2013 Training Brochure (Single)(1)

7/29/2019 2013 Training Brochure (Single)(1)

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1www.crownagents.com/training

www.crownagents.co/training

TRAINING & CAPACITY DEVELOPMENT

learn rom lth


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Who we are

WHAT WE DO

Our expertise in institutional development, public fnance,

banking, trade, procurement and logistics helps countriesto grow their economies, reduce poverty and improve health.

Our determined, resourceul and collaborative approach

means we create a lasting impact or our clients.

OUR HISTORY

Crown Agents was ounded in 1833. We operated as a British

statutory corporation or many years and transerred to the

private sector as a limited company owned by The Crown Agents

Foundation in 1997. The Foundation oversees our ethos and

activities. Our bank and investment management company areboth regulated by the Financial Services Authority (FSA).

OUR CORE SERVICES

Supply Chain Management

Consultancy

Financial Services


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Learn from aweaLTH of experience

conTenTS

LEARNING THAT FITS YOUR WORLD 4-5

INNOVATIVE TRAINING 6-7

2013 AT A GLANCE 8-9

COURSES:

CROWN AGENTSExECUTIVE ACADEmY 10-13

EFFECTIVENESS SKILLS

HUmAN & INSTITUTIONALCApACITY DEVELOpmENT 15-23

GOVERNANCE, AUDIT &RISK ASSURANCE 24-27

BUSINESS pERFORmANCEOpTImISATION 28-31

SpECIALIST SKILLS

pROCUREmENT & SUppLYCHAIN SERVICES 33-39

pUBLIC FINANCIAL mANAGEmENT 40-47

BANKING, FINANCE & pENSIONS 48-53

BOOKING INFORmATION 54

USEFUL INFORmATION 55

We turn theory into ractice

We are practitioners. We work with you to apply concepts and

models to real working situations, so that you put learning into

action right away.

Cobining secialist skills with technicalknow-how

We develop transerable skills alongside more specialisttechnical expertise, creating successul and expert leaders and

managers.

Tailored to your career and yourorganisation

We match your needs with an appropriate mix o training

modules, mentoring and coaching and learning support. We

deliver in-house programmes when and where you choose.


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For urther inormation or to book your place please contact T: +44 (0) 20 8710 6770 or E: [email protected]

We ride ourselves on oering clients a diverse andeible range o caacity develoent and training

services that eet the ever-changing needs o

organisations in the odern world.

LearninG THaTfiTS your worLd

4

TaiLored TraininG &capaciTy deVeLopmenTSoLuTionS

At Crown Agents we appreciate that one size never ts all.

We have the proven expertise and fexibility to provide you with

uniquely crated programmes to meet your specic objectives

and challenges.

We deliver these programmes and solutions wherever it is most

convenient, whether it is at our International Training Centre,at your premises or at any location o your choice.

Secialist

Skills

Tailored

or You

more eibility,greater beneft

EectivenessSkills

open proGramme

Our comprehensive programme o open courses has been

revised and rereshed to meet the demands and challenges acing

organisations today. Many o our popular courses remain in the

schedule or 2013, in addition we have several new courses and an

exciting programme o webinars and two and three day workshops.

Several o our 2013 programmes are designed to run consecutively

to oer you a modular approach to training enabling you to select a

number o modules to attend, including:

Crown Agents Executive Academy Modules 1-4

Pre and Post contract procurement course Kenya

We also oer several three day programmes to precede or ollow

longer programmes to enhance your learning.

Additionally we can work with you to create your own modular

programmes combining several o our open programmes to create

a unique training package to meet your individual and organisational

training needs.


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www.crownagents.com/training

TAILOREDFORYOU

EFFECT

IVENESS

SKILLS

SPECIA

LISTSK

ILLS

Human

&Institutio

nalC

ap

acity

Dev

elopme

nt

Sup

plyChainS

ervices

Banking,F

inance&

Pensio

ns

TrainingNeedsAnalysis

Coaching&

Mentoring

In-H

ouseD

elivery

Public

Financia

lManagem

en

t

Governance,A

udit&Risk

BusinessPerfo

rm

ance

Optim

isa

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on

5

Tlk t s t t sss tts

e: [email protected]: +44 (0) 20 8710 6770

TraininG needSanaLySiS

Crown Agents is able to help clients identiy where training is required

and what solutions could be oered to satisy this need. This analysis

is driven by organisational goals and strategies and takes into

account current and uture needs.

compLemenTaryTraininG SerViceS

We have a wide variety o training and capacity

development services to oer clients, including:

Establishing and managing assessment centres

or organisations or sta development and

recruitment purposes

Train the trainer

Executive and perormance coaching

One-to-one mentoring services

Building training strategies and implementationplans or organisations

Capacity development consultancy work


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6 For urther inormation or to book your place please contact T: +44 (0) 20 8710 6770 or E: [email protected]

We deliver quality programmes with the support o leading proessional bodies including:

Unrivalled learning eerience:

Background theories underinned by a strong

ocus on the ractical alication o skills.

We ake use o aroriate case studies and

siulation eercises, invite guest resentersand ake educational visits to enhance the

learning journey.

Interaction:

Every asect o our training ro the style

o delivery to ost learning event suort is

careully crated to deliver shared learning andeeriences aongst dierent cultures and

accolished eers ro diverse coanies,

industries, organisations and countries.

innoVaTiVeTraininG


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Innovation:

Innovation is at the heart o everything

we do at Crown Agents.

We pride ourselves on constantly evolving our training techniques, teaching the

latest best practices, using a range o technology, including e-learning and video

conerencing, and blended learning approaches to ensure that every participant

gets real value or money.

We ensure that our courses deliver a measurable return on investment by equipping

every participant with the skills, know-how and deliverable solutions to be able to

implement their learning on their return to work.

We review and evolve our products regularly based on discussions with our

clients and ensure we address the ever-changing external pressures aced by

organisations. We constantly adapt our course content to incorporate the latest

thinking and initiatives.

To enhance our 2013 training oering we are pleased to launch a programme

o webinars. These give you a great opportunity to experience the training that

Crown Agents oers without leaving the oce. For urther inormation please

visit www.crownagents.com/training


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8 All programmes can be tailored to your needs. Contact us T: +44 (0) 20 8710 6770 or E: [email protected]

January daTeBenchmarking Organisational Integrity 14 - 18 Jan

Corporate Governance & Risk Assurance 21 - 25 Jan

Public Service Delivery: New Innovations & Value or Money 28 Jan - 1 Feb

february daTeWomen in Management 11 - 15 Feb

Management Development or Senior Executives 11 - 22 Feb

Enhancing Individual Perormance 18 - 20 Feb

Eective Succession Planning 25 - 27 Feb

Executive Academy: Module 1: Turning Vision into Strategies 25 Feb - 1 Mar

Pensions Reorm 25 Feb - 1 Mar

Eective Financial Management Skills 27 Feb - 1 Mar

marcH daTeExecutive Academy: Module 2: Key Ski lls in Inuencing 4 - 8 Mar

Eective Management Skills 4 - 15 Mar

Inspirational Leadership & Successul Team Building 4 - 15 Mar

Executive Academy: Module 3: Leadership in Action 11 - 15 Mar

The Essentials o Integrity in Procurement 11 - 15 Mar

Integrating Public Financial Management Systems:Key Issues & Insights

11 - 15 Mar

Conducting Difcult Interviews 18 - 20 Mar

Successul Approaches to Crisis Management 18 - 20 Mar

Executive Academy: Module 4: Maximising Perormance 18 - 22 Mar

Powerul Communication: Skills & Approaches 18 - 22 Mar

apriL daTePlanning Procurement, Designing & Evaluating Tenders,& Managing Contracts

8 - 19 Apr

Being an Eective Director 15 - 19 Apr

Stock Control & Warehouse Management 15 - 19 Apr

HR Strategies & Practices: The Latest Thinking 15 - 26 Apr

CS-DRMS & CS-PDAT Masterclass:Optimising Debt Management Operations

15 - 26 Apr

Programme & Project Management: Key Issues & Insights 22 - 26 AprInternational Financial Reporting Standards 22 - 26 Apr

