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Training

Training Benefits

Approaches to Training

Training Involves

Toolbox Meetings

New Volunteers and Training

Training Needs Analysis and Training Plan

Training Types Checklist

Induction Training

Who can provide Health and Safety Representative training

Typical times when Training is required

Things to consider BEFORE commencing training

Developing a Training Program

Training Evaluation TechniquesTraining Needs Analysis Form

Occupational Health and Safety Questionnaire

Record of workplace skills and Health and Safety qualifications

Training Policy Template

Training Plan Template

Training Session Record Template

Volunteer Training Record Sheet Template

Training Evaluation Form Template

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Training

Training BenefitsTraining your volunteers improves your organisations long-term productivity.

Case studies show that training reduces volunteer turnover, that volunteers really does appreciate the

investment you make in them, and leads to better work performance.

Training on the job does not cost - it pays and so is essential in most organisations, irrespective of

their size.

Volunteers may need continuous training in order to keep up with constant change in

technologies and products, and to adapt to the new ways of working.

Evidence shows consistently high productivity returns from training. A typical study found

that an increase in training raised productivity by 13 to 15 percent.

Approaches to TrainingFor smaller volunteer organisations the best approach isto designate training responsibilities towilling and competent individuals in the organisation and conduct regular reviews, recording the

results.

Ifyou are offering training or expecting new volunteers to undertake it, then this should be talked

about at the interview.

Training InvolvesThe law requires organisations to provide information, instruction, training and supervision to ensure

that each volunteer is safe from injury and risks to health.

All volunteers and subcontractors must receive training in the principles of hazardmanagement.

Training is a long term commitmentto learning new skills and knowledge which, in turn, will

result in a change in workplace behaviour, a new way of doing things, for example, applying safe

manual handling techniques.

Training involves two-way communicationbetween the trainer and the person learning.

Training does not mean sitting in a room listening to a person talk or simply watching a video.

Training can be formal or informal, off or on the job.

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Toolbox Meetings

Toolbox meetings are brief meetings held with groups of workers to discuss general staff issues.

Generally they cover all areas of working life that may affect the volunteer.

They aim to ensure that all volunteers are aware of any issue that may impact on the health and

safety of their working life

The outcomes are documented

Are usually held weekly, but the regularity can be determined by discussion with the volunteers. The toolbox meeting should be directed by you or a supervisor and allow for volunteer input.

Toolbox meetings usually cover the following sorts of issues:

-

Safety issues.

- Workload, production, or service needs.

- Planned changes to work flow.

- Any planned organisation changes.

- Major purchasing plans.

-

Customer service issues.

- Any new/ planned contracts.

- Work quality issues.

-

Documentation needs.- Staffing issues, such as training.

New Volunteers Training

All new volunteers should receive training covering the following areas:

Occupational health and safety procedures and consultation procedures.

Key personnel.

Occupational health and safety responsibilities.

Reporting hazards and incidents.

Maintenance procedures.

Volunteer amenities.

Housekeeping.

General and task-specific hazards.

Safe work procedures.

First aid and emergency procedures.

Location of emergency equipment.

Rehabilitation and return to work procedure.

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Training Needs Analysis and Training Plan

Have you conducted a Training Needs Analysis or developed a training plan which cover:

Induction training

Emergency procedures

Manual Handling

Plant, equipment and substances

New plant and equipment Hazard identification/risk assessment

Safety Committee

OHS representatives

Fatigue management

Dangerous Goods

Training Types Checklist

1. Formal trainingShort courses [for example, manual handling and occupational health and safety roles and

responsibilities. These can be conducted on or off site].

Licence or certificate courses [for example, forklift training].

Accredited courses and approved courses, for example, health and safety representative training

Vocational and professional courses [for example, two to four-year health and safety course for

training health and safety professionals].

2. Informal training

A supervisor or experienced worker, who has skills and knowledge in a particular aspect of work

can provide information and training to others at work.

