project report 41 2011 Asian Smart Living Summer School40

As the population of Taiwan has aged, both marriage rates and birthrates have decreased. In this activity, we learned that the wisdom of the elders was both precious and worth inheriting; that the value of community interaction could not be ignored. As such, we attempted to develop a service system to solve the issues of decreased marriage rates and birthrates.

1. How to effectively work with the retired elders in the community to enrich their lives through resource communication 2. In facing an aging society, how to provide elders with exemplary care services.

Smart Living Estate

Mentor / Koichi Ogasawara (Japan)Coach / Oliver Chen (Taiwan)Mentoring Assistant / Jerry Wang (Taiwan)Team members / Sakiko Ikezeoe (Japan), Anna Khakhirova (Russian), Yi Chia Lee (Taiwan), Feng Lin Liu (Taiwan) & Hong King Ng (Singapore)

TEAM32011 ASIAN SMART LIVING SUMMER SCHOOL

project report 43 2011 Asian Smart Living Summer School42

DEFINEAfter several experiences, observations and interviews, our team presented our thoughts on different issues after brainstorming to help us understand our experiences.

We compiled all the concepts after several discussions among the teammates, and after posting our ideas on post-its, voted to target our subjects as an urban young couple. We also proposed the core values of our innovative services: Connecting, Networking, and Understanding.

In the activities of the first three days, we tried to observe and experience through immersion to learn local Taiwanese culture and the lifestyles of the residents.

During the interviewing of the Yishanli elders, we found that the elders were open-minded and easy-going towards their lives. Through our enlightening conversations, we also learned from the rich wisdom and experience of the elders and discovered different ways of thinking.

DISCOVER

project report 45 2011 Asian Smart Living Summer School44

Discussion – through discussion, we tried to articulate the entire service eco-system related to our urban young couple.Interview – by interviewing our target group, we learned more about the needs and lifestyles of urban young couples.Scenario – using the interview sample as reference, we created the target group scenario and presented it with visualization to further discuss our service concept.Role Play Script – to help us empathize with our target group, we used role-play to present a script to help with the follow up development of our concepts.

From the script, we sorted several vital areas for the young urban couple:1. Lack of knowledge about how to teach children.2. No time for exercise.3. Need more rest.4. Too many complaints from neighborhood.5. Need healthier food.

In the delivery stage, we presented the overall service through a visualized service eco-system to further elaborate on our main design concept. We then used a service blueprint to describe the actual operational process of the service system and provided a detailed service outlook to the related stakeholders, allowing the participants of the service system to understand the value and concept more easily.

DEVELOP

DELIVER

SCENARIO FILM

PROBLEM IDENTIFICATION SERVICE BLUEPRINT

SERVICE SUPPORT SYSTEM

SCENARIO

Lack of Knowledge about how to teach children; No time for exercise;More rest needed; Reduce complaints from neighborhood; Healthier food needed. Connection, Empathy and Cooperation.

Elderly couple / Retired couple Young Couple Tower

Elderly Support Exchange Talent New Balance Live

Support Platform

Architecture Connect device

Connect device

Safe the data Data matching

Data matching

Primary data

Data input of residents

Support system

System manager

Physical evidence

Married couple

Move in to the YCT

They both go to work

They sent child to retired

people in YCT

They receives a message from

system

They pick up the neighbor's

child as well

Neighborhood

CommunityOrganization

Government

Young Couple

Children

Urban Young Couple who wants to have children.

Support from elderly & Retired couple.

Exchange Talent and Time.

FINAL PRESENTATION