProjectManager

Joseph Ellison

Assistant Project Manager

Clifton Webb

TrainingCoordinator

Bobbie Lesane

Housing ZoneVacant

Housing ZoneLeo Rapley

Housing ZoneVacant

Housing ZoneJames Trapp

Housing ZoneCathy Knight

ReceptionistNancy Burton

AdministrativeSecretary

Mary Craven

Support Services

Rachel Cheek

BusinessManager

Juanelle Bartlett

Assistant Director for Training

Herb Richmond

Assistant Directorfor Housing

Bobby McRae


The mission of the Housekeeping Services Department is to provide and improve facilities and related services for our customers in support of the University’s teaching, research, and public service mission.

Housekeeping Services is continuing to implement the OS1 cleaning technique across campus. OS1 is a comprehensive housekeep-ing system that approaches cleaning through state-of-the-art technology, teamwork, ergonomic equipment and more effi cient cleaning sup-plies. This cleaning process

provides a safer, healthier and more effi cient working environment that benefi ts both housekeepers and build-ing occupants. Currently 25 buildings have been converted to OS1. Every building cleaned on the 4 p.m. to 12:30 a.m. shift and one on the 12 to 8 a.m. shift have been converted. Last year at this time, two buildings were converted to OS1 for pilot projects and were just about to begin implementing the process.

The pilot of the Quality Control Inspection Program

was concluded in residence halls and a similar program has been implemented across campus. Each manager now

inspects each of their build-ings monthly and documents the inspection, which is then forwarded to their supervisor. Supervisors will inspect the same building at random and compare inspection reports. Major differences in the re-ports will generate additional inspections of the building.

The Housekeeping Warehouse was relocated to the General Storeroom Building in December. Housekeeping operates from this location in supplying ma-terials and equipment to each building on campus monthly.

Two Assistant Director positions were created and fi lled for the midnight to 8 a.m. shift, so that 24 of 25 Zone Managers now report to one of the Assistant Direc-tors instead of the Director.

Goals– Continue to manage cam-

pus growth while continu-ing to increase the number of buildings using the OS1 cleaning method.

– Begin converting buildings on 3rd shift (12 – 8 a.m.) to OS1 in FY 07-08.


The mission of the Facilities Services Human Resources Department is to perform all human resource functions for the staff members of the Facilities Services Division. The staff of

eight, divided into the major work groups of Human Resources, Safety, and Training, perform a broad scope of HR functions including benefi ts administration, employee relations, human resource/payroll management, position management, recruitment, salary administration, records administration, safety awareness and compliance, staff development, and work planning and performance review.

Human Resources

Director of Human Resources (8)Tracy Agnew

HR SpecialistPatricia Batchelor

Human Resources

HR SpecialistLa-Kristyn McLean

Offi ce AssistantCurtisteen

McCrimmon

HR SpecialistDoni Posey

Safety Offi cerJohn Capers

HR SpecialistSydney Jenkins

Training CoordinatorRay Doyle

Offi cer, and active involve-ment by the Facilities Services Safety Committee.

Responsibility for the Lockout/Tagout Program was shifted from the Safety Offi cer to shop supervisors; the Safety Offi cer trained supervisors on such program requirements as: all locks within a program must be of the same type and standard; annual reviews of one or more employees performing lockout/tagout are manda-tory.

The Safety Offi cer developed and implemented Safety Plan, Offi ce Safety, Ladder Safety, Scaffolding Safety, Hazardous Commu-nication Plan, and Lockout/Tagout Standard Operating Procedures.

As an immediate and effective way to alert employees to safety issues, the Safety Offi cer developed the Safety Flash, a bulletin printed on neon-colored paper and posted through-out the division to attract employees’ attention.

The Facilities Services Safety Committee elected a new chairperson to replace the Safety Offi cer who previ-ously served in this capacity; Safety Committee initiatives

Safety AccomplishmentsThere were 102 incidents reported between July 1, 2006 and June 30, 2007, as

compared to 167 incidents in the same period from the previous year — a 28% reduction in incidents.

Initiatives contributing to the reduction in the number

of incidents reported include improved incident inves-tigations by supervisors to identify and remove hazards, on-site visits and safety as-sessments conducted by the Facilities Services Safety

include making improve-ments to the existing Safety Award Program and develop-ment of a mission statement and goals for the committee.

Facilities Services and the Department of Environment, Health & Safety are working together to ensure consistency between the departments’ databases with regard to man-dated training (by shop and position); it is hoped that this effort will reduce or elimi-nate unnecessary training for employees.

