1 Program Management. 2 Characteristics of a Successful Continuing Education Leader Creative ...
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Transcript of 1 Program Management. 2 Characteristics of a Successful Continuing Education Leader Creative ...
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Characteristics of a Characteristics of a Successful Continuing Successful Continuing
Education LeaderEducation Leader
Creative Proactive Change Oriented Flexible Quality Focused Service Oriented Adult Learner Centered Closure Oriented Good Teacher
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TasksTasks
Management activities that a CE
manager must accomplish are both
short-term and long-term:
Supervise the design and development of the programs
Supervise the delivery of programs and services Analyze the needs and evaluate the results
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TasksTasksManagement activities that a CE managermust accomplish are both short-term andlong-term:
Training, advising, and counseling CE staff Recruiting and staffing the organization Maintain internal and external organizational
relationships Develop and implement a sound financial plan
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TasksTasks
Management activities that a CEmanager must accomplish are bothshort-term and long-term:
Develop and implement a sound marketing plan Develop long-range goals Advocate life-long learning Develop own personal skills and expertise
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The manager can never be removed from the details of the operation
Reason:
–The program and program activities are changing so rapidly that the manager must stay current.
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The manager can never be removed from the details of the operation
Reason:– The manager must know what the staff
knows– The staff must know what the manager is
doing and thinking– The staff must understand the expectations
of the manager
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InternalInternalCommunicationCommunication
– Staff meetings (managers)
– Newsletters
– Divisional meetings
– Reports
– Memos
– Staff Training Retreats
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Institutional Institutional Administrative SupportAdministrative Support
CriticalHow?
– Meetings– Reports– E-mail– Annual Reports– Also provide this information to your
stakeholders, partners, and your customers
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How Does a Manager How Does a Manager Stay Informed?Stay Informed?
Overall Financial analysis
Program Planner Analysis
Key Markets
Summaries of overall evaluations
Summaries of instructor costs
Annual operations audit
(financial and program)
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Overall Financial ResultsOverall Financial Results
– Programs offered __________
– Programs conducted __________
– Revenue generated __________
– Profits retained __________
– Analysis of the top 20% __________
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Program Planner ResultsProgram Planner Results
Analyze each program planner’s program area Programs offered Programs conducted Success rate Evaluations Instructors expertise and contract knowledge Financial results Perceived quality
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Summaries of Summaries of Overall EvaluationsOverall Evaluations
Each program planner required to read evaluations for quality improvement
Corrective action taken if negative comments are noted
Coaching and counseling of new instructors
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Summaries of Summaries of Instructor CostsInstructor Costs
By each programmer
What each instructor is paid?
What is the range?
Why?
Is the rate of pay justified?
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StaffingStaffing
Continuing Education applicants who will be
successful are extremely difficult to find. Therefore,
look for someone who: Enjoys working with adults Enjoys operating their own program area Likes exploring new ideas Enjoys operating profitably Has a willingness t change Enjoys people Focuses on education and training
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Length of time to be ProductiveLength of time to be Productive
–A new program planner
1 year
– An experienced program planner 6 months
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Role of CE Program ManagerRole of CE Program Manager
Secure monies for program
How? Institutional Support
Fees
Grants
Contracts
“In-kind” support
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The CE manager must The CE manager must
believe that the CE program believe that the CE program
deserves the full support of deserves the full support of
the institutionthe institution
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Beware of seeking
one funding source
Diversity in programming and funding
provides your most successful avenue
for success.
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Other Sources For SupportOther Sources For Support
Donation of equipment
Facilities
Free marketing ie. radio, newspaper, television
Free instruction
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The CE Organization must be a LEARNING ORGANIZATION.
The staff must demonstrate
integrated thinking and acting
at all levels.
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How does the CE manager, leader of a learning organization, differ from the traditional organization leader?
The CE manager must be a:
VisionaryDesignerTeacherSteward
*Peter Senge
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What are the skills What are the skills sets for that role?sets for that role?
The ability to build shared vision
The ability to identify and challenge prevailing mental models
The ability to foster systematic patterns of thinking
*Senge
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to build an organization in which people are “ ….continually expanding their capabilities to shape their future…that is, leaders are responsible for learning.”
The primary responsibility for leaders in a learning organization is:
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The CE manager (leader) must focus on the design of the learning organization.
The CE leader must help the
organization understand the current
realities and help the organization
understand their connection to the
future.