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UCI Information SystemsUCI Information Systems

May 2005May 2005

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Vision

• Easy to use

• Web based

• Modular design

• Platform for Quality and Process improvement

• An information tool for all employees

A common integrated system for Umicore Canada information management

Turn “Data” into “Information”

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IS Approach

Development of Information Systems…

• Driven by Need• Efficiency – must have

• Productivity Improvement – must be an outcome

• Payback – must be reasonable

• Integration – systems must be linked where applicable

• Universal – data must be accessible to all users world-wide

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Demo Systems

• LIMS – Lab Information Management System

• Order/Shipping System

• Customer Feedback / Complaints

• CRM – Customer Relationship Management

• PIMS - Production Information Management

• A/I – Accident / Incident Management

• Improvement Ideas / Internal Feedbacks

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LIMS Situation 1998

• Analytical Costs Too High• Staff 10

• 6,000 analyses per year

• Efficiency Low

• Data Errors about >30 per month

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Custom vs. Package

UCNet

• Customer service focus

• Integration with PIMS, SPC and other business units

• Web based

• Turnaround performance measurement

• Seamless implementation

• Low administration

Typical Off-the-shelf

• Lab mgmt. focus

• Extra development required to add desired features

• Lengthy implementation

• High administration

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LIMS Features

• Specifications built in

• Automated product certification

• Analytical test procedures built in

• Calibration and maintenance schedules

• Announcements

• Automated SPC runs

• Web based – access anywhere

• Automated customer billing

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Options available are based on role permissions

Main Page Announcements

Tasks & Appointment

s

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Announcements for new or revised

procedures

Analytical Lab activity, performance,

certifications due to expire, etc.

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View “Submitted”, “In Progress”, or “Completed”

samples

View details on individual samples

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Track performance

Results available when tests

approved…no waiting for all tests for the sample to be

complete

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Links to instrument output

files

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LIMS Situation 2003/04

1998 2003/04

Staff 10 5

Analyses per year 6,000 23,500

Total analytical cost (per year) 100% 50%

Cost per analysis 100% 21%

Errors per month >30 ~7

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Order/Shipping

• Need to Improve Customer Service

• Productivity Low

• Errors High

• Stock Levels High

• Containers Not Full

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Manage Production

and Customer

specs.

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Track Approval

s

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Search inventory for lots that meet customer

specs.

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Shipping documen

ts automate

d

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Ability for Umicore Sales Offices to enter and view orders for their offices entering

test phase

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Order/Shipping

• Productivity Up

• Containers Filled: 20 for 228t vs. 21 for 295t

• Freight Costs: Dropped by 22%

• Air freight the same

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Customer Feedback

• Need to Improve Customer Service

• Numbers of Complaints provides only one view

• Quantify the Types of Complaints

• Track the “Price of Non-Conformance”

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$0.00

$10,000.00

$20,000.00

$30,000.00

$40,000.00

$50,000.00

$60,000.00

Warehouse/Shipping

Packaging Contamination

Feedbacks - 2004

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iTrak® CRM

• Need to manage our Customer Relations

• Application Managers unable to satisfy Customers

• Need to manage our “Sample” process

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PIMS

• Need to understand Real Time Production Information

• Improve Supervisor Productivity

• Ensure Operators Read Instructions

• Need to Define the Controllability of the Process

• Need for Product Traceability

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PIMS and LIMS data

available for Pivot Table

ad-hoc analysis

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Product Quality

Statistical Process Control

Lab Control Charts Production Control Charts

All Density (True, Tap, Apparent)Combustion (C, S, O)Fisher NumberICP/AAMoistureParticle Size DistributionSurface AreaXRD

All Density (True, Tap, Apparent)Combustion (C, S, O)Fisher NumberICP/AAMoistureParticle Size DistributionSurface AreaXRD

Current in-house standards for all products

Cycles and Lots for all Applicable Products

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Accident/Incident System

• Need to Simplify the Accident/Incident Data Collection Process

• Need to analyse and identify trends to turn “Data” into “Information”

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Internal Feedbacks

• Need to track non-conformance of Raw Materials and Umicore products with standards

• Need to manage internal change requests and related actions

• Handle changes that are accepted “improvement ideas” that can be implemented without defining a project.

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Improvement Ideas

• A vehicle to encourage the communication ideas for improving processes and practices

• Need to systematically review and analyse ideas

• Starting point for project management

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UCNet

AccidentIncidents

N/C

Mgmt.

OrderShipping

iTrak®

CRM

PIMS

LIMS

Doc Mgmt. & Admin

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Future Considerations

• Extend Sales/Shipping to allow Umicore Sales Offices to place and inquire on orders

• Automate month-end plant reporting

• Integrate instruments with LIMS system

• Integrate plant equipment with PIMS system.

• Key Performance Indicator management system

• Online help/training systems

• Umicore Canada Intranet Portal

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Thank you