Training Accomplishments 6,666 seats were fi lled and 19,567 man hours were spent in training by Facilities Ser-vices employees as follows: – 3376 hours of safety train-

ing – 10,252 hours of profes-

sional/career development and regulatory training

– 2,066 hours of manage-ment/supervision training

– 3,620 hours of computer training

– 253 hours of general/per-sonal interest training

The average employee attended 6.8 training events and spent an average of 19.97 hours in training.

Two employees graduated from the GED Program that is coordinated and managed by the Facilities Training Of-fi ce and taught by a Durham Technical Community Col-lege faculty member.

The Facilities Training Offi ce coordinated and hosted an Association of Physical Plant Administrators’ Supervisor’s Toolkit Workshop that was attended by facilities staff from UNC-CH, Duke, NC

State, Appalachian State and UNC-Greensboro.

Approximately 60 new computer users enhanced


The Facilities Services Division averaged 941 full time equivalent employees during FY 2006-07 that were distributed as follows:

Department July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June Avg

Design & Construction Services 28 28 28 28 27 27 28 28 28 28 28 124 36

Building Services 353 355 358 358 358 362 361 359 359 360 359 265 351

Business Operations 64 66 67 67 65 65 65 66 67 67 67 68 66

Director, Facilities Services 4 4 4 4 4 4 4 4 4 4 4 4 4

Human Resources 8 8 8 7 7 8 8 8 8 8 8 8 8

Grounds Services 86 85 86 87 88 90 94 95 95 94 93 92 90

Housekeeping Services 359 360 365 376 376 381 384 388 395 399 407 415 384

Sustainability 1 2 3 3 3 3 3 2 2 2 2 3 2

Total 903 908 919 930 928 940 947 950 958 962 968 979 941

Personnel and Staffi ng


their knowledge and skills by attending Computer Fun-damentals training classes that were offered to Facilities employees.

The Sycamore Room, a dedicated training facility that accommodates up to 40 people, received automation upgrades; its functionality is now comparable to most other classrooms, conference and training rooms across campus.

In accordance with Facilities Services’ fi ve-year Strategic Plan, the Facilities Training Coordinator spearheaded ef-forts to develop an employ-ee-led mechanism to solicit employee suggestions and a baseline employee climate survey; both instruments were implemented for use in FY 2006-07.

Knock Your Socks Off Customer Service train-ing, another strategic plan initiative, was provided to employees.

Major ongoing initiatives in concert with Facilities Services’ Strategic Plan 2005-2010 are to establish a process to identify training shortfalls and establish a for-mal cross training program.

95

1

29

176

41

10

180

160

140

120

100

80

60

40

20

0 Recruitment HR to Post Posted to Closing to Selection to Vacancy Date to Notice to HR Closing Selection Offer Date Offer Accepted

Human Resources continued

Design & Constuction Services 124 0 4 0 0 11 2 0 7 2

Building Services 266 4 26 10 1 256 24 2 28 11

Business Operations 69 0 9 1 0 16 5 0 7 0

Director, Facilities Services 0 0 0 0 0 0 0 0 0 0

Human Resources 0 0 1 0 0 4 1 0 0 0

Grounds Services 93 1 16 2 0 13 9 1 4 0

Housekeeping Services 419 10 96 9 2 43 43 4 37 0

Sustainability 0 0 3 0 0 1 1 0 1 0

Total *971 15 155 22 3 **344 85 7 84 13

Depa

rtmen

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Inte

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enta

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ansf

ers

Late

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rans

fers

New

Hire

s

Prom

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ns

Reas

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djus

tmen

ts

Term

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ions

Decl

ined

Offe

rs

Posi

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Abol

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Personnel Actions

* The interdepartmental transfers are the result of new department numbers that were assigned to DCS, Building Services, Business Operations, Grounds and Housekeeping effective June 11, 2007.

** Effective January 22, 2007, salary adjustments were implemented to raise employees’ salaries to 87% of qualifying.

Recruiting Cycle Time (number of days) July 1, 2006–June 30, 2007


Sustainability

The Sustainability Offi ce advances the triple bottom line of ecological integrity, economic prosperity and social equity. Staff members catalyze the development and implementation of

sustainable policies, practices and curricula for all members of the University community.

The Sustainability Offi ce serves as the secretariat for the Sustainability Advisory Committee that reports to the Vice Chancellor for Finance and Administration.

The Sustainability Director serves as the Advisor to the Renewable Energy Special Projects Committee, the student group that authorizes the allocation of $200,000 per year in Green Energy fees.

The Sustainability Offi ce provides educational materials and awareness raising events to a variety of campus cus-tomers. Training sessions over the past year have focused on

energy saving practices and technologies.

