192583_OMB Assignment Brief Sept 14.doc
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Transcript of 192583_OMB Assignment Brief Sept 14.doc
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ASSIGNMENT BRIEF
Qualification Unit number, Code and Title
Pearson BTEC Level 5 HND Diploma Business
Unit 34, R/505/8181, Operations Management inBusiness
Module Leader: Lecturers:
Hakeem Kazeem
Distribution date Submission deadline
W/C – 22/09/14 7th December 2014
Assignment title Operations Management in Business
Learning Outcome
Learning outcome
Assessment Criteria
In this assessment you will have the opportunity to present evidence that shows you are able to:
Task no.
Evidence(Page no)
L01
Understand the natureand importance ofoperationsmanagement
1.1 Explain why operations management isimportant for organisations
1
1.2 Analyse the operations functions of a selected organisation
1
1.3Evaluate, by using a process model, theoperations management of a selectedorganisation
1
LO2
Understand the linkbetween operationsmanagement andstrategic planning
2.1 Appraise the importance of the ‘Three Es’ to organisations
2
2.2Assess the impact of the tension between cost minimisation and quality maximisation inorganisations
2
2.3Evaluate the significance of the fiveperformance objectives that underpinoperations management to organisations
2
LO3
Understand how toorganise a typicalproduction process
3.1 Assess how linear programming adds value to a given production process
3
3.2Evaluate critical path analysis and network planning
3
3.3
Justify the need for operational planning and control in a selected production process
3
LO4Be able to apply relevant
4.1Produce a set of clearly defined operational outcomes for a selected organisation
4
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techniques to the production of an operational plan for an organisation.
4.2 Produce a network plan indicating theresultant critical path
4
4.3
Justify how quality management techniquesare applied to improve operations in a selected organisation
4
Learner declaration
I certify that the work submitted for this assignment is my own and research sources are fully acknowledged.
Student signature: Date:
INTRODUCTION
Operations management (OM) is the business function that plans, organizes, coordinates,
and controls the resources needed to produce a company’s goods and services. Operations
management is a management function. It involves managing people, equipment, technology,
information, and many other resources. Operations management is the central core function of
every company. This is true whether the company is large or small, provides a physical good or
a service, and is for-profit or not-for-profit. Operations management is important. It is
concerned with creating the services and products upon which we all depend. And all
organizations produce some mixture of services and products, whether that organization is
large or small, manufacturing or service, for profit or not for profit, public or private. But more
than this, operations management is everywhere, it is not confined to the operations function.
All managers, whether they are called Operations or Marketing or Human Resources or Finance,
or whatever, manage processes and serve customers (internal or external). This makes, at
least part of their activities ‘operations’.
Scenario
Prêt A Manger opened their first shop in the mid-1980s, in London. Now they have over 130
shops in UK, New York, Hong Kong and Tokyo. They say that their secret is to focus continually
on quality – not just of their food, but in every aspect of their operations practice. They go to
extraordinary lengths to avoid the chemicals and preservatives common in most ‘fast’ food,
say the company. ‘Many food retailers focus on extending the shelf life of their food, but that’s
of no interest to us.
We maintain our edge by selling food that simply can’t be beaten for freshness. At the end of
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the day, we give whatever we haven’t sold to charity to help feed those who would otherwise
go hungry. When we were just starting out, a big supplier tried to sell us coleslaw that lasted
sixteen days. Can you imagine! Salad that lasts sixteen days? There and then we decided Pret
would stick to wholesome fresh food – natural stuff. We have not changed that policy.’
The first Prêt A Manger shop had its own kitchen where fresh ingredients were delivered first
thing every morning, and food was prepared throughout the day.
Every Pret shop since has followed this model. The team members serving on the tills at
lunchtime will have been making sandwiches in the kitchen that morning.