Successul Tendering & Contract Management or Works& Consultancy Services

22 - 26 Apr

Delivering Successul Change Management 22 Apr - 3 May

e-Procurement: Strategies or Success 22 Apr - 3 May

Powerul Strategies or Human Capital Development 29 Apr - 1 May

may daTeInternational Trade Procedures:New Developments & Key Solutions

6 - 10 May

Executive Leadership or Customs 13 - 17 May

Public-Private Partnerships: Key Issues & Insights 13 - 17 May

Tax Audit Skills 13 - 17 May

Eective Supply Chain Strategies or Executives 13 - 24 May

Mobile Banking 20 - 21 May

Workshop on Public-Private Partnerships:

Funding Strategies & Attracting Private Investment20 - 22 May

Procurement Planning, Designing & Evaluating Tenders 20 - 24 May

Leadership & Governance o Programmes & Projects 20 - 24 May

International Payments 22 - 23 May

Managing Contracts and Monitoring & EvaluatingProcurement Perormance

27 - 31 May

June daTeExecutive Academy: Module 1: Turning Vision into Strategies 3 - 7 Jun

Monitoring & Audit o Procurement Perormance 3 - 7 Jun

Governance & Regulation o Pensions 3 - 7 Jun

Risk-Based Auditing 3 - 14 Jun

Fundamentals o Procurement 10 - 14 Jun

Public Debt Management: Priorities & Strategies 17 - 28 JunRisk Management in Banks & Financial Crime Prevention 17 - 28 Jun

Management Development or Senior Executives 24 Jun - 5 Jul

JuLy daTePowerul Communication: Skills & Approaches 1 - 5 Jul

Financial Management o Development Projects 1 - 12 Jul

Health Supply Chain Management 15 - 19 Jul

Executive Leadership or Tax Authorities 15 - 19 Jul

Programme & Perormance Budgeting:Practical Implementation

15 - 26 Jul

Strategic Planning & the Balanced Scorecard 15 - 26 Jul

Health Supply Chain Management 22 - 26 Jul

IT Audit 22 Jul - 2 Aug

Strengthening ICT Capabilities:Meeting the Needs o the Business

29 Jul - 2 Aug

2013aT a GLance


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KEYCrown Agents Executive Academy

Human & Institutional Capacity Development

Governance & Risk Assurance

Business Perormance Optimisation

Procurement and Supply Chain Services

Public Financial Management

Banking, Finance, Pensions

New course or 2013*

Courses with qualications*

Several dates or locations*

auGuST daTeStrengthening ICT Capabilities:Providing Customer e-Services

5 - 9 Aug

Trade & Growth: Priorities & Strategies 5 - 9 Aug

Pensions: Policies & Issues 5 - 9 Aug

Integrity in Procurement: Skills & Solutions 5 - 16 Aug

Consulting, Interviewing Skills & Report Writing or Auditors 12 - 16 Aug

Procurement Planning, Designing & Evaluating Tenders 12 - 16 Aug

Financial Instruments & Capital Market Growth 12 - 23 Aug

Improving Customer Service in Banks 19 - 21 Aug

Understanding the Organisation & OptimisingBusiness Processes

19 - 23 Aug

Monitoring & Evaluation : Priorities & Strategies 19 - 23 Aug

Managing Contracts and Monitoring & EvaluatingProcurement Perormance

19 - 23 Aug

SepTember daTeProcurement o Consultancy Services 2 - 6 Sep

Eective Management Skills 2 - 13 Sep

Executive Academy: Module 2: Key Ski lls in Inuencing 9 - 13 Sep

Leadership & Governance o Programmes & Projects 16 - 20 Sep

HR Strategies & Practices: The Latest Thinking 16 - 27 Sep

e-Procurement: Strategies or Success 16 - 27 SepManaging Pensions Schemes in a Development Environment 16 - 27 Sep

Ofce Administration & Management: Achieving Efciency& Eectiveness

23 - 27 Sep

Inspirational Leadership & Successul Team Building 23 - 27 Sep

International Tax & Transer Pricing:Fundamentals & Implications

23 Sep - 4 Oct

Eective Internal Auditing or Banks 30 Sep - 4 Oct

International Trade Procedures: New Developments& Key Solutions

30 Sep - 4 Oct

ocTober daTeWomen in Management 7 - 11 Oct

Executive Academy: Module 1: Turning Vision into Strategies 7 - 11 Oct

Advanced Auditing Skills 7 - 18 Oct

Public-Private Partnerships: Practical Implementation 7 - 18 Oct

International Financial Reporting Standards 14 - 18 Oct

Workshop on Public-Private Partnerships:Funding Strategies & Attracting Private Investment

21 - 23 Oct

Executive Academy: Module 3: Leadership in Action 21 - 25 Oct

Managing Public Sector Investment Programmes& Capital Projects

21 - 25 Oct

Perormance Auditing & Value or Money 21 Oct - 1 Nov

Planning Procurement, Designing & Evaluating Tenders,& Managing Contracts

21 Oct - 1 Nov

Budget Execution through Strategic Financial Management 21 Oct - 1 Nov

noVember daTeExecutive Academy: Module 2: Key Skills in Inuencing 4 - 8 Nov

Project Evaluation & Impact Assessment: Tools & Techniques 4 - 8 Nov

Monitoring & Audit o Procurement Perormance 4 - 8 Nov

Inspirational Leadership & Successul Team Building 4 - 15 Nov

Developing Leaders to Manage Medical Stores 11 - 15 Nov

Benchmarking Organisational Integrity 11 - 15 NovPreventing Fraud & Forensic Audit 11 - 22 Nov

Integrating Public Financial Management Systems:Practical Implementation

11 - 22 Nov

Programme & Project Management: Practical Implementation 18 - 29 Nov

Eective Supply Chain Strategies or Executives 18 - 29 Nov

Executive Academy: Module 3: Leadership in Action 25 - 29 Nov

Tax Audit Skills 25 - 29 Nov

Programme & Perormance Budgeting: Key Issues & Insights 25 - 29 Nov

december daTeProcurement o Consultancy Services 2 - 6 Dec

Executive Academy: Module 4: Maximising Perormance 2 - 6 Dec

Management Development or Senior Executives 2 - 13 Dec

Delivering Successul Change Management 2 - 13 Dec

Mastering Budgeting & Accounting Skills 2 - 13 Dec

Risk Management & Debt Sustainability 2 - 13 Dec

Pensions: Policies & Issues 9 - 13 Dec

*Please note that these icons reerto the course inormation pages


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Do you want to aiise your own

organisational eectiveness, drive a

strong change agenda and develo

into a charisatic leader? I the

answer is yes, then the Crown Agents

Eecutive Acadey is or you.

The Crown Agents Executive Academy is a culmination o over 40 yearsexperience in executive education. Our trainers are leading experts in various

felds o management and will explore practical solutions with you regarding

your everyday challenges. The programme comprises our modules running

throughout the year across our continents; Europe, Arica, Asia and North

America. You have the option to complete these modules in dierent countries

with the opportunity to participate in cultural and educational visits in dierent

settings; a perect environment in which to challenge your assumptions,

examine your preconceived ideas and develop insights into your uture and

that o your organisation. Attendance o all the modules and the successulcompletion o an assignment at the end o the ourth module will lead to the

Institute o Leadership and Management (ILM) endorsed award.


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wHy cHooSecrown aGenTSexecuTiVe academy?

Leadership is not only about providing guidance rom the top. It is

about empowering individuals and teams to operate independently

yet with a shared purpose. It is about communicating a clear vision

and strategy, and ollowing up with the execution.

You will benet rom the use o modern technology and have your

own dedicated executive coach. You will also be invited to attend

a webinar with an expert guest speaker to learn about his/her

experiences in a specic area o leadership.

moduLeS of caexecuTiVe academy:

Cutting edge content, Executive Leadership:

Turning Vision into Strategies module 1

Key Skills in Inuencing module 2

Leadershi in Action module 3

maiising perorance module 4

iTS noT oVerafTer THe LeSSonS

An experienced executive coach will be available to assist with

assignments throughout and ater the programme ensuring that

your learning is embedded eectively into your workplace.

