2012 Csa Hard Copy Family Member

8/3/2019 2012 Csa Hard Copy Family Member

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2012 Fort Drum Customer Service Assessment- FAMILY MEMBERS

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PERFORMATCE AND IMPORTANCE OF SERVICES

Family Readiness Programs

Please rate the PERFORMANCE of each service using a 5-point scale from Excellent to Very Poor.Please rate the IMPORTANCE of each service on a 5-point scale where 5 = Very Important and 1 = Not Important.Please provide any constructive feedback you have on any of the services below in the Comments section.

PERFORMANCE Very Poor Poor Ok Good Excellent No Experience orNot Applicable

Family Readiness Support Assistant (FRSA) Program Family Readiness Group (FRG)

IMPORTANCE

Very Poor Poor Ok Good Excellent No Experience orNot Applicable

Family Readiness Support Assistant (FRSA) Program Family Readiness Group (FRG)

COMMENTS

Family Readiness Support Assistant (FRSA) Program

Family Readiness Group (FRG)

Directorate of Human Resources- DHR

Please rate the PERFORMANCE of each service using a 5-point scale from Excellent to Very Poor.Please rate the IMPORTANCE of each service on a 5-point scale where 5 = Very Important and 1 = Not Important.Please provide any constructive feedback you have on any of the services below in the Comments section.

PERFORMANCE

Very Poor Poor Ok Good Excellent No Experience orNot Applicable

Post-Transition Services (Separation, Retirement) Pre-Transition Services (eg. ACAP, SBP, Transition Assistance) Casualty Operations Personnel Services - DEERS/ID/CAC Personnel Services (e.g., In/Out Processing) Employee Assistance Program (EAP) Education Testing (GRE, GMAT, ACT, etc. through Education Center) Post-Secondary Programs and Classes (Education Center) Education Counseling (Education Center)

IMPORTANCE

1Not

Important

2Not as

Important

3Important

4More

Important

5Very

Important

NoExperience or

NotApplicable

Post-Transition Services (Separation, Retirement) Pre-Transition Services (eg. ACAP, SBP, Transition Assistance) Casualty Operations Personnel Services - DEERS/ID/CAC Personnel Services (e.g., In/Out Processing) Employee Assistance Program (EAP) Education Testing (GRE, GMAT, ACT, etc. through EducationCenter)

Post-Secondary Programs and Classes (Education Center) Education Counseling (Education Center)

COMMENTS

Post-Transition Services (Separation, Retirement)

Pre-Transition Services (eg. ACAP, SBP, Transition Assistance)

Casualty Operations

Personnel Services - DEERS/ID/CAC


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Personnel Services (e.g., In/Out Processing)

Employee Assistance Program (EAP)

Education Testing (GRE, GMAT, ACT, etc. through EducationCenter)

Post-Secondary Programs and Classes (Education Center)

Education Counseling (Education Center)

Directorate of Morale, Welfare and Recreation - DMWRPlease rate the PERFORMANCE of each service using a 5-point scale from Excellent to Very Poor.Please rate the IMPORTANCE of each service on a 5-point scale where 5 = Very Important and 1 = Not Important.Please provide any constructive feedback you have on any of the services below in the Comments section.

PERFORMANCE

Very Poor Poor Ok Good Excellent NoExperience orNot Applicable

Volunteer Programs to include AFAP, AFTB & Volunteer Coordinator(ACS)

Support for Wounded and Fallen Soldiers (SFAC & SOS) Transition Support Services (ACS Financial, AER, Family MemberEmployment Assistance, and Relocation Readiness)

Personal & Family Life Readiness (EFMP/FAP/Sexual AssaultProgram/Victim Advocate)

Mobilization & Deployment Support (ACS Mob/Dep)

Community Information Services (ACS CIS) Military Family Life Consultants (MFLC) Child Care Centers Youth and School Aged Services Programs Physical Fitness Facilities Intramural Sports/Outdoor Facility Maintenance Leisure Ticketing Services Arts and Crafts Program Automotive Skills Program (POV Auto Repair/Maintenance) Outdoor Recreation Program Community/Recreation Programs Library/Information Services Clubs, Food Beverage and Entertainment Programs Bowling Army Lodging Management

