Document No 18027-PL-A-0001

Rev Date Status Originated/

Custodian Checked Approved

7 29/05/2020 Issued for Use

Kim Stewart Matt Baker Phillip McCutcheon

A&A Lead - VIC Project Manager A&A Manager – VIC, SA

& WA

6 13/09/2019 Issued for Use Bryan Devine Matt Baker Phillip McCutcheon

A&A Lead – VIC Project Manager A&A Manager – VIC, SA

& WA

5 07/01/2019 Issued for Use James Beckett Matt Baker Phillip McCutcheon

A&A Lead – VIC & SA Project Manager A&A Manager – VIC, SA

& WA

4 02/03/2018 Issued for Use James Beckett Matt Baker Phillip McCutcheon

A&A Lead – VIC & SA Project Manager A&A Manager – VIC, SA

& WA

3 30/11/2017 Issued for Use James Beckett Matt Baker Phillip McCutcheon

A&A Lead – VIC & SA Project Manager A&A Manager – VIC, SA

& WA

Consultation plan Crib Point Pakenham Pipeline Project

15 June 2020

i

Consultation plan

Crib Point Pakenham Pipeline Project

Contents

1 Introduction 1

1.1 Purpose and scope 2

1.2 Abbreviations 3

1.3 Document references 4

2 Project overview 5

2.1 The Project 5

2.2 Timeframe 5

2.3 Proponent 8

2.4 Project justification 8

3 Consultation and Engagement approach 9

3.1 APA Policy 9

3.2 Consultation and Engagement Principles 10

3.3 Consultation objectives 11

3.4 Engagement Objectives 12

3.5 Communications Working Group 12

3.6 Consultation outcomes and reporting 13

3.7 Communication tools and techniques 14

3.8 Roles and responsibilities 15

3.9 COVID-19 Response 17

4 Identification of relevant stakeholders 18

4.1 Stakeholder interest level 18

5 Pipeline development and stages of consultation 20

5.1 Phase 1: Initial stakeholder engagement 22

5.2 Phase 2: Obtaining access for surveys 22

5.3 Phase 3: Agreement of pipeline corridor 23

5.4 Phase 4: Completion of regulatory approvals 23

5.5 Phase 5: Pipeline construction 23

5.6 Handover / closeout phase 27

ii

Consultation plan

Crib Point Pakenham Pipeline Project

5.7 Operation and maintenance 28

6 Media 32

6.1 Escalation of media enquiries 32

7 Management of potential impacts 34

8 Compulsory acquisition of land 36

8.1 Pipelines Act 36

8.2 Land Acquisition and Compensation Act 36

9 Project timeframes 38

10 Records management 39

10.1 Personal Information 39

11 Further information 40

11.1 Proponent 40

11.2 Regulatory agencies 41

11.3 Other reference documentation 42

12 Information for the Public (Questions and

Answers) 43

13 Implementation Plan 46

A Glossary 49

B Stakeholder engagement matrix 52

C Project information brochures 56

iii

Consultation plan

Crib Point Pakenham Pipeline Project

Revision history:

Version No. Amended

Summary of amendment(s) Date

0 Section 3.4 – Inclusion of regulatory reporting and reporting template

included in Attachment C.

13/10/2017

1 Section 5.1 – Removal of text in relation to confirmation of route options

prior to consultation.

Section 5.4.2 Inclusion of the ‘Water Minister’ as a key stakeholder.

Section 5.5.4 – Clarification on complaint escalation.

Section 9 – Amendment to indicative timing of project stages in Table 9.1.

Section 11.2.1 – Update to DELWP contact details.

Section 11.2.2 – Update to description of ESV.

Section 11.3 – Update to Australian Standard reference in Table 11.2.

Attachment E – Inclusion of updated project hand-out.

17/10/2017

2 Section 3.4 – clarification to reporting timeframes of consultation events to

DELWP.

Section 11.2.1 – Update to DELWP contact details.

Attachment E – revised consultation materials appended.

30/11/2017

3 Section 2.3 – Enhancement of project justification.

Section 2.3.2 – Clarification on requirement for connection to the VTS at

existing facility.

01/03/2018

4 Title – Change to project name (removal of ‘to’)

Section 2.1 – Addition of greater project definition and schedule update

Section 2.3.2 – Clarification on pipeline route selection process

Section 3.4 – Clarification on acceptance of management documentation

(end of reporting obligations)

Section 5.4 – Update to regulatory requirements and consultation for EES

Section 6 and 7 – Creation of new heading structure and updated

reference to media management (Section 7) and complaint (Section 7)

protocols

Section 10 – updated project timeframes

Section 12 – update to contact details of APA and DELWP

07/01/2018

6 Whole of document revision to reflect changes to project timeline

concerning planning and approvals stage.

12/09/2019

7 Whole of document revision to meet requirements for Pipeline Licence

application, Construction and warranty.

29/05/2020

Note: Changes prior to Revision 0 are not recoded in the revision history.

1

1 Introduction APA Transmission Pty Limited, a subsidiary of the APA Group (APA), is

constructing a new pipeline to facilitate the importation of gas into existing

gas markets in Victoria. The gas importation pipeline will originate in Crib Point,

West Gippsland, and connect to the Victorian Transmission System (VTS) near

Pakenham (the Project).

The Project supports the Gas Import Jetty Project, by AGL Energy Limited (AGL)

which is being developed to ensure the cost effective and secure supply of

gas to customers in Australia (together, the Gas Import Jetty & Project). The

Gas Import Jetty and Project will increase the energy security and supply for

AGL’s customers in south-eastern Australia.

APA has prepared this Consultation Plan to reflect various stages of the project

lifecycle. The overarching intent of the Plan is to address how APA proposes to

consult and interact with stakeholders, particularly landowners and occupiers,

likely to be affected by the Project.

The Plan outlines the program of communications and engagement activities

required to support the ongoing implementation of regulatory processes, such

as completion of the EES, to post-construction and commissioning of pipeline

stages, to minimise project impacts on stakeholders through the project

lifecycle.

All activities performed in accordance with this Consultation Plan shall comply

with the relevant acts, regulations, standards and codes of practice of all

regulatory authorities having jurisdiction over the activities. When conflict exists

between various applicable documents, the following order of preference

shall apply, in decreasing order of precedence:

Acts of law or other legislation;

Government licenses and permits;

APA Standards; and

Local standards.

Where APA requirements are more stringent, they shall take precedence. Any

identified discrepancies in this Consultation Plan should be reported to the

document owner for remedy. If you are reading a hard copy of this document,

please consider it uncontrolled.

2

1.1 Purpose and scope

This Consultation Plan was initially prepared in accordance with Part 4 – Pre-

Licence Process, Division 1 – Consultation Plans of the Victorian Pipelines Act

2005 (Pipelines Act) and requirements of the Pipelines Regulations 2017

(Pipelines Regulations).

This Consultation Plan is also prepared in accordance with Objective 3c and

Sections 128(1) and 135(1) of the Pipelines Act, which set out requirements for

the licence holder to develop sound consultative processes and to consult

any person who owns, occupies or manages the land for the construction and

operation of the pipeline.

The consultation plan meets these requirements by:

Outlining the communication and engagement principles, objectives

and delivery commitments;

Identifying the key Project stakeholders and analysing the key messages

and engagement and communication tools to reach those

stakeholders;

Detailing roles and responsibilities required to carry out the Plan;

Detailing process to monitor and review the consultation performance

and continually improve.

The Consultation Plan is based on the intent of the following guidance

documents:

The Australian Pipelines and Gas Association (APGA) Stakeholder

Engagement Guidelines (2015);

The International Association for Public Participation Australasia (IAP2’s)

Public Participation Spectrum (2014); and

The Victorian Auditor-General’s Office Auditing in the Public Participation

in Government Decision-making – Better practice guide (2015).

These guidelines intend to promote best practice and a positive relationship

between landowners, occupiers and pipeline companies and meeting

relevant regulatory requirements for the content requirements of a

consultation plan.

3

1.2 Abbreviations

The abbreviations used in this document are listed in Table 1-1. A glossary of

commonly utilised pipeline industry terminology has been attached as

Attachment A.

Table 1-1: Abbreviations

Item Definition Item Definition

AGL AGL Energy Limited FSRU Floating storage and

regasification unit

APA APA Group, specifically

APA Transmission Pty

Limited

HSE Health, safety and

environment

APGA Australian Pipelines and

Gas Association

LNG Liquefied Natural Gas

CWG Communications Working

Group

Pipelines

Act

Pipelines Act 2005 (Vic)

DELWP Victorian Department of

Environment, Land, Water

and Planning

Pipelines

Regulations

Pipelines Regulations

2017 (Vic)

EE Act Environment Effects Act

1978 (Vic)

PJ Petajoules

EES Environment Effects

Statement

SMP Safety Management

Plan

EMP Environmental

Management Plan

The Project Crib Point Pakenham

Project

EPBC

Act

Environment Protection

and Biodiversity

Conservation Act 1999

(Cth)

VTS Victorian Transmission

System

ESV Energy Safe Victoria

XIC X-Info Connect

4

1.3 Document references

All work performed in accordance with this Consultation Plan shall be in

conformance with the current issue, including amendments, of those national

and international standards, codes of practice, guidelines and APA

documents listed in Table 1-2.

