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DISTRIBUTION CHANNEL OF AMUL
A PROJECT REPORT ON
DISTRIBUTION CHANNEL OF AMUL
2012-13 1
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DISTRIBUTION CHANNEL OF AMUL
A PROJECT REPORT ON
“DISTRIBUTION CHANNEL OF AMUL”
SUBMITTED BY
“___________ ”
FOR THE DEGREE OF
THE BACHELOR OF MANAGEMENT STUDIES
UNDER THE GUIDANCE OF
“MISS _____________”
___________ COLLEGE OF COMMERCE AND ECONOMICS _________, MUMBAI – 4000____
ACADEMIC YEAR 2010 - 2011
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DISTRIBUTION CHANNEL OF AMUL
DECLARATION
I, ___________, OF THE _________ COLLEGE OF COMMERCE AND
ECONOMICS, ___________ E ! , HEREBY DECLARE THAT I HA"E COMPLETED
THE PROJECT ENTITLED “DISTRIBUTION CHANNEL OF AMUL” IN PARTIAL
FULFILLMENT OF THE RE#UIREMENT FOR THE THIRD YEAR OF THE
BACHELOR OF MANAGEMENT STUDIES COURSE FOR THE ACADEMIC YEAR
2012-2013
I FURTHER DECLARE THAT INFORMATION SUBMITTED BY ME IS TRUE AND
ORIGINAL TO THE BEST OF MY $NO%LEDGE&
DATED' _________
Name of the student
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DISTRIBUTION CHANNEL OF AMUL
CERTIFICATE
I MISS ______________ HEREBY CERTIFY THAT ROSHANI PARE$H
_________________ STUDYING IN TYBMS AT ______COLLEGE OF COMMERCE
AND ECONOMICS, __________, HAS COMPLETED A PROJECT ON
“DISTRIBUTION CHANNEL OF AMUL( IN THE ACADEMIC YEAR 2012-2013
UNDER MY GUIDANCE&
I FURTHER CERTIFY THAT THE INFORMATION SUBMITTED IS TRUE AND
ORIGINAL TO THE BEST OF MY $NO%LEDGE&
DATED'
P)*+'
Name of the u!de
E*./ S/ 5D*6 "RO#ECT $UIDE
_____________________
Co%%ee Sea% "RINCI"AL
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AC&NO'LEDE$EMENT
I E7PRESS MY SINCERE THAN$S TO MISS ______________ FOR HER
"ALUABLE GUIDANCE IN DOING THIS PROJECT&
I %ISH TO TA$E THE OPPORTUNITY TO E7PRESS MY DEEP SENCE OF
GRATITUDE TO "RINCI"AL ___________________________ AND "ROF( )M*(+
________________________ FOR THEIR IN"ALUABLE GUIDANCE AND
SUPPORT IN THIS ENDEA"OUR& THEY HA"E BEEN A CONSTANT SOURCE OF
INSPIRATION&
FINALLY IT IS THE FOREMOST DUTY TO THAN$ ALL MY RESPONDENTS,
FAMILY 5 FRIENDS %HO HA"E HELPED ME DIRECTLY OR INDIRECTLY IN
COMPLETING MY FIELD %OR$, %ITHOUT %HICH THIS PROJECT %OULD
NOT HA"E BEEN SUCCESSFUL&
Name of the student
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DISTRIBUTION CHANNEL OF AMUL
TABLE OF CONTENTS
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CHA"TER ,
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DISTRIBUTION CHANNEL OF AMUL
,(, E-ECUTI.E SUMMAR/
I.*/ ;/ / 6? = ?;@ 6; * *>, .*>/ * /< 6;-
; * +;./ *+> ?;. =/6? * ))- ;@
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DISTRIBUTION CHANNEL OF AMUL
CHA"TER 0
2012-13
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DISTRIBUTION CHANNEL OF AMUL
0(, AMUL STOR/