Our exclusive academy is priced upon application taking into

account your specic needs and whether you wish to proceed

with the ILM qualication. Please contact us to discuss this urther.

execuTiVeacadem

y


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c

c

execuTiVe academy moduLe 1: TurninG ViSion inTo STraTeGieS

Do you asire to lead your organisation to the net level? Do

you want to otivate and insire your tea to buy into your

vision o how to ove your organisation orward? I these

are the challenges you ace, then this odule is or you.

The essence o leadership is having a vision. It denes what you

want to achieve as a leader and directs your journey into theuture. It maniests into goals, actions and belies. It also inspires

the people around you to contribute towards achieving shared

common goals. In short, it is about creating a compelling picture

o a desirable but achievable uture or your organisation.

This module will provide you with valuable insights into the latest

leadership approaches and oers practical solutions or creating a

compelling vision and a strategic plan or your organisation to make

your dream a reality.

execuTiVe academy moduLe 2: Key SKiLLS in infLuencinG

Are you a leader who wishes to create lasting value and

wants successul relationshis at all levels to shae your

organisations uture? Do you want eole to join you on

your quest? I the answer is yes, then this odule is or you.

Leadership involves infuencing people to see and do things

dierently. Whether you are negotiating on an individual basis,

making a presentation to a group or contributing in meetings,

the ability to persuade others is crucial.

Module 2 concentrates on the powerul skills and psychological insights

o infuencing others. The ocus will be on working with peers and partners

to examine inter-unctional relationships as your organisation aces

increasing challenges to reduce budget provisions, drive cost eciency

and streamline your operation.

execuTiVe academy moduLe 3: LeaderSHip in acTion

Are you interested to learn about yoursel as a leader

entrusted to drive your organisations erorance? Do you

wish to drive a ersonal leadershi aniesto about what

you can oer to others, how your vision connects with your

colleagues and why they should ollow you? I the answer isyes, this odule will hel you drive your organisation orward.

To be an outstanding leader you need a deep understanding

o yoursel and the condence to make critical decisions. Great

leaders are able to cope with lies demands and pressures, and

to build and make use o rewarding relationships, while not shying

away rom tough decisions.

This module concentrates on an integrated organisational perspective

in which you and your peers analyse and seek solutions to the individual

leadership challenges you ace.

This module will demonstrate how the output o a blended learning

approach can be transerred to your proessional situation. Your executive

coach will help you to assess areas such as sel-regard, inter-personal

skills, stress management and handling personal change.

LOCATION DATES FEE

UK 25 FEB - 1 mAR

INDIA 3 - 7 JUN

USA 7 - 11 OCT

pRICE ON

AppLICATION

LOCATION DATES FEE

UK 4 - 8 mAR

SOUTH AFRICA 9 - 13 SEp

KENYA 4 - 8 NOV

pRICE ON

AppLICATION

LOCATION DATES FEE

UK 11 - 15 mAR

mALAYSIA 21 - 25 OCT

ZAmBIA 25 - 29 NOV

pRICE ON

AppLICATION


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execuTiVeac

ademy

I enjoyed y tie on the Eecutive Leadershi rograeat Crown Agents. It was insightul, thought rovoking and I

had the oortunity to reect on y aroach to strategy and

erorance anageent. I also cherished sharing eeriences

with colleagues on the rograe ro around the world.

I would recoend you consider the rograe i you want

to irove on your eectiveness as a leader.

webSTer KaunGa

S Ts mg,

ntl bk ml

Executive Leadership: Delivering Results through Strategic

Perormance Management, October 2012

execuTiVe academy moduLe 4: maximiSinG performance

Do you want to understand the key drivers and otivators

that ake eole go the etra ile? Are you resonsible

or creating the conditions and environent or sustainable

high erorance in your organisation? I the answer is yes,

this odule will equi you with a owerul skill set to eet

and eceed challenges.

Leadership impacts on the climate in organisations which in turn

can determine how well people perorm. As a leader, you create

the environment in which people can excel. This stimulating

and inspirational module takes an unusual angle in examining

organisational success actors.

Using experiences rom Crown Agents project work in ragile states and

the highly successul London Olympic Games o 2012, this module will

challenge your pre-conceived ideas on motivation and perormance.

It uses examples o endeavour, courage and determination that led

to signicant success. Learn the lessons that can be the catalyst or

organisation improvement.

LOCATION DATES FEE

UK 18 - 22 mAR

DUBAI 2 - 6 DEC

pRICE ON

AppLICATION


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All organisations, irresective o size, have soething

in coon. To be successul they all require strong

leadershi and anageent, eective huan resourceanageent, robust business rocesses and good

roject anageent. Our course content resonds to

the increasing ressures or organisations to eror,

equiing organisations and individuals with the skills

to adat and ebrace change eectively and ensuring

organisational success.

Crown Agents courses are designed by proven practitioners.

Our case studies and simulation exercises cover a wide range

o sectors to enhance cross learning o experiences. Whats more,

participants come rom a diverse range o proessions, sectors

and nationalities giving a richer depth o learning.

Whether you work or a government ministry or department, public

enterprise, non-governmental organisation, private sector business,

academic institution or any other entity, our courses are highly

relevant or your needs.

Human & inSTiTuTionaLcapaciTy deVeLopmenT(Hicd)

Courses in our HICD category ocus on the everyday people skills

that you need. Our course oering includes managing organisational

resources, leadership, eective communication, customer service

and project management.

enHancinGindiViduaL &orGaniSaTionaLeffecTiVeneSS

GoVernance, audiT& riSK aSSurance

Good governance and compliance are the cornerstones o all

well-managed organisations. Maintaining a high level o institutional

integrity is necessary to increase accountability and prevent unethical

practices that undermine trust and condence. Crown Agents has

experience in delivering well governed projects around the world.

We draw on this experience and latest thinking to deliver courses in

corporate governance, risk assurance, audit, raud prevention andorensic investigation.

buSineSS performanceopTimiSaTion

Optimising business processes is a critical actor in the delivery

o organisational objectives. Focusing on continuous improvement

increases organisational eciency and eectiveness, reduces cost

and improves the quality o individual and organisational output.

Crown Agents courses in this area include; business process

optimisation, change management, strengthening ICT capabilities,

strategic planning, balanced scorecard and monitoring

and evaluation.

Secialist

Skills

Tailored

or You

more eibility,

greater beneft

Eectiveness

Skills


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Our etensive eerience o heling

organisations all over the world buildcaacity allows us to oer deliverable,

achievable and owerul lasting solutions

to our clients challenges and hel the

deliver tangible results.


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&

S

o

c

c

o

Hr STraTeGieS & pracTiceS: THe LaTeST THinKinG

Strategic Huan Resource manageent (HRm) is

constantly evolving. This course provides participants with

the latest thinking on HR strategy and shares practical techniques

to help create a robust and tailored approach to your people

challenges.

Using Crown Agents worldwide experience in capacity buildingand people development, this course gives participants valuable

and practical tools and techniques to re-invigorate and maximise

individual potential and perormance.

WHO WILL BENEFIT?

HR, training and general managers who wish to learn the very latest

HR techniques and need to promote and deliver the organisations

goals through people management.

HOW YOU WILL BENEFIT YOU WILL BE ABLE TO:

create and deliver a pro-active HRM strategic plan

become a strategic business partner to the organisation

update your knowledge and deliver specic strategies on

recruitment, retention and succession planning

use the latest tools and techniques on perormance management

understand eective employee relations and reward management

strategies

appreciate and deliver accelerated learning based training

opportunities and plans

powerfuL STraTeGieS for Human capiTaL manaGemenT

princially created or HR roessionals, this rograe

concentrates on how you can increase the roductivity o

your eole through easureents, analysis and evaluation.