The company rejected the idea of a huge centralized sandwich factory even though it could
significantly reduce costs. Prêt also own and manage all their shops directly so that they can
ensure consistently high standards in all their shops. ‘We are determined never to forget that
our hard-working people make all the difference. They are our heart and soul. When they care,
our business is sound. If they cease to care, our business goes down the drain. In a retail
sector where high staff turnover is normal, we’re pleased to say our people are much more
likely to stay around! We work hard at building great teams. We take our reward schemes and
career opportunities very seriously.
We don’t work nights (generally), we wear jeans, we party!’ Customer feedback is regarded as
being particularly important at Pret. Examining customers’ comments for improvement ideas is
a key part of weekly management meetings, and of the daily team briefs in each shop.
Adapted from: Operations Management 6th ed - N. Slack, et al., (Pearson, 2010) BBS
Task 1 (L.O. 1: 1.1, 1.2, 1.3 and M1, D2)
Considering yourself as an operations manager at Prêt A Manger, or any other organisation of
your choice, write an essay on the following:
1. Explain the importance of operational management to Prêt A Manger’s business
activities or any other organisation business activities.
2. Analyse the operations functions at Prêt A Manager or any other organisation of your
choice.
3. Evaluate, by using a process model, the operations management of Prêt A Manager or
any other organisation of your choice.
To achieve M1, you will find appropriate solutions in evaluating the operations management of
Prêt A Manager or any other organisation of your choice.
To achieve D2 you will have demonstrated an effective approach to independent research as
evidenced from the citations and reference list and study and will have met the deadline to
submit the tasks and achieve the unit assessment criteria.
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Task 2 (LO2: 2.1, 2.2 2.3 and M2, D2)
As the newly appointed operations manager you are expected to produce a Microsoft Power
Point Presentation informing your team on the following:
4. Appraise the importance of the ‘Three Es’ to organisations
5. Assess the impact of the tension between cost minimisation and quality maximisation in
organisations
6. Evaluate the significance of the five performance objectives that underpin operations
management to organisations
To achieve M2, you will apply appropriate methods/techniques in evaluating the significance of
the five performance objectives of any organisation of your choice in question 6.
To achieve D2 you will have demonstrated an effective approach to independent research as
evidenced from the citations and reference list and study and will have met the deadline to
submit the tasks and achieve the unit assessment criteria.
Task 3 (LO3: 3.1, 3.2, 3.3, and D2, D3)
As the operations manager at Prêt A Manger or any other organisation of your choice you are
expected to write briefly on the followings in an essay form :
7. Assess how linear programming adds value to a given production process
8. Evaluate critical path analysis and network planning
9. Justify the need for operational planning and control in a selected production process
To achieve D2 you will have demonstrated an effective approach to independent research as
evidenced from the citations and reference list and study and will have met the deadline to
submit the tasks and achieve the unit assessment criteria.
To achieve D3, you will have to creatively justify the need for operational planning and control
in a selected production process in question 9.
Task 4 (LO4: 4.1, 4.2, 4.3 and D2)
You are expected to do a field work to any organisation of your choice. Carefully observe the
organisation’s business activities and produce a personal report on your findings on the
followings:
10. Produce a set of clearly defined operational outcomes.
11. Produce a network plan and indicate the resultant critical path.
12. Explain how quality could be defined and maintained in the visited organisation
(Please note that the name of the organisation visited must be specified in your report.)
To achieve M3, your findings and research should be well presented and communicated within
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the report.
To achieve D1 you will have to use critical reflection to produce a network plan and indicate the
resultant critical path in question 10.
To achieve D2 you will have demonstrated an effective approach to independent research as
evidenced from the citations and reference list and study and will have met the deadline to
submit the tasks and achieve the unit assessment criteria.
Evidence checklist Summary of evidence required by student
Evidence presented
Task 1 Essay on the nature and importance of operations management
Task 2Microsoft Power Point Presentation on the link between operations management and strategic planning
Task 3 Essay on how to organise a typical production process
Task 4Personal report on Organisation visit Be able to apply relevant techniques to the production of an operational plan for an organisation.