Amu% )Anand M!%1 Un!on L!m!ted+, M*>6/ F*6/; L6& GCMMF!, =?/+? 6;* /
;/6) ;= ;. 2& ./))/; ./)> ;@+ / G@**6, I/*&
AMUL / * / A*, G@**6 * ?* * 6)/ *.) ;< * +;-;*6/
;*/*6/;K @++ / 6? ); 6.& I6 / ; ;< 6? 6 *.) ;< +;-;*6/
*+?/.6 / 6? );/ +;;.& A; =?; ?* &&& 6? */
+;;*6/ / 6? 6*6 ;< G@**6, +/*)) 6? ?/?) @++;= *
AMUL, =/)) *6@*)) =; =?*6 +;./*6/; ;< /
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DISTRIBUTION CHANNEL OF AMUL
0(,(, MASCOT
S/+ 19: A.@) ;@+6K .*+;6 ?* 6? +;/*) A.@) * *
+?@ @66 /) @@*)) / ;)>* ;66 ! ?;=/ @ ; ?;*/ *
;@+6 =* =/6? 6? @*)) +;/*) 6*)/ Utterly Butterly Delicious
Amul &T? .*+;6 =*
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DISTRIBUTION CHANNEL OF AMUL
0(0 E.OLUTION OF THE CO2O"ERATI.E MO.EMENT
O ;< 6? .;6 ;=
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DISTRIBUTION CHANNEL OF AMUL
= @?* = 6?*6 6? +;;*6/ ; ;@+6
.*@/ /6 6? )*6 / 6?
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DISTRIBUTION CHANNEL OF AMUL
%/6? /6/6@6/; ;= @*) ;@+, =?/+? = /6/ 6; 6?/ *
;/ 6; 6?/ .*, /6 =* * /*) 6;;)
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DISTRIBUTION CHANNEL OF AMUL
0(4 O"ERATION FLOOD
T? ./?6 G* *6 /6 ;// / @6 * 6/ 6*. / 6? G*;6/ * ;< 6?
H/.*)**& S/./)* / 6? 6; ;< A.@), =?/+? // 5O6e*at!on F%oodK *
?*) 6? 5'h!te Re7o%ut!on5 / I/*& I6 * =/6? 6=; /))* +;;*6/ *
280 )/6 ;< ./)> *, ;6?/ @6 * 6/+>) +;.* 6; 6? *
./)> ;@+6 *, @/ 6? *>, ; ?*)< ;< .; 6?* * 6?;@* /))*
+;;*6/ ;= ?*)< * ./))/;-
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DISTRIBUTION CHANNEL OF AMUL
6? ;< 14, .; 6?* 400 ?*) ; U/; /+*
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*/ +**) ;< ;@+/ 40 6; ;< ./)> ;= * 20 6; ;< @66 * * =*
/) +;.)6& I6 =* +)* ; / 198& T? M;* C;.) =? ?/?
;6/ =*/
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T? U/; @ * . ;@+6/; +6 =? /6 .*/6*/ ?/? / S@6/
@
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DISTRIBUTION CHANNEL OF AMUL
P;/ * @;6 6. 6; 6? ./)> ;@+ =/6?;@6 /6@/ 6?/ *;-
+;;./+ 6.
P);@? *+> 6? ;
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CHA"TER 4
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4(, $CMMF3 AN O.ER.IE'
G@**6 C;;*6/ M/)> M*>6/ F*6/; GCMMF! / 6? I/* )*6 6/ ;*/*6/;& I6 / * 6*6 )) * ; ;< ./)> +;;*6/ /G@**6, =?/+? */. 6; ;/ .@*6/ 6@ 6; 6? ;@+K U/;
N;& ;< P;@+ M. 2&39 ./))/;
N;& ;< "/))* S;+/6/ 11,333
T;6*) M/)> ?*)/ +**+/6 9& ./))/; )/6 *
M/)> +;))+6/; T;6*) – 200-0! 2&1 /))/; )/6
M/)> +;))+6/; D*/) A* 200-0! 8&: ./))/; )/6M/)> D/ C**+/6 811 .6/+ T; *
C*66)
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;@+ @/; * 6? * 6*6 )) .*>6/
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Inte*na% O*an!@at!on St*u8tu*e of Amu%
A 6.*6/+ 5 =))-
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DISTRIBUTION CHANNEL OF AMUL
+;.)6) +;. 6; >;= *;@6 6? ;*/*6/; 6@+6@& A.@) / )* 6?