Human Capital Management (HCM) is an essential part o the

strategy-making process and helps managers make the link

between an organisations overall strategy and its people strategies.

This course covers the application and strategic alignment with

the business, with the ocus being on the practical steps to

implementation.

WHO WILL BENEFIT?

HR executives and managers required to provide evidence o

value-or-money and return on investment on their services.


identiy and use the steps to the successul implementation o HCM

improve your HR service by demonstrating that it produces results

or the organisation

use proven templates to produce valuable management inormation

data in support o organisation strategies

produce improved results-driven HR strategies

effecTiVe manaGemenT SKiLLS (iLm cerTificaTe)

This internationally accredited course delivers a

anageent caability ackage or everyone who is

resonsible or eole anageent and erorance.

This course ocuses on a nuber o essential tools and

techniques to aiise anagerial eectiveness.

This programme is accredited by the Institute o Leadership and

Management (ILM) and participants who attend this course and

complete a minimum o three assignments to the required standard

will receive the ILM award in rst line management.

WHO WILL BENEFIT?

All newly appointed managers, experienced managers seeking to

reresh their skills and knowledge and individuals with managerial

aspirations.


assess and adapt your management style to improve your

own and your teams perormance

delegate eectively

develop innovative thinking

apply problem-solving models and decision making process

to deliver outcome-ocused solutions

explore and understand the impact o eective communication

identiy key elements o building successul teams

LOCATION DATES FEE

UK 15 - 26 ApR 3,750

ETHIOpIA 16 - 27 SEp 3,750

LOCATION DATES FEE

UK 4 - 15 mAR 3,950

mALAYSIA 2 - 13 SEp 3,950

LOCATION DATES FEE

UK 29 ApR - 1 mAY 1,300


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Human&inST

iTuTionaLcapaciTydeVeLopmenT

manaGemenT deVeLopmenT for Senior execuTiVeS

The deands on senior eecutives and anagers continue

to evolve ro anaging fnancial resources and technical

delivery to one that deands high-level erorance

anageent and the acilitation o change. This course is

designed or procient managers to maximise their organisational

assets - people, processes, systems, environment and nancial

resources. It gives participants the opportunity to explore key

areas o perormance management, succession planning and

organisational development.

WHO WILL BENEFIT?

Senior managers and executives, HR and organisational

development specialists.


analyse employee perormance and their contribution

to achieving organisational objectives

implement clear standards o perormance management

to lead continuous organisational improvement

create and motivate high perormance teams

compare and evaluate techniques or identiying, managing

and developing talent

understand and manage the impact o change

use powerul infuencing skills to persuade decision-makers

women in manaGemenT

Woen can ace articular challenges to rogress their

roessional careers in leadershi or anageent roles.

putting in lace a suortive environent hels woen

increase their contribution and articiation in anageent

which in turn aiises their true otential.

This innovative and solution-ocused programme will explore

this unique gender contribution using Crown Agents own global

experience in career development and organisation eectiveness.

It concentrates on building condence, developing personal

credibility and enhancing management credentials and resilience.

WHO WILL BENEFIT?

Women who wish to ull management career aspirations as well

as those involved in making a lasting contribution to organisational

eectiveness and growth.


develop a personal style in line with emerging thinking on breaking

down the barriers aced by women

deliver leadership beyond authority and become an inspirational

role model

use action learning amongst other development tools to promote

continuous learning or successul personal change

use tried and tested techniques to prepare or and conduct

dicult conversations

raise your own sel-condence and build resilience when aced

with dicult strategic decisions develop high-impact strategies or coping with dicult

management issues

office adminiSTraTion & manaGemenT: acHieVinG efficiency & effecTiVeneSS

All organisations need efcient and eective adinistrative

suort and anageent. In order to deliver solution-ocused

services, any inistry, agency or cororation ust continually

seek to strealine systes and reduce bureaucracy. This

course provides participants with an analysis o current practices,

equips them with the skills and knowledge to undertake an

organisation-based administration review and identiy and

implement tangible and sustainable benets to oce perormance.

WHO WILL BENEFIT?

Senior and oce managers responsible or any aspect o

administration support and resource management keen to explore

continuous improvement o best practice tools and techniques.


use proven techniques or positive interaction with others

identiy ways to secure perormance commitment rom the team

recognise personal time stealers and know how to manage them

manage and deal with confict

deal with varying reactions to change

LOCATION DATES FEE

UK 11 - 22 FEB 3,750

mALAYSIA 24 JUN - 5 JUL 3,750

USA 2 - 13 DEC 3,750

LOCATION DATES FEE

UK 11 - 15 FEB 1,950

USA 7 - 11 OCT 1,950

LOCATION DATES FEE

GHANA 23 - 27 SEp 1,950


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For urther inormation or to book your place please contact T: +44 (0) 20 8710 6770 or E: [email protected]

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enHancinG indiViduaL performance

This rograe is intended or eecutives and senior

anagers to discover the latest techniques and aroaches

or iroving deartent, tea and individual erorance.

Capitalising on Crown Agents unique experience o working on

a vast number o projects in dierent countries, the programme

will concentrate on the specic challenges individuals ace inattempting to maximise perormance. The primary ocus o this

programme will be on the improvement o one-to-one discussions.

WHO WILL BENEFIT?

Any executives and senior managers with people management

responsibilities who are seeking to learn about new ideas and

practical solutions to manage, monitor and improve perormance.


condently use a number o perormance management techniques

use Neuro Linguistic Programming approaches during

one-to-one discussions

strengthen your leadership capability

prepare or successul perormance review meetings

conduct solution-ocused reviews and implement a perormance

monitoring process

beinG an effecTiVe direcTor

Directors ace any ressures and challenges as they ulfl

their duties and legal resonsibilities.

This course will help participants improve their personal

eectiveness and that o the board on which they serve, whether

it is a public sector body, a company or a board o trustees. The

course will highlight the benets o good governance and provide

insights into the workings o an eective board and how directors

can bring real value in this highly important and demanding

position.

WHO WILL BENEFIT?

Directors, trustees and governors. The course will benet

experienced directors, newcomers to boards and also those

about to take up board positions.


dene the legal duties o individual directors and identiy the essential

dierences between direction, management and ownership

describe board best practice and the processes that lead to

the ecient and eective operation o a board

appreciate and communicate the benets o good governance

or the long-term prosperity o your organisation

recognise the key competencies required by directors to carry

out their roles eectively

increase your contribution to your board and the overall

success o your organisation

LOCATION DATES FEE

UK 18 - 20 FEB 1,300

LOCATION DATES FEE

UK 15 - 19 ApR 1,950

LOCATION DATES FEE

UK 25 - 27 FEB 1,300

effecTiVe SucceSSion pLanninG

Eective succession lanning is an integral eleent toany organisational strategy. Leaders o organisations must

understand and promote the behaviours and values associated

with their uture growth plans and ensure that sta have the

capabilities and potential to become uture managers by ensuring

that employees are developed to take over roles that help drive the

organisation orward.

The programme will equip participants with the skills to identiy and

implement a workorce development strategy in their organisation.

WHO WILL BENEFIT?

Any executives and senior managers who want to improve their

expertise in identiying, nurturing and promoting talent in their

organisation.

HOW YOU WILL BENEFIT YOU WILL BE ABLE TO: produce a comprehensive plan o required human resources

capabilities and values or the uture growth o their organisation

identiy and analyse current levels o individual competence

identiy the key attributes o the next generation o leaders

implement a succession plan


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www.crownagents.com/training 19

Human&inST


LOCATION DATES FEE

UK 18 - 20 mAR 1,300

LOCATION DATES FEE

ZAmBIA 11 - 15 NOV 1,950

LOCATION DATES FEE

UK 4 - 15 mAR 3,750

KENYA 23 - 27 SEp 1,950

USA 4 - 15 NOV 3,750

conducTinG difficuLT inTerViewS

Conducting internal investigations and interviews can

be stressul and tie consuing. Many managers nd

it challenging to be ully prepared and manage ace-to-ace

discussions, whilst dealing with emotions and trying to obtain

the actual acts.