Table 1-2: APA referenced documents

Item Definition

120‐PR‐QM‐0001 Document Control Procedure

18027-PL-A-0003 Gas Import Jetty and Project Media Management Plan

18027-PL-A-0008 Environment Effects Statement Consultation Plan – Gas

Import Jetty and Pipeline

320-PL-HEL-0015

320-PL-HEL-0016

320-PL-HEL-0017

320-PL-HEL-0018

Operating Environmental Management Plan – VIC

560-PR-QM-0001 Landowner Engagement Procedure

560-PR-QM-0004 Authorised Third Party Works Management Procedure

GD-A-1051 Community Consultation Planning Guide

POL-A-2010 Community Consultation Policy

5

2 Project overview

2.1 The Project

The Project will comprise of a bi-directional gas transmission pipeline to

transport gas from the Crib Point Receiving Facility to the VTS east of

Pakenham. The pipeline will be approximately 57 kilometres long with a

nominal diameter of 600 millimetres. The pipeline will be buried with a

minimum of 1200mm of cover from the top of the pipeline and a minimum 30

metre right of way will predominantly be in place during the construction

phase of the project.

Key components of the Pipelines Works proposed to be undertaken by APA

include:

an underground gas pipeline approximately 57 kilometres (km) long,

between Crib Point and the Victorian Transmission System (VTS) (the

existing gas pipeline network) east of Pakenham

an above ground receiving facility located on land immediately

adjacent to the Crib Point Jetty (Crib Point Receiving Facility)

o The Crib Point Receiving Facility will be used to inject mercaptan

(odourant) into the natural gas to meet VTS gas quality

specifications.

two above ground mainline valve (MLV) stations to be situated along the

pipeline alignment, which will allow for isolation of the pipeline in an

emergency situation

Pakenham Delivery Facility situated in Pakenham East

buried End Of Line Scraper Station (EOLSS) located at the connection

point to the VTS, north of the Princes Highway in Pakenham.

The pipeline and all the associated facilities will be designed, constructed,

commissioned and operated in accordance with AS2885.1 Pipelines – Gas

and liquid petroleum – Design and construction and a Pipeline Licence, which

would be required pursuant to the Pipelines Act.

2.2 Timeframe

The works will be undertaken across an approximately 24 month works

programme commencing in Q3, 2021. The proposed schedule for the project

activities are further detailed in Table 2-1 and Table 2-2.

6

Table 2-1 Pakenham Delivery Facility indicative construction schedule

Construction activity Work period Duration

Mobilisation and site set up Q3 2021 1 month

Bulk earthworks, piling (if

required) and civil

foundations

Between Q3 and

Q1 2022

9 months

Structural, mechanical,

piping and electrical and

Instrumentation installation

Between Q3 2021

and Q4 2022

18 months

Roads, landscaping and

reinstatement

Q3 2022 1 month

Pre-commissioning and

commissioning

Between Q3 2022

and Q4 2022

6 months

Final demobilisation Q4 2022 1 month

Overall timeframe Approximately 18 months construction

and 6 months of commissioning

Table 2-2 Pipeline indicative construction schedule

Construction activity Work period Duration

Mobilisation Q3 2021 1 month

Pipeline construction Between Q3 2021

and Q4 2022

15 months

Hydrostatic testing Between Q3 2022

and Q4 2022

4 months

Reinstatement Between Q4 2021

and Q4 2022

6 months

Commissioning Q4 2022 2 months

Demobilisation Q1 2023 1 month

Overall timeframe Approximately 18 months construction

and 2 months of commissioning

7

Figure 2.2: Project location

8

2.3 Proponent

APA is Australia’s largest natural gas infrastructure business, owning and/or

operating approximately $19 billion of energy assets. Its gas transmission

pipelines span every state and territory in mainland Australia, delivering

approximately half of the nation’s gas usage. APA has direct management

and operational control over its assets and investments.

APA also has ownership interests in, and operates the Allgas gas distribution

network, as well as operating the Australian Gas Networks (formerly Envestra

Limited), which together have approximately 27,000km of gas mains and

approximately 1.3 million gas consumer connections.

APA currently owns and operates 15,000km of natural gas pipelines, as well as

owning or having interests in gas storage facilities, gas-fired power stations and

wind/solar farms. Further information on APA operations and activities is

available on the APA website: https://www.apa.com.au/

2.4 Project justification

The Victorian economy is highly reliant on gas. The state accounts for more

than 50% of the south-eastern gas demand due to heating during cold winters

and significant, gas-intensive manufacturing plants. Furthermore, New South

Wales and South Australia rely on Victorian gas to top up their supply.

The Australian Energy Market Operator (AEMO) has forecast that Victoria

could experience significant gas shortages, within three years. This is despite

falling state gas consumption. AEMO has identified a need for new gas

reserves and additional gas supply infrastructure to replace declining Bass

Straight reserves or bolster supply from Queensland reserves.

The South West Queensland Pipeline is currently the only pipeline that

connects Queensland to the southern states. Built in 1996, the pipeline has a

maximum capacity of 384TJ/day, which means it is already close to reaching

operational capacity during Australia’s winter months.

Limited by these pipeline constraints, the gas from the Queensland coal seam

gas resources won’t be able to meet demand – even if the currently exported

gas was made available.

9

3 Consultation and Engagement approach

3.1 APA Policy

APA has a Community Consultation Policy (POL-A-2010) that serves to explain

APA’s approach to community consultation. The policy applies to all staff and

contractors of the entities that make up APA Group and/or represent APA in

the community. As such, the Project will be developed in accordance with

the Community Consultation Policy.

The Community Consultation Policy outlines the following values and

commitment with respect to consultation processes:

“APA values and respects its relationships with the communities in which

its assets and operations exist and focuses on ensuring that it remains

engaged with its stakeholders to inform and engage them in meaningful

ways on the activities it undertakes.

APA recognises that every community has insights, knowledge and

experiences that can add value to, or improve the outcomes of,

proposed activities it may take in a location. By tapping into these

insights, knowledge and experiences, APA can improve its decision-

making processes and develop better ongoing sustainable solutions.

APA is committed to meeting all applicable regulatory and legislative

requirements and working with regional government group to fully

communicate its approach and principles.

APA is also committed to building and maintaining relationships with all

its stakeholders and ensuring each stakeholder community is recognised

and listened to as appropriate to its ongoing work or specific projects.”

In addition, APA has developed a Community Consultation Planning Guide

(GD-A-1051), which assists staff to adhere to the above policy when identifying

the appropriate approach and level of consultation for the activity they are

to undertake. In addition to external guidance documents, this guide has

been relied upon in the preparation of this Consultation Plan.

10

3.2 Consultation and Engagement Principles

The following key principles will guide APA’s understanding and application of

this plan for construction of the Project.

The key principles are:

Community engagement and communications – APA will ensure a

proactive, and responsive approach for all communications regarding

the Project to key stakeholders, including (but not limited to),

Commonwealth, State and Local government, stakeholders and owners

and occupiers.

Disruption notification – APA will ensure to provide stakeholders with

details of extent and expected timeline for disruptions. APA will

proactively plan construction to minimise negative impacts to the local

community, communicate impacts to the local community during

disruption to manage community expectations and notify and thank

community for patience on completion of disruptive work.

Community complaints – APA will ensure community complaints

protocols and procedures are implemented as part of the consultation

including response timing for complaints. APA will agree to raise any

community complaints or issues directly with the Corporate

Communications team so that as needed, an engagement approach

and response time can be agreed.

Media – Should media issues occur which relate to the project, APA staff,

contractors will ensure those issues are shared with APA Media contact

and, if relevant, the AGL Media contact in a timely manner (i.e. as soon

as practicable, and generally no more than one hour after receipt) and

all statements made in relation to the Pipeline are agreed between the

Project team and Corporate Communications team before being

issued.

Media contacts – APA will designate key media contacts to enable

timely preparation and release of responses. Refer to Section 6

Designated media contact.

Land access – APA commits to provide prior notice as formally agreed

with landholders when access is required and to be respectful of private

property.

11

3.3 Consultation objectives

The primary objectives of the consultation activities proposed under this

Consultation Plan are to:

Be consistent: Ensure a consistent consultation approach is adopted

during the Project.

Meet expectations: Meet the statutory requirements and expectations of

regulatory agencies in relation to the consultative processes used by the

Project for landowners and occupiers.

Be timely: Ensure that consultation activities enable landowners and

occupiers to better understand the Project through the timely distribution

of project information that is presented in an understandable format.

Be genuine: Ensure that APA is able to understand the views of

landowners and occupiers.

Be transparent: Ensure landowners and occupiers are sufficiently

informed about the Project, the aspects that they can influence, and

their rights.

Be clear on the negotiables: Allow landowners and occupiers to have

input into those aspects of the Project that could affect them.

Have an open process: Outline the process of consultation with

landowners and occupiers, to ensure consistency with regulatory

requirements.

This Consultation Plan is an action document that guides staff in undertaking

and reporting on community consultation and engagement for the Project. It

sets out strategies and activities that need to be taken and aligned to the

project development timeframe.

12

3.4 Engagement Objectives

APA values and respects its relationships with stakeholders and communities

within which our assets and operations exist. We are committed to building

and maintaining long term relationships with all stakeholders of the Project, as

well as meeting all applicable regulatory and legislative requirements.

