2012/13 Brochure & Performance Report

OVERVIEW 2011ABOUT GENUINE SOLUTIONS UK (GSUK)WHAT WE DOPROCESS FLOWHANDSET RECOVERYACCESSORY RECOVERY CHARITY RECYCLINGTHE SCHEMEACCREDITATIONSEA COMPLIANCEENVIRONMENTAL POLICY STATEMENTENVIRONMENTAL MANAGEMENT SYSTEMENVIRONMENTAL IMPACT: DIRECT ACTIVITYENVIRONMENTAL IMPACT: INDIRECT ACTIVITYHEALTH AND SAFETYRESPONSIBLE BUSINESS ACTIVITYELECTRICAL WASTE ELEMENTSINDUSTRY TREEAWARDSCONSUMPTION OF RESOURCESPERFORMANCEACHIEVEMENTS IN 2011GOALS FOR 2012

0405060708091011121415161920222324272830313334

03

CONTENTS

04

2011 was a monumental year for Genuine Solutions UK (GSUK) and one where we surpassed our goals both in terms of business growth and environmental excellence. Along the way we were the proud recipients of some truly prestigious accolades such as The Queen’s Awards for Enterprise. This really was an unexpected honour for a company still very much in its youth and with so many dreams and aspirations yet to fulfil. It is a shining example of the determination and unyielding spirit to succeed that exists throughout the whole Genuine Solutions Group and continues to inspire us all daily.

The bar has now been set and 2012 brings with it a whole new set of objectives and targets for GSUK to aim for, and this is exactly as it should be. We will never rest on our laurels or let our vision become clouded by our previous successes. We will continue to improve and strive to reach new heights in environmental excellence, customer service and commercial success.

Working together with our suppliers and customers we can achieve this.

Ewan Fraser Managing Director

OVERVIEW 2011

“

”

COMPANY FACTS• Since inception, GSUK has recovered more

than 8 million mobile phone accessories.

• That amounts to almost 200 tonnes of waste diverted from landfill every year.

• GSUK recycles more than 1,500 miles of waste cable from chargers and handsets each year - enough to tightrope walk from London to Moscow.

• Holds 14 environmental accreditations, licenses and exemptions, one of the most highly accredited recovery operations in the industry.

• Offers environmentally focussed, end-of-life recovery solutions for 30 blue-chip partners, including every UK mobile network.

• In 2011 GSUK received a Green Apple Award at the Houses of Parliament and Green Hero status was awarded in 2012.

GSUK has been formed to focus on providing social and environmental solutions to the mobile industry and beyond. As an industry it is pivotal that we do all we can to prevent the harmful effects of our business activities from damaging the environment. With the current Waste Electrical and Electronic Equipment (WEEE) directive and global warming issues, there has never been a better time for businesses in this arena to make social responsibility a key part of their business activity.

To this end, GSUK provides help in the main areas of business activities that are associated with the processes surrounding stock disposal and waste reduction:

• Non RTV Stock Lines.

• 14 Day Returns.

• Excess Stock Management.

• End-of-life / Disposals.

• Damaged Stock.

• Recycling.

• Waste Disposal.

Our specially designed operations not only deal with these areas in an environmentally friendly manner, but offer the highest possible revenue returns for re-processed stock lines, making it not just an ethical decision, but a practical and economic one as well.

05

ABOUT GSUK

Bulk and blistered product lines are separated, and damaged products that can’t be processed are removed for recycling or safe storage. Blistered product is re-processed to form working bulk stock and in many cases we can re-use the excess packaging as well. Re-processed stock is then ready for inventory, creating saleable items with revenue returns.

RECOVERY ANd RECYCliNgThe waste separated in the second stage of the process now goes through our recycling operation - the final process we action. It has become a somewhat everyday activity but also one that becomes increasingly difficult and costly if not done in an ordered and educated way. GSUK operates at a recycling efficiency of over 94%. Products and materials that are not viable for recycling under current day legislation are stored for either future recycling as technology inevitably improves, or for safe disposal where necessary.

PROdUCT SORTiNg This is one of the most neglected areas for many companies, and should be the focal point of any business whose activity includes stock inventory. It is reliant on expert product knowledge that is constantly updated, the ability to understand product and packaging, the ability to assess product lines and understanding your routes to market.

