INSIDE THIS ISSUE

“As Nelson Mandela said ‘A

good head and a good heart

are a formidable combination’,

and genuine change requires

development of both. The

‘view’ of an interdependent

reality encourages us to work

altruistically for our clients but

also recognises that their diverse

needs are served by a multiplicity

of others – which is what is

meant by a centre-less network.

This ‘view’ encourages us to see

own individualistic motivation

through the lens of co-operative

working, as nothing happens in

isolation or consequence to a

greater whole. It also naturally

leads us to extending our

intention of helping others to

include other organisations –

they are people also. Through

this motivation I really believe

partners can move from legal

advice delivery characterised

by individual organisations with

limited reliance and knowledge

of other partners, into a county-

wide legal advice network with

seamless access and referral

infrastructure all with the right

motivation. This approach will till

the soil of positive working and

allow practices to grow that will

ultimately be in best interests of

our clients. “Darran Trute

Partnership Manager

Our ! rst newsletterWelcome to the � rst edition of the

Nottinghamshire Advice Network

(NAN) Newsletter. NAN is a � ve year

National Lottery funded project to

create a quality centre-less network

of legal advice provision. Where

partners co-ordinate services

for the most positive impact for

the people we help. NAN will be

launched in Spring 2010.

The world is becoming ever more

interdependent and inter-related.

This is also true of the advice sector.

NAN’s aim is to enable advice partners

to work in a way that accords with this

reality. At its heart are the individuals

we help, our clients. For them to truly

be the focus, requires a re-orientation

of advice partners, to engage with the

wider community of organisations

that serve client needs in increasingly

complicated and demanding ways.

This is achieved through by putting

ourselves in our clients shoes in the

beginning, middle and in the end of

the process of advice and through

utilising partner specialisms rather

than trying to accomplish everything

on our own.

“At its heart is the people we all help”

§ PROJECT SUMMARY 2

§ NEXT STEPS 2

§ WEBSITE 3

§ WEBSITE CONTD 3

§ PARTNERS INFO 4

§ PARTNER INFO CONTD 5

§ DO YOU WANT TO BECOME

PART OF NAN? 6

ISSUE 1

Darran and Julie helping you

create the network

“Working together to deliver quality advice to the people of Nottinghamshire”

� � � � � �

2

What we’ve achieved so far

We have had a very productive

start to the project and headline

accomplishments to date are:

Membership criteria for the

network established. This

is linked to organisation

development plans with

peer support for prospective

members who need help

achieving the membership

criteria.

A draft vision and strategy

for the development of legal

services in Nottinghamshire

shared.

Prototype partnership website

created which exchanges

information among providers

and promotes a new common

approach to our clients. This

also provides partners with a

better understanding of each

others specialisms and delivery

locations.

A draft Partnership Agreement

has been circulated and

the Legal Entity currently is

currently being created.

“If you want to be incrementally better: Be competitive. If you

want to be exponentially better: Be cooperative.”

Unknown Source

Summary of the project

� e project has the overall following aims and objectives:

• To place the client at the heart of the advice delivery.

• To create a legally constituted advice network in Nottinghamshire to deliver a high quality legal advice for 100,000 people each year.

• To use a gateway assessment model of advice integrated with a virtual call centre.

• To develop an e! ective referral system between advice network partners and the wider community.

• For all partner and member organisations of NAN to be working to the same high quality standard.

• Develop an e! ective social campaigning to in" uence the development of social policy.

• Develop and implement a common approach to training and continuing professional development.

1We will start to share current

referral protocols amongst

partners with the view to developing

a common referral system.

2The partnership will research

models for advice delivery that

will have the most positive impact for

clients in a collaborative environment.

Currently this is based on the gateway

assessment model.

3We will continue to develop a

more complete picture of the

current state of service provision

through commissioned work.

4A launch event will start the

process of planning services to

enable partners and members to co-

ordinate delivery approaches which

maximise integration and

coordination

5The network will begin to

research the most appropriate

use of virtual call centre technology

to make best use of partner

specialisms distributed across the

county.

6We will start to develop

monitoring and review

processes to ensure high quality

standards.

7We will also start to review

marketing and communication

approaches undertaken by individual

partners and members to maximise

NAN impact.

What’s next? (Nov 09 - March 10)

“When we try to pick out anything by itself,

we ! nd it is tied to everything else”

John Muir

3

www.nottinghamshireadvicenetwork.org.uk

We are in the process of developing a

website with useful information for both

clients and advice providers alike.

This includes a frequently asked question

section which allows clients to help

themselves where possible.

It also provides continually refined

information about each partner in the

network, showing where their help is

available and in which advice areas. 

If you have more suggestions please let us

know.

WebsiteA beautiful bridge somewhere in

Australia. Worth a visit.

Frequently asked

question section

for clients who can help

themselves

Search by helpful

terms and by location.

Detailed and summary (shown below) information about providers with

location, areas of expertise and quality information

4

WebsiteContinued

A beautiful bridge somewhere in

Australia. Worth a visit.