For this type of training to be effective, the experienced person should undertake trainer training to

develop skills to train others in the workplace.

3. Competency based training

What is competency-based training?

Many occupational health and safety training programs offered today are competency based. In acompetency based training program, gaining knowledge is important, but of equal importance

is being able to apply that knowledge.

The special features of a competency based training program are:

The outcomes to be achieved as a result of training are clearly stated.

The skills and knowledge that a person already has are recognised.

The trainer is flexible about where, when and how training takes place.

The trainer checks that learning has taken place by assessing each person doing the training.

The trainer keeps records of all training undertaken and what each person achieves.

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Typical times when training is required

When a new person starts work - Induction.

When new machinery/equipment or substances are purchased.

When peoples jobs change.

When there are new health and safety regulations, standards or laws that affect your industry.

If there has been an accident/incident or injury at work.

To ensure that the training product you buy suits your organisation and needs; there are some

important decisions that should be made before commencing any training.

Things to consider BEFORE commencing training

How much money are you going to invest in training over the next six to 12 months?

How much time will be devoted to training?

Who is going to be responsible for coordinating the training?

What is the most cost-efficient way to make this investment?

-

Send one volunteer to the course anda train the trainer course so they can train others in thefuture.

- Send a group of people to the training course.

- Arrange for a trainer to come to the work site.

Developing a Training Program

Stage One

Assess training needs

To get the most value for your training dollar:

- First assess the training needs of your organisation.

- Then develop a training plan, which ensures your volunteers are receiving the type of training

they need.

A training needs analysisinvolves analysing all aspects of work including:

The work environment.

The work that people do.

The knowledge and skills of each person at work.

Once this information has been collected, you can start to plan the training required.

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The complexity and type of training needs analysis will depend on the size of your organisation and

what the desired outcomes are.

A detailed training needs analysis and a brief questionnaire for smaller organisations has been

provided to assist in the development of an effective training plan.

Training needs should be assessed:

Annually.

When new volunteers are appointed.

Where there is a new or changed activity.

Stage Two

Develop occupational health and safety training policy

You should develop, with volunteers and/or their representatives; a training policy specifies how

training will be conducted.

An example of a training policy appears at the end of this module.

Stage Three

Develop an occupational health and safety training plan

Once the training needs have been identified, a training plan should be developed. An occupational

health and safety training plan appears at the end of this module.

If possible, the occupational health and safety training should be integrated into the overall training

plan for the organisation. This will help to streamline training, making it easier to monitor the plan

and make adjustments to meet the changing needs of the organisation.

The complexity of the training planwill vary for different organisations; however all training plans

should include: -

The types of training required.

The time frame in which courses will run.

The training mode (whether internal, external or on the job).

The training provider.

Stage Four

Conduct the training

Conduct training according to the plan or schedule. Once training has been conducted, a record of the

training should be documented.

Records of who has attended training must be kept to meet the requirements of the Occupational

Health, Safety and Welfare Act 1986. They also assist to protect an employer from prosecution.

A training session record appears at the end of this module.

Records of training in relation to plant and hazardous substances must be kept for five years from the

date of last entry.

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Training Needs Analysis Form

Name: _________________________________________

Position/Occupation: _____________________________

Division:_______________________________________

Location: ______________________________________

Date: _________________________________________

Circle appropriate description:

MANAGER SUPERVISOR VOLUNTEER

Please tick the box to indicate your answer or put a line through any area that you think does

not apply to your job.

Have you received training/information in the following areas?