The approach to stakeholder engagement will be guided by the following

objectives:

No surprises: Inform and engage community members and key

stakeholders early in the process, and ensure they remain fully informed.

Be inclusive: Ensure the community has easy access to clear and concise

information about the Project, ensuring all communications use

language (e.g. non-technical language) appropriate to each

audience.

Be honest and act with integrity: Always use facts and speak the truth. If

the answer is not known then the question will be taken on notice, the

appropriate stakeholder spoken with and a response delivered

promptly.

Be responsive: Respond to all stakeholder contact in a timely manner

and make every effort to resolve issues to the satisfaction of all involved.

Be a part of the community: Use the Project to contribute to stronger local

communities and provide economic and social benefit.

Honour all obligations: Deliver on commitments made to the community

and stakeholders.

3.5 Communications Working Group

As APA’s pipeline connects to AGLs Gas Import Jetty Project it is important that

stakeholders with interests in both components are appropriately engaged by

APA and AGL consultation. While APA undertook its own program of

consultation on the planning of the Project, it also joined AGL to deliver a

comprehensive communications and engagement program with project

stakeholders on the broader project process.

To support a consistent approach to communications and engagement

activities on the Project and the Gas Import Jetty project, APA and AGL

formed a Communications Working Group (CWG), which includes

participation of key APA and AGL personnel.

13

The CWG will actively manage key messaging statements, communications

and Frequently Asked Questions and update these in line with developments

and relevant customer, media or other stakeholder reactions or feedback.

3.6 Consultation outcomes and reporting

APA is focused on achieving positive community consultation outcomes as

part of its business activities. As such, the following consultation outcomes will

be utilised to monitor the progress of consultation activities completed as part

of the Project:

Positive relationships formed between APA and affected stakeholders;

Affected stakeholders are appropriately notified and engaged before

any activity starts that may or will impact them or their environment;

Clear and transparent information provided to allow the community to

engage and respond appropriately to our consultation processes;

Appropriate forums offered and provided to ensure full understanding of

the impact APA may have on community activity, the environment or

land; and

APA is seen as a business of integrity that is respectful of the communities

within which it operates, while being fully engaged and accountable for

its activities.

Specific criteria with respect to desired outcomes have been developed for

each phase of the consultation programme. These criteria are outlined in

Section 5.

14

3.7 Communication tools and techniques

The following tools and techniques will be used by APA to engage with

stakeholders and the wider community during construction phase, if required.

Table 3 Communication tools and techniques

Digital and print communication

Direct

correspondence

(email or post)

Individually addressed letters delivered to impacted stakeholders to

inform them of specific Project information

Fact sheets and

brochures

A suite of material: from initial overview, history, field investigations,

design progress through to statutory planning and construction.

Available online (in an accessible, HTML format) and in hard copy for

face to face events and distribution to community outlets.

Posters and

signage

Posters, banners and signage to help increase local awareness of the

Project.

Media update Local print, digital advertising and radio to help inform people about the

Project and feedback opportunities.

Website Dedicated Project webpage which will be updated promptly as new

information becomes available. Content prepared in line with

accessibility guidelines (WCAG 2.1).

Milestone updates Sent at regular intervals (milestone triggers) to keep stakeholders and

landowners and occupiers informed of Project information.

Engagement

Owners and

occupiers

Regularly communicating with landowners and occupiers located within

the proposed pipeline route. Includes door-knocking activities.

Stakeholder

meetings

Face-to-face communication through meetings and briefings, targeted

and on request.

Community hub/

drop-in facility

The leasing of a shop or office space that remains open during general

business hours to provide an easily accessible forum to ask questions

and learn about the Project. Estimated opening in Q3 2020.

Community

presentations

Presentations to identified interest groups of the Project such as councils,

stakeholders or government representatives.

Email and

telephone

Receiving and responding to enquiries via a 1800 phone number and

community email address for queries. All calls, responses and actions

required are to be recorded in an accredited stakeholder database.

15

3.8 Roles and responsibilities

APA will provide clear and accessible information to the community for the

pipeline Project and who involved with delivery of the Project should be

contacted for queries and information. Confusion over these matters can

cause stakeholder frustration, leading to a breakdown in communication and

potential loss of trust with the overall Project.

3.8.1 Stakeholder Engagement Responsibilities of APA

It is the responsibility of APA to undertake the following in relation to

engagement with stakeholders: prepare and comply with this plan;

create and provide Project information materials, such as milestone

updates or notifications;

establish and undertake contact with all identified stakeholders in

accordance with the Stakeholder Engagement matrix (Attachment B);

conduct stakeholder engagement to facilitate the construction and

permitting of the Project;

prepare contact notes for all external engagement in relation to

the Project;

provide land access / communication-specific introductions for any

contractors and consultants engaged to conduct stakeholder relations

activities;

review and authorise all formal contact materials that are available to

the community, stakeholders, subcontractors and consultants

review and authorise all official communications on the Project; and,

Refer complaints or requests for consultation on matters regarding Jetty

Works or installation of the FSRU to AGL.

16

3.8.2 Stakeholder Engagement Responsibilities of Construction Contractors

It is the responsibility of the construction contractor to undertake the following

in relation to engagement with stakeholders in the lead up to and during the

construction stage: develop a Construction Landowner and Stakeholder Interface Plan, or

the like, which outlines procedures on potential risks, impacts, mitigations

and accountabilities in compliance with this Plan

conduct any ad hoc stakeholder engagement in a responsible manner,

representing the Project, using the Key Messages and materials provided

in this Consultation Plan;

refer any third-party enquiries or requests for information to relevant APA

representative; and,

refer any complaints from stakeholders to an APA representative within

2 hours so that immediate action can be taken. Contractors and

consultants should address immediate safety concerns from

stakeholders but otherwise must await guidance from APA before

responding to complaints.

3.8.3 Stakeholder Engagement Responsibilities of AGL

It is the responsibility of AGL staff, contractors or consultants to undertake the

following in relation to engagement with stakeholders: Conduct stakeholder engagement to facilitate the construction and

operation of the Jetty Works and installation of the FSRU only; and,

Where a stakeholder makes a complaint to AGL regarding Pipeline

Works or matters relating to construction of the pipeline, the complainant

should be delegated to an APA representative within 2 hours to allow a

timely response to that complaint.

17

3.9 COVID-19 Response

As at April 2020, due to the coronavirus (COVID-19) pandemic, the Federal

Government has enforced the following to contribute to minimising the spread

of the virus:

Essential travel only – Everyone to work from home where possible, and

only leave your house for exercise, work and medical care.

Social Distancing – maintain a distance of 1.5m from any individual you

do not reside with until further notice.

At the time of writing this document, a Review to APA’s Landholder

Engagement strategy has been developed as a consistent approach to

alternative landholder and external party engagement during the COVID-19

pandemic. APA would comply with the latest Government guidelines on

public restrictions. During this time, APA encourages offering digital

communications (such as video meetings) or text message, to maintain

communication, but to avoid face-to-face contact as far as practicable.

Continuing negotiations during times of COVID-19

As the project prepares for approvals during the ongoing uncertainty of the

COVID-19 health and economic crisis, APA recognises that land negotiations

can be complex and may cause additional concern to some landholders.

All Landholders will be treated in a sensitive and respectful manner. If

Landholders express feelings of additional stress and hardships, the team will

encourage the Landholder to seek free confidential support through

counselling services such as Beyond Blue or Lifeline Australia, which can be

accessed by calling:

Beyond Blue: 1300 22 4636

Lifeline Australia: 13 11 14

18

4 Identification of relevant stakeholders This Consultation Plan has been prepared to engage and consult with

stakeholders that may be impacted by the Project. The Consultation Plan

generally seeks to engage with stakeholders such as the general community,

private and public landowners, land occupiers, businesses, regulatory

agencies, indigenous groups and local interest groups directly impacted by

the Project.

As a minimum, stakeholders that are to be engaged as part of this

Consultation Plan are identified in Attachment B. The matrix in Attachment B

also includes responsibilities for engagement and ongoing relationship

management. It is with these parties that APA seeks to build an open, ongoing

relationship to facilitate clear channels of communication and feedback. APA

will be responsible for all consultation in relation to the development of the

pipeline. APA will liaise with AGL in regards to any broader consultation

regarding the importation of gas or the operation of the port or jetty

component as it is the responsibility of AGL.

4.1 Stakeholder interest level

The stakeholders identified in Attachment B will have varying levels of interest

in the Project and as such will require tailored engagement and consultation

approach to ensure issues are identified and managed appropriately.

A stakeholder can be identified as anyone who is interested in the project, is

impacted by the project or has influence in the decision-making process. For

the Project, stakeholders have been grouped into one of three categories to

ensure the appropriate engagement approach is utilised:

Approvers: those who are directly involved in the approvals and ongoing

regulatory requirements

Influencers: Those who influence the project outcomes but are not

directly involved in the decision-making process

Interested parties: those who have an interest in the project but are not

directly involved or impacted.

Stakeholders are grouped in the identified categories in the Table 4-1.