Each advice provider also provides more detailed information

about themselves and how best they help clients

ASHFIELD CITIZENS ADVICE BUREAU

22 Market Street, Sutton in Ash! eld, Nottinghamshire

NG17 1AG

Advice Line:

01623 557617

BASSETLAW CITIZENS ADVICE BUREAU

Central Avenue, Worksop, Nottinghamshire S80 1EJ

Advice Line:

0844 856 3411

BROXTOWE CITIZENS ADVICE BUREAU

Eastwood

Library & Information Centre, Wellington Place

Nottingham Road, Eastwood, NG16 3GB

Advice Line: 0844 4994194

Beeston

Ground Floor, Council O" ces, Foster Avenue,

Beeston, Nottingham, NG9 1AB

Advice Line: 0844 4991193

MANSFIELD CITIZENS ADVICE BUREAU

22-24 Brunts Business Centre, Samuel Brunts Way,

Mans! eld, Nottinghamshire NG18 2AH

Advice Line: 01623 627163

Welfare Bene! ts & Debt Line:

01623 675775

NOTTINGHAM & DISTRICT CITIZENS ADVICE BUREAU

32-36 Carrington Street, Nottingham, NG1 7FG

Recorded information: 0844 499 4129

Advice Line: 0115 9388050

NEWARK & DISTRICT CITIZENS ADVICE BUREAU

2 Castlegate, Newark, Nottinghamshire

NG24 1XG

Advice Line: 01636 704391

OLLERTON CITIZENS ADVICE BUREAU

5 Forest Court, New Ollerton, Newark, Nottinghamshire

NG22 9PL

Advice Line: 01623 861808

CITIZENS ADVICE (not all specialisms available at all

bureaux)

Service Specialisms:

Debt, bene! ts, welfare rights, ! nancial inclusion,

! nancial capability, county court duty scheme, housing

and homelessness, addiction services, consumer

advice, disability advice, drug and alcohol abuse,

probation services, employment problems, tax issues,

immigration, family and personal matters too

www.nottinghamshirecab.org.uk

Bilton Hammond LLP Solicitors

Corner House, Union Street,

Mans! eld, Nottinghamshire

NG18 1RP

Tel: 0845 4502999

www.biltonhammond.co.uk

Family, mediation, moving house,

commercial property, wills , criminal.

Bryan and Armstrong Solicitors

The Old Meeting House, Stockwell

Gate, Mans! eld, Nottinghamshire

NG18 1LG

Tel: 07779 428566

www.bryanandarmstrong.co.uk

Commercial property, corporate

and commercial services, family,

criminal, home and personal law

personal injury, wills, probate, tax

and trusts

Disability Nottinghamshire

1 Byron Street, Mans! eld,

Nottinghamshire NG18 5NX

Tel: 01623 625891

www.disabilitynottinghamshire.org.uk

Disabilities advice & training, welfare

rights & bene! ts, access surveys,

disability discrimination act, carers

and carer support, advocacy and

tribunal work,

Framework HA

1st Floor, Maville House

Beech Avenue,

Nottingham

NG7 7LS

Central Access Point

Tel: 0800 0556184

www.frameworkha.org

Prevention of homelessness, crisis

intervention, court representation,

welfare rights, housing, contentious

debt and consumer credit..

Notts Housing Advice

Rodney House (accessed via Hounds

Gate), Castle Green, Nottingham

Tel: 0845 2414515

www.nottshousingadvice.org.uk

Housing and homelessness advice

and advocacy. housing related debt

issues.

Nottinghamshire Racial Equality

Council

67 Lower Parliament Street,

Nottingham

NG1 3BB

www.nottsrec.com

Immigration, meditation,

discrimination, racial attack and

harassment, equal opportunities,

con# ict resolution, managing

tension in & across communities.

5

Nottinghamshire County Council

Trading Standards

100 Chester! eld Road South,

Mans! eld, Nottinghamshire

NG19 7AQ

Consumer Direct: 0845 404 0506

www.nottinghamshire.gov.uk/

tradingstandards

Consumer advice, help with

interpreting and complying with

trading standard legislation, dealing

with rogue traders, consumer safety

and helping the most vulnerable

consumers.

Nottinghamshire Unemployed

Workers Centre (NUWC)

5 St John Street, Mans! eld,

Nottinghamshire NG18 1EY

Tel: 01623 481882

www.nuwc.org.uk

Welfare rights & bene! ts including

representation at county court,

debt, housing, disabilities.

Nottinghamshire County Council

Welfare Rights

County Hall, West Bridgeford,

Nottingham

NG2 7QP

Tel: 0845 601 5943

www.nottinghamshire.gov.uk/

bene! tsadvice

Welfare rights & bene! ts including

representation at tribunals, bene! t

take up, specialist advice to service

users of Adult Social Care & Health &

CYP Services.

Orton Solicitors

15 Wheeler Gate, Nottingham

NG1 2NA

Tel: 0115 9586515

www.ortonsolicitors.com

Equality and discrimination,

employment including

representation at tribunals, human

resources, wellbeing, mediation.

Do you want to be part of NAN?

We are looking for new Advice

Partners to work with us. If you

would like to know more about us

and are interested in becoming a

partner of NAN please contact usNottinghamshire Advice Network

36 Wood Street

Mans� eld

Nottinghamshire

NG18 1QA

www.nottinghamshireadvicenetwork.org.uk

Phone: 01623 664528