This course concentrates on planning, structuring and interviewingtechniques or managers using innovative techniques and new

learning technologies such as digital recording o practice sessions

which are then played back to participants or eedback. The

course provides a step-by-step practical guide to conducting

eective interviews.

WHO WILL BENEFIT?

Managers and HR proessionals who are required to conduct

internal investigations and carry out interviews with employees.


prepare and conduct interviews with the aid o templates

and a toolkit

use best practice guidelines in obtaining the acts

practise interview situations with the aid o IT and role play

learn how to produce concise reports and supporting documents

deVeLopinG LeaderS To manaGe medicaL SToreS

medical stores are critical to healthcare rovision, and

strong leadershi and governance are needed to build

confdence in their oerations. The course will develop

complete organisational and practical skills and techniques in

leadership, governance, human resource management and

nancial control o medical stores.

Using Crown Agents global experience o reorming and managing

medical stores, participants will be able to apply principles o

leadership, good governance and integrity to their organisations.

This will revitalise operations, meet desired service levels and

improve relationships with key stakeholders. This course will include

a visit to a unctioning medical store.

WHO WILL BENEFIT?

Top executives, directors, senior managers and board members

responsible or leading change in medical stores.


understand and adopt appropriate leadership styles to engage

and motivate your team

implement good governance practices to develop organisational

integrity and build relationships with key stakeholders

identiy the tools and techniques needed to manage

perormance and change initiatives

understand the links between nance and strategy and

take these into account in organisational planning

inSpiraTionaL LeaderSHip & SucceSSfuL Team buiLdinG

To eet the challenges o todays deanding and

coetitive environent, anagers and leaders

ust re-evaluate and renew their leadershi and tea

building skills.

This programme provides participants with 21st century

leadership best practice. It gives participants the opportunity to

assess their preerred leadership style and provides key skills in

the eective delivery o day-to-day management o people and

department goals.

WHO WILL BENEFIT?

Industry leaders, decision-makers, senior and middle managers,and programme and project managers.


use eective leadership skills to embed positive change in people,

teams and organisations

use problem-solving techniques to overcome organisational barriers

lead, innovate and re-energise teams

sell your own vision o success

improve your own perormance and that o your team


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effecTiVe financiaL manaGemenT SKiLLS

Finance lays a critical role in the control and onitoring

o an organisation and is an iortant tool or all anagers

to ake sound short and long-ter decisions.

This course examines the nancial techniques that can be used to

manage organisations more eectively and will enable participants

to contribute more eectively to the planning and budgetingprocess while at the same time becoming more eective managers.

WHO WILL BENEFIT?

Executives and managers at all levels who wish to improve their

knowledge o nance and strengthen their managerial skills.


read, analyse and interpret nancial inormation more condently

assess the nancial implications o business decisions on a more

inormed basis

participate more eectively in the budget preparation

and management cycle

communicate more condently with senior management

and colleagues

proGramme & proJecT manaGemenT: Key iSSueS & inSiGHTS

There are a nuber o critical success actors that best

ractice suggests are needed to ensure rograe or

roject success. Equally there are a nuber o key issues

coonly resent in rograes or rojects that ultiately

do not deliver their anticiated outcoes.

This course provides key insights into project success and

a good understanding o important issues across the lie-cycle

o a project rom planning to implementation and monitoring

and evaluation. It explores topics such as stakeholder and risk

management, budgeting, scheduling, project governance and

control and reporting. It also highlights how critical sot skills

such as leadership are to success.

WHO WILL BENEFIT?

Anyone with an interest in why projects succeed or ail.

All management and sta involved at any stage o a programme

or project lie cycle, especially those directing, managing or

leading programmes or projects. Sta rom project planning units,

implementation units and monitoring and evaluation departments.


understand the project lie cycle and what constitutes eective

project management

design smart project objectives and prepare a project plan

identiy and manage key stakeholders and risks

schedule project activities and resources and derive a project budget

appreciate approaches to monitoring and evaluation

proGramme & proJecT manaGemenT: pracTicaL impLemenTaTion

many rograes and rojects ail to deliver their intended

outcoes and objectives because the tea lacks a solid

oundation level o skills. This comprehensive course provides

a good grounding in programme and project management and an

appreciation o the key challenges aced whilst at the same time

teaching a range o essential and practical tools and skills.

It covers key areas such as planning, implementation and

monitoring and evaluation, and addresses topics such as

stakeholders, risk, quality, nancial and contract management,

activity scheduling, governance and project control and reporting.

It also demonstrates how sotware can support scheduling and

how sot management skills are critical to success.

WHO WILL BENEFIT?

All management and sta involved at any stage o a programme

or project lie cycle, especially those directing, managing or

leading programmes or projects. Sta rom project planning units,

implementation units and monitoring and evaluation departments.


analyse problems and design programme and project objectives

prepare a logically sound programme/project plan

monitor and manage key stakeholders, risk, contracts and budgets

use MS Project to schedule activities and resources and

track progress

monitor, review, evaluate and report on perormance and results

enhance the perormance o programme/project teams

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LOCATION DATES FEE

UK 27 FEB - 1 mAR 1,300

LOCATION DATES FEE

mALAYSIA 22 - 26 ApR 1,950

LOCATION DATES FEE

UK 18 - 29 NOV 3,750


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Human&inST


financiaL manaGemenT of deVeLopmenT proJecTS

Sound fnancial anageent is critical to the success o

all tyes o develoent rojects and should take account

o roject systes and country systes or fnancial

anageent. This course gives an overview o the project lie

cycle and tools or assessing nancial management systems.

It covers budgeting, accounting policies, nancial management

stang considerations, procurement and contract management,

audit and internal controls.

It explores the nancial implications o risk mitigation strategies,

and nancial indicators and reporting or eective decision making.

Participants will assess the gaps and weaknesses in their own

nancial management systems or context and develop

an action plan to recommend improvements.

WHO WILL BENEFIT?

Project nance proessionals, nance directors and managers and

project systems planners and evaluators. It will be o particular

benet to those working on development projects, including

donor-unded work.


adopt appropriate systems or managing projects and nances

assess weaknesses in their own nancial systems

understand how to tailor nancial plans and project nancialaccounts and reports

align nancial management o procurement in accordance

with international best practice

evaluate risks and establish an appropriate nancial control

environment

LeaderSHip & GoVernance of proGrammeS & proJecTS

Sound governance structures and the deonstration

o strong leadershi ro the outset ensure successul

coletion o ajor rojects.

This course addresses the two critical areas o governance and

leadership. It examines simple but eective rameworks and

best practice approaches applicable across multiple levels o a

programme and project. It looks at the behaviours o key people

throughout the lie o a project and builds the practical skills o

participants.

WHO WILL BENEFIT?

All sta involved in programmes or projects especially

programme/project boards, steering committees, sponsors,

directors, managers and team leaders. Sta rom programme/

project units planning; implementation; monitoring and evaluation.

Directors or heads o public ministries, departments or agencies, or

private sector organisations that implement programmes or projects.


appreciate well-established governance rameworks and approaches

and adapt them to a particular programme or project context

use tools and check-lists to assess the level o programme

or project governance

describe key leadership rameworks, models and strategies and

understand dierent leadership types, styles and behaviours in a

programme or project context

assess your own personal leadership style and behaviours and

develop personal action plans to strengthen your leadership

proJecT eVaLuaTion & impacT aSSeSSmenT: TooLS & TecHniQueS

Governents and donors not only insist that rograes/rojects have clear deliverable outcoes they also eect

the to be evaluated and assessed or their easurable

iact. As part o a continuous learning cycle, assessments

help ensure uture programmes and projects are more eective

and ecient.

This course explores the numerous approaches to evaluate and

assess the impact o projects and considers when and where their

use is appropriate. It also demonstrates that evaluation is most

eective when planned at the outset. Practical sessions ensure

that participants have tangible skills in a range o quantitative and

qualitative methods and techniques as well as an appreciation o

how results can be used to learn rom past success and ailure.