GSUK has a team of dedicated stock specialists, trained to fulfil this role. They research and sort through quantities of product by varying qualifiers, such as manufacturer, model, date, grade, packaging and compatibility. With an in-depth understanding of the current market, they are also able to position stock by time lines and revenue achievements, focusing on the potential sales and routes to market.

RE-PROCESSiNgThe second process is to eliminate waste from recoverable product lines. It is essential to determine product that is saleable and product that is not viable for re-sale in its current state but can be recovered and reprocessed. All too often the latter would normally be considered as waste. We specialise in re-processing waste stock, converting damaged product into saleable stock lines, replenishing damaged packaging, and eliminating waste. To this end we are able to reprocess 25% - 30% more than our competitors.

06

WHAT WE DO

On average GSUK recover and recycle in the region of 313,000 units per month.“ ”

PROCESS FLOW

07

This involves sorting the stock into products with a value to process and products with no resale value, which is sent for safe disposal. Typically products with no value would include non-genuine, obsolete, or items relating to older handsets and technologies and accessories with little or no sale/resale value. This will usually be highlighted in advance, with prior notification of stock recommended for disposal.

SEGMENTATION

STOCK WITH VALUESTOCK WITH NO VALUE

NON WEEE WEEE

Listed per KG

GRADED &TESTED

NON-WORKINGSTOCK

WORKINGSTOCK

REPACKAGED

VALUATION

INVENTORYREPORT

DISPOSAL REPROCESS

STOCK IN

Recyclewise operates under strict environmental guidelines for the transfer, storage and disposal of WEEE. To this extent we operate under both Paragraph 40 and 41 exemptions and are registered as AATF and WTF facilities to issue a Duty of Care Note and Waste Transfer Note for all disposals. Waste not considered as WEEE is recycled where possible.

SAFE DISPOSAL

Stock is graded by quality into one of four bands, new, 14 Day, Grade A and B. Once graded the stock is then sorted into working and non-working lines. Non- working product is then sent for repair where possible or for disposal.

Non-working stock holds no resale value or revenue opportunity so once separated from the working stock it is sent for disposal.

Stock is repackaged carefully to create saleable product lines, by re-using packaging from non- working items or replacing damaged packaging with white box materials or poly bags.

The stock inventory is given a value based on current market price for clients consideration.

GSUK provides a complete managed service to collect, process and resell used, damaged and end-of-line handsets for our clients. Our main objective is to extend the useful life of these products wherever possible through cost effective recycling, repair and re-use.

In the majority of cases the mobile phones that are being returned or upgraded in the UK can still fulfil a larger global market demand. Once repaired and refurbished these handsets can be resold globally providing not only a preferable environmental solution to potential landfill issues but also providing a strong financial return.

The first stage in the process is to book every handset individually into our bespoke handset management system. This system has been developed to track every handset at every stage of our process and record these details for analysis and future process improvement.

The handsets are then put through a series of comprehensive tests to determine their functional condition. If necessary handsets are then repaired to increase their resale value. Each handset is then cosmetically graded depending on the amount of visible use the handset exhibits.

We have developed a global network of used handset traders and distributors to ensure that we can achieve the very best financial return for the handset stock. This in turn provides the best return for our clients.

Once more, conforming to our zero landfill policy, all excess materials are safely recycled in an environmentally friendly manner.

08

HANDSET RECOVERY

Any materials that are not fit for re-use are recycled, from plastic and cardboard packaging right through to precious metals and other electronic components from the accessories themselves.

UNiTS PROCESSEd SiNCE iNCEPTiON

2008 only includes figures from September, when the operation was first rolled out to the industry.

One of the most product laden areas of our industry comes in the form of mobile phone accessory supply and manufacture. Each new handset is supplied with various accessories, and these can be replaced, upgraded and added to by the end user.

With each new phone, comes a new range of supplied and additional accessories, all with finite life spans, often linked with that of the handset it accompanies.

Our solution is to find routes to market for end of line products, to repair or refurbish where necessary and to make continued efforts and commitments not to send raw materials to landfill, helping to avoid piles of rubbish becoming part of our landscape, and leaving precious and valuable Green Belt the way it should be.