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In addition to the above PASS criteria, this assignment gives you the opportunity to submit evidence in order to achieve the following
MERIT and DISTINCTION grades
Grade Descriptor Indicative characteristic/s Contextualisation
M1 Identify and apply
strategies to find appropriate
solutions
Effective judgements have been made.
An effective approach to study and research
has been applied.
To achieve M1, you find appropriate solutions in explaining the link
between operations management and strategic planning P3
M2 Select / design and apply
appropriate methods /
techniques
Appropriate learning methods/techniques have
been applied.
To achieve M2, you will apply appropriate methods/techniques in
evaluating the significance of the five performance objectives of any
organisation of your choice in question 6.
M3 Present and communicate
appropriate findings
Communication is appropriate for familiar and
unfamiliar audiences and appropriate media
have been used.
To achieve M3, your findings and research should be well
presented and communicated within the report for question 10-12.
D1 Use critical reflection to
evaluate own work and
justify valid conclusions
Conclusions have been arrived at through
synthesis of ideas and have been justified.
Realistic improvements have been proposed
against defined characteristics for success.
To achieve D1 you will have to use critical reflection to produce a
network plan and indicate the resultant critical path in question 10.
D2 Take responsibility for
managing and organising
activities
Activities have been managed.
New ideas have been generated
Good referencing and arrangement (Harvard
style)
To achieve D2 you will have demonstrated an effective approach
to independent research as evidenced from the citations and
reference list and study and will have met the deadline to submit
the tasks and achieve the unit assessment criteria. (P1-P13)
D3 Demonstrate
convergent /lateral / creative
Effective thinking has taken place in
unfamiliar contexts.
To achieve D3, you will have to creatively justify the need for
operational planning and control in a selected production process
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thinking in question 9
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Achievement Summary
QualificationPearson BTEC Level 5 HND Diploma in Business Assessor
name
Unit Number and title
Unit 34, Operations Management in Business
Student name
Criteria Reference
To achieve the criteria the evidence must show that the student is able to:
Achieved?(tick)
LO 1 Understand the nature and importance of
Operations management
1.1Explain why operations management is important for
organisations
1.2 Analyse the operations functions of a selected
organisation
1.3 Evaluate, by using a process model, the operations
management of a selected organisation
LO 2 Understand the link between operations management and
strategic planning
2.1 Appraise the importance of the ‘Three Es’ to
organisations
2.2 Assess the impact of the tension between cost
minimisation and quality maximisation in organisations
2.3 Evaluate the significance of the five performance objectives
that underpin operations management to organisations
LO3 Understand how to organise a typical production process
3.1 Assess how linear programming adds value to a given
production process
3.2 Evaluate critical path analysis and network planning
3.3 Justify the need for operational planning and control in a
selected production process
LO4 Be able to apply relevant techniques to the production of an
operational plan for an organisation.
4.1 Produce a set of clearly defined operational outcomes for a
selected organisation
4.2 Produce a network plan indicating the resultant critical path
4.3 Justify how quality management techniques
are applied to improve operations in a selected
organisation
9 Assignment brief- Operations Management in Business
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Higher Grade achievements (where applicable)
Grade descriptor Achieved?(tick)
Grade descriptor Achieved?(tick)
M1: Identify and apply strategies to find appropriate solutions
D1: Use critical reflection to evaluate own work and justify valid conclusions
M2: Select/design and apply appropriate methods/techniques
D2: Take responsibility for managing and organising activities
M3: Present and communicate appropriate findings
D3: Demonstrate convergent/lateral /creative thinking
10 Assignment brief- Operations Management in Business
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Assignment Feedback
Formative Feedback: Assessor to Student
Action Plan
Summative feedback
Feedback: Student to Assessor
Assessor Signature
Date
Student Signature
Date
11 Assignment brief- Operations Management in Business