IMPORTANCE

1Not

Important

2Not as

Important

3Important

4More

Important

5Very

Important

NoExperience orNot Applicable

Volunteer Programs to include AFAP, AFTB & VolunteerCoordinator (ACS)

Support for Wounded and Fallen Soldiers (SFAC & SOS) Transition Support Services (ACS Financial, AER, Family MemberEmployment Assistance, and Relocation Readiness)


Mobilization & Deployment Support (ACS Mob/Dep) Community Information Services (ACS CIS) Military Family Life Consultants (MFLC) Child Care Centers

Youth and School Aged Services Programs Physical Fitness Facilities Intramural Sports/Outdoor Facility Maintenance Leisure Ticketing Services Arts and Crafts Program Automotive Skills Program (POV Auto Repair/Maintenance) Outdoor Recreation Program Community/Recreation Programs Library/Information Services Clubs, Food Beverage and Entertainment Programs Bowling Army Lodging Management


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COMMENTS

Volunteer Programs to include AFAP, AFTB & Volunteer Coordinator(ACS)

Support for Wounded and Fallen Soldiers (SFAC & SOS)

Transition Support Services (ACS Financial, AER, Family MemberEmployment Assistance, and Relocation Readiness)


Mobilization & Deployment Support (ACS Mob/Dep)

Community Information Services (ACS CIS)

Military Family Life Consultants (MFLC)

Child Care Centers

Youth and School Aged Services Programs

Physical Fitness Facilities

Intramural Sports/Outdoor Facility Maintenance

Leisure Ticketing Services

Arts and Crafts Program

Automotive Skills Program (POV Auto Repair/Maintenance)

Outdoor Recreation Program

Community/Recreation Programs

Library/Information Services

Clubs, Food Beverage and Entertainment Programs

BowlingArmy Lodging Management

Directorate of Logistics - DOLPlease rate the PERFORMANCE of each service using a 5-point scale from Excellent to Very Poor.Please rate the IMPORTANCE of each service on a 5-point scale where 5 = Very Important and 1 = Not Important.Please provide any constructive feedback you have on any of the services below in the Comments section.

PERFORMANCE


Personal Property Moves

Dining Facility Services (Attendants, Equipment, Facility Only)

IMPORTANCE1

NotImportant

2Not as

Important

3Important

4More

Important

5Very

Important


Personal Property Moves Dining Facility Services (Attendants, Equipment, Facility Only)

COMMENTS

COMMENTS

Personal Property Moves

Dining Facility Services (Attendants, Equipment, Facility Only)

Directorate of Public Works - DPWPlease rate the PERFORMANCE of each service using a 5-point scale from Excellent to Very Poor.Please rate the IMPORTANCE of each service on a 5-point scale where 5 = Very Important and 1 = Not Important.

Please provide any constructive feedback you have on any of the services below in the Comments section.

PERFORMANCE


Management of Government Owned & Leased Housing Privatized Housing Mgmt for Residential Communities Initiative(RCI)

Service Order and Maintenance for Privatized Housing Mgmt forResidential Communities Initiative (RCI)

Provide Housing Services (Off-Post Housing)


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Administrative and Civil Law Criminal Law & Discipline Tax Assistance Legal Assistance (except Tax Assistance) Claims Services

IMPORTANCE1

NotImportant

2Not as

Important

3Important

4More

Important

5Very

Important


Administrative and Civil Law Criminal Law & Discipline Tax Assistance Legal Assistance (except Tax Assistance) Claims Services

COMMENTS

Administrative and Civil Law

Criminal Law & Discipline

Tax Assistance

Legal Assistance (except Tax Assistance)

Claims Services

Special Staff - Religious ServicesPlease rate the PERFORMANCE of each service using a 5-point scale from Excellent to Very Poor.Please rate the IMPORTANCE of each service on a 5-point scale where 5 = Very Important and 1 = Not Important.Please provide any constructive feedback you have on any of the services below in the Comments section.