Sustainability maintains an active web site, including a calendar of events throughout the region. The sustainability listserv reaches more than 600 recipients.

Chancellor Moeser signed the American College and University Presidents Climate Commitment, pledging UNC to climate neutrality as soon as possible, with a minimum 80% reduction in greenhouse gas emissions by 2050.

$1 million of energyeffi ciency upgrades were

completed, with a simple payback of 3.7 years. Another $200,000 of energy upgrades were initiated. Lighting sys-tems were replaced in Battle-Vance-Pettigrew, Bingham, Fetzer and Woollen Gyms, Kenan and Morehead Labs,

Lineberger, Manning, Pea-body, the Student Recreation Center, Taylor, and Thurston Bowles. Premium effi ciency motors were installed in multiple buildings.

LEED certifi cation was received for the School of Nursing Addition and signage highlighting green features in the building was installed.

The Sustainability Offi ce spearheaded an Energy Effi cient Purchasing Policy, approved by the Chancellor’s cabinet. Whenever feasible, campus staff should purchase items that have been certi-fi ed under the EPA Energy Star program. (http://www.energystar.gov).

Energy modeling guidance for UNC capital projects was developed. Energy modeling conducted on capital projects currently in the design phase reveals 20-45% energy savings beyond ASHRAE 90.1-2004.

A $136,000 grant for the Morrison solar energy project from the Energy Policy Council was fi nalized. The Sustainability Director served on a selection committee for the fi rm that is developing the energy monitoring and feedback software, and web-site, for Morrison. She also participated in planning the

Director of Sustainablity (3)Cindy Shea

Energy Conservation

ManagerWarren Jochem

Sustainability

Administrative & Program Assistant

Christy Raulli


programming for the Sus-tainability Theme House in Morrison, which has approxi-mately 90 members, making it the largest theme house on campus.

The Sustainability Offi ce hosted Campus Sustainability Day on October 26 at various campus locations and also

co-hosted a week-long series of events associated with Earth Day. The offi ce also sponsored “Captain Planet Pancake Breakfasts” in mul-tiple residence halls.

Worked with Staples, UNC Purchasing, and Recycling to place environmentally prefer-able purchasing language on

the Staples ordering website.

A UNC Energy Committee composed of engineers from multiple campus departments was launched.

Building energy profi les documenting energy and water consumption by utility type in 130 campus buildings

was updated. The buildings are further broken down by functional type – labs, class-rooms, offi ces, etc.

The Save-Energy website (http://www.save-energy.unc.edu) was developed to provide energy saving ideas for stu-dents, faculty, and staff.

The Sustainability Offi ce worked with many student groups to raise awareness of energy and sustainability issues and to facilitate the accomplishment of their ob-jectives. Bumper stickers that are affi xed to the P2P buses, noting their use of biodiesel fuel, were printed. 15,000 Please Turn Out the Lights stickers were also printed and distributed.

An Energy Award was instituted by the Sustainabil-ity Offi ce and was awarded to the Olde Campus Upper Quad community as part of the 2007 Green Games.

Dual fl ush toilets that reduce water consumption by up to 31% per fl ush were installed in fi ve campus build-ings. When pulled up, the fl ush valves on these toilets release 1.1 gallons of water. When pushed down, they release 1.6 gallons of water. Signage makes it easy to remember.

Sustainabliity continued


Energy Conservation

As noted in last year’s report, the Legislature has mandated that state agencies and universi-ties achieve a 20 percent reduction in their use of petroleum-based products in their vehicle

fl eets by January 1, 2010, compared to their base-year consumption in FY 04-05. The University’s plan to achieve this mandate was submitted in January, 2006, and our fi rst report to the State Energy Offi ce on FY 05-06 data was submitted in October 2006. The report shows that UNC-Chapel Hill is on track to meet the overall 20 percent reduction in that it achieved a four percent or 10,195 gallon reduction in its use of gasoline and petroleum based motor oil during the fi scal year even though the major elements of the plan were only in place for fi ve months of the fi scal year. Major elements of the plan include the following:

– Convert the two main gasoline tanks on campus from regular gasoline to E-10, which can be used in all current fl eet vehicles.

– Switch to synthetic oil in roughly 90 percent of the fl eet vehicles, which will reduce the consumption of petroleum-based oil by 3,300 quarts per year.

– Complete the installation of an E-85 tank and pump at the main Service Sta-tion which was delayed by Underwriters Laboratories withdrawing their certifi ca-tion on E-85 equipment.