Our experience and product knowledge allows the successful processing of end of life, damaged and waste mobile accessory product lines. Our specially trained team use our ISO certified quality procedure to sort, identify and repackage saleable product from old stock.

Before re-issue, batch testing is carried out on each individual line, and inventories are made to include both quantity and grading levels. Stock items that are BER, waste packaging and extra materials are then processed for recycling.

With direct routes to market in place through our sister company, Genuine Solutions Ltd, we are able to eliminate brokers and middlemen from the process, gaining larger returns on products for our many industry partners.

09

ACCESSORY RECOVERY

UN

ITS

PRO

CES

SED

(MIL

LIO

NS)

0

1

2008 2009 2010 2011

2

3

4

10

Recyclewise is a division of GSUK, setup to facilitate the recycling of mobile phone handsets for charities and charitable organisations, using the same environmentally aware processes as followed in accessory recovery, and returning on average more than 70% of the handsets value to the charities concerned.

Offered in the form of a handset take-back scheme, the charities receive a fully managed service, including account handling, full marketing support in the form of collateral, Freepost envelopes and container collections from their corporate supporters.

Now in its second year, Recyclewise provides 25 charities and organisations with a complete take-back solution. These include the Duke of Edinburgh’s Award, Scope, The Childrens Trust and Sports Aid.

To find out more about Recyclewise, please visit us online at www.recyclewise.tv

CHARITY RECYCLING

The Recyclewise take-back scheme is a fully working operation that collects, refurbishes and redistributes old and damaged mobile phone handsets. The money raised through the redistribution of these handsets provides charities with much needed, regular donations, helping them to carry on the good work they do on a daily basis.

The scheme is available to any charitable organisation, allowing them to offer their supporters and the wider community a chance to donate by handing in old mobile phones. In the UK alone there are an estimated 90 million handsets lying broken or unused in drawers and cupboards. The publicity and ease of schemes available to recycle mobile phones has made it a popular way to raise funds.

The Recyclewise scheme offers a sustainable source of fundraising, and one that is fully managed from start to finish. The ease of implementation allows supporters the chance to donate without putting their hands in their pockets each time they do so.

The recycling of mobile phones also has a huge benefit to the environment, preventing handsets from going to landfill, and re-use reduces the demand for the manufacture of new units, which reduces the consumption of resources and factory emissions.

11

THE SCHEME

iSO 9000 CERTiFiCATE Reference Number: GB-07-100110

By far the world’s most established quality framework, and sets the standard not only for quality management systems, but management systems in general. GSUK were one of the first companies within the industry to obtain this standard, and are pleased to ensure that day-to-day operations are always conducted within the Quality Management System to ensure continued customer satisfaction.

iSO 14000 CERTiFiCATE Reference Number: GB-07-100110

An internationally recognised standard that sets out a framework for an effective Environmental Management System (EMS). The standard is designed to address the delicate balance between maintaining profitability and reducing environmental impact, with the commitment of the entire organisation.

S1, S2 ExEMPTiONS Reference Number: EPR/KH0931TV/A001

S1 & S2 Exemptions allow Genuine Solutions to store Waste Plastics, Packaging Materials and WEEE (Waste Electrical and Electronic Equipment) prior to it being recycled.

T4 ExEMPTiON Reference Number: EPR/KH0931TV/A001

T4 Exemption allows Genuine Solutions to treat waste materials on site including the baling, sorting, and shredding of materials to allow the re-use of the raw materials.

AATF CERTiFiCATE Reference Number: WEE/PG0006ZT/ATF

An authorised approved treatment facility (AATF) is a waste treatment site that has an approval for the carrying out of refurbishment or treatment of waste electrical and electronic equipment (WEEE). In addition to the recycling of the material, this accreditation allows Genuine Solutions to produce official evidence notes for any WEEE recycled on site, to assist producers who need to prove that a certain amount of WEEE has been treated, recovered and recycled.

EEE PROdUCER Reference Number: WEE/HH1343YT

A company is a ‘producer’ of electrical and electronic equipment (EEE) if they manufacture, import or re-sell EEE. GSUK are classified as a producer of materials that we re-market after recycling, and registered with a compliance scheme to ensure we take responsibility for financing the treatment and recycling of materials

CARRiER / BROkER CERTiFiCATE Reference Number: CB/DE5455MQ

Since the introduction of the Controlled Waste Regulations 1991, any person or company that wishes to carrier waste as part of a commercial activity has been required to register as a Waste Carrier. In addition any person or company who wishes to arrange for a third party carrier to collect waste on their behalf must register as a Waste Broker. This certificate confirms that Genuine Solutions hold both such approvals and can ensure legislative compliance with all movements of waste.