PERFORMANCE


Religious Services (Overall) Family Support Programs (Alpha, AWANA, PWOC, MCCW,Youth Activities, PMOC, Spiritual Development Workshops) Addcomments for specific program(s) addressed

Religious Services PO Valley Chapel (Contemporary WorshipService, Islamic Prayer Room) Add comments for specific service

addressed

Religious Services Riva Ridge Chapel (Liturgical Service, JewishService) Add comments for specific service addressed

Religious Services Main Post Chapel (Protestant Service - 0915) Religious Services Main Post Chapel (Catholic Services - 1700 &1100)

Religious Services Main Post Chapel (Gospel Services - 1230) Religious Education Classes Main Post Chapel Religious Services Division / MSE Level Religious Services Brigade Level Religious Services Battalion Level

IMPORTANCE

1Not

Important

2Not as

Important

3Important

4More

Important

5Very

Important


Religious Services (Overall)

Family Support Programs (Alpha, AWANA, PWOC, MCCW,Youth Activities, PMOC, Spiritual Development Workshops) Addcomments for specific program(s) addressed

Religious Services PO Valley Chapel (Contemporary WorshipService, Islamic Prayer Room) Add comments for specific serviceaddressed


Religious Services Main Post Chapel (Protestant Service - 0915) Religious Services Main Post Chapel (Catholic Services - 1700 &1100)

Religious Services Main Post Chapel (Gospel Services - 1230)


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Religious Education Classes Main Post Chapel Religious Services Division / MSE Level Religious Services Brigade Level Religious Services Battalion Level

COMMENTS

Religious Services (Overall)

Family Support Programs (Alpha, AWANA, PWOC, MCCW,Youth Activities, PMOC, Spiritual Development Workshops) Add

comments for specific program(s) addressedReligious Services PO Valley Chapel (Contemporary WorshipService, Islamic Prayer Room) Add comments for specific serviceaddressed


Religious Services Main Post Chapel (Protestant Service - 0915)

Religious Services Main Post Chapel (Catholic Services - 1700 &1100)

Religious Services Main Post Chapel (Gospel Services - 1230)

Religious Education Classes Main Post Chapel

Religious Services Division / MSE Level

Religious Services Brigade Level

Religious Services Battalion Level

Special Staff - Public Affairs Office PAOPlease rate the PERFORMANCE of each service using a 5-point scale from Excellent to Very Poor.Please rate the IMPORTANCE of each service on a 5-point scale where 5 = Very Important and 1 = Not Important.Please provide any constructive feedback you have on any of the services below in the Comments section.

PERFORMANCE


Public Affairs Services (Post Newspaper, Social Media, EventPublicity, Information Campaigns, Installation Website)

IMPORTANCE

1Not

Important

2Not as

Important

3Important

4More

Important

5Very

Important



COMMENTS


Special Staff - Safety OfficePlease rate the PERFORMANCE of each service using a 5-point scale from Excellent to Very Poor.Please rate the IMPORTANCE of each service on a 5-point scale where 5 = Very Important and 1 = Not Important.Please provide any constructive feedback you have on any of the services below in the Comments section.

PERFORMANCE


Safety, Training & Education

IMPORTANCE

1Not

Important

2Not as

Important

3Important

4More

Important

5Very

Important



COMMENTS



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COMMUNICATION

Do you believe your garrison does an effective job of communicating to you the services/programs that are available?Not Effective at allSomewhat EffectiveEffectiveVery EffectiveMost Effective

Select up to three of the most effective methods to communicate information to you about available services/programs:

Fort Drum WebsiteFort Drum MountaineerBriefings (Newcomer's Orientation, Community Updates, etc.)Fort Drum Information Town Hall/Public ForumEmail (Newsletters, Community Updates, Phantom Distribution, etc.)Flyers/Handouts at Service LocationsPaper Signs/Posters at Service LocationsElectronic Signs (Marquees) at Service LocationsSocial Networking Site (Facebook, Twitter, Flickr etc)Text Messages

If available, would you be willing to sign up to receive text messages from services you receive on Fort Drum notifying you of events, programs or alerts?YesNo

What is an acceptable time span for you to receive information prior to an event so that you can plan and participate?

6 weeks4 weeks1 week3 days24 hoursLess than 24 hours

What features are most important to you when you receive program and event information via email?

Very Important Marginally Important Not Important

Timeliness:

Clean/Concise:(i.e. No FWDs email treats, no scrolling to reach content)

Applicability:

Visually Interesting:(i.e. text as well as graphics and images)

Please return your completed survey to your FRSA. Thank you for your participation.

2012 Csa Hard Copy Family Member

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