/+6; @ ?/. 6/, A++;@6, P@+?*, H@.*
R;@+ D*6.6&
F*+6; *6.6 ?* * **6 *) .** @ ?/. 6? * / *+?
/& P;@+6/;, S6;, D/6/@6/;, C;) S6;*, #@*)/6, * D- +* ;< 6? &
M*>6/ *6.6 ?* /;*) /; .*>6/ .** * @ ?/. 6? / *
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Sa%es Tu*no7e* Rs )m!%%!on+ US )!n m!%%!on+
14-8 11140 388
18-9 13:0 400
19-: 18840 480
1:- 140 488
1- 2212 43
1-00 2218 43
2000-01 228 800
2001-02 23398 800
2002-03 2:48: 8:8
2003-04 241 919
2004-08 2228 9:2
2008-09 3::39 80
2009-0: 42:: 1080
200:-0 82884 1328
200-0 9:113 1804
2012-13 24
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4(0 ANAND "ATTERN OF DE.ELO"MENT
I6 * =/6? 6=; /))* +;-;*6/ * 280 )/6 ;< ./)> * -- *6?/ @6 *
6/+>) +;.* 6; 6? ? )/6 ;< ./)> * @/ 6? *> ; ?*)< ;< 92
/))* +;-;*6/ ;= 8&42 )*>?
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DISTRIBUTION CHANNEL OF AMUL
./)> ;@+ / =/6& T? = **/ /6; ;@+6 )/> @66 * ./)>
;=& A R& 8 ./))/; )*6 6; .*@ ;= * @66 =* +;.)6
/ 188& I 18, 6?
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)/ / 6? *>6?;@? /6 *+?/ / .;// 6? @/6+ +;;. ;< *
+6; ;*// 6? @*) ;@+ / 6? **&
T@, 6*/6/;*)) *// =* * @//* ;++@*6/; ;< 6? /&
S/+ /6 /+6/;, 6? $?* U/; *); )/ 6?*6 6? ;//)/6 6; +;))+6 6?
.*>6*) @)@ ;< ./)> ?;@) +;@) =/6? 6? ;//; ;< .*>/ 6?
;@+6/; ?*+.6 /@6 *+? 6? ..& T? $?* U/; ?* 6?@ *
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DISTRIBUTION CHANNEL OF AMUL
T? U/;K 19 .;/) 6/* /*/ ?*
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DISTRIBUTION CHANNEL OF AMUL
/) ;< */.*)' *6/
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CHA"TER ;
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DISTRIBUTION CHANNEL OF AMUL
;(, AMUL THE COMMERCIAL BRAND
AMUL .* "priceless" / S*>/6& T? * *. A.@), /6
A.;;)*, =* @6 * @*)/6 +;6;) 6 / A*& "*/*6, *)) .*//+), * P;=, A.@) G?,
A.@)*, A.@) C?, A.@) C?;+;)*6, A.@) S?/>?*, A.@) I+ +*.,
N@6*.@), A.@) M/)> * A.@)* ?* .* A.@) * )*/
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A.@) S*
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F;;
S6/)), M;6?K M/)> / B6
P;=
A */ / ;@ ?;.
S** S>/..