19

Table 4-1 Stakeholders

Approvers Influencers Interested Parties

Department of the

Environment and Energy

Minister for Environment,

Energy and Climate

Change

Energy Safe Victoria

Mornington Peninsula Shire

Council

City of Casey Council

Cardinia Shire Council

Landowners and

occupiers impacted by

the pipeline

Neighbouring landowners

and occupiers

Department of

Environment, Land, Water

and Planning

Relevant local, State and

federal members of

Parliament

Bunurong Land Council

Aboriginal Corporation

(and others as notified by

Aboriginal Affairs Victoria)

South East Water

VicRoads

VicTrack

Telstra

Save Westernport

Preserve Westernport

Action Group

Crib Point Advisory Group

Environment Victoria

Bass Coast Shire Council

20

5 Pipeline development and stages of consultation The Consultation Plan has been developed around different stages of the

Project’s development. These stages form logical phases of consultation, with

distinct aspects in relation to the provision of information, the method of

consultation and level of engagement required with relevant landowners and

occupiers for each stage. The relevant stages along with a description of the

likely consultation requirements for each stage are illustrated in Figure 5.1.

The identified stages of development and phases of consultation have been

identified as follows:

1. Initial stakeholder engagement;

2. Obtaining land access for surveys;

3. Agreement on pipeline corridor;

4. Completion of regulatory approvals;

5. Pipeline construction; and

6. Pipeline operation.

These stages generally follow the APGA Stakeholder Engagement Guidelines

(2015); stages of planning, design, construction, operation and

decommissioning. The following sections of this Consultation Plan provide

greater detail on the purpose, means and timing of each stage of the Project’s

development. The proposed schedule of each of these stages for the Project

is detailed in Section 9.

Throughout the development of the Project, landowners and occupiers have

been encouraged to actively participate in discussions with APA

representatives and raise questions where they may have concerns. Where a

query cannot be addressed by APA personnel (generally experienced land

access officers) to the satisfaction of the landowner or occupier, a more

detailed response has been provided from an appropriate level of expertise.

21

Figure 5.1: Summary of project stages

Initial Stakeholder Engagement

•Establishment of landowner database (e.g. title searches, landowner addresses, etc.) and engagement of affected landowners - Once Department has approved the Consultation Plan

•Meeting with regulatory agencies and other related stakeholders

•Provision of project related information, discussion on project and collection of information to populate the landowner database

Obtaining Land Access for Surveys

•APA to seek agreement for land access from affected private and public landowners for studies (e.g. geotechnical, environmental and cultural heritage)

•Clarification of any specific conditions or constraints in relation to land access

•APA to issue of Notice of Intention to Enter Land for Survey (as required by the Pipelines Act)

•Underake required surveys in accordance with any landowner agreements

Agreement on Pipeline Corridor

•APA to issue Notice of Pipeline Corridor (as required by the Pipelines Act) to affected landowners

•APA to consult with affected landowners to negotiate an easement to allow for construction and operation of the pipeline

•Easement negotiations likely to include discussions relating to pipeline route, constuction access arrangements , compensation, rehabilitation of construction disturbance and ongoing access requirements

Completion of Regulatory Approvals

•APA undertakes the Pipeline Licence application process - requires public notification of the Pipeline Licence application (in regional newspaper) and issue of Notice of Pipeline Licence Application to affected landowners, occupiers and stakeholders once application has been lodged

•APA completes Environment Effects Statement and EPBC Act assessment processes

•APA receives Pipeline Licence, regulatory approval of SMP and EMP and completes any other secondary approvals as directed by the Minister for Planning

Pipeline Construction

•APA will engage a suitably experienced construction contractor to complete the Pipeline Project

•Construction is proposed to commence once APA has received all requlatory approvals and has obtained required land tenure agreement with landowners, occupiers and other affected parties

•Following construction the pipeline will be tested, commissioned and disturbance area will be rehabilitated

Pipeline Operation and Maintenance

•Following construction and rehabilitation access requirements are only for infrequent and periodic inspections and maintenance (as required)

•Anticipated operational period of the asset is likely to be in the order of 60 years

•APA will be required to consult with the government and other stakeholders in the future regarding the decommissioning of the asset

22

5.1 Phase 1: Initial stakeholder engagement

This phase of consultation is the first time landowners and occupiers have

contact with APA.

As part of the project establishment processes, APA developed a landowner

database and a process for recording consultation with landowners and

occupiers who have or may have the pipeline construction works on their

property.

A letter explaining APA’s intended approach for dealing with landowners and

outlining the various phases of the Project initiated the consultation process.

This correspondence was intended to provide an overview of the

development of pipelines. Follow up consultation activities aimed to provide

greater detail on the development of pipelines and answer any queries

landowners and occupiers had regarding gas pipelines.

As part of the initial stakeholder engagement, APA also liaised with key

regulatory approval authorities and interested stakeholders, such as

indigenous groups to inform them of the project activities and likely

timeframes.

5.2 Phase 2: Obtaining access for surveys

Following the initial engagement and introduction to the Project, APA

negotiated access to land for necessary field studies (e.g. geotechnical,

environmental and cultural heritage). Access to both private and public land

was negotiated in this phase. These surveys were necessary for APA to

understand any potential constraints in relation to construction and operation

of the pipeline and to inform the specialist studies necessary for the

preparation of management plans.

Depending on the level of comfort that affected landowners had with the

introduction to the Project and initial engagement (refer to Section 5.1), the

request to access land for surveys may have formed part of the initial

landowner meeting. For some affected landowners and revealed occupiers,

multiple meetings to discuss the Project and subsequently to discuss the

requirements of surveys were required.

23

5.3 Phase 3: Agreement of pipeline corridor

Following completion of the required surveys, APA had an indication of

constraints and minor alterations required to the pipeline route from a

technical and environmental perspective Alterations to the initial pipeline

corridor occurred as a result of consultation and engagement of landowners

and occupiers in relation to impacts to potential impacts on property

management.

This phase of the consultation informed an agreement with landowners and

occupiers on the location of the pipeline and any relevant arrangements that

the parties agreed on to minimise impacts from the construction and

operation of the Project.

Consultation in this phase will also focus on identifying any property specific

requirements which, once the project is approved, need to be

communicated to the construction contractor.

5.4 Phase 4: Completion of regulatory approvals

As part of the regulatory approval process, APA will be required to obtain any

necessary State and Commonwealth approvals applicable to the Project.

At a State level, APA is to obtain a Pipeline Licence under the Pipelines Act

following the completion of the Environment Effects Statement (EES) under the

Environment Effects Act. At a federal level, the Project was determined to be

a controlled action under the Environment Protection and Biodiversity

Conservation Act 1999 (EPBC Act) (EPBC 2018/8297) and will undergo

assessment and approval under the EPBC Act. The Project will be assessed

under the assessment bilateral agreement with Victoria.

5.5 Phase 5: Pipeline construction

Pipeline construction will be completed on a production line basis with a

sequence of activities progressing along the pipeline route. It is expected

there will be localised access and amenity impacts during the construction of

the pipeline. Eight social mitigation measures have been developed that

address site access, traffic management, community, stakeholder

management, business and visual amenity (noise, vibration, air quality, light

and visual) during construction.

24

APA will engage a suitably experienced construction contractor to undertake

construction of the Project. The consultation associated with this phase will

provide landowners and occupiers with sufficient information to ensure they

are fully aware of the likely activities prior to the commencement of

construction.

During construction it is important that landowners and occupiers are

provided with details of communication paths to notify and communicate

with construction personnel. APA will do appropriate introductions to

Construction Land Liaison team. Following construction, communication will

be relevant to the reinstatement and rehabilitation of disturbed areas.

5.5.1 Purpose of the consultation

The purpose of the consultation associated with this phase is as follows:

1. To advise landowners and occupiers of the construction commencement

and details of the proposed construction program;

2. To introduce the construction contractor’s representative to the

landowner and occupier;

3. To advise the landowner and occupier of the appropriate communication

protocols with both APA and the construction contractor during the

construction period;

4. To confirm with the landowner, occupier and the construction contractor

property specific requirements that are to be followed with respect to

individual property requirements, to minimise project risks;

5. To provide timely construction information and notifications in order to

inform and minimise impacts on landowners and occupiers (where

required);

6. Address enquiries, issues and complaints that may arise during the

construction program; and

7. Inspection of the reinstated areas following construction and rehabilitation

to obtain landowner and occupier sign-off on the reinstatement (damage

release).

5.5.2 Means of consulting with stakeholders

5.5.2.1 Pre-construction

As per previous phases of consultation, face-to-face consultation will continue

to be the primary form of communication, with the provision of additional

information resources (e.g. print or digital handouts and brochures)

undertaken as necessary. APA will provide landowners and occupiers with

25

relevant information confirming that the Project is planned to proceed and

the likely dates for construction of the pipeline. This notice will also include

reference to the engaged construction contractor.

APA will introduce the landowner and occupier to the construction

contractor’s representative for the works. In addition to introducing the parties,

the construction contractor will complete a property inspection report that

details the contact information for the landowner and occupier, any above

or below ground assets potentially impacted, and any operational

requirements that need to be addressed by the construction contractor. This

meeting ensures that these matters have been communicated effectively

and to the satisfaction of the landowner, occupier and APA.