1: LEGAL RESPONSIBILITIES

Legal responsibilities of an employer/volunteer/all

persons under OHS&W Act

Yes When........ No Unsure

Overview of Regulations/Codes of Practice applying

to this industry

Yes When........ No Unsure

Responsibilities to contractors and the public Yes When........ No Unsure

Consultation in OH&S and resolution of OHS issues Yes When........ No Unsure

Role of OH&S Representative/OH&S Committee Yes When........ No Unsure

OH&S records and reporting obligations Yes When........ No Unsure

2: HAZARD MANAGEMENT

General principles - hazard identification, risk

assessment, risk control

Yes When........ No Unsure

Conducting work place safety inspections Yes When........ No Unsure

Conducting Job Safety Analysis Yes When........ No Unsure

Developing safe operating procedures and work

instructions

Yes When........ No Unsure

Conducting OH&S management systems audits Yes When........ No Unsure

Accident incident investigation principles Yes When........ No Unsure

First aid Yes When........ No Unsure

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3: SPECIFIC HAZARDS AND CONTROLS

Manual handling Yes When........ No Unsure

Fatigue management Yes When........ No Unsure

Driver safety Yes When........ No Unsure

Dangerous goods Yes When........ No Unsure

Load restraint Yes When........ No Unsure

Site traffic control Yes When........ No Unsure

Eye safety Yes When........ No Unsure

Personal protective equipment Yes When........ No Unsure

Emergency evacuation (drill) Yes When........ No Unsure

Fire safety Yes When........ No Unsure

Noise control/hearing conservation Yes When........ No Unsure

Hazardous substances (chemicals) Yes When........ No Unsure

Plant (machinery/equipment) safety Yes When........ No Unsure

Lock out/tag out Yes When........ No Unsure

Welding Yes When........ No Unsure

Hot work permit Yes When........ No Unsure

Prevention of falls/working at heights Yes When........ No Unsure

Remote or isolated work Yes When........ No Unsure

Contractor management Yes When........ No Unsure

Visitors to site Yes When........ No Unsure

Electrical safety Yes When........ No Unsure

Safe forklift operation Yes When........ No Unsure

Confined spaces Yes When........ No Unsure

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List any other specific hazards and control areas you have had training in.

1.

2.

3.

List any other specific hazard and control areas you think you require training in to ensure youcan complete your job safely.

1.

2.

3.

4: INJURY MANAGEMENT

Claims management Yes When........ No Unsure

Rehabilitation Yes When........ No Unsure

Injury / illness reporting procedures Yes When........ No Unsure

OH&S RELATED CERTIFICATES/LICENCES

Indicate what OH&S related certificates/licences you hold; for example, forklift Licence or senior firstaid certificates.

Name/type of certificate/Licence Date

obtained

Where obtained Expiry

date

Sighted

Yes/no

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Occupational Health and Safety Training Questionnaire

Name: ..................................................................... Date ............................

Have you

received

training inthe

following?

Do you

require

moreinformation

or training?

1 OCCUPATIONAL HEALTH & SAFETY LEGISLATION Yes No Yes No

1.1 Responsibilities of employers (Sect. 19)

1.2 Responsibilities of volunteers (Sect. 21)

1.3 Penalties/prosecutions under the OHS&W Act

1.4 Overview of regulations applying to the road freight transport

industry

1.5 Contractor liability

1.6 Reporting of dangerous occurrences (OH&S Regs)

1.7

Resolution of OH&S issues

1.8 Role of OHS Committees

2 HAZARD MANAGEMENT

2.1 Hazard management model (OH&S Regulations)

2.2 Identifying workplace hazards

2.3

How to conduct accident/incident investigations

2.4

How to conduct a workplace hazard inspections

2.5 How to conduct a risk assessment

2.6 How to apply risk control strategies

2.7

How to do a Job Safety Analysis (JSA)2.8 How to write a Standard Operating Procedure (SOP)

2.9 Safe manual handling techniques

2.10 Noise control strategies

2.11 Safe use of chemicals

2.12 Material Safety Data Sheets

2.13 Working with asbestos

2.14

Working at heights:

2.15

Plant safety

2.16 Electrical safety

2.17

Safe use of ladders2.18

Working in confined spaces

2.19 Defensive driving

3 EMERGENCY PROCEDURES

3.1 Senior First Aid

3.2

Occupational First Aid

3.3

Emergency evacuation/fire safety3.4 Fire Warden

3.5 Correct use of portable fire extinguishers

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Record of Workplace Skills and Health and Safety Qualifications

PERSONAL DETAILS

NAME:____________________________

DATE: ______________

Please list below any licences held and the year attained.

