1 Presentation to the Portfolio Committee Strategic Plan and Budget of the Department of Home...

1

Presentation to the Portfolio CommitteePresentation to the Portfolio Committee

Strategic Plan and Budget of the

Department of Home Affairs

2010/ 11 – 2012/13

9 March 2010

Strategic Plan and Budget of the

Department of Home Affairs

2010/ 11 – 2012/13

9 March 2010

2

• Vision, mission, values

• Mandates of the DHA

• Role of the DHA in the state and society

• Overview of progress 2009 – 2010

• Overview of challenges 2009 – 2010

• National outcomes DHA contributes to directly

• DHA outcomes

• Objectives, outputs, targets

Structure of presentation

3

A safe, secure South Africa where all of its people are proud of, and value, their identity and citizenship.

The efficient determination and safeguarding of the identity and status of citizens and the regulation of migration to ensure security, promote development and fulfil our international obligations

The DHA is committed to being:

People-centred and caring

Patriotic

Professional and having integrity

Corruption free and ethical

Efficient and innovative

Vision, Mission And ValuesVision, Mission And Values

4

Mandate to deliver Civic Services

The DHA is custodian, protector and verifier of the identity and status of citizens and other persons resident in South Africa as recorded on the National Population Register. This includes issuing traveling documents.

(National legislation must provide for the acquisition, loss and restoration of citizenship: Chapter 1: Constitution of South Africa)

Mandate to deliver Civic Services

The DHA is custodian, protector and verifier of the identity and status of citizens and other persons resident in South Africa as recorded on the National Population Register. This includes issuing traveling documents.

(National legislation must provide for the acquisition, loss and restoration of citizenship: Chapter 1: Constitution of South Africa)

5

Mandate to deliver Immigration Services

The DHA controls, regulates and facilitates immigration and the traffic of persons through ports of entry. It also services foreign missions; enforces the Immigration Act; and determines the status of asylum seekers and refugees in accordance with international obligations.

Mandate to deliver Immigration Services

The DHA controls, regulates and facilitates immigration and the traffic of persons through ports of entry. It also services foreign missions; enforces the Immigration Act; and determines the status of asylum seekers and refugees in accordance with international obligations.

Both civic and immigration functions impact on the identity and security of citizens and other residents. They have a critical role in ensuring the security and integrity of the state and society.

Both civic and immigration functions impact on the identity and security of citizens and other residents. They have a critical role in ensuring the security and integrity of the state and society.

6

Role of the DHA in the state and society

1. Assuring the security of the state. Security is broadly defined, as in the constitution, including the rights to peace and stability and the pursuit of a better life. The fight against crime and corruption is a key element.

2. Enabling all citizens to have equal access to rights and services in the interests of development, building democracy and fighting poverty.

3. Furthering national interests in a globalised and highly competitive world by the facilitation of business and trade and by the strategic acquisition of scarce skills.

4. Support for SADC development and cooperation, including through the progressive and secure facilitation of the movement of peoples and trade.

5. Transformation of the DHA in support of a well organised state that can lead development and deliver secure, caring and efficient services.

1. Assuring the security of the state. Security is broadly defined, as in the constitution, including the rights to peace and stability and the pursuit of a better life. The fight against crime and corruption is a key element.

2. Enabling all citizens to have equal access to rights and services in the interests of development, building democracy and fighting poverty.

3. Furthering national interests in a globalised and highly competitive world by the facilitation of business and trade and by the strategic acquisition of scarce skills.

4. Support for SADC development and cooperation, including through the progressive and secure facilitation of the movement of peoples and trade.

5. Transformation of the DHA in support of a well organised state that can lead development and deliver secure, caring and efficient services.

7

Overview of Progress 2009- 2010 Service delivery improvements achieved through the turnaround programme, e.g. clients notified via

SMS functionality, customer service centre, improved turnaround times over past 2 years, etc. GCIS surveys indicate this is especially appreciated in the rural areas and by the poor.

There have been ongoing improvements to systems and processes, including their management.

Examples are:

New passport system implemented in April 2009.

Security features improved on birth certificate, e.g. particulars of mother on abridged certificate

Online birth and death registration at 119 Hospitals

Implemented Track and Trace functionality for birth registration, amendments, rectifications, passports, citizenship and some permits

Online verification rolled out to 273 offices

3rd Party online fingerprint verification piloted with SABRIC, with a view to commercial institutions verifying identity on line for a fee in future

Live capture for passports implemented at 40 offices

8

Overview of Progress 2009- 2010

Campaigns: A campaign is under way to clear backlogs in late registration of

birth (LRB):

• LRB backlogs in provinces have been reduced by 48%

• 176 LRB committees in place and functional

Measures being put in place for 2010 FIFA Soccer World Cup successfully piloted during the Confederations Cup and FIFA draw in December (including Advanced Passenger Processing; FIFA accredited list; volunteers; operations centre).