5.5.2.2 Construction

APA and the construction contractor will also formalise and communicate the

appropriate communication paths for landowners and occupiers to follow

during construction. The construction contractor is responsible for answering

direct enquiries with landowners and occupiers regarding scheduling of

activities and other minor issues, though APA representatives will continue to

be involved in preparing general communication or notifications. APA

personnel will investigate and respond to any landowner or occupier claims

or losses as necessary in consultation with the construction contractor.

Notifying owners, occupiers and stakeholders

Notifications will be sent to owners, occupiers and stakeholders to ensure

construction is undertaken as efficiently as possible, while ensuring the owner,

occupier or stakeholder can conduct their normal operations and activities

with as little disturbance as possible. Communications may relate to changes

to project updates, schedule changes, advising of stand down periods, and

where to call for assistance.

5.5.2.3 Reinstatement and Rehabilitation

APA and the construction contractor will also liaise with landowners and

occupiers to ensure that they are satisfied with the reinstatement of soil,

landforms and vegetation along the construction footprint required for

rehabilitation of the area. This process will be undertaken by both parties for a

final clearance of the disturbed areas with the landowner and occupier. APA

will then provide any relevant payment of damage releases and seek sign-off

of a damage release form indicating that the restoration of land has been

completed to an acceptable standard and the landowner and occupier are

prepared to accept the disturbed area.

26

5.5.3 Timing of consultation

5.5.3.1 Pre-construction

Upon completion of regulatory approvals and the construction contract is

awarded, APA would provide relevant information to all landowners and

occupiers advising them of the appointment of the Construction Contractor.

The notification will provide landowners and occupiers a program of the works

to be carried out and the timeframes.

APA would contact landowners and occupiers to schedule a meeting for

more specific timeframes for the upcoming works. Material would be provided

outlining the construction program and phases that would be followed.

Pre-construction condition photos

Pre-construction condition photos would be taken during this stage to capture

the condition of significant infrastructure located on properties that will be

affected by the construction corridor. The purpose of these photos is to inform

the development of the Property Management Plans port and guide the

rehabilitation process.

Property Management Plans

Property Management Plans record essential information, such as the location

of underground assets and essential property operation assets, agreed

reinstatement details and preferred contact details. This is an APA standard

document for recording property information.

The Construction Contractor would utilise the Property Management Plan and

include details of typical construction activities as a general advice statement

to the landowner or occupier.

5.5.3.2 Construction

Initial meetings for introductions of Construction Contractors to landowners,

occupiers and stakeholders will be arranged and attended by APA. Once the

initial meeting is carried out, the Construction Contractor Land Liaison team is

then authorised to communicate with landowners, occupiers and

stakeholders affected by the project.

Landowners and occupiers will be requested to communicate with the Project

primarily through their dedicated Construction Contractor Land Liaison Officer

during the period of construction.

27

5.5.3.3 Commissioning phase

Landowners and occupiers will be informed of the works involved in the

commissioning and hydro-testing of the assets, and what to expect with

regards to noise, personnel movement and other such activities.

5.5.3.4 Rehabilitation phase

Landowners and occupiers will again be consulted to re-confirm re-seeding

specifications and other rehabilitation practices.

5.6 Handover / closeout phase

The Construction Contractor will contact landowners and occupiers for final

clearance to confirm a satisfactory restoration process has been

implemented. Accompanied by an APA representative, the Construction

Contractor will perform an inspection of the restored easement to identify any

defects requiring attention prior to project close-out and damage releases

being sought.

5.6.1 Monitoring and verification

The effectiveness of the consultation undertaken in this phase will be verified

against the following criteria:

All enquiries, feedback and complaints are recorded and documented

in the landowner database;

No complaints are received from landowners or occupiers regarding

impacts from construction activities that were not adequately

communicated prior to construction; and

All reportable incidents will be investigated in line with APA’s Incident

Investigation and Analysis Procedure (APA HSE GP 07.02).

28

5.7 Operation and maintenance

The operation of high pressure gas pipelines typically has a very low impact

on landowners, occupiers and other third parties and, as the pipeline

operation phase typically extends over decades, it is necessary to take steps

to ensure that awareness of the gas pipeline is maintained. Given that a

pipeline is a long-term infrastructure investment, it is in the interest of APA to

develop and maintain a sound relationship with landowners and occupiers.

APA will also implement an easement maintenance program in order to

maintain line of sight between established pipeline markers, ensure access

along the easement is preserved and to manage physical land changes that

may threaten the pipeline (e.g. erosion).

The operation and maintenance of the pipeline will be undertaken in

accordance with APA’s Landowner Engagement Procedure (560-PR-QM-

0001) and the Authorised Third Party Works Management Procedure (560-PR-

QM-0004). The Landowner Engagement Procedure identifies awareness

objectives that are to be met and provides confidence that key messages are

being communicated to external stakeholders, including landowners and

occupiers.

5.7.1 Purpose of the consultation

The purpose of the consultation associated with this phase is as follows:

1. To raise awareness of how APA operates its gas pipelines;

2. To provide information of pipeline infrastructure and the associated

pipeline corridor;

3. To outline unauthorised activities and detail the approval process for

undertaking work in the easement;

4. To provide information and support to mitigate land-use changes

altering existing location classifications;

5. Ensure that third parties are informed of APA’s planned activities with

regards to their interests; and

6. Provide knowledge to identify an emergency situation and what to do

in such an event.

7. To provide APA with information regarding any proposed changes in

land use or other activities with implications for separation distance.

29

5.7.2 Means of consulting with stakeholders

APA will facilitate a handover of the pipeline asset from APA’s Project

personnel to the APA personnel that are responsible for operating and

maintaining the asset (Field Services and Infrastructure Protection Teams). This

handover process will occur within six (6) months of commencing operation of

the pipeline, or following rehabilitation of the pipeline construction corridor as

outlined in the EMP.

The frequency of pipeline awareness activities is determined through a Safety

Management Study (SMS) for the pipeline asset, which includes a stakeholder

risk assessment. Minimum consultation requirements have been determined as

follows:

All landowners will be provided with an information pack on an annual

basis, which contains an information booklet, landowner brochure and

guidance for landholder activities in proximity of the pipeline. This

includes the Dial Before You Dig campaign and asset management

information from APA.

Notification to landowners and occupiers regarding the

commencement of different stages of the project, including

construction, commissioning and operation. All landowners will have a

face-to-face visit at a minimum of every three years by an APA

representative; and

Notification to landowners and occupiers regarding non-routine

maintenance activities (e.g. chemical vegetation and weed control,

excavations, etc.)

Access is undertaken by APA representatives as necessary to maintain

vegetation (for line of sight), ensure access along the easement is preserved

and to manage physical land changes that may threaten the pipeline (e.g.

erosion). Noting this excludes easement areas where the pipeline crosses

underground at a greater depth such as trenchless and HDD crossings to

avoid sensitive vegetation or other surface features. Generally, once

arrangements with landowners and occupiers are established, this routine

maintenance does not require landowner or occupier consultation.

An information booklet will be provided annually as part of the information

pack will contain key messages such as when to contact APA, APA contact

details, emergency contact details, explanation of pipeline markers,

guidelines for appropriate activities near pipelines, activities that may result in

30

damage to the pipelines and methods of recognising threats to the pipeline

and what to do in an emergency.

Where landowner or occupier activities have been identified as being high

risk through the SMS process, they will be contacted via face-to-face visits at

a frequency that best addresses the individual risk factors identified in the SMS.

For these landowners and occupiers the minimum frequency of visits from an

APA representative is annually.

In addition, APA shall facilitate meetings with regulatory and planning

authorities (including local governments) that have jurisdiction over land in

which APA has assets located annually.

Each landowner visit will be recorded on an operational landowner contact

form, which is then included in the stakeholder management database, X-Info

Connect (XIC). The XIC database forms the basis of the operational

stakeholder management systems within APA.

5.7.3 Timing of consultation

Handover of the asset from APA project personnel to the Field Services and

Infrastructure Protection Teams will occur within six (6) months of commencing

operation of the pipeline, or following rehabilitation of the pipeline

construction corridor as outlined in the EMP.

Engagement of landowners and occupiers will occur for the life of the asset,

at the frequency identified in Section 5.7.2 or on an as needs basis in the event

of an enquiry, complaint or incident.

31

5.7.4 Monitoring and verification

APA will monitor the effectiveness of the Landowner Engagement Procedure

and the Authorised Third Party Works Management Procedure, through the

review processes outlined in these procedures. Compliance with these

procedures is integral to confirm the suitability of the procedures in reducing

the risk posed by third parties to APA’s assets and management of external

interface activities.

The operational procedures will document and confirm that:

The landowner database of third parties is accurate and current;

The procedures are being implemented in a timely fashion;

SMS outcomes have been incorporated into the plans;

The number of third parties that have been contacted as part of APA’s

activities; and

Actions relating to any reported incident have been completed.

These processes will also be formally audited as part of APA’s existing internal

procedures. The requirement to have formal audits of these systems will be

tracked in the APA Management of Audits, Regulatory Compliance and

Operations Incidents System.

32

6 Media All media enquiries will be directed to a dedicated person within APA’s Media

and Communications Group responsible for handling media enquiries on

behalf of the Project. The management and response to media enquiries will

be in accordance with the Gas Import Jetty and Project Media Management

Plan (18027-PL-A-0003).