12

ACCREDITATIONS


T9 Exemption enables Genuine Solutions to treat scrap metal on site by sorting, grading, shearing, baling, crushing or cutting it. By being able to handle the entire recycling process of metals in house we are able to ensure both the security of the products, and the maximum revenues are achieved our customers.

T11 ExEMPTiON Reference Number: NCC/059692/2012

This exemption is required to allow Genuine Solutions to repair or refurbish various types of waste electrical and electronic equipment so that the WEEE or any dismantled parts can be reused for its original purpose.


T16 Exemption enables Genuine Solutions to treat waste toner or ink cartridges by sorting, cleaning, dismantling or refilling them.

HAzARdOUS WASTE PROdUCER Reference Number: NVC465

Since the introduction of the Hazardous Waste Regulations 2005 any company who produces Hazardous Waste must register with the Environment Agency. This registration ensures that Genuine Solutions are legislative compliant and able to satisfy the potential liability of our customers.

13

14

Throughout 2011 GSUK has continued to invest time and energy in highlighting our industry’s responsibility to the environment and retain a leadership role in meeting the environmental compliance requirements surrounding the re-use and recycling of electronic waste.

Being at the forefront of changes in legislation to ensure GSUK invest for the long term and protect the interests of our clients and the environment.

By ensuring GSUK builds an infrastructure that is not only compliant for today, but the future challenges in the environmental sector GSUK remains fully committed to leading the way and making a difference.

Peter Johnston Head of Compliance

EA COMPLIANCE

“

”

GSUK will aim to continually improve the environmental performance of the business, to help ensure that the environmental impacts of their business operations are kept to the minimum possible levels.

GSUK will provide information about it’s quality and environment policies and performance to key suppliers and customers, external bodies and the public as requested from time to time.

GSUK will provide business partners with dependable, auditable and secure re-use and recycling options to minimise use of landfill solutions for electrical, electronic and equipment waste materials.

GSUK will identify, control and minimise the environmental impact of business operations.

GSUK will work with customers, suppliers and business partners to maintain and improve environmental performance standards.

GSUK will demonstrate its commitment to internationally recognised standards of environmental management, through the implementation of a comprehensive environmental management system of policies and procedures. This system will comply fully with the requirements of the ISO 14001 Environment Management Standard; all identified customer requirements and all relevant environmental legislation.

GSUK will provide appropriate information and training on environmental policies, procedures, roles, responsibilities, targets and performance, to all employees, to enable employees to perform their job functions in an environmentally aware manner and to allow them to achieve stated company and environmental targets. All policies, procedures, products and services will be constantly reviewed and improved in order to ensure that GSUK supplies its clients with the best available products and services, compliant with all appropriate environment legislation, in a cost-effective package.

15

ENVIRONMENTAL POLICY STATEMENT

16

Our EMS is subject to regular audits, both internal and externally to conform with ISO 14001 certification. The audit provides the backbone to our annually published environmental performance and ensures we meet the required levels to conform with Health and Safety Legislation and Environmental Legislation.

Our EMS lies at the very core of our operation. It is ISO 14001 certified and designed to encompass every activity we undertake, defining the processes and procedures, ensuring each one complies with environmental legislations, positively reduces negative impact through waste materials and reduces the levels of consumption at every stage of operation.

The following elements make up our EMS...

1. Operations to be guided by an Environmental Policy Statement as outlined on the previous page.

2. The compilation and update of a legislation register, to which all procedures and measured results are bench marked against.

3. Audit procedure development and execution, ensuring the EMS is both working and achieving the desired results.

4. An environmental team meeting across all departments of the organisation, reviewing procedures, developing and improving on these procedures, addressing the issues of training and to set objectives and targets for environmental practices.

As well as being subject to internal audits, our EMS is designed to work in parallel with both ISO 9001 Quality Procedures and ISO 14001 Environmental Quality Procedures, meeting all the certified standards of these awards, including Health and Safety Legislation and Environmental Legislation.