New and more secure system for adjudicating Temporary Residence Permits is being piloted

Measures being put in place for 2010 FIFA Soccer World Cup successfully piloted during the Confederations Cup and FIFA draw in December (including Advanced Passenger Processing; FIFA accredited list; volunteers; operations centre).

New and more secure system for adjudicating Temporary Residence Permits is being piloted

9

Overview of Progress 2009- 2010

Support functions

5 out of 6 Deputy Directors-General (DDG) positions filled (senior management posts) 15 new offices opened and 7 refurbished since January 2009 Implemented Advance Passenger Processing (distribution and reporting) in Cape Town and ORTIA as a standalone which forms part of 2010 project Home Affairs National Identification System (HANIS) volume increased to 70 million. This will enable more storage for fingerprints Implemented system to improve HANIS availability, recoverability and business continuity in case of disasters Enrolled 3883 users onto biometric access control management system (BACM) for improved security Completed Waltloo Local Area Network (LAN) infrastructure upgrade as well as ports of entry router upgrade to enable a more secure, faster, stable, reliable

and managed network customized to DHA specific requirements Receipting solution rolled-out to the top 88 sites Reconciliation of Department of International Relations and Co-operation (DIRCO) account on revenue collected for the past 5 years Asset management system implemented

• in place and functional

10

Overview of challenges 2009 - 2010Overview of challenges 2009 - 2010

SOME KEY CHALLENGES MAIN ACTIONS TO RESOLVE

Ensure that all South Africans have birth certificates and IDs (16 or over)

Campaign launched nationally; including 176 committees established to process birth registrations securely

Separation of economic migrants from genuine asylum seekers

Steps are being taken to develop effective policy on economic migration

Outdated Document management System (resulting in slower turnaround times for processing of applications)

Strategy researched and developed. Business case to go to National Treasury in next MTEF cycle (August 2010)

Controls, people and systems needed to achieve a clean audit

HR and Finance taking robust steps to build systems; audit issues are being systematically addressed

Adherence to set turnaround times for key enabling documents

Emphasis on security and systems related challenges have resulted in slower than expected progress

11

National Outcomes DHA contributes to directlyNational Outcomes DHA contributes to directly

The Medium Term Strategic Framework (MTSF) of government has seven priority outcomes. The DHA contributes directly to following outcomes:

All people are and feel safe

Decent employment through inclusive economic growth

A skilled and capable workforce

The Medium Term Strategic Framework (MTSF) of government has seven priority outcomes. The DHA contributes directly to following outcomes:

All people are and feel safe

Decent employment through inclusive economic growth


12

National Outcomes: National Outcomes: All people are and feel safe

DHA outcome: Secured South African citizenship and identity

To ensure that registration at birth is the only entry point for South Africans to the National Population Register (NPR)

To secure processes and systems to combat fraud and corruption

DHA outcome: Immigration managed effectively and securely in the national interest including economic, social and cultural development

To participate in and contribute towards the establishment and functioning of a Border Management Agency (BMA)

Fully operational Movement Control System (MCS)

Cross cutting objective: To ensure ethical conduct and a zero tolerance approach to corruption

DHA outcome: Secured South African citizenship and identity



DHA outcome: Immigration managed effectively and securely in the national interest including economic, social and cultural development

To participate in and contribute towards the establishment and functioning of a Border Management Agency (BMA)

Fully operational Movement Control System (MCS)

Cross cutting objective: To ensure ethical conduct and a zero tolerance approach to corruption

13

National OutcomesNational Outcomes Decent employment through inclusive economic growth &


National OutcomesNational Outcomes Decent employment through inclusive economic growth &


DHA outcome: Immigration managed effectively and securely in the national interest including economic, social and cultural developmentDHA outcome: Immigration managed effectively and securely in the national interest including economic, social and cultural development

To review the policy and regulatory framework to manage economic migration and asylum seekers

“develop, in consultation with stakeholders, an approach to immigration that contributes decisively to economic, social and cultural development” (Preface, Deputy Minister)

A focus will be a responsive, proactive and secure permitting regime, which is essential to managing economic migration


“develop, in consultation with stakeholders, an approach to immigration that contributes decisively to economic, social and cultural development” (Preface, Deputy Minister)

A focus will be a responsive, proactive and secure permitting regime, which is essential to managing economic migration

14

Outcome 1: Secured South African citizenship and identity

Outcome 2: Immigration managed effectively and securely in the national interest including economic, social and cultural development