M/)> P;=
%?/+? / +/*))
@
2012-13 32
http://www.amul.com/powder-skimmilk.htmlhttp://www.amul.com/powder-skimmilk.htmlhttp://www.amul.com/powder-coffee.htmlhttp://www.amul.com/powder-coffee.htmlhttp://www.amul.com/fresh-fmilk.htmlhttp://www.amul.com/fresh-gold.htmlhttp://www.amul.com/fresh-tazza.htmlhttp://www.amul.com/fresh-tazza.htmlhttp://www.amul.com/fresh-tazza.htmlhttp://www.amul.com/fresh-slim.htmlhttp://www.amul.com/fresh-slim.htmlhttp://www.amul.com/fresh-slim.htmlhttp://www.amul.com/fresh-tazza.htmlhttp://www.amul.com/fresh-gold.htmlhttp://www.amul.com/fresh-fmilk.htmlhttp://www.amul.com/powder-coffee.htmlhttp://www.amul.com/powder-skimmilk.htmlhttp://www.amul.com/powder-milkpowder.htmlhttp://www.amul.com/powder-milkfood.htmlhttp://www.amul.com/powder-skimmilk.htmlhttp://www.amul.com/powder-skimmilk.htmlhttp://www.amul.com/powder-coffee.htmlhttp://www.amul.com/powder-coffee.htmlhttp://www.amul.com/fresh-fmilk.htmlhttp://www.amul.com/fresh-gold.htmlhttp://www.amul.com/fresh-tazza.htmlhttp://www.amul.com/fresh-tazza.htmlhttp://www.amul.com/fresh-tazza.htmlhttp://www.amul.com/fresh-slim.htmlhttp://www.amul.com/fresh-slim.html
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DISTRIBUTION CHANNEL OF AMUL
A.@) F?
C*.
A.@) $;;)
C?;+;)*6 M/)>
A.@) $;;)
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DISTRIBUTION CHANNEL OF AMUL
G;@* C?
Fo* Coo1!n
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DISTRIBUTION CHANNEL OF AMUL
A.@) B*@/
;(0 BC$ MATRI-
T? BCG G;=6?-S?* M*6/ / * ;66 ;=6? * * ; 6 ?* * * ;
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T?/ *@. 6?*6 * /+* / )*6/ .*>6 ?* =/)) @)6 / *
/+* / 6? *6/; ;< +*?& T?/ *@.6/; ;6 ?* /.)/ 6?*6 6? ;= * *
;). +?/)! ?* 6? ;66/*) 6; */ .*>6 ?* * +;. * 6*, *
6@*)) * +*? +;= =? 6? .*>6 ;=6? );=& I< 6? @6/; .*> ; ;6
@++ / +;./ 6? .*>6 )*, 6? *6 ;=6? +)/& #@6/; .*> .@6
**) +*6 ?*&
2012-13 3:
http://www.netmba.com/strategy/experience-curve/http://www.netmba.com/strategy/experience-curve/
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DISTRIBUTION CHANNEL OF AMUL
F; A.@) *, A.@) $;;) * A.@) C?;+;)*6 * * ;@+6 ; * ;). +?/)& #@6/; .*> @/ * =*/6 *
=*6+? @/& A.@) >;;) * 6? +?;+;)*6&* @/ 6? +;.* 6
+*@ /6 6
?*, @6 *); +;@. )* *.;@6 ;< +*? +*@ ;< 6?/ ?/? ;=6? *6
6?6 ?*, /6 =/)) +;. * +*? +;= =? 6? .*>6 ;=6? *6 +)/&
T? ;6, 6*+6/ 6? ;
/6; .*>6 )*, 6; +; 6? *.//6*6/ +;6 ;< 6? +;.*, 6;
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.*>6 * ?+ 6/)) ; 6? F/6 M; A*6*, * 6? )*= ;< .*>6/&
T?/ ;@+6 ?* * 6?;;@? +*? +;=
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F%e?!=!%!t9 of 6*odu8t m!? ' T.;@& %/6? *)*+/ @/.6, GCMMF
?* >6 */ * =/ ** ;< ;@+6 6; /6 ;@+6 )/&
A7a!%a=!%!t9 of *a: mate*!a%3 A@*6& P6), .; 6?* 0 +6 ; ;@+ / 6?;@?;@6 6? *& L* @. ;< */
)*6 / @)/+ * +;;*6/ +6; / *) ;6? +;./
@ / 6? /*6 +6; =;@) @)6 / +;.6/6/;& B+*@ ;< 6?/ 6?
+;@. =;@)
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In8*eas!n 6u*8hase 6o:e* and 8han!n tastes of the 8onsume*s3
T? @+?*/ ;= ;< 6? /6 / /+*/& A * @)6 * );6 ; /)&
A );6 @; 6? .;;; / 6? +;@6& T?/ / +*@ ;< 6? @*)/6 ; /)&
Lo!st!8s of 6*o8u*ement ' %; ;< * ;* * /*@*6 6*;6*6/;
./)> ;[email protected] ;).*6/+& A)) 6?
