1.02 Understand effective communication. Journal Prompt #1 How do you communicate? Do you like to...

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1.02 Understand effective communication

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Transcript of 1.02 Understand effective communication. Journal Prompt #1 How do you communicate? Do you like to...

Page 1: 1.02 Understand effective communication. Journal Prompt #1 How do you communicate? Do you like to talk? Are you a good listener? What makes you a good.

1.02 Understand

effective communication

Page 2: 1.02 Understand effective communication. Journal Prompt #1 How do you communicate? Do you like to talk? Are you a good listener? What makes you a good.

Journal Prompt #1

How do you communicate?• Do you like to talk? • Are you a good listener?• What makes you a good listener?• Why do healthcare professionals have to

have good communication skills?

1.02 Understand effective communication 2

Page 3: 1.02 Understand effective communication. Journal Prompt #1 How do you communicate? Do you like to talk? Are you a good listener? What makes you a good.

Types of Communication:Verbal and Non-Verbal

1.02 Understand effective communication 3

Non-Verbal

Verbal

Communication

Page 4: 1.02 Understand effective communication. Journal Prompt #1 How do you communicate? Do you like to talk? Are you a good listener? What makes you a good.

Types of Communication:Verbal and Non-Verbal

Spoken/Oral

1.02 Understand effective communication 4

Non-Verbal

Verbal

Communication

Page 5: 1.02 Understand effective communication. Journal Prompt #1 How do you communicate? Do you like to talk? Are you a good listener? What makes you a good.

Types of Communication:Verbal and Non-Verbal

Written Spoken/Oral

1.02 Understand effective communication 5

Non-Verbal

Verbal

Communication

Page 6: 1.02 Understand effective communication. Journal Prompt #1 How do you communicate? Do you like to talk? Are you a good listener? What makes you a good.

Types of Communication:Verbal and Non-Verbal

Written Spoken/Oral

Tone of voice

1.02 Understand effective communication 6

Non-Verbal

Verbal

Communication

Page 7: 1.02 Understand effective communication. Journal Prompt #1 How do you communicate? Do you like to talk? Are you a good listener? What makes you a good.

Types of Communication:Verbal and Non-Verbal

Written Spoken/Oral

Tone of voice

Vocabulary

1.02 Understand effective communication 7

Non-Verbal

Verbal

Communication

Page 8: 1.02 Understand effective communication. Journal Prompt #1 How do you communicate? Do you like to talk? Are you a good listener? What makes you a good.

Bell

Review text pages 86 and 87

1) answer these questions on the back of the handout or in their notebooks: compare verbal and non-verbal

communication. explain how tone of voice and vocabulary

relate to written communication.

Page 9: 1.02 Understand effective communication. Journal Prompt #1 How do you communicate? Do you like to talk? Are you a good listener? What makes you a good.

Types of Communication:Verbal and Non-Verbal

Gestures

Written Spoken/Oral

Tone of voice

Vocabulary

1.02 Understand effective communication 9

Non-Verbal

Verbal

Communication

Page 10: 1.02 Understand effective communication. Journal Prompt #1 How do you communicate? Do you like to talk? Are you a good listener? What makes you a good.

Types of Communication:Verbal and Non-Verbal

Touch

Gestures

Written Spoken/Oral

Tone of voice

Vocabulary

1.02 Understand effective communication 10

Non-Verbal

Verbal

Communication

Page 11: 1.02 Understand effective communication. Journal Prompt #1 How do you communicate? Do you like to talk? Are you a good listener? What makes you a good.

Types of Communication:Verbal and Non-Verbal

Body Language

Touch

Gestures

Written Spoken/Oral

Tone of voice

Vocabulary

1.02 Understand effective communication 11

Non-Verbal

Verbal

Communication

Page 12: 1.02 Understand effective communication. Journal Prompt #1 How do you communicate? Do you like to talk? Are you a good listener? What makes you a good.

Types of Communication:Verbal and Non-Verbal

Body Language

Touch

Gestures

Written Spoken/Oral

Tone of voice

Facial expressions

Vocabulary

1.02 Understand effective communication 12

Non-Verbal

Verbal

Communication

Page 13: 1.02 Understand effective communication. Journal Prompt #1 How do you communicate? Do you like to talk? Are you a good listener? What makes you a good.

Types of Communication:Verbal and Non-Verbal

Body Language

Touch

Gestures

Written Spoken/Oral

Tone of voice

Facial expressions

Eye Contact

Vocabulary

1.02 Understand effective communication 13

Non-Verbal

Verbal

Communication

Page 14: 1.02 Understand effective communication. Journal Prompt #1 How do you communicate? Do you like to talk? Are you a good listener? What makes you a good.

The Communication Model

1.02 Understand effective communication 14

Page 15: 1.02 Understand effective communication. Journal Prompt #1 How do you communicate? Do you like to talk? Are you a good listener? What makes you a good.