Outcome 3: A service that is efficient, accessible and corruption free




DHA Outcomes

DHA Outcomes

15

Measurable Objective

Measurable Output Target 10/11 Target 11/12 Target 12/13


New born children registered before their first birthday

70% of all new born children registered before their first birthday

(average total births is 1 million per year)



All Late registration of births (LRB) processed for the age group 15 years and above

100% of LRB applications collected are processed within 90 days

Not Applicable Not Applicable

Late Registration of Birth (LRB) application process amended

Births and Deaths Regulations amended to make provision for stringent measures (new process) for LRB cases

Births and Deaths Registration Act amended

Births and Deaths Registration Act amended



16



To issue Identity Documents (IDs) to all citizens 16 years of age and above

All citizens 16 years and above in possession of birth certificates issued with IDs

95% of all citizens 16 years and above in possession of birth certificates, reached through outreach campaigns, issued with an ID



All citizens turning 16 years of age issued with IDs

95% of applications received from applicants, through outreach campaigns, turning 16 years of age issued with IDs



Outcome 1: Secured South African citizenship and identityOutcome 1: Secured South African citizenship and identity

17


Measurable Output

Target 10/11 Target 11/12 Target 12/13


Integrity and security of identity of citizens ensured

Live capture for passports rolled out to all regional and district offices


Live capture for IDs piloted in 5 offices

Live capture for IDs rolled out to 40 high volume offices

Live capture for IDs rolled out to all remaining offices dealing with ID applications

Design of secure birth, marriage and death (BMD) and passport processes implemented

100% of passport capturing offices compliant with new passport process (live capture)



18




Design of secure birth, marriage and death (BMD) and passport processes implemented

100% of offices responsible for BMD processing compliant with new BMD process


To integrate key systems and upgrade IT infrastructure for improved security and data integrity

Key systems integration and enhancements to improve data integrity and enable faster processing of Department’s services ensured

3rd Party verification implemented for SASSA, Housing and SABRIC

3rd Party verification implemented for Integrated Justice System Cluster, Correctional Services, SAPS and Justice

Not Applicable


19


Measurable Output


To integrate key systems and upgrade IT infrastructure for improved security and data integrity

Technology refresh to improve stability, capacity, reachability and responsiveness in DHA offices (including upgraded data lines, bandwidth, IT equipment) accomplished

Refresh of IT equipment for 2000 devices (including 2010 priority ports of entry) completed

Refresh of IT equipment for 1500 devices and additional hospitals as identified by Civics and Refugee Centres completed

IT equipment for new users and additional hospitals as identified by Civics and Refugee Centres completed

Installation and line upgrade for data lines in all missions with a DHA presence (12), 2010 priority ports of entry (10) and top 15 high volume offices completed

Installation and line upgrade for newly opened offices and Refugee Centers

Installation and line upgrade for newly opened offices and Refugee Centers

Not Applicable Migration of ports of entry from SAPS network to DHA’s network (7 PoEs)

Not Applicable


20



DHA effectively contributing to the successful hosting of the 2010 FIFA Soccer World Cup (SWC)

Facilitation of the entry and exit of visitors to 2010 FIFA SWC in line with government guarantees relating to DHA

All FIFA guarantees (4) relating to DHA fulfilled by 11 July 2010


To implement an integrated immigration management system

Full implementation of the Advance Passenger Processing (APP) system

Amendment of the Immigration Act to accommodate APP legislation

Amendment to Immigration Act implemented and compliance enforced

Monitoring and evaluation of APP legislation



21



To implement an integrated immigration management system

Full implementation of the Advance Passenger Processing (APP) system

Legislation enacted for passenger airlines

APP compliance expanded to other maritime categories

Not Applicable

Fully operational Movement Control System (MCS) rolled out to enhance security and efficiency

Permitting, admission, departure, National Immigration Information System (NIIS) and HANIS systems integrated

Case management system integrated with NIIS system

Case management system integrated with all IMS/DHA systems



22




Refugee policies and legislation reviewed to efficiently determine refugee status

Refugees Act and Regulations amended


Immigration policies and legislation reviewed and adopted

Stakeholders consulted on immigration policy

Immigration policy adopted

Not Applicable

To participate in and contribute towards the establishment and functioning of a Border Management Agency (BMA

Full participation in and contribution of Immigration Services within BMA

Full time secondment of Immigration Services to BMA (One official seconded)




23


Measurable Output


To improve leadership capacity and capability

Effective leadership on people management practices and service delivery implemented

Coaching clinics for supervisors in the Department (Level 7,8,10 &12 ) developed

Coaching clinics for 50% of the supervisors in the Department (