ENVIRONMENTAL MANAGEMENT SYSTEM

19

3. HAzARdOUS SUBSTANCES. We carefully monitor all products that contain hazardous substances and are COSHH regulated. Waste products containing hazardous substances are safely contained until such time as technologies exist to allow for their recycling.

4. TRANSPORTATiON. Being fully aware of the impact caused by excessive fuel consumption and transportation is a key part of our success. We operate a two stage procedure to control the amount of transportation undertaken per operation.

1. No vehicle over three years old remains in company fleet. Each vehicle is emission tested annually.

2. Operations are calculated to minimal transport times as per our EMS. Processes exceeding this cannot be realised until they have been reworked to the target allocation.

1. REPROCESSiNg. The main aim of GSUK is to reduce wastage from damaged or end-of-life stock lines. These comprise of mobile phone handsets and mobile accessories such as batteries and Bluetooth headsets.

Reprocessing involves the collection and sorting of products, testing, re-packaging them before placing into inventory. These can then be sold as working product, conforming to our belief that re-use is the most effective method of recycling. These processes have been designed to operate at the lowest consumption rates possible, allocating any waste or excess material to our recycling team.

2. RECYCliNg. Our recycling team works across the group of companies, minimising all consumption levels needed and maximising efficiency. The waste material from our reprocessing operation comes in to be sorted by material and condition. It is here that we are able to salvage packaging materials to place back into the reprocessing operation.

GSUK improves its recycling efficiency as newer technologies evolve. This year we have operated a 94% recycling efficiency, which is 100% of all recyclable material. The non-recyclable waste is sent for safe storage.

ENVIRONMENTAL IMPACT: DIRECT ACTIVITY

20

ENVIRONMENTAL IMPACT: INDIRECT ACTIVITYIndirect activity refers to elements and occurrences that are a result of our activities but outside of our immediate practices or control. It is vital for us as an organisation to not only be aware of these instances, but to actively play a part in reducing the impact they cause.

The main aspects are those occurring through the activities of our suppliers. Through their part in our operations they also become subject to issues such as waste and emission control, resource consumption and recycling efficiencies.

To this extent, we evaluate the environmental performance and activities of prospective suppliers, including those issues mentioned above, such as transportation, energy consumption and recycling.

Our systems have been designed to educate our partners, and are flexible in their application, allowing the installation of processes at partner companies and key suppliers. This allows our suppliers to benefit from the same benefits provided by our inhouse procedures, improving efficiency, becoming increasingly cost effective and most importantly, taking full responsibility for the impact their business has on the environment, and put in place the means to monitor and reduce this impact.

As well as aiding supplier operations, we are also aware of our materials arriving at other sites, ensuring that packaging and safe transportation conforms to all legislations, and that we constantly review and monitor the way these materials are transported and treated, whilst ensuring any directly occurring waste product is recycled effectively.

The last area of indirect activity comes in the form of end user disposal. This is where the Recyclewise specially designed take-back scheme comes into its own. Designed for charities and organisations to raise funds through the collection of old mobile phones and larger accessories, the scheme encourages users and companies to recycle for the benefit of others. The processes behind the scheme follow the same policies of re-use and zero landfill that govern each of the operations we undertake.

NEBOSH.(National Examination Board in Occupational Safety and Health)

The NEBOSH certification and qualifications are designed to provide and maintain a framework of robust, reliable and relevant qualifications that aim to raise the standards of occupational health, safety and environmental management.

We are the first organisation in the industry to hold this qualification and are certified to the highest standard possible, ensuring the wellbeing of our staff, our workplace, our business activities, as well as being able to reflect these standards and levels of care when working with partner companies or at client sites. The NEBOSH qualification is not just another example of responsible activity, but one that helps increase efficiency by creating a more effective working environment and reducing staff down time and absence.

BSC.(The British Safety Council)

The BSC is another organisation that involves safety in the workplace. We are accredited as a BSC member to protect the interests of staff dealing with manual labour activities, and supervisors that have to safely lead teams.

Since being BSC certified, each department has a health and safety officer and each and every employee is trained and certified to a Level 1 British Safety Council Qualification.