– Purchase fl ex-fuel vehicles for all fl eet additions or replacements when available on State Term contracts.

To further reduce energy consumption, twelve more buildings were added to the HVAC night setback program. In this program, non-critical air handlers are turned off during unoccupied periods. This program, now functioning in twenty-four

buildings, saves more than 1,000 tons of cooling per night in the summer — enough for more than 300 houses — and similar amounts of heating energy in the winter.

Electric vehicles and on-campus maintenance zone shops are reducing the need for liquid fuels. The Grounds, Building Services, and Housekeeping depart-ments each own small, pilot fl eets of electric vehicles. Zone maintenance shops in strategic campus locations will

further reduce the need for gasoline-powered trucks and service vans.

To reduce energy consumption and emissions, numerous HVAC equipment upgrades were completed. High effi ciency motor drives were installed in the Giles Horney building, air handler controls in Mitchell Hall were upgraded from pneumatic to digital, and terminal box con-trols in MBRB were upgraded from pneumatic to digital. About six motors rang-

ing in size from 20 - 50 hp failed and were replaced with upgraded NEMA premium effi ciency motors.

To reduce natural gas consumption, HVAC imple-mented a boiler fl ue monitor-ing program to supplement existing preventive mainte-nance procedures. Under the new program, technicians use a combustion gas analyzer to optimize boiler tuning on at least an annual basis.

The University maintains a small fl eet of rental vehicles in the Carolina Motor Pool for the use of departments that do not need a perma-nently assigned vehicle or that need to occasionally supplement their fl eet. Three of these vehicles are hybrid gasoline-electric models.

– 10% of the total amount landfi lled for the campus. A signifi cant portion of waste landfi lled – 202 tons – was collected from the “convenience center” at the Surplus Property Warehouse. The convenience center was created to handle waste from both the Surplus Property operations and to serve as a drop-off point for construc-tion shops. For example, broken furniture and con-struction debris collected at Surplus are taken to the Or-ange County Construction and Demolition Landfi ll. The “convenience center” also serves as the primary campus collection point for scrap metal.

87% of the 161 tons of recycled construction and demolition debris were source-separated by campus employees. These materials included pallets, clean wood waste, scrap metal, concrete and brick.

During FY 06-07 , 2,613.6 tons of construction waste from capital projects were diverted from the landfi ll through recycling or salvage. A total of 3,544.4 tons of construction waste were reported during this time period, resulting in a recy-cling rate of 73.74%. UNC is

387 tons of yard waste and tree trimmings were processed by the Grounds Department for use as mulch or to be sold to the community as fi rewood.

By recycling almost 2,600 tons of fi ber, the largest share of the waste stream, Carolina saved 44,130 trees, 18 million gallons of water, 1.2 million gallons of oil and avoided 1.5 million pounds of air pollu-tion and almost 8,000 cubic yards of landfi ll space.

The campus indoor recycling program has expanded as the campus has grown, with indoor recycling provided in virtually every building on campus. Efforts have been made to keep up with this growth by adding collection

bins and adjusting pickup schedules. Since FY 05-06, the indoor recycling of offi ce paper has increased 20% and 23% for newspapers and magazines. Twenty-one percent more bottles and cans were also recycled during this time.

At 855 tons, corrugated cardboard accounts for ap-proximately 20% by weight of all the recyclables collected from campus. Before students arrive on campus in August, they receive information from OWRR on the Orange County ban on cardboard at the landfi ll. Additional dumpsters, eye-catching signs, and extra staff remind them of the need to recycle boxes once they arrive. In 2006, 18

tons of cardboard, brought by 8,000 residential students, were recycled.

The Construction and Demolition recycling program at Carolina continued to evolve and solidify. The pro-gram includes the contractor-managed waste from capital project renovations, new construction, and building demolition; campus-generated waste from operations, main-tenance, and construction; and special cleanouts on campus.

During the FY 06-07 maintenance, operations and renovations performed by Facilities Services and campus departments generated 763 tons of construction waste. Of this, 602 tons were landfi lled


Waste Reduction & Recycling

During FY 06-07, with a population of 39,000, campus waste rose to 10,116 tons of waste managed (5,785 tons landfi lled and 4,331 tons recycled). At the same time, campus recy-

cling reached an all-time high of 43%.

Amount Landfi lled and Recycled

57 %Landfi lled

43 %Recycled


one of only a few universities nationwide tracking construc-tion waste this comprehen-sively.