Sender

TheCommunication Model

1.02 Understand effective communication 15

Page 16: 1.02 Understand effective communication. Journal Prompt #1 How do you communicate? Do you like to talk? Are you a good listener? What makes you a good.

Sender Message

TheCommunication Model

1.02 Understand effective communication 16

Page 17: 1.02 Understand effective communication. Journal Prompt #1 How do you communicate? Do you like to talk? Are you a good listener? What makes you a good.

Sender Message Receiver

TheCommunication Model

1.02 Understand effective communication 17

Page 18: 1.02 Understand effective communication. Journal Prompt #1 How do you communicate? Do you like to talk? Are you a good listener? What makes you a good.

Sender Message Receiver

Feedback

TheCommunication Model

1.02 Understand effective communication 18

Page 19: 1.02 Understand effective communication. Journal Prompt #1 How do you communicate? Do you like to talk? Are you a good listener? What makes you a good.

Assignment

students answer these questions on the back of the handout or in their notebooks: How do types of communication relate to the

communication model? Give examples of the use of non-verbal

feedback.

Page 20: 1.02 Understand effective communication. Journal Prompt #1 How do you communicate? Do you like to talk? Are you a good listener? What makes you a good.

Respond to…

How does the communication process relate to healthcare?

What is the most important component of the communication process

Page 21: 1.02 Understand effective communication. Journal Prompt #1 How do you communicate? Do you like to talk? Are you a good listener? What makes you a good.

Communication Process

Engagement

Understanding

Education

Sense of Partnership

1.02 Understand effective communication 21

Page 22: 1.02 Understand effective communication. Journal Prompt #1 How do you communicate? Do you like to talk? Are you a good listener? What makes you a good.

Communication Process

Engagement Connection between

the healthcare professional and the patient

Develops partnership

1.02 Understand effective communication 22

Page 23: 1.02 Understand effective communication. Journal Prompt #1 How do you communicate? Do you like to talk? Are you a good listener? What makes you a good.

Communication ProcessEngagement: Effective Communication

Strategies Introduce yourself

Allow the patient to talk without interruption

1.02 Understand effective communication 23

Page 24: 1.02 Understand effective communication. Journal Prompt #1 How do you communicate? Do you like to talk? Are you a good listener? What makes you a good.

Communication Process

Understanding Healthcare professional

makes the patient feel accepted

Healthcare professional empathizes with the patient

1.02 Understand effective communication 24

Page 25: 1.02 Understand effective communication. Journal Prompt #1 How do you communicate? Do you like to talk? Are you a good listener? What makes you a good.

Communication Process

Understanding: Effective Communication

Strategies

Allow patient to share thoughts and feelings

Share anecdotes to create a bond

1.02 Understand effective communication25

Page 26: 1.02 Understand effective communication. Journal Prompt #1 How do you communicate? Do you like to talk? Are you a good listener? What makes you a good.

Communication Process

Education To increase the

patient’s knowledge of their illness

Minimizes anxiety

1.02 Understand effective communication 26

Page 27: 1.02 Understand effective communication. Journal Prompt #1 How do you communicate? Do you like to talk? Are you a good listener? What makes you a good.

Communication ProcessEducation: Effective Communication

Strategies

Use language the patient understands

Make sure all patient’s questions are addressed

1.02 Understand effective communication27

Page 28: 1.02 Understand effective communication. Journal Prompt #1 How do you communicate? Do you like to talk? Are you a good listener? What makes you a good.

Communication Process

Sense of Partnership Healthcare professional and

patient work together

regarding their problem

and treatment plan

1.02 Understand effective communication28

Page 29: 1.02 Understand effective communication. Journal Prompt #1 How do you communicate? Do you like to talk? Are you a good listener? What makes you a good.

Communication Process

Sense of Partnership Effective Communication

Strategies Avoid critical questioning

Use active listening

1.02 Understand effective communication 29

Page 30: 1.02 Understand effective communication. Journal Prompt #1 How do you communicate? Do you like to talk? Are you a good listener? What makes you a good.

Bell

Read section in text, page 88, (old book chapter 3) ‘Listening”. Write down 5 skills. Complete the sentence: Good listening skills allow the patient to________.

Page 31: 1.02 Understand effective communication. Journal Prompt #1 How do you communicate? Do you like to talk? Are you a good listener? What makes you a good.

Communication Process

Active Listening Need good listening skills

Show interest Pay attention Hear the message Do not interrupt

1.02 Understand effective communication 31

Page 32: 1.02 Understand effective communication. Journal Prompt #1 How do you communicate? Do you like to talk? Are you a good listener? What makes you a good.

Communication Process

Active Listening Reflection

Restatement

Clarification

1.02 Understand effective communication 32

Page 33: 1.02 Understand effective communication. Journal Prompt #1 How do you communicate? Do you like to talk? Are you a good listener? What makes you a good.

Communication Process

Active Listening Reflection

Careful thought Restatement

Rewording Summarizing

Clarification Explaining

1.02 Understand effective communication 33


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