22

HEALTH AND SAFETY

governed by strict European guidelines and legislation, and we take our responsibilities in this area very seriously. To this effect we are certified in every possible area we can be, providing our partners with the confidence in not just our ability but the fact that we are authorised to carry out the work we do. It also gives us the satisfaction of knowing that we are taking every possible step we can to guarantee responsible business activities.

iSO 9001 ANd 14001.Our quality standards are very important to us as an organisation. Externally they provide our partner companies with a sense of confidence in our commitments to responsible business activities, but internally they provide us with the framework for everything we do. Our processes are designed in accordance with the quality standards set out by our ISO quality manuals, and our Environmental Management System (EMS) has been designed under the strict governing of our ISO 14001 qualification. This has become the benchmark that we measure our environmental performance by.

Our business model offers recycling, reprocessing and redistribution services to large organisations that need to effectively deal with old, damaged and waste product lines. We work with organisations such as the Environment Agency and EMAS to ensure we are fully accredited, regularly audited and working within the required legislative controls.

WEEE.(Waste Electrical and Electronic Equipment)

The Waste Electrical and Electronic Equipment Regulations 2006 (SI3259) (the WEEE Regulations) are UK wide regulations that transpose the requirements of the Waste Electrical and Electronic Equipment Directive that was adopted by the EC in 2003 (2002/96/EC and 2003/108/EC). They place new responsibilities on producers and importers of electrical and electronic equipment (EEE). These include taking responsibility for financing collection, treatment and recycling of electrical and electronic wastes.

The regulations include targets for the amount of waste electrical and electronic equipment (WEEE) that will need to be treated, recovered and recycled. Sites that treat, recover and recycle or export WEEE will need to be approved. They will play a crucial part in providing evidence that different categories of waste have been treated and recycled.

As a company that deals with Waste Electrical and Electronic Equipment (WEEE) we need to ensure that we are being responsible with the handling of these materials. WEEE is highly

23

RESPONSIBLE BUSINESS ACTIVITY

24

WHO WE AREESD Management are a dedicated sales and remarketing company specialising in the resale of new, used and discontinued IT equipment and electronic consumer goods. Providing a range of services from the sale of finished goods to the reclamation of precious metals from scrap electronic components.

Our aim is to provide our clients with an excellent cost effective solution which will meet their goals and objectives.

WHAT WE dOWe offer the sale of excess new, used and as new quality computer hardware including laptops/notebooks/netbooks, tablets, TFT monitors this is in addition to desktop/tower cases, printers, servers, networking and much more.

We sell major brands at very competitive prices, many coming with warranty cover. Having various direct routes to market we are able to eliminate brokers and third party costs from the process, providing greater financial returns on products for our business partners and clients.

HOW WE dO iTAsset Recovery – From our extensive inventory we offer a full range of resale options for excess or discontinued electronic equipment and returns

Offering for sale individual components such as HDD’s / Memory / Printed Circuit Boards and other IT peripherals.

ELECTRICAL WASTE ELEMENTS

Precious metal refining – ESD can recoup value from end of life electronics scrap components by utilising their global partners in the precious metal refining industry offering maximum revenue for material that would otherwise be discarded and would have a minimum value.

We pride ourselves in offering an equipment solution that maximises value.

ESD Management has emerged from our other recycling businesses within the group, to offer an end to end solution for our client – from source to sale.

PARTNERSHiPESD have multiple global partners which ensure extensive routes to market in most European countries.

Part of the Genuine Solutions Group Plc

GSUK is proud to be the preferred partner to many of the industry’s leading players. Our client portfolio includes operators, national retailers, service centres, take back/buy back companies, recyclers and distributors. Below is a lists some of our current clients.

OPERATORS

NATiONAl RETAilERS

diSTRiBUTORS

INDUSTRY TREE

SERViCE CENTRES

TAkE BACk SCHEMES

Our success has also generated various awards and commendations that we are proud to have received, and further demonstrate our commitment and efforts as a group. These include industry commendations, environmental accolades and prestigious awards from nationally recognised bodies.

A selection of some of these are detailed below:

AWARDS

28

We aim to reduce our consumption levels each year, however as the scale of the operation increases, and we re-process more equipment, the amount of resources used may increase. The table below illustrates the this years results.

