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21st AnnualInternational Crowd Management Conference

Day Three - Recovery

Wednesday, November 19

Boot Camp Fundamentals-- Steps to Recovery

Patrick J. McCarthy, BS, JD, CPP

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21st AnnualInternational Crowd Management Conference

Crowd Management

What is it?

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21st AnnualInternational Crowd Management Conference

Crowd Management encompasses all that is undertaken by

Professional personnel in the public assembly field to facilitate the– comfort,

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21st AnnualInternational Crowd Management Conference

Crowd Management encompasses all that is undertaken by

Professional personnel in the public assembly field to facilitate the– comfort,– safety

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21st AnnualInternational Crowd Management Conference

Crowd Management encompasses all that is undertaken by

Professional personnel in the public assembly field to facilitate the– comfort,– safety– lawful nature

of crowd gatherings

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21st AnnualInternational Crowd Management Conference

Crowd Management Occurs in both the inner administrative

office and the outer public parking lot.

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21st AnnualInternational Crowd Management Conference

Crowd Management Occurs in both the inner administrative

office and the outer public parking lot. Focuses on aspects of

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21st AnnualInternational Crowd Management Conference

Crowd Management Occurs in both the inner administrative

office and the outer public parking lot. Focuses on aspects of

– Executive decision making, Managerial expertise & Supervisory responsibility

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21st AnnualInternational Crowd Management Conference

Crowd Management Occurs in both the inner administrative

office and the outer public parking lot. Focuses on aspects of

– Executive decision making, Managerial expertise & Supervisory responsibility

– Public relations, Patron services

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21st AnnualInternational Crowd Management Conference

Crowd Management Occurs in both the inner administrative

office and the outer public parking lot. Focuses on aspects of

– Executive decision making, Managerial expertise & Supervisory responsibility

– Public relations, Patron services– Traffic regulation, Safety and Security

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21st AnnualInternational Crowd Management Conference

Crowd Management concerns:

Architecture and interior design

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21st AnnualInternational Crowd Management Conference

Crowd Management concerns:

Architecture and interior design Food and other items provided or

vended to those present

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21st AnnualInternational Crowd Management Conference

Crowd Management concerns:

Architecture and interior design Food and other items provided or

vended to those present The sociological capability to “read” the

mood of the crowd.

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21st AnnualInternational Crowd Management Conference

An effective crowd management approach:

Begins with the first blueprint for the event or assemblage

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21st AnnualInternational Crowd Management Conference

An effective crowd management approach:

Begins with the first blueprint for the event or assemblage

Ends when the last patron has vacated the area.

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21st AnnualInternational Crowd Management Conference

Crowd management deals with:

Planning

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21st AnnualInternational Crowd Management Conference

Crowd management deals with:

Planning Preparing

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21st AnnualInternational Crowd Management Conference

Crowd management deals with:

Planning Preparing Conducting

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21st AnnualInternational Crowd Management Conference

Crowd management deals with:

Planning Preparing Conducting Taking remedial action.

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21st AnnualInternational Crowd Management Conference

It is the sum of all that is undertaken to obviate the need for crowd control action involving forcible restraint.

Dr. Irving Goldaber, June 1983

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Crowd ManagementEmergency Management

EMERGENCY Dangerous Event or Circumstance which may be

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Crowd ManagementEmergency Management

EMERGENCY Dangerous Event or Circumstance which may be

– Natural Hazard

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Crowd ManagementEmergency Management

EMERGENCY Dangerous Event or Circumstance which may be

– Natural Hazard– Technological Hazard

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Crowd ManagementEmergency Management

EMERGENCY Dangerous Event or Circumstance which may be

– Natural Hazard– Technological Hazard– Accident

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Crowd ManagementEmergency Management

EMERGENCY Dangerous Event or Circumstance which may be

– Natural Hazard– Technological Hazard– Accident– Civil Disorder

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Crowd ManagementEmergency Management

EMERGENCY Dangerous Event or Circumstance which may be

– Natural Hazard– Technological Hazard– Accident– Civil Disorder– Criminal Event

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Crowd ManagementEmergency Management

EMERGENCY Dangerous Event or Circumstance which may be

– Natural Hazard– Technological Hazard– Accident– Civil Disorder– Criminal Event

Usually managed at local level

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Crowd ManagementEmergency Management

EMERGENCY Dangerous Event or Circumstance which may be

– Natural Hazard– Technological Hazard– Accident– Civil Disorder– Criminal Event

Usually managed at local level May require Federal assistance to supplement

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Crowd ManagementEmergency Management