(For example, forklift)

Please list below any certificates held and the year attained.(For example, first aid)

Please list below any courses attended that are relevant to occupational health and safety and

the year attended.

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

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Training Policy Template

Purpose:

To outline (Name of Organisation) approach to occupational health and safety- related training and

how it will be conducted for its volunteers.

Scope:

All internal and external occupational health and safety related training.

Implementation:

(Name of Organisation) recognises that training is an integral part of ensuring that all volunteers

understand and are aware of their roles and responsibilities in providing and maintaining a safe and

healthy work environment.

Training may be conducted in house or external-training programs may be provided. Training may bein the form of information or briefing sessions or structured programs depending on the needs

identified.

Training needs analysis will be conducted to identify the firms occupational health and safety training

requirements and a training plan formulated which will be reviewed annually.

Specific training programs, for example, induction, manual handling will be supported by

accompanying procedures and all training programs attendances documented in the training register.

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Occupational Health and Safety Training Plan TemplateType of Training Mode Provider Jan Feb Mar Apr May Jun Jul Aug Se

Contractor/Visitor

Induction

Internal Owner

Manager

New Volunteer Induction Internal Owner

Manager

First Aid External Red Cross

Fire Warden/Emergency External Fire

Service

Health and Safety Rep External Union

Forklift External

Mobile Plant External

Accident Investigation Internal

Manager/Sup OHS

Responsibilities

External OHS&W

Organisati

on

Hazard ID/Risk

Assessment

Internal OHS

Cttee

Manual Handling External OHS&W

Organisati

on

OHS Legislation External OHS&W

Organisati

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Training Session Record Template

Training Session:..................................................................... Trainer ..........................................

Training Type: ........................................................................ Location: .......................................

Name Position Organisation

Trainer comments: ..........................................................................................................................................................

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Volunteer Training Record Sheet Template

Volunteer Name: Date commenced in firm: / /

Training Type Conducted by Date Duration Results Supervisor

Signature.

Volunteer

Signature.

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Training Evaluation Form Template

Course Participants to Complete andto hand form to trainer after completion

Name: __________________________________________________________________________

Current Job: _____________________________________________________________________

Course Title:_____________________________________________________________________

Date: ___________________________________________________________________________

1. Were your expectations of this course:

Not Met Met Exceeded

2.

Would you recommend this course to others?

No Possibly Yes

Why ______________________________________________________________________

3. How much has this course improved your skills or knowledge?

(Circle the appropriate number)

1 2 3 4 5 6 7 8 9

Not at all somewhat A lot

4. How could the course have helped you more? ___________________________________

__________________________________________________________________________

__________________________________________________________________________

__________________________________________________________________________

Signature ________________________

Date ____________________________

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Owner/Supervisor to Complete either with, or after discussion with the participant

1. Have you seen the desired changes to the participants skills or knowledge?

No Some Yes

2. How will you test that the participant has gained from this course?

__________________________________________________________________________

__________________________________________________________________________

3. If the participant did not make the gains necessary, what can be done to address this?

__________________________________________________________________________

__________________________________________________________________________

4. From discussions with the participant, are you both satisfied that attendance at the course

was worthwhile?

No Yes

If no, why not?

_________________________________________________________________________

_________________________________________________________________________

5 Other comments?

__________________________________________________________________________

__________________________________________________________________________

Supervisor _____________________________

Signature ______________________________

Date __________________________________

Manager _______________________________

Signature ______________________________

Date __________________________________