+;))+6 /; 6. / ;. *6 ;< 6? +;@6 & H;= 6 *
/ 6*> @+? * 66/ @ ;< +;) 6;* ;/6 *6 > +;))+6/;
+6 6; +;.*6 6? /6@*6/;&
2012-13 41
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La81 of 6*o6e* !m6%ementat!on ' D*/ );.6 ;*.. ?* ;6
6; /6;@+ *)@-* ;@+6 )/> sh*!1hand , ice
creams, 6anee* 1hoa , flavored milk, dairy sweets, etc. T?/ =/)) )* 6; * *6
+ * 6 )*+ *); =/6? ;;6@/6/ / 6?
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;6/ 6; B*)*?, S/ L*>*, N//*, * 6? M/) E*6& F;));=/ 6? =
GATT 6*6, ;;6@/6/ =/)) /+* 6.;@) ; * ;++@/ 6?
/ ;< )*+ / 6? /@6& O*/ /./*6/; ;< /&
ua%!t93 T? @*)/6 ;< 6? ./)> / / ?* 6? ) 6; );/6 6?
.@)6/*6/;*)& T? =/)) /66 .*@ ;@+6, =?/+? /)
?/? ; ?;6* / 6? +;@6 *) *
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@+? *; 6? 6& H+ /6 ; * 6?*6 6; GCMMF * ;6? I/* */ ;@+6&
C*6/; ;< N; T*/
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;(;(, "ORTERS
FI.E2FORCE MODEL
T? .*; +;.6/6;
;< 6? A.@) */
/+)@'
T? @++ ;< 6? *6/;*)
* );+*) +;.6/6;
* /+)@
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DISTRIBUTION CHANNEL OF AMUL
• B**// ;= ;< @)/
• B**// ;= ;< @
• R/*) *.; +;.6/6;
• T?*6
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*6 6+?;);& T; 6 6?/ 6+?;); / I/*, * ;=, ./)> */6/ 6+& @6 /6 +*
+;.**6/) ) / )/@/ ./)> +*6;& E /< 6? @ ?/, 6? *)@ 6?*6 6? 6 / ) 6?* 6? =;@) 6 / * +/6 ;@+6 * ?+ / * .* ;@+6& I6 ?*
* +;/*) ?* ;< 6? @ 6 * I/*& M;; 6? @ * *
) ; 6? +;@6 * ; ;6 ?* * **// ;=&
2012-13 4:
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R!7a%*9 amon 8om6et!to*s
Demand fo* the 6*odu8t3 T? .* ;< 6? ;@+6 ;< GCMMF / /+*/ *6 *
?*)6? *6& T; 6* **/6 6? /*) GCMMF / +;./ =/6? * =/ *
;< ;@+6&
Natu*e of Com6et!to*s3 I /
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Not !mmed!ate su=st!tutes3 D/6*6 @6/6@6 * 6 / .* ;< 6? +*6;/
;< @/ ;< GCMMF& F; *.) / 6? M*6/ B@66./)> +*6; /6
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CHA"TER <
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• B*;* D/6 C;; M/)> P;@+ U/; L6, B*;*& S;+' :3, M.' 189,91&
A M/)> P;+' 228,000 )&
• B?*@+? D/6 C;; M/)> P;@+ U/; L6, B?*@+?& S;+' 2, M.'
3:,00& A M/)> P;+' 3,000 )&• B?*** D/6 C;; M/)> P;@+ U/; L6, B?***& S;+' 10, M.'
28,832& A M/)> P;+' 23,000 )&
• G*?/** D/6 C;; M/)> P;@+ U/; L6, G*?/**& S;+' 89, M.'
13,000& A M/)> P;+' 49,800 )&
• J@**? D/6 C;; M/)> P;@+ U/; L6, J@**?& S;+' 400, M.'