All media enquiries relating to the Project should be directed in the first

instance to the respective designated media contact within APA, who are

outlined in Table 6-1. It will be necessary to ensure Project team, construction

contractors and consultants are briefed about the media contacts.

Table 6-1 Media Contacts

Organisation Name Contact details

APA Todd Hayward,

Project Communications Manager

M: 0412 205 151

media@apa.com.au

todd@telamon.com.au

AGL Mike Duffy,

Group Manager, Media Relations

M: 0499 005 912

MDuffy@agl.com.au

6.1 Escalation of media enquiries

Once a media enquiry has been received and contact made with the

journalist, the following steps should be taken to advise all relevant parties:

The Project team members or Construction Contractor who receives any

media enquiry, should notify the designated media contact. Notification

should be in the form of an email with a text message sent to alert

recipients to check their inbox;

Notification should occur as soon as practicable and within 24 hours of

receiving the media inquiry;

The following minimum summary details should be included in the email:

a. Journalist name and media outlet

b. Question(s)

c. Response deadline

d. What information is requested and in what format?

e. Any relevant background to the request

f. Initial assessment as to whether the response can be managed with

existing project content or requires the generation of new content.

g. Initial assessment as to whether all or part of the enquiry should be

referred to AGL or APA;

33

If it is unclear, the notification should include a recommendation as to

whether AGL or APA should lead the response, or whether there is a

requirement for both parties to respond where various issues have been

raised; and

A summary of the likely issues and topics of media interest shall be used

as a guide in the decision making for the party responsible for responding

to media enquiries is presented in Table 4.

Table 6-2 Lead response guide

General Issue/Topic Response Lead

Jetty Works Project rationale AGL

Jetty facilities/upgrade

Operation of FSRU

Timeline

Local action groups

Pipeline Works Project rational

Pipeline alignment

Right of Way

APA

Construction

Progress / Timing

Design

Safety

Industrial relations

Local employment

Stakeholder

Engagement

Community of Crib Point/Hastings AGL

Stakeholders / owners and occupiers APA

East Coast Gas

Market

Driver for Project – constraints and

opportunities

AGL, with APA input

as required

34

7 Management of potential impacts Potential adverse impacts on private and public land are to be avoided by

pre-disturbance surveys of the land, consultation with landowners and

occupiers, recommendations of specialist investigations and access and

construction requirements developed in consultation with the landowner and

occupier. Where adverse impacts cannot be reasonably avoided the residual

impacts will be minimised and then compensation for the impacts will be

agreed with the landowner and occupier.

Potential adverse impacts on health, safety and the environment (HSE) will be

managed within the framework of APA's HSE Management System, known as

Safeguard. Safeguard is designed to ensure that information on health, safety

and environmental requirements is provided to personnel in a relevant,

accessible and understandable form. The broad relationships and linkages

between the project’s management plans and APA’s HSE Management

System are represented diagrammatically in Figure 7.1.

Figure 7.1: APA’s HSE Management System, Safeguard

35

Safeguard is implemented at all levels of the business through position

descriptions, operational and HSE management processes and procedures.

Information, training and awareness is provided to APA’s employees and

contractors to ensure that they are aware of APA’s commitment and of their

responsibility to comply with quality management and HSE management

requirements.

Management documents prepared in relation to the Project will set out the

plans, roles, responsibilities, procedures, and specific commitments required to

carry out the project in accordance with APA HSE Policy. In addition to this

Consultation Plan, the following key management documents have been

prepared to the satisfaction of the relevant regulatory agencies:

Environmental Management Plan - An EMP that sets out systems and

standard to protect the environment and provides construction

methodologies to minimise environmental impacts.

Safety Management Plan - A SMP details the systems and processes to

be implemented including hazard alert protocols, incident reporting,

safety meetings and hazard analysis processes.

Cultural Heritage Management Plan - A Cultural Heritage Management

Plan that details the construction methodologies to minimise

construction and ongoing operation impacts on sensitive cultural

heritage areas.

Operations Environmental Management Plan - An Operations

Environmental Management Plan that supports the operation of the

pipeline and work practices defined to minimise impacts on the

environment.

Operations Safety Management Plan - An Operations Safety

Management Plan to provide an integrated safety management

approach in line with APA’s existing safety management policies and

practices for pipeline operations.

36

8 Compulsory acquisition of land

8.1 Pipelines Act

The Pipelines Act and the Pipeline Regulations detail a process which has

been described in the preceding pages to ensure that landowners and

occupiers are engaged in a structured and respectful process leading up to

the negotiation of easement rights. APA is committed to providing fair,

adequate and equitable compensation to impacted landowners and

occupiers for disturbance and loss of production in accordance with the

Pipelines Act.

The Pipelines Act includes a provision that enables a proponent to apply to

the Minister responsible for the Pipelines Act to permit compulsory acquisition

of the required easement, providing the proponent is able to clearly

demonstrate adherence to the required procedures, for the purposes of

constructing and operating the pipeline.

It is noted that if APA cannot negotiate an easement agreement with a

landowner, APA are not able to approach the Minister to seek the Minister’s

consent to compulsorily acquire the easement for a period of six months from

issuing the landowner and occupier with the Notice of Pipeline Corridor (unless

the Minister agrees to abridge this timeframe under Section 90(4) of the

Pipelines Act).

Landowners and occupiers affected by the Project are encouraged by APA

to seek independent legal advice on any concerns they may have with

regard to legal implications of the Project which could include the project’s

potential impact on their land and its use or any other legitimate concern. Pre-

defined and agreed reasonable costs incurred in seeking advice in relation to

the Project will be reimbursed by APA.

8.2 Land Acquisition and Compensation Act

The Land Acquisition and Compensation Act 1986 and the Land Acquisition

and Compensation Regulations 2010 detail the process of compulsory

acquisition having secured consent from the Minister responsible for the

Pipelines Act.

Following compulsory acquisition of the required easement, this Act also

details how claims are made, how compensation is assessed and how issues

and disputes are resolved. It also details the rights and obligations each party

has with respect to the compulsory acquisition of an interest in land.

37

This Act provides for the securing of temporary occupation of land and

permanent easements for the pipeline for the purposes of the Special Act,

being the Pipelines Act.

If compulsory acquisition is required, APA will develop a Land Acquisition and

Compensation document to navigate the process and would comply with

this Consultation Plan and respective sections of the Pipelines Act.

38

9 Project timeframes The proposed timeframes for each stage of the Project’s development is

summarised in Table 9-1. These stages are consistent with the phases of

consultation that are further described in Section 5.

Table 9-1: Development timeframes of the Project

Stage Activities Indicative Timing

Phase 1:

Initial Stakeholder

Engagement

Database establishment, Consultation with

regulatory agencies and initial landowner

meetings

Q4 2017 –

Ongoing

Phase 2:

Obtaining Land

Access for Surveys

Seek agreement for land access, issue

Notice of Intention to Enter Land for Survey

and undertake necessary field surveys

Q4 2017 –

Ongoing

Phase 3:

Agreement of

Pipeline Corridor

Issue Notice of Pipeline Corridor, seek

easement agreements and any required

crossing agreements with third parties

Q4 2018 – Q22020

Phase 4:

Completion of

Regulatory

Approvals

Make application for a Pipeline Licence

(including other approval applications if

required), issue Notice of Pipeline Licence

Application, obtain relevant State and

Commonwealth regulatory approvals

Q3 2018 – Q4

2020

Phase 5:

Pipeline

Construction

Construction of the pipeline – clear and

grade, trenching, pipe stringing, welding,

special crossings, lowering in, backfill and

reinstatement

Q3 2021 – Q4

2022

Commissioning Q3 2022 and Q4

2022

Final release – acceptance of level of

reinstatement (rehabilitation and damage

releases to continue into operation of the

pipeline)

Q4 2022 – Q4

2023

Phase 6:

Pipeline Operation

Operate the pipeline for the life of the

asset

60 year design life

39

10 Records management APA will maintain a stakeholder management database for the life of the

Project to retain information relevant to the development of the project, which

is to include copies of data gathered in the field and from title searching,

copies of correspondence, relevant discussion records and agreements for

each landowner and occupier. The stakeholder management database, XIC,

will also record enquiries, feedback and complaints raised and details of the

relevant response resolution.

XIC will be used to record all external communications and stakeholder

engagement activities. Consultation during the construction phase will be

required to be recorded by the construction contractor utilising an equivalent

system. Incidents affecting landowners or occupiers arising from the

construction phase will be notified to APA and recorded for follow-up action

by the construction contractor.

Copies of any agreements and discussion records will be left with landowners

or occupiers at the time of meeting or alternatively records will be made

available to landowners, occupiers or their legal representation on request.

10.1 Personal Information

APA is committed to handling and protecting personal information in

accordance with Australian Privacy Principles set out in the Commonwealth

Privacy Act 1988. Information collected in discussions with landowners and

occupiers will solely be used by APA, its representatives and the engaged

contractors for project purposes.

All personal information received by APA is held either in electronic files on

APA’s computer systems or in physical files stored at APA’s premises. Only APA,

its representatives and contractors involved in relevant land access and

project management work, will have access to this personal information. APA

takes reasonable steps to protect all personal information it holds by using

necessary technology (i.e. firewalls) and systems to reasonably ensure that the

information is secure from misuse, interference and loss, and from

unauthorised access, modification or disclosure.