The University’s Construc-tion and Demolition recycling policy incorporates Orange County’s Regulated Recy-clable Materials ordinance, which requires the recycling of cardboard, scrap metal, clean wood, pallets, and crates. Carolina’s Construc-tion Waste Specialist analyzes projects during the design phase to identify materials that are recyclable or reus-able on campus or elsewhere. Each contractor must submit a Solid Waste Management Plan and monthly reports showing all non-hazardous waste recycled, salvaged or sent to the landfi ll.

After years of planning, the decommissioning and demolition of Venable Hall, the more than 80-year old chemistry building, began. This project exemplifi es the variety of reuse and recycling efforts pursued on construc-tion and demolition projects at Carolina:– The Surplus Retail Store

received 20 two-ton truckloads of furniture and equipment;

– The chemistry and marine sciences departments are

utilizing furniture and equipment to upgrade other areas on campus. In addition, a truckload of offi ce furniture was sent to the UNC Institute of Ma-rine Sciences in Morehead City;

– UNC Maintenance Shops salvaged items such as pumps and electrical pan-els, and the Roofi ng Shop will acquire the slate roof-ing and concrete roofi ng pavers for reuse in campus

projects; and – Granite steps and door

surrounds will be reused in constructing New Venable Hall.

Once the University reached capacity for reusing materi-als, a subcontractor removed more than 11 tons of furnish-ings and equipment in May. These items were transported to Haiti to be redistributed and used by citizens of the island nation with the

greatest need.

The Residential Green Games program is an environmental competition among residence halls created by students in 1993. The goal is to stimulate energy and water conservation, reduce the amount of trash generated while increasing recycling, and promote student aware-ness of campus sustainability initiatives. In January, the Offi ce of Waste Reduction & Recycling expanded the very successful student Green Games program to include a category for faculty and staff. The program awards indi-viduals and organizations that best support environmentally best practices for the year in eight separate categories: Recycler of the Year; Green Department of the Year; Alternative Commuter of the Year; Environmental Motiva-tor of the Year; Energy Saver of the Year; Waste Reducer of the Year; Water Conser-vationist of the Year; and Enviro-Maniac of the Year.

UNC participated in RecycleMania, a national recycling competition that included 178 schools in 2007. UNC ranked fourth in high-est gross tonnage of recy-clables, regardless of campus population.

Furnishings and equipment from Venable Hall that are destined for Haiti.

In his nomination, Bowers, an electronics technician in Housing Support, was referred to as the “driving force” in the installation and maintenance of a networked access-control system that monitors every automatic door, exterior door, bath, hallway and bedroom door throughout 38 residence halls, nine family apartment build-ings and an offi ce building in Baity Hill. It was also noted that, “His positive attitude, his personal pride in his work and his willingness to take on additional responsibilities are some of the attributes that set him apart from others.”

Thompson, a housekeeper for Connor and Winston Residence Halls, displays such dedication to her job and care for students and staff that she received more than 30 letters of support for her nomina-tion for the Massey award. According to one student, Thompson is “the reason that this University is great.” Cleaning up after entire fl oors of college-aged males is obvi-ously a challenging job, but the positive attitude Thomp-son brings to the workplace has earned her the respect of everyone she meets. In fact, many students look to her as their “mother away from home.”

Pelland, director of Grounds Services, was recognized for his leadership, open com-munication and fair treatment to all, which has led Grounds to become one of the most professional and effi cient departments on campus. His commitment to protecting plants and trees identifi ed in the Chancellor’s Task Force on Landscape Heritage and Plant Diversity was also a factor in selecting Pelland for this year’s award. Because of his foresight, whenever a tree is removed due to construc-tion on campus, a replacement fee is charged that is then used to buy and plant another tree.


Awards

The C. Knox Massey Distinguished Service Award is one of the highest honors that can be bestowed upon University faculty and staff; and half of the recipients of the 2006 award

were Facilities Services employees. Terry Bowers, Wanda Thompson and Kirk Pelland, were among the six employees – out of the 11,000-plus University workforce – selected by Chancellor James Moeser to receive this prestigious distinction.

Mark Moon, Grounds Supervisor, received the Uni-versity Managers Association’s Outstanding Encouragement of Learning and Development Award. Each year, the award recognizes one outstanding supervisor who facilitates and supports their staff members’ participation in professional learning activities. The award was created as a result of a recommendation from the Chancellor’s Task Force for a Better Workplace, support-ing their goal of creating a campus environment in which all members of the University community are encouraged to pursue opportunities for learning and professional growth.

Facilities ServicesCampus Box 1800 • 103 Airport Drive

Chapel Hill, NC 27599-1800

www.fac.unc.edu

22007007 Annual ReportAnnual Report FFacilities … is essential that the University’s buildings...

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