41,800& A M/)> P;+' :3,000 )&
• $*/* D/6 C;; M/)> P;@+ U/; L6, A.@) D*/, A*& S;+' 43,
M.' 813,20& A M/)> P;+' :40,000 )&
• $@6+? D/6 C;; M/)> P;@+ U/; L6, $@6+? D*/, M*?**& A M/)>
P;+' 28,000 )&
• M?** D/6 C;; M/)> P;@+ U/; L6, D@?** D*/, M?**& S;+'
1,020, M.' 22,00& A M/)> P;+' :04,402 )&
• P*+?.*?*) D/6 C;; M/)> P;@+ U/; L6, G;?*& S;+' 1,133, M.'
129,810& A M/)> P;+' 112,000 )&
• R*>;6 D/6 C;; M/)> P;@+ U/; L6, R*>;6& S;+' 13, M.' 2,920&
A M/)> P;+' 80,000 )&
• S**>*6?* D/6 C;; M/)> P;@+ U/; L6, S** D*/, H/.*6**& S;+'
1,318, M.' 200,42& A M/)> P;+' 322,349 )&
• S@*6 D/6 C;; M/)> P;@+ U/; L6, S@.@) D*/, S@*6& S;+' 94, M.'
190,000& A M/)> P;+' 300,000 )&
• S@*** D/6 C;; M/)> P;@+ U/; L6, S@***& S;+' 49,
M.' 31,000& A M/)> P;+' 30,000 )&
• "*)* D/6 C;; M/)> P;@+ U/; L6, "*@?** D*/, "*)*& S;+' 34,
M.' 38,00& A M/)> P;+' :4,400 )&
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P)*6 )*;@6 / 6? ;*)) **.6 ;< 6? .*+?/ 6;;), ?*)/ @/.6,
6;;;. * ;6? */;@ *++;/ @/
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• %*6* *+ =/)) )/./*6
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*/ )*6& I 6? */ )*6 6? ./)> / ;+ /&& /6 / .*
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C;) S6;*
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,( Co%%e8t!on of Ra: M!%1
R*= ./)> / +;))+6 &
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+?+> =/6? ?;?*6 ;)@6/;& %? 6? +;);@ ;< 6? ./)> +;. ));=, /6 /
6 / 6? )*;*6;, / +*)) M6?)/ )@ @+6/; 66&
T?/ 66 / +;@+6 / =/)) .*/
6?/, 10 .) ;< ./)> / 6*> * 1 .) ;< .6?)/ )@ ;)@6/; / * 6; /6& I6 /
6? >6 @ =*6 *6 8:- C& A& I< 6? ;)@6/; .*/ 6? *. *
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T? */ / ;< ;@+6, >/.. ./)> 5 +*., 6?;@?
+?*)& T? * 100 />
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;)@6/; ./@6!& I6 / 6*> 6; 6? 6*>, =?/+? ?* 6? +**+/6 ;< 20000 )/6&
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& T? 6;6*) /6.6 @6 /6; 6? )* 6? D*/ )*6 / ;< R& 9
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/*6+?& H 6? ./)> / 6; *6 6.*6@ */ &
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2012-13 8:
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?/?6 ;< :0 +*)*/*, =? /6 / 6@ /
6; *) ./)> ;=& I6 +**+/6 / 1000 )/6 18 ./@6& T? **/ 6?/ ./)>
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% +*
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A.@) ?* .; 6?* 200 @+? ;@6)6 /?6 ;=& I6 =*6 6; ?* 1,00,000 *);
6? ;< 6? * 2010&
/ 5 R;/& GCMMF /
• A.@) P@ G?
• A.@) B@66
• A.@) S?/>?*
• A.@) M/6?* G@)**.@
• N@6*.@) B;= B*
•A.@)* I F;;
2012-13 91
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• A.@) C?
• A.@) M*)*/ P*
• A.@) UHT M/)> L; L/ P*+>
• A.@) S>/.. M/)> P;=
• A.@) F@)) C*. M/)> P;=
T? ;@+6 * ;6 6; 1 +;@6/ *.), USA, $@=*/6, #*6*, UAE, Y.,
B*?*/, M@+*6, S*@/ A*/*, T**/*, M***+*, S/ L*>*, S/*;, N*),
B*)*?, N*) T?*/)* * A@6*)/*&
2012-13 92
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+;))+6/; 6.&
• T? ./)> / 6? 6 6; 6? 12 .. @/;& A)) ;< 6?. @ * @)6* .;
*/ 6?*6 ;+ 6?/ *= .*6/*), =?/+? ?* 6*)
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Fig: - The flow of materials and information at AM!