DISASTER Dangerous event – significant human &

economic loss

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Crowd ManagementEmergency Management

DISASTER Dangerous event – significant human &

economic loss

Beyond the scope of any single agency

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Crowd ManagementEmergency Management

DISASTER Dangerous event – significant human &

economic loss

Beyond the scope of any single agency

Greater level of response required

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Crowd ManagementEmergency Management

FOUR (4) PHASES 1. Preparedness – planning, training,

exercising

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Crowd ManagementEmergency Management

FOUR (4) PHASES 1. Preparedness – planning, training,

exercising 2. Mitigation – reduce or eliminate risk

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Crowd ManagementEmergency Management

FOUR (4) PHASES 1. Preparedness – planning, training,

exercising 2. Mitigation – reduce or eliminate risk 3. Response – conducting operations

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Crowd ManagementEmergency Management

FOUR (4) PHASES 1. Preparedness – planning, training,

exercising 2. Mitigation – reduce or eliminate risk 3. Response – conducting operations 4. Recovery

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Crowd ManagementEmergency Management

FOUR (4) PHASES 1. Preparedness – planning, training,

exercising 2. Mitigation – reduce or eliminate risk 3. Response – conducting operations 4. Recovery

– Short Term - Return to minimal operating standards

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Crowd ManagementEmergency Management

FOUR (4) PHASES 1. Preparedness – planning, training,

exercising 2. Mitigation – reduce or eliminate risk 3. Response – conducting operations 4. Recovery

– Short Term - Return to minimal operating standards

– Long Term - Design return to normal or improved levels.

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21st AnnualInternational Crowd Management Conference

Crowd management deals with:

Planning Preparing Conducting Taking remedial action.

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Crowd ManagementEmergency Management

FOUR (4) PHASES 1. Preparedness – planning, training,

exercising 2. Mitigation – reduce or eliminate risk 3. Response – conducting operations 4. Recovery

– Short Term - Return to minimal operating standards

– Long Term - Design return to normal or improved levels.

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Crowd ManagementEmergency Management

RECOVERY refers to those measures taken following an emergency to return all systems to normal or improved levels

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Crowd ManagementEmergency Management

Effective Recovery consists of a complex array of interdependent and coordinated

actions

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Crowd ManagementEmergency Management

Effective Recovery consists of a complex array of interdependent and coordinated

Actions

Undertaken at several levels

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Crowd ManagementEmergency Management

Effective Recovery consists of a complex array of interdependent and coordinated

ActionsUndertaken at several levelsOver a long period of time

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Crowd ManagementEmergency Management

RECOVERY • Conscious Process; rational set of

coordinated actions

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Crowd ManagementEmergency Management

RECOVERY • Conscious Process; rational set of

coordinated actions• Actions which not only put back in place

but improve

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Crowd ManagementEmergency Management

RECOVERY • Conscious Process; rational set of

coordinated actions• Actions which not only put back in place

but improve• Fluid, open ended process

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Crowd ManagementEmergency Management

RECOVERY

SHORT TERM – restarting community systems

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Crowd ManagementEmergency Management

RECOVERY

SHORT TERM – restarting community systems

LONG TERM – economic and resource restabilization

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Crowd ManagementEmergency Management

FOUR (4) PHASES 1. Preparedness – planning, training,

exercising 2. Mitigation – reduce or eliminate risk 3. Response – conducting operations 4. Recovery

– Short Term - Return to minimal operating standards

– Long Term - Design return to normal or improved levels.

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Crowd ManagementEmergency Management

RECOVERY Phase provides unique opportunity

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Crowd ManagementEmergency Management

RECOVERY Phase provides unique opportunity

• Public (or management) is more aware

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Crowd ManagementEmergency Management

• RECOVERY Phase provides unique opportunity

• Public (or management) is more aware• Influx of resources• Consider mitigation options

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Crowd ManagementEmergency Management

FOUR (4) PHASES 1. Preparedness – planning, training,

exercising 2. Mitigation – reduce or eliminate risk 3. Response – conducting operations 4. Recovery

– Short Term - Return to minimal operating standards

– Long Term - Design return to normal or improved levels.

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21st AnnualInternational Crowd Management Conference

Day Three - Recovery

Wednesday, November 19

Patrick J. McCarthy, BS, JD, CPPSenior Agent-in-ChargeSPECIAL SERVICES 800-421-1801Saint Louis, MO USAwww.spec-serv.com