Why local authorities rave about it: Many local authorities now regard the skills and knowledge to drive sustainable change as core and critical to build internal capability and therefore avoid excessive spending on consultants and contractors. We provide a real alternative to slash and burn approaches for reducing costs. We demystify and provide practical tools for making savings without losing the core of public service. Participants practise the skills and behaviours that establish ‘whole systems’ change, so that it is real and sustainable (we don’t just focus on the theory).

Why choose us? We contacted over 400 participants from 32 local authorities who undertook the training in 2011 and all who responded recommended it. Six months after the training, the research shows that:

99% of participants apply the training 61% use it as an integral part of their work on at least a weekly basis 70% of participants believe that the service transformation programme provided more or much more value than other training programmes they have done before

Feedback from past attendees Colin Whitehouse, Capital Ambition led on the programme in which 286 participants from different London Councils attended: “This is a first class programme to build the internal service transformation skills of London local government. All the councils who participated rated it highly, with feedback including: ‘it was the most effective training our people have been on’ and ‘it is one of the best and most valuable programmes London Councils has done’. ‘Through the use of intensive simulated project environments, the participants easily bridged the gap between theory and the coalface of transformation projects and have an enjoyable time while learning all this.”

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Our service transformation programme is widely regarded as the most advanced and effective training programme within the public sector. Our five-day masterclass has been specifically developed for senior managers to build in-house capability to deliver sustainable service transformation. The focus is on experiential learning using business simulation environments: it doesn’t do ‘death by PowerPoint’.

It is based on leading improvement methodologies, such as lean and systems thinking, as well as relevant insight from psychology and management theory. This is a training programme that consulting firms in local government buy to train their people.

Service Transformation Programme A masterclass for senior managers The alternative to ‘slash and burn’

Our faculty The service transformation five-day masterclass has been designed and is delivered by consultant trainers who are expert practitioners in local government transformation.

Dennis Vergne Over the last twelve years, Dennis has worked as an organisational change consultant for consulting organisations such as Accenture and Agilisys. His main focus has been on working with UK local government, helping councils to mobilise and deliver large change programmes and to build internal capacity. He has completed an MSc in consulting and coaching for change with HEC Paris and the University of Oxford.

Lorna Smalley Lorna began her career in local government in 1990. Over the past six years, she has been working in process improvement and change management within local government and in recent years focusing on culture change through organisational development interventions, including coaching & mentoring.

Ben Taylor Ben started on the front line in an advice centre before working with politicians and senior management, and consulting extensively to local and central government. He is a qualified Lean Six Sigma Black Belt with PwC Europe and Power+Systems organisational workshop accredited trainer.

We run four different modules. These are all able to be taken as independent modules in their own right. The full package can either be run as: i) An intensive one week, comprised of five consecutive

training days; or ii) Over six weeks, comprised of four bite-size chunks

Whole systems change Simulation activity to analyse and recommend organisational improvement

Customer insight Evaluating and understanding the customer journey

(Lean) Process improvement – rapid improvement ‘Insight into your service’ by making rapid changes

Facilitation and change management How do you overcome organisational defensive behaviour

As well as offering ‘open’ programmes, where participants from different councils attend training and learn from each other, we also design ‘in-house’ and ‘train the trainer’ programmes for councils and companies who want to build significant capacity.

Upcoming masterclass The next masterclass will be ‘Facilitation and change management’ on Thursday 12th December in London. Price: £275 per day with a £75 discount if you book before the 14th November. For more information or to book your place call Catherine Brandon on 07887 442487, catherine.brandon@redquadrant.com or Dennis Vergne on 07980 541990, dennis.vergne@redquadrant.com for an informal chat about your transformation challenges or further information on training programmes .

Building your own capability to deliver service transformation

We have links to the University of Oxford’s change management community, The Change Leaders, and use this to benchmark and regularly assess course materials and training.

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