40

11 Further information

11.1 Proponent

A summary of the relevant company information and the details of the

company representatives are presented in Table 11-1.

Table 11-1: Company’s details

Details Organisation

Entity APA Transmission Pty Limited

ACN 603 054 404

Office Location Head Office:

Level 19, 580 George Street

Sydney NSW 2000

Project Office:

Level 14, 60 City Road

Southbank VIC 3006

Website https://www.apa.com.au/about-apa/our-projects/crib-

point-to-pakenham-pipeline/

Representative Mr Matt Baker

Project Manager, Crib Point Pakenham Pipeline

Phone: +61 436 656 936

Email: matt.baker@apa.com.au

41

11.2 Regulatory agencies

11.2.1 Department of Environment, Land, Water and Planning

The chief approval to enable construction and operation of a transmission

pipeline is a Pipeline Licence, which is issued by the Minister for Energy,

Environment and Climate Change.

DELWP, among other functions, is responsible for maintaining a licencing

system for certain gas pipelines and regulates the pipeline industry in Victoria

to ensure that environmental management standards are met. The chief

approval to enable construction and operation of a transmission pipeline is a

Pipeline Licence, which is issued by the Minister.

The contact details for DELWP are as follows:

Pipeline Regulation

Department of Environment, Land, Water and Planning

PO Box 500

East Melbourne VIC 8002

Phone: 0439 799 598

Email: pipeline.regulation@delwp.vic.gov.au

11.2.2 Energy Safe Victoria

Energy Safe Victoria (ESV) is the independent technical regulator responsible

for electricity, gas and pipeline safety in Victoria. Under the Pipeline

Regulations, ESV's role is broad and ranges from accepting industry’s safety

cases and safety management schemes for the design, construction and

maintenance of electricity, gas and pipeline networks across the State to

regulating against standards and administering regulations covering gas and

electrical appliances and installations and energy efficiency.

The relevant contact details for ESV are as follows:

Gas and Pipeline Infrastructure Safety Division

PO Box 262

Collins Street West VIC 8007

Phone: (03) 9203 9700

Fax: (03) 9686 2197

Website: www.esv.vic.gov.au

42

11.3 Other reference documentation

Other information sources that may be helpful for landowners and occupiers

to understand high pressure gas pipelines and context of the Project are

identified in Table 11-2.

Table 11-2: Reference documents

Information Type Document (and location)

Relevant Legislation Commonwealth: www.comlaw.gov.au

Victorian: www.legislation.vic.gov.au

Australian Standards AS 2885.1-2012 Pipelines - Gas and Liquid

Petroleum – Design & Construction

AS 2885.3-2012 Pipelines - Gas and Liquid

Petroleum – Operation & Maintenance

Guidelines and Codes of

Practice

APGA Stakeholder Engagement Guideline

(October 2015)

APGA Code of Environmental of Environmental

Practice – Onshore Pipelines (September 2017)

APGA/VFF Pipeline Easement Guideline (2009)

Guidelines for the Preparation of Pipeline

Consultation Plans – Pipelines Act 2005

International Association for Public Participation

Australasia (IAP2S) Public Participation Spectrum

(2014)

Victorian Auditor-General’s Office Auditing in the

Public Participation in Government Decision-

making – Better practice guide (2015)

43

12 Information for the Public (Questions and Answers) APA commit to ensuring the Project team who may come into contact with

stakeholders and the wider community have a good knowledge and

understanding of the Project and is well acquainted with the key stakeholder

engagement messages.

The following project messages can be used by those authorised

representatives as a basis for external communication or answering

stakeholder and wider community queries:

General

What is AGL’s Crib Point

Gas Import Jetty

project?

AGL’s proposed project would source gas at competitive

prices from Australian and international suppliers for its gas

customers in south-eastern Australia. Gas in the form of

Liquefied Natural Gas (LNG) would be transported on LNG

ships and would be transferred to a floating storage and

regasification unit (FSRU), to be moored at the existing jetty at

Crib Point. The FSRU is a vessel that can store and re-gasify

LNG for distribution as required to meet gas demand

requirements.

AGL is to commence operations with around 12 ships a year.

This could however increase to 40 ships per year depending

on market demand. This compares with about 130

commercial vessels currently entering Western Port each

year. The use of LNG ships is an efficient way to safely transport

large volumes of gas, over long distances where pipelines are

not economically viable.

For further information, please visit AGL’s project website at:

www.agl.com.au/cribpoint

Timing

How long will pipeline

construction occur?

The works will be undertaken across an approximately 24

month works programme commencing in Q3, 2021, followed

by a further 12 month period for the completion of

reinstatement and rehabilitation works.

When is pipeline

operation and

importation of LNG set

to occur?

Once construction is complete, first gas is expected in the

second half of-2022 and the pipeline will operate for the life

of the Gas Import Jetty Project, which is estimated to be 10-

20 years. Operation of the pipeline may extend beyond

importation of gas as the economic life of pipeline is approx.

60 years and can be used as bi-directional.

44

Environment

What planning

assessments has this

project undergone to

be approved?

The Gas Import Jetty and Project has completed an

Environment Effects Statement, Pipeline Licence Application,

Works Approval and Approval under the Federal EPBC Act.

You can view the results of these planning assessments on the

website.

www.gasimportprojectvictoria.com.au

How are pipeline

construction impacts to

the environment being

minimised?

APA has minimised impacts to local environment, native

vegetation and fauna. Approximately 12 hectares of native

vegetation would be removed with construction of the

project. APA has committed to rehabilitate land after

construction to the greatest extent possible, by reseeding

grass and planting vegetation in accordance with Pipeline

Licence terms and conditions.

APA is offsetting the removal of native vegetation, as per

the Department of Environment, Land, Water and Planning

(DELWP) requirements. A sum of money has been provided

as guarantee to the Pipeline Regulator against impacts

beyond those sanctioned for the pipeline component.

What has APA done to

minimise impacts on

agriculture, food

production and fertile

soil along the pipeline

alignment?

APA have minimised the impact on agricultural land by

working with landholders on a preferred pipeline alignment. It

is estimated that during the six-month period planned for

pipeline construction approximately 124 hectares of

agricultural land would be temporarily impacted. This would

include about 3.5 hectares of horticultural land, which

accounts for 0.08% of Melbourne’s inner food bowl used for

seasonal vegetable production.

Cultural Heritage

What has APA done to

minimise impacts on

sensitive Aboriginal and

historic cultural

heritage?

APA worked with the Bunurong Land Council to develop a

Cultural Heritage Management Plan (CHMP) for areas where

Registered Aboriginal Parties (RAP) are the approval

authority. This area expands from Crib Point to Pearcedale. A

CHMP for non-RAP areas covering the northern part of the

Project alignment is to be completed after coordination with

Aboriginal Victoria.

45

Stakeholder Engagement

How are landowners

and occupiers being

notified of these works?

Landowners and occupiers will receive notice at least one

week prior to the site works beginning. Formally agreed

engagement will occur with stakeholders.

I would like my business

to be considered to

supply products and/or

services for construction

of the Project.

The Project is committed to sourcing supplies and services

local to the Project area where feasible.

Please send your business details and capabilities to supply

products or services to the project email address for

consideration.

Email: cribpointpakenham@apa.com.au

Contact information (for further questions or complaints)

APA Crib Point

Pakenham Project

Hotline:

Email:

Websites:

1800 531 811

cribpointpakenham@apa.com.au

https://www.apa.com.au/about-apa/our-

projects/crib-point-to-pakenham-pipelineor

www.apa.com.au

AGL Gas Import Jetty

Project

Phone:

Email:

Website:

1800 039 600

AGLcommunity@agl.com.au

https://www.agl.com.au/about-agl/how-we-

source-energy/gas-import-project

46

13 Implementation Plan The following table provides a high-level overview of required engagement

actions to support the construction phase of the Project.