WHO WILL BENEFIT?Programme and project evaluators, planners, designers and managers;

in particular sta rom monitoring and evaluation units and project

implementation units.


appreciate the advantages and disadvantages o various

evaluation methods

select and use the most relevant evaluation techniques

or a particular programme or project

critically analyse the results o impact assessments and

recommend appropriate actions

use the results o monitoring and evaluation activities to

improve outcomes or uture projects and programmes

LOCATION DATES FEE

UK 1 - 12 JUL 3,750

LOCATION DATES FEE

UK 4 - 8 NOV 1,950

LOCATION DATES FEE

UK 20 - 24 mAY 1,950

DUBAI 16 - 20 SEp 1,950


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powerfuL communicaTion: SKiLLS & approacHeS

Communication is a undamental part o almost every

aspect o business. Eective communication is at the heart

o interpersonal skills and is essential in building an eective

and cohesive team which in turn can boost overall perormance.

This programme explores and provides vital practical skills or

executive and senior managers. Through the exploration ocharisma, presence and the psychology o personal mental

resilience, the course will provide a blue print or communication

and establish how positive outcomes can be delivered rom

dicult conversations.

WHO WILL BENEFIT?

Executives and senior members o organisations who wish to use

the latest communication skills techniques in achieving positive

outcomes when aced with dicult conversations or situations.


use mental preparation to overcome negative eelings

create objectivity in the ace o strong negative emotions

use exercises applying Neuro Linguistic Programming principles

to establish a mind-set o reproducing excellence

eliminate bad habits and reintroduce excellence

have powerul, eective conversations

improVinG cuSTomer SerVice in banKS

Ecellent custoer service is not just about satisying

custoer needs but going the etra ile to eceed

eectations. In highly competitive markets such as banking,

ailure to provide service to a high standard can lead to reputational

damage and loss o business.

This course draws on Crown Agents experience in working

with banks around the world to help participants understand

the importance o customer care and enables them to improve

the quality o service that they provide through best practice

techniques. It makes extensive use o group activity to provide

insights into how banks can retain customers, build rapport and

win new business.

WHO WILL BENEFIT?

This course is designed or banking proessionals handling customer

relationships including branch managers, relationship managers,

marketing sta and bank product managers.


develop protable relationships that drive value or both the

organisation and the customer

apply techniques to establish customer needs and surpass

their expectations

communicate successully with customers and create trust

through building strong relationships

handle dicult situations eectively and diplomatically

SucceSSfuL approacHeS To criSiS manaGemenT

Cororate calaities haen whether through fnancial

isaroriation, natural disaster, saety or serious securityissues. Many organisations have written crisis management

procedures but what happens in the event o a real crisis? What

happens i several crises occur at the same time? What happens

i no procedures are in place?

This programme encapsulates the work o Crown Agents in

developing countries providing clients with increased capabilities

in dealing with challenging situations. Participants will gain valuable

insights into identiying suitable training requirements, addressing

communication matters and learning about the role o public relations.

WHO WILL BENEFIT?

Senior executives and managers who have responsibilities or

departments or teams and play a key role in dealing with any crisis.


identiy how to turn emergencies around use clear rationale or actions

identiy and analyse key processes and use crisis response techniques

use emergency team procedures

crat public relations statements and take communication actions

that re-assure internal and external stakeholders

LOCATION DATES FEE

UK 18 - 22 mAR 1,950

KENYA 1 - 5 JUL 1,950

LOCATION DATES FEE

ETHIOpIA 19 - 21 AUG 1,300

LOCATION DATES FEE

UK 18 - 20 mAR 1,300


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Human&inST


women in manaGemenT

Crown Agents delivered a series o eight one-week training

courses on Women in Management or a Central Bank in

West Arica. The aim o the programme was to empower

emale managers rom across the bank and develop their skills

as managers, thereby contributing to greater gender equality

within the bank. The courses equipped 200 managers with

the latest tools and techniques to maximise their potential as

exceptional managers and leaders.

execuTiVe LeaderSHip for cuSTomS

All organisations ust have eective anageent

caabilities to achieve their objectives. Having engaging

and inspiring leadership capabilities remains a key driver or


Crown Agents continues to work with customs institutions around

the world and has a unique insight into capacity development andwe also oer best practice in leadership skills.

This highly interactive programme will provide participants with

exposure to sel-discovery on their leadership style; strengthen their

individual capabilities whilst promoting new techniques in custom

administration. This course will cover the PICARD standards

relevant to those working in a customs environment.

WHO WILL BENEFIT?

Managers and senior sta in customs who wish to improve their leadership

expertise and implement reorms to modernise customs services.


recognise the impact o your own leadership style

use leadership techniques to modernise customs administration strengthen people management skills to achieve results

promote integrity in customs services

develop strong learning points rom real lie case studies

and simulation exercises

network with other customs proessionals to discover

solutions to people ocused issues

execuTiVe LeaderSHip for Tax auTHoriTieS

All organisations ust have eective anageent

caabilities to achieve their objectives. Having engaging and

inspiring leadership capabilities remain some o the key drivers or


Crown Agents continues to work with tax institutions around the

world and has a unique insight into capacity development. We are

able to oer best practice in leadership skills.

This highly interactive programme will provide participants with

exposure to sel-discovery on their leadership style; strengthentheir individual capabilities whilst promoting new techniques in tax

administration.

WHO WILL BENEFIT?

Managers and senior sta in tax authorities who wish to improve

their leadership expertise and implement reorms to modernise

tax services.


recognise the impact o your own leadership style

use leadership techniques to modernise tax administration

strengthen people management skills to achieve results

promote integrity in tax services

develop strong learning points rom real lie case studies

and simulation exercises

network with other tax proessionals to discover solutions

to people ocused issues

LOCATION DATES FEE

UK 13 - 17 mAY 1,950

LOCATION DATES FEE

UK 15 - 19 JUL 1,950


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Good governance and coliance are the

cornerstones o all well-anaged organisations.

maintaining a high level o institutional integrity

is necessary to increase accountability and

revent unethical ractices that underine trustand confdence. Crown Agents has eerience in

delivering well governed rojects around the world.


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GoVernance,

audiT&riSKaSSurance

riSK-baSed audiTinG

many organisations are oving towards a risk-based

aroach to audit, adoting internal audit standards and

best ractices as roulgated by the Institute o Internal

Auditors (IIA). As part o this process auditors are required to

provide objective and independent assurance to help improve

organisational eectiveness.

This course highlights the modern approach to audit and considers

the risk o loss to an organisation. It also develops auditors

expertise in modern internal audit practices and developments

and covers the processes and techniques required to conduct

proessional reviews o risk management. It also investigates the

reliability o control measures in a range o operational, strategic

and nancial systems.

WHO WILL BENEFIT?

Internal auditors, risk managers and compliance ocers.


implement the principles and practices o risk-based auditing

ocus audit eorts on the key risks acing an organisation

apply proven techniques and knowledge to the audit o awide range o activities

implement plans to improve the internal audit unction and processes

iT audiT

As IT continually evolves, all internal auditors need to

understand the ilications o IT or their work and need

the ability to test the eectiveness o IT systes. This

intermediate level course is designed or non IT specialists to

develop an IT audit methodology; test the eectiveness o controls

over computer systems; assess how they can use computers in

their work.

It considers the security aspects applied to hardware, sotware and

the environment and gives practical guidance on how to plan and

carry out IT system audits. It looks at how to use IT packages to

interrogate and manage an organisations data and the practical

application o Microsot tools to aid the audit environment. It alsoincludes the principles or IT systems development and testing

these prior to implementation.

WHO WILL BENEFIT?

Internal auditors, audit managers, risk and IT specialists who need to

apply existing knowledge o audit principles in an IT-enabled environment.


review and assess the organisation and management o IT acilities

identiy areas o risk in IT systems and inrastructures

perorm audits on systems under development

conduct IT security and controls reviews

develop an IT audit plan

LOCATION DATES FEE

UK 3 - 14 JUN 3,750

LOCATION DATES FEE

UK 22 JUL - 2 AUG 3,750

adVanced audiT SKiLLS

Internal and eternal audit contribute to the sooth running

and roer accountability o an organisation. Ever increasing

pressures are being placed on the skills and expertise o auditors

with growing demands or greater transparency, accountability and

compliance to standards.