Resources Used Total Consumption

Electricity 2,231 kwhGas 6,290 kwhWater 153m2

Diesel 5,515 ltrsPetrol 2,900 ltrs

CO2 Emissions 78.71 tonnes

All measurements are calculated on site in direct relation to operating procedures.

We have achieved a 59.4% reduction in CO2 produced per tonnes of product processed. As stated in both our Environmental Policy Statement and our EMS, we place the upmost importance on monitoring and reducing the use of resources such as fuel, electricity and water, however, they are all necessary components for the work we undertake.

Our continued development of new working procedures is geared towards reducing the use of these resources.

30

CONSUMPTION OF RESOURCES

“ ”

In 2011 we recovered 3,403,387 mobile phone accessories, a 0.9 million increase on last year’s results, which equates to a 36% growth. In the past year alone we have diverted more than 675 tonnes of materials from landfill.

Resources UsedTotal

(Tonnes)

Equipment re-used 274.62Equipment recycled 287.04Materials recycled (Hazardous) 10.41Materials sent to landfill 2.09Materials sent to hazardous landfill 0.00Packaging for re-use and recycling 30.25

Total equipment/materials processed 561.67

All measurements are calculated on site in direct relation to operating procedures.

Over 3.4 million accessories processed during 2011, an increase of over 38% year on year.

Our environmental performance is of the upmost importance to us, both in terms of measuring our progress as a business and our continual improvement in reducing the negative effects our industry has on the environment.

Our aim is to educate the industry on the damage done to the environment by discarding these units as waste, explaining the benefits of accessory recovery and demonstrating financial return for the recovery and re-sale of these units.

31

PERFORMANCE

““ ”

33

MilESTONE ACHiEVEMENTSOver the past year the Genuine Solutions Group has achieved several awards, which include the Green Apple Award, awarded for Environmental Best Practice, and our biggest achievement to date, a Queen’s Award for Enterprise 2011.

ACHIEVEMENTS IN 2011

Goal from 2011 Achievements

To further improve on our environmental performance.

47% less electricity consumed, reducing CO2 emissions by 27%.

Incorporate more efficient sorting methods, reducing wastage through initial recovery.

Introduced a tub system across the entire supply chain, reducing carton usage and wastage.

To maintain 100% compliance with accreditations and incorporate new legislations.

Introduced S1, S2 and T4 a year in advance of the legislation changes.

To continue our commitment to the safety and welfare of staff.

Received an International Safety Award 2011 from the BSC.

To continue to promote environmental awareness and the benefits of recovery.

Sponsoring FCS Awards, appointment of a Group Waste Compliance and Recycling Manager.

Develop further revenue streams for recovered accessories.

Our distribution arm reaches 32 countries and is listed 45th in the International Track 100.

To continue to provide an increasingly better fundraising solution for charities

Have incorporated ink cartridge recycling into the Recyclewise scheme to increase donations.

34

GOALS FOR 2012

8. To continue to audit and monitor our suppliers, partners and customers.

9. To continue to provide an increasingly better fund-raising solution for charities.

10. To publish a performance report at the end of 2012.

In 2011, we achieved all our goals, even though the bar continues to rise. For 2012/13, we want to continue our good work by reaching out to the communities we interact with (staff, local and business communities, the industry) and supporting nationwide initiatives that promote positive impact.

kEY gOAlS FOR 20121. To further improve on our environmental

performance, reducing the consumption of energy required.

2. To increase the amount of recyclable material through the adoption of new technologies and procedures.

3. To incorporate new methods of sorting to reduce transportation and damage that occurs through the initial stages of waste allocation operations.

4. To continue to work towards a zero landfill policy.

5. To maintain our 100% compliance record, incorporating any new legislation and implementing the necessary changes into our EMS.

6. To continue our commitment to the education, training and safety of our workforce.

7. To continue the active promotion of environmental awareness throughout our industry and extended communities.

By challenging ourselves to reach new targets, we achieve a greater understanding of the environmental benefits our work delivers, which can be passed on in the form of education to our partners.

“”

Genuine Solutions UK Tel: +44 (0)20 3177 0100 Fax +44 (0)20 3177 0029

www.gsuk.eu

2012/13 Brochure & Performance Report

Documents

Transcript of 2012/13 Brochure & Performance Report