2 Day CP Outcomes and Outline

7/31/2019 2 Day CP Outcomes and Outline

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Verbal Judo - Key Outcomes

for

The 2 Day Contact Professional Verbal Judo Course

Verbal Judo is tactical communication and the art of persuasion that enables the user to generatecompliance in others under stressful conditions by using learned patterns of behaviour. This allows

staff to perform professionally under all conditions whether it be with clients, members of thepublic, or other staff.

Key Outcomes of the training are listed below;

Attendees are taught, shown, and have the following demonstrated to them;

Test and evaluation by class of live video footage of incident

The difference between natural and tactical language

The Professional goal - redefined

What words work and what words DO NOT work, and why

Dealing with difference - How to read people

How to professionally handle Verbal Abuse

How to remain Professional under pressure

The art of professional representation between employee and their organisation

Survival in Communication - the difference between Words and Meanings

Your delivery Style = 93% (success or failure)

Controlling scenes and personal safety tactics

P.O. Box 1180, MidlandWestern Australia 6936

(B) (08) 9294 4881

(M) 0408 090 696

Email [email protected]

ABN 65 350 187 401 Website www.verbaljudo.com.au

Sole Australian Provider

Minnelly Pty Ltd (A.C.N. 102 969 326) Trustees for the Swell Trust T/A Verbal Judo Australia
http://www.verbaljudo.com.au/http://www.verbaljudo.com.au/mailto:[email protected]:[email protected]


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Day Two:

Demonstration technique vs force

The heart of Verbal Judo -The 5 step Hard Style technique to overcome verbal resistance

using the 4 appeals of persuasion

The Tactical Eight Steps a crucial professional and powerful walk up and talk process

when entering scenes or attending to complaints

The Art of Translation getting the message across

The Art of Mediation the quintessential art thinking for people in their best interests

LEAPS listening, strategies in questioning, paraphrasing and summerising

Defining the four appeals of persuasion

Crisis intervention

SAFER Moving Beyond Words when words fail

Time is set aside for attendees to discuss various scenarios and evaluate how the main tactics

apply to their specific areas of work. A Theory Test can also be given for underpinning knowledge.


(B) (08) 9294 4881

(M) 0408 090 696






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Course Outline 2 day CourseVerbal Judo for The Contact Professional

DAY 1

0900 - 1030 Introduction - test (class evaluation of video incident)Seven Goals of CourseProfessional Traits

1030 - 1045 Morning Tea

Module 1 - Professionalism

1045 - 1230 The Professional GoalHabit of MindVerbal AbuseThe Contact ProfessionalArt of Representation

1230 - 1310 Lunch

Module 2 - Communication

1310 - 1430 Words vs MeaningRoles 2 = 6Delivery Style

1430 - 1445 Afternoon Tea

1445 - 1600 Delivery Style Tactical examples

Verbal contact and coverMisreading ScenesLoss of proximic control90% 10% principal of body language

Module 3 - Tactics 1

Verbal Judo vs Verbal Karate Physical Demonstrationtechnique vs forceReview

1600 End Day 1


(B) (08) 9294 4881

(M) 0408 090 696






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Course Outline 2 day CourseVerbal Judo for The Contact Professional (continued)

DAY 2 Module 3 - Tactics 1 (cont)

0900 - 1030 ReviewVerbal Judo illustrated The Five Step Hard Style ofPersuasion

1030 - 1045 Morning Tea

1045 - 1230 The Tactical Eight Steps

Module 4 - Tactics 2

The Art of TranslationThe Art of MediationL.E.A.P.S. Five Tools for ComplianceE.R.P.P. The Four Appeals of Persuasion

1230 - 1310 Lunch

1310 - 1320 S.A.F.E.R. - Moving Beyond Words1320 - 1445 Scenario discussions / video examples

1445 - 1500 Afternoon Tea

1500 - 1540 Theory Exam1540 - 1600 Evaluation and Course Closure


(B) (08) 9294 4881

(M) 0408 090 696





2 Day CP Outcomes and Outline

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