This course will conrm best practice in risk-based auditing,

examine latest developments and their impact on auditors work,

and introduce advanced techniques enabling participants to

undertake eective audits o diverse activities.

WHO WILL BENEFIT?

Practising auditors and audit managers.


improve governance, risk management and integrity in

your organisation

apply the principles o risk-based auditing to a wide range

o operations

plan and conduct audit assignments using the latest standards

and techniques

extend the boundaries o audit work and undertake specialist audits

introduce control sel-assessment and risk workshops

develop and enhance the audit unction, maximising its value

LOCATION DATES FEE

UK 7 - 18 OCT 3,750


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Internal audit lays a central role in roviding assurance to

senior anageent that risks are being anaged eectively

and controls are working. In the banking sector this poses

particular challenges or internal auditors because o the diverse

nature o banking activities and the complexity o the products.

This course examines methodologies that can be used to address

this diversity and also contribute to making business processes

more ecient. Participants will learn and develop key skills to

identiy critical risk elements and evaluate the banks internal control

system. They will also learn best practice methods or reporting and

managing such risks.

WHO WILL BENEFIT?

Internal auditors, risk managers, supervisors, accountants and

operations proessionals working in central banks, development

banks and commercial banks.


design suitable audit programmes to take into account the varying

components o the banking industry

apply risk-based auditing using an integrated approach combining

IT, operational and nancial auditing approaches

implement a structured approach to audit risk evaluation to

ollow the risk models promoted within the Basel ramework

promote a risk-based audit methodology that ensures the

appropriate ocus on the areas o highest impact

assess credit risk portolios and market risk including the

internal use o stress testing

performance audiTinG & VaLue for money

many governents and organisations are aced with

budget constraints requiring that oney be sent as wisely

as ossible. Auditors play a crucial role in establishing whether

value or money (VFM) is being achieved and waste is minimised.

This course takes participants through planning, testing and

reporting on VFM assignments. This course provides the practical

tools to enable participants to conduct eective VFM audits

and reviews.

WHO WILL BENEFIT?

Internal and external auditors and anyone responsible or achieving

VFM and conducting reviews o the economy, eciency and

eectiveness o operations.


develop objectives and scope o VFM reviews to maximise

audits value

prepare an audit strategy or introducing and perorming VFM work

apply various approaches to conducting VFM audits, rom system

reviews to detailed studies

plan and conduct specic assignments using the latest standards

and techniques

write meaningul reports on the results o VFM audits

LOCATION DATES FEE

SOUTH AFRICA 30 SEp - 4 OCT 1,950

LOCATION DATES FEE

UK 21 OCT - 1 NOV 3,750

conSuLTinG, inTerViewinG SKiLLS & reporT wriTinG for audiTorS

modern internal audit deartents are eected to

oer consultancy services to evaluate and irove the

eectiveness o risk anageent, control and governance

rocesses. In order to do this, auditors need excellent

communication and consultative skills to obtain evidence, write

reports and infuence the required change.

The course helps develop each participants skills in areas such

as: interviewing, managing expectations, dealing with disparities

and producing structured well-inormed reports with appropriate

recommendations.

WHO WILL BENEFIT?

All internal audit sta who wish to improve their skill set.


make recommendations or improvements to processes

infuence and engage with a variety o stakeholders to

achieve positive results produce structured audit reports

negotiate successul outcomes rom challenging situations

provide added value and enhance the reputation o the

internal audit unction

LOCATION DATES FEE

UK 12 - 16 AUG 1,950


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GoVernance,

audiT&riSKaSSurance

preVenTinG fraud & forenSic audiT

Fraud continues to be an escalating and worldwide roble

which is unrestricted by borders. Robust prevention systems

are essential to protect organisations against nancial loss and

indirect damage caused by raud and other economic crimes.

This course addresses how and why raud is committed, examines

appropriate control rameworks and explores the consulting,assurance and oversight roles played by auditors in relation to

raud. It also considers audit methodologies to increase detection

and looks at techniques to investigate suspected raudulent activity.

WHO WILL BENEFIT?

Internal auditors, senior managers, in-house legal teams

and risk managers.


dene auditors responsibilities in relation to raud

design and implement a raud prevention programme

identiy and mitigate the types o raud common to particular

business areas

investigate suspected rauds using a range o proven techniques

provide evidence to appropriate authorities and assist in

asset recovery

bencHmarKinG orGaniSaTionaL inTeGriTy

The introduction o anti-corrution legislation ollowing the

United Nations Convention Against Corrution (UNCAC)

has ket good governance and aintaining trust and

integrity high on the international agenda. This course

provides participants with the skills required to build an ethos o

high standards in their organisation and promote a compelling case

or integrity in service delivery. It will provide practical measures to

develop organisational integrity, increase transparency, engage with

the community and oster public trust.

WHO WILL BENEFIT?

Managers and senior executives who need to develop

organisational integrity, anti-corruption advisers and commissions,parliamentarians and policymakers, sta o law enorcement

agencies and regulatory institutions.


develop and implement an anti-corruption strategy or

your organisation

implement key aspects o the UNCAC and related

international practices

identiy existing corruption and implement eective

elimination measures

establish and implement methods to prevent corruption

develop and implement an anti-corruption strategy suited

to your organisation

corporaTe GoVernance & riSK aSSurance

The growing awareness that organisations should not only

ocus on delivering their goals but also ocus on integrity

has oved cororate governance towards the to o the

agenda or both internal and eternal stakeholders. Good

governance enhances the reputation o an organisation and

creates a climate o trust with stakeholders. It also supports

eective decision making based on a clearly dened accountability

ramework and robust risk and management inormation systems.

This course examines the components o a t-or-purpose

governance ramework and how this helps mitigate risk and add

value to an organisation. It also addresses corporate governance

developments in the public sector and how these can lead to

improvements in service delivery.

WHO WILL BENEFIT?

Directors and senior management, internal auditors and sta rom

other assurance unctions, audit committee members.


describe the key components o a robust corporate

governance ramework

identiy board best practice and the processes that lead

to the ecient and eective operation o a board

identiy the key roles and responsibilities in establishing

an appropriate risk assurance ramework

appreciate and communicate the benets o good governance

or the long-term prosperity o your organisation

LOCATION DATES FEE

UK 21 - 25 JAN 1,950

LOCATION DATES FEE

UK 14 - 18 JAN 1,950

UK 11 - 15 NOV 1,950

LOCATION DATES FEE

UK 11 - 22 NOV 3,750


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Working in very dierent arkets Crown Agents

has the eerience o artnering with clients to

refne and rethink business rocesses to ensure

best use o eisting resources.


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buSineSSper

formanceopTimiSaTion

underSTandinG THe orGaniSaTion & opTimiSinG buSineSS proceSSeS

Business rocesses are critical to the achieveent o

organisational goals and creation o custoer value.

Business process management (BPM) or re-engineering is a

leading best practice approach to the systematic improvement in

processes or transorming the organisation in pursuit o operational

and service delivery excellence.

This course ocuses on how to optimise business processes

to achieve organisational success. It examines the use o IT to

recongure the business and it tackles the common issues in

process improvement programmes such as introducing new

sotware, technologies and organisational restructuring.

WHO WILL BENEFIT?

Leaders, directors and senior managers who need a sound

understanding o how to optimise output through business process

improvements. Also proessionals such as: business change

managers, champions and consultants; business process

managers and specialists; business partners rom support departments

such as HR, ICT, Finance and Administration.


understand and identiy core organisational business processes

visually model and document business processes whilst applying

best practices analyse existing processes and recognise when to red fag

them or automation

understand the benets o the range o tools and techniques

available to assist organisational transormation, and know

when and how to apply them

deLiVerinG SucceSSfuL cHanGe manaGemenT

Organisational change is inevitable in todays oerating

environents. Ensuring change is managed, monitored and

delivered successully is essential.