O *; 6?*6 A.@) / 6? /*6 /6 / +*@ /6 @/)6 ; 6? *+> ;< * +;-;*6/.;.6& I6 +;@* =;. *
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I+* +;;*6/; *.; 6=;> .. ?* @)6 / * @. ;< +?*
*6 *)) )) -- ;*6/;*), 6*+6/+*) * 6*6/+, * ?* ) 6; 6? .+ ;
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GCMMF 6**+6 ; * **+ .* * +;))+6/;, /6/@6/; ;< */ ;@+6, *)
;< ;@+6 6?;@? *) * 6*/) 6;, ;//; ;< */.*)
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* );=-+;6 /+ 6*6 6; .*> /6 ;@+6 *
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CHA"TER K
2012-13 9
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K(, RESEARCH OB#ECTI.ES
T; 6@ +;@. +6/; 6;=* * AMUL
K(0 SAM"LE SI>E
100 ;6
K(4 RESEARCH LIMITATION
• R*+? / )/./6 6; 100 ;6
• R*+? / )/./6 6; 6@ ;< +;@. +6/; ;) 6;=* * AMUL
2012-13 :0
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K(; DATA INTER"RETATION
A$E $ROU"
• 42 ;6 = ;< 6? * ;@ 40 – 80
• 30 ;6 = ;< 6? * ;@ 30-40
• 21 ;6 = ;< 6? * ;@ 20-30
• : ;6 = ;< 6? * ;@ 80-90
2012-13 :1
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SE-
• 91 ;6 = M*)
• 3 ;6 = F.*)
2012-13 :2
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OCCU"ATION
• 42 ;6 = *)*/
• 21 ;6 = ;
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CONSUM"TION
A)) 6? 100 ;6 +;@. * AMUL
2012-13 :4
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BRAND IDENTIFICATION
100 ;6 /6/
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"URCHASE
• 21 ;6 @+?*
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FREUENC/
• 9: ;6 @+?* ;+ / * =>
• 12 ;6 @+?* T=/+ / * =>
• 20 ;6 @+?* ;+ / .;6?
2012-13 ::
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REASONS FOR "URCHASE
• 33 ;6 @+?* * /6 / 6?/ */) @/.6&
• 9: ;6 @+?* * /6 / 6?/ ?;@?;) @ @/.6
2012-13 :
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TASTE AS A "URCHASE FACTOR
23 ;6 * 6?*6 6*6 *+6 * * /.
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"RODUCT TRUST AS A "URCHASE FACTOR
39 ;6 * 6?*6 ;@+6 6@6 *+6 * * /.
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HABITUAL CONSUM"TION AS A "URCHASE REASON
10 ;6 * 6?*6 ?*/6@*) +;@.6/; *+6 * * /.
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K(< SUR.E/ FINDIN$S
• M*;/6 ;< 6? ;6 = / 6? ;@ ;< 40-80
• D*// = /. @+?* ;< ;@+6&
• A).;6 3Q46? ;6 +;@. *6 )*6 ;+ / * =>
• T*6, T@6, H*/6@*) * 6? /. *;
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CHA"TER
2012-13 3
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(, OBSER.ATION OF SCM ISSUES
F;));=/ * 6? .*; /@ **) =/6? +6 6; 6? SCM ;< A.@)'
La*e* %ead t!me32
A @. ;< 6?/ *6/ * ;6 / 6? ;*/ +6;, * .* * ;6
;
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T? ..-@)/ = 6/+*)) .*)) * .*/*) * *@ 6*
;=6?& F/6,
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• T? +;.* ?* +; +;.6+ / ./)> ;+/ * 6? ;@+6/; ;< */
;@+6 * *)) ;6? *+6//6/ = 6@6 6; 3PL
• I
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(0 RECOMMENDATION J SU$$ESTION
• A.@) ?;@) /.; /6 /6/@6/; 6., * /6 ?* *)* /.).6 ;
ERP / 6? +;.*, 6/)) @ 6; / /+/)/ ?*/; ;< /6 /6/@6;,
6*/) @
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• A+6/ +@6;. ?;@) 6*> @)*) =?;)*) ?;@) .* +); *
&
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;6 * *); 6? /.).6*6/; ;< J@6-/-T/. /
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CHA"TER
2012-13
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(, CONCLUSION
Amul means different things to different people
To a milk producer # A life enriching e$perience
To a consumer # Assurance of having wholesome milk
To a mother # A relia%le source of nourishment for her child
To the country # &ural development and self reliance
A.@) ?* / * = /./; 6; .*>6/& I6 ?;= 6?*6 * .;+*6/+*))
;= * .** 6/ /+ 6; 6? ./)> ;@+ *6 ?/ ;; 6& A.@) ?*
/)* *./+ //6/*6/ *6 * 6/. =? /6 .@)6/*6/;*) +;.6/6; = .)