Target Date or Requirement

Engagement Activity Target Audience Status Responsibility

Ongoing for project lifespan

Ongoing Send direct

correspondence

where required

All

stakeholders

and

community

APA

Ongoing Provide Fact

sheets and

brochures

Impacted

Landholders

Wider

community

APA

Ongoing Install Posters

and signage

Impacted

Landholders

Wider

community

APA /

Construction

Contractors

Ongoing Send media

updates

Media outlets APA

Ongoing Update project

website

All

stakeholders

and

community

APA

Ongoing Send news

updates

Registered

parties

APA

Ongoing Hold meetings

with impacted

landholders

Impacted

landholders

APA/Construction

contractor

Ongoing Undertake

Community

Presentations

Interested

parties

APA

Ongoing Brief key

stakeholders

All levels of

government

Third party

asset owners

APA/Construction

contractor

47

Target Date or Requirement

Engagement Activity Target Audience Status Responsibility

Pre-Construction

Provide works

commencement

notice

Impacted

landholders

APA

Hold contractor

introduction

meeting

Impacted

landholders

APA /

Construction

contractor

Develop

property

interaction

reports

Impacted

landholders

Construction

contractor

Provide

construction

induction packs

Impacted

landholders

APA /

Construction

contractor

Install localised

signage and

posters as

required

Wider

community

Construction

contractor

Construction

Implement

Property

Interaction

Reports

Impacted

landholder

Construction

contractor

Follow issues or

complaints

management

procedures as

required

Impacted

landholders

APA /

Construction

contractor

Respond to

general

landholder

enquiry

Impacted

landholders

Construction

contractor

Produce

monthly Activity

Reports

DEWLP APA /

Construction

contractor

48

Target Date or Requirement

Engagement Activity Target Audience Status Responsibility

Commissioning

Provide with

Information

packs

Impacted

landholders

Construction

contractor

Provide with

formal notice of

testing

Impacted

landholders

Construction

contractor

Rehabilitation

Provide with

formal

rehabilitation

notification

Impacted

landholders

Construction

contractor

Hold close out

meeting

Impacted

landholders

APA /

Construction

contractor

Operation

Yearly from

date of

handover

Provide with

Safety

Management

Information

Packs

Impacted

landholders

APA

Three yearly Undertake safety

Inspections

Impacted

landholders

APA

As required Provide with

maintenance

notifications

Impacted

landholders

APA

As required Hold

maintenance

meetings

Impacted

landholders

APA

Yearly Hold safety

meeting

Impacted

landholders

APA

49

A Glossary

Term Definition

APGA The Australian Pipelines and Gas Association Ltd (APGA) is the

peak body representing Australasia’s pipeline infrastructure, with a

focus on gas transmission, but also including transportation of other

products, such as oil, water, slurry and carbon dioxide. Our

members include constructors, owners, operators, advisers,

engineering companies and suppliers of pipeline products and

services.

AS2885 You will be required to comply with this Australian Standard if you

intend to design and construct pipelines that transport gas and

liquid petroleum. This Standard is intended for pipelines

constructed from steel pipe used for the transport of gas or liquid

petroleum.

AS2885 has been accepted by the Council of Australian

Governments (COAG) as the single and sufficient standard for the

technical regulation of pipelines in all Australian jurisdictions. The

AS2885 set of standards comprises five parts covering all aspects

of pipeline design, construction, operation and maintenance.

Cadastral

Survey

To prepare a Pipeline Corridor plan and easement plans it is

necessary to complete a detailed survey of the proposed route.

This will entail matching the position of the pipeline to the proposed

easement and title boundaries. In doing so it is often necessary for

the survey party to leave the easement area to locate a known

title position.

Compensation The underlying concept of compensation is to place the party who

has suffered a loss of some kind in a position as close as possible to

that prior to the loss. For practical reasons, society has accepted

that in most instances compensation is made in a financial form.

With respect to pipeline easements, compensation is paid in two

parts:

Easement Compensation: a one off payment usually

assessed by a professional valuer and is a payment in return

for the easement rights and restrictions placed on the land

by the easement; and

Damages Compensation: Paid following pipeline

construction for losses which may have been sustained as a

result of pipeline construction. This compensation will also

50

include an occupation payment for the use of temporary

working area land (refer to Damage Release).

Where a significant construction related loss is sustained by a

landowner or occupier and it is considered unreasonable to wait

until Damage Release, a Partial Release may be used as a

mechanism to clear the liability.

Creation of

Easement /

Restrictive

Covenant

This document describes the rights and obligations the Pipeline

Company has and the restrictions imposed on the use of the

easement land (sometimes known as the ‘pink document’). The

rights allow the Pipeline Company to enter the easement land for

the purpose of construction and operation of the proposed or

existing pipelines. The Pipeline Company is required to restore the

land to a condition similar to that prior to construction and pay

compensation for damages which may arise as a result of

exercising the rights (refer to Damage Release).

The main points to note with respect to restrictions within the

easement are that excavation of greater than 300mm is not

permitted without written consent of the Grantee (Pipeline

Company) and structures are not permitted with similar conditions.

Normal farming practices such as cereal cropping, and cultivation

can be followed without reference to the Grantee. The easement

does not prevent subdivision, although it may influence the layout

of a subdivision to maximise lot yield.

Landowners will be asked to execute a similar document, as will

any mortgagees or other parties known to title, in order to register

the easement. Upon receipt of title and executed documents, the

balance of compensation is paid. Any reasonable legal costs

incurred during the easement acquisition process will be met by

the Pipeline Company.

Crown Land Land which is held and managed by the Government. The

Government may licence the use of such land for specific

purposes (e.g. Grazing Licence, delegation of the land to road

authorities) or may alienate the land by selling or leasing.

Cultural

Heritage

Survey

A cultural heritage survey will be conducted, usually by members

of a local indigenous group and personnel with an understanding

of regional historical matters. The purpose of this survey is to identify

any significant material which is likely to be lost or destroyed by the

proposed pipeline and either make arrangements for its

preservation or alter the pipeline route. The methods in which

these surveys are conducted are by visual inspection and by

51

scraping away the first few millimetres of topsoil. If a significant site

is located, excavation of an area may be greater.

Pipeline Route The pipeline route is the proposed location of the pipeline,

following the securing of necessary easements and approvals

pursuant to the Pipelines Act. Any potential variation to the

approved route would be subject to agreement with the Pipeline

Regulator.

52

B Stakeholder engagement matrix

53

Consultation plan

Crib Point Pakenham Pipeline Project

Stakeholder Group Example of Stakeholders Responsibility Contact Schedule Contact Method Desired Outcomes

Landowners and

occupiers

Owners and occupiers

impacted by the

pipeline

construction/operation

Initial – APA (land

access reps)

Ongoing – APA (land

access reps)

As per Section 5 of

Consultation Plan

As per Section 5 of

Consultation Plan

As per Section 5 of

Consultation Plan

Asset/infrastructure

owners impacted

by pipeline route

South East Water,

Melbourne Water,

VicRoads, VicTrack

(owners of land)

Initial – APA (land

access reps)

Ongoing – APA (land

access reps)

Ongoing

Obtaining land access

for surveys, agreement

of pipeline corridor,

construction, operation

Email, phone and

face-to-face

Agreement of pipeline

corridor and

construction

specification

Telstra, Water service

providers

Initial – APA’s

Construction

Contractor

Ongoing – APA’s

Construction

Contractor

Prior to construction

and finalisation of

detailed

design/construction

Email and phone Construction

specification

Regulatory

authorities (State)

DELWP and ESV Initial – APA and AGL

(introduction to

broader components)

Ongoing – APA (for

pipeline)

Ongoing

Completion of

regulatory approvals

process, construction,

operation

Email, phone and

face-to-face

All regulatory

requirements met prior

to construction and

compliance with

approval documents

Regulatory

authorities

(Commonwealth)

Department of the

Environment and

Energy

Initial – APA and AGL

(introduction to

broader components)

Ongoing – APA (for

pipeline)

Ongoing

Completion of

regulatory approvals

process, construction,

operation

Email, phone and

face-to-face

All regulatory

requirements met prior

to construction and

compliance with

approval documents

54

Consultation plan

Crib Point Pakenham Pipeline Project

Stakeholder Group Example of Stakeholders Responsibility Contact Schedule Contact Method Desired Outcomes

Registered

Aboriginal Parties

and Traditional

Owner Groups

Bunurong Land Council

Aboriginal Corporation

(and others as notified

by AV)

Initial – APA

Ongoing – APA

Ongoing

Completion of

regulatory approvals

process, construction,

operation

Email, phone and

face-to-face

All regulatory

requirements met prior

to construction

(negotiation of CHMP)

and compliance with

approval documents

Elected

Representatives –

All levels

Relevant local, State

and federal members

of Parliament

Initial – APA and AGL

(introduction to

broader components)

Ongoing – APA and

AGL (separately for

pipeline and port/jetty)

Initial meeting and

progress updates at

key milestones

Letter and face-to-

face

Members fully informed

and supportive of

Project

Local councils As owners of land and

specialist input

Initial – APA (land

access)

Ongoing – APA (land

access/engineering)

Ongoing

Obtaining land access

for surveys, agreement

of pipeline corridor,

construction, operation

Email, phone and

face-to-face

Agreement of pipeline

corridor and

construction

specification

CEO and high-level

personnel

Initial – APA and AGL

(introduction to

broader components)

Ongoing – APA and

AGL (separately for

pipeline and port/jetty)

Initial meeting and

progress updates at

key milestones

Letter and face-to-

face

Council is fully informed

and supportive of

Project

55

Consultation plan

Crib Point Pakenham Pipeline Project

Stakeholder Group Example of Stakeholders Responsibility Contact Schedule Contact Method Desired Outcomes

Community,

Environment and

Action Groups

Preserve Westernport

Action Group, Crib

Point Advisory Group,

GetUp!, etc.

Initial – AGL (already

undertaken prior to

Consultation Plan)

Ongoing – AGL (and

APA where specialist

pipeline engagement

is required – note APA

to lead if pipeline

specific issues)

As part of broader

community

consultation then as

required

Letter, email, phone

and face-to-face

Group is fully informed

and supportive of

Project

Media News organisations –

print, television, digital

Communications

Working Group and/or

APA and AGL

(separately for pipeline

and port/jetty)

As required – response

to requests

Letter, email and

phone

News organisations are

fully informed of the

Project and have

balanced reporting

56

Consultation plan

Crib Point Pakenham Pipeline Project

C Project information brochures

Figure 2. December 2019 information brochure, page 1

57

Consultation plan

Crib Point Pakenham Pipeline Project

Figure 3 December 2019 project information brochure, page 2