This course is designed to help identiy and develop the skills

required to deliver successul change.

It covers areas including policy, strategy and communication. It also

provides participants with the skills to manage people, processes

and systems, to deliver sustainable organisational improvement

and overcome resistance to change.

WHO WILL BENEFIT?

Senior executives and managers responsible or leading or managing

change or anyone involved in any kind o reorm programme.


learn the psychology o change and understand peoples

behaviour in order to eect change successully

identiy key stakeholders, change champions and change

agents who can create a sustainable culture or change to

overcome resistance

design and implement a change programme communication strategy

use a range o techniques to improve your leadership skills during

times o change

STraTeGic pLanninG & THe baLanced Scorecard

Highly develoed strategic coetence and fnancial

literacy skills are critical or decision akers to resond

to change eectively and deliver strong erorance.

This programme oers a practical approach or creating tomorrows

organisations. It examines all the stages o the strategy execution

process rom clariying the vision to developing and executing

the plan. It will demonstrate how the balanced scorecard can be

used to align an organisations activities to its vision and strategy,

improve communication and monitor perormance against

strategic goals.

WHO WILL BENEFIT?

Senior and middle managers who wish to strengthen their

understanding o the strategic decision-making process.


apply the key elements o strategic analysis and strategic

management

increase your contribution to your organisations strategic planning

use the balance scorecard to align the organisations strategy

lead and manage the process o strategic change more eectively

manage barriers to change through eective leadership

participate in the development and production o business and

nancial inormation eectively

LOCATION DATES FEE

UK 19 - 23 AUG 1,950

LOCATION DATES FEE

UK 15 - 26 JUL 3,750

LOCATION DATES FEE

DUBAI 22 ApR - 3 mAY 3,750

UK 2 - 13 DEC 3,750


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S

SS

o

c

o

S

o

moniTorinG & eVaLuaTion: prioriTieS & STraTeGieS

Driven by various international actors including the need to

achieve sustainable growth, liit the iact o crises and

achieve millenniu Develoent Goals, any governents

are ileenting etensive ublic reor regies.

Implementation o various initiatives has created an increasing need

or ecient allocation o scarce resources with greater transparency

and accountability. Monitoring and evaluation (M&E) techniques

provide the ideal approach to responding to these needs. They

provide a new set o tools, complementary to traditional results

measurement systems, which are increasingly being adopted by

many countries at national and institutional level.

This course explores the M&E landscape, drawing on international

best practice and country and institutional context through case

studies and practical work.

WHO WILL BENEFIT?

Senior public sector or civil society managers and directors

responsible or or contemplating setting o M&E departments

at national or institutional level; directors and managers opublic sector programmes and projects; practitioners and those

responsible or monitoring and evaluation.


establish and maintain M&E organisations or departments,

including issues related to personnel roles, recruitment,

capacity building and remuneration

know where and how M&E ts within the organisational or national

ramework and the strategies required or its successul integration

design and build monitoring systems incorporating routine and

ad-hoc data collection and reporting techniques

set objectives and design perormance indicators and apply

M&E techniques to the measurement o intangible outcomes

design and implement a computerised M&E database inormation

system, understanding its likely data sources and key systems

integration issues

STrenGTHeninG icT capabiLiTieS: meeTinG THe needS of THe buSineSS

Strategically lanned and well ileented Inoration

and Counication Technology (ICT) can deliver substantialoerational efciencies, iroved counication and

anageent inoration, greater transarency and

overall institutional eectiveness.

This course looks at ICT strategy development and alignment

with institutional policy, goals and objectives and covers topics

such as ICT change, projects, stakeholder engagement and

communication, IT project management and controls (issue, risk

and change control), quality assurance, contract management,

business continuity, ICT security and technology choices.

WHO WILL BENEFIT?

Senior executives and managers rom technical and support

departments (HR, Procurement and Finance), Chie Inormation

Ocers, IT directors and managers, IT project managers, business

managers and ocers responsible or leading or sponsoring ICT

change, transormation, modernisation and reorm initiatives.


know where you t in during any IT and business alignment process appreciate the wider impact o technology investments and how to

pro-actively manage the delivery o benets

assess business and project challenges and risks and understand

what is achievable within timerames and budgets

appreciate how major ICT projects should be governed and why

it is important to ensure the ull participation o all stakeholders

develop ICT strategy and implementation plans

LOCATION DATES FEE

UK 29 JUL - 2 AUG 1,950

LOCATION DATES FEE

UK 19 - 23 AUG 1,950


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buSineSSper

formanceopTimiSaTion

All courses in Business Perormance Optimisation can be

tailored to meet the needs o your organisation. A sample

o subjects available as custom designed projects in this

area include;

Business Process Re-engineering

Managing ICT Projects

Change Management

Some o the tailored training Crown Agents has

conducted in this area includes;

Customised training in IT Change and Project

Management or a National Insurance Agency

in West Arica

Change Management or a large

Customs Department

Please contact us to discuss your specic requirements

TaiLored TraininG

STrenGTHeninG icT capabiLiTieS: proVidinG cuSTomer e-SerViceS

more and ore ublic sector organisations are looking

to adot or irove their rovision o custoer services

by harnessing technology in order to deliver robust and

innovative e-Services. This side to e-Government is increasingly

recognised as having real impact in delivering value to the

organisations users, suppliers, partners and also the public at large.

In addition to more eective services, other benets include

positive impact on organisational reputation and operational

savings through improved productivity and process and system

eciencies. This course is essential to those who need to improve

or drive through e-Services initiatives to better meet the needs o

their customers. It teaches non-technical sta to understand this

landscape and how to implement e-Services programmes and the

undamentals o choosing technologies.

WHO WILL BENEFIT?

All senior managers, directors and heads rom any public sector

ministry, department, agency or organisation at central and local

government level. Managers responsible or service delivery andspecialist units supporting service delivery across the public sector

as well as sta involved in current or planned e-Services projects.


appreciate the added value o e-Services in the context o

modern and excellent customer services provision in the public

sector context

make signicant contributions to policy dialogue and planned

initiatives aimed at providing or improving the delivery o

customer e-Services

appreciate key technical solution design considerations and

technology platorms, choices and IT procurement options

that typically underpin or support a customer e-Service

crat a sound business case or a customer e-Service and

understand the change and project management approaches

typically needed to implement a key organisational initiative

plan or the organisational, operational, maintenance and

support requirements o a customer e-Service and the expected

perormance levels

make mitigation plans in case an e-Service becomes unavailable

LOCATION DATES FEE

UK 5 - 9 AUG 1,950


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SpeciaLiSTSKiLLS

Secialist

Skills

Tailored

or You

more eibility,

greater beneft

Eectiveness

Skills

Every day, Crown Agents uses its eertise

in suly chain anageent, ublic fnancial

anageent, banking and investentanageent in client rojects around the world.

We draw uon this eerience to rovide

our clients with unique training and caacity

develoent with the ehasis on alication

o knowledge and ractical solutions rather

than just theories. We are able to use our own

in-house eerts to deliver our courses, bringing

in eternal consultants and guest seakers to

coleent your learning.

procuremenT &SuppLy cHain SerViceSOn a daily basis we work as procurement agents, provide advisory

support, work on procurement reorm projects, arrange inspections

and logistics and impart our knowledge on capacity development

initiatives around the world or clients such as DFID, JICA and various

private and public sector organisations.

pubLic financiaLmanaGemenTIn partnership with governments, donors and public entities, we

work on projects to modernise revenue and customs administrations

including providing technology solutions. We also specialise in budgetormulation and execution, debt and cash management, public

nance assessments and overall governance o public sector reorm.

banKinG, finance& penSionSThrough our Financial Services division, we provide investment

management, banking and international pensions payment service.

Our portolio o clients includes commercial

2013 Training Brochure (Single)(1)

Documents

Transcript of 2013 Training Brochure (Single)(1)