+;66 6; @ +/*6 .*+?/&
F;));=/
/;*6/ .*>6/, /+)@/ *+>*/, /+ * ;.;6/;& A.@) *6//
2012-13 0
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+*.*/ +*6 * )*? / 6? .*>6 6?*6 6@*)) ) 6; * 6/*) =* 6?*6
;+> 6? +;.6/6/;&
Manaement3 T? @/+/;@ ?*)/ ;< ;), +;/6/; ;<
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(0 BIBLIO$RA"H/
•
J;?; G, S+?;) $* “E);/ C;;*6 S6*6-T6 * C*(,S/6? E/6/;, P6/+ H*)) ;< I/* P6& L6& 2004, 100-102,134,13&
• T?;.; A6?@ A& J&, S6/+>)* J& A& III “S6*6/+ M**.6-C;+6
* C*(, T?/66? E/6/;, T*6* M+G*=-H/)) P@)/?/ C;& L6& 2003,
11:, 123 –12:&
• P*6), R*.??*/ P&, “A.@), T? $*/* D/6/+6 C;;*6/ M/)> P;@+
U/; L6& A*, 80 Y* ;< M/)> 5 H*)6?&(
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• C*6, T?;.* R&, “A.@), T? $*/* D/6/+6 C;;*6/ M/)> P;@+ U/;
L6& A*, 80 Y* ;< M/)> 5 H*)6?&(
• P*6), T& $&, “A.@), T? $*/* D/6/+6 C;;*6/ M/)> P;@+ U/; L6&
A*, 80 Y* ;< M/)> 5 H*)6?&(
• G;=*, S?/ D, “A.@), T? $*/* D/6/+6 C;;*6/ M/)> P;@+ U/;
L6& A*, 80 Y* ;< M/)> 5 H*)6?&(
• H*), M/+?*), “A.@), T? $*/* D/6/+6 C;;*6/ M/)> P;@+ U/;
L6& A*, 80 Y* ;< M/)> 5 H*)6?&(
• B*/, J& J& “A.@), T? $*/* D/6/+6 C;;*6/ M/)> P;@+ U/; L6&
A*, 80 Y* ;< M/)> 5 H*)6?&(
• S/?, $*6*, M/66*), S& P&, S/? "/*, “A.@), T? $*/* D/6/+6 C;;*6/
M/)> P;@+ U/; L6& A*, 80 Y* ;< M/)> 5 H*)6?&(
2012-13 2
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• D& O*, D& R&, “A.@), T? $*/* D/6/+6 C;;*6/ M/)> P;@+ U/;
L6& A*, 80 Y* ;< M/)> 5 H*)6?&(
• T?;*;, B@+, “A.@), T? $*/* D/6/+6 C;;*6/ M/)> P;@+ U/;
L6& A*, 80 Y* ;< M/)> 5 H*)6?&(
'EBSITE .ISITED
• ===&*.@)&+;;
• ===&//**/&+;.
• ===&//*./)>;@+6&+;.
BOO&S
• %?/6 ;)6/; - D& $@/
• M**.6 ;< C;-O*6/ - R;.; S M*+*?*
• M**.6 ;< C;-O*6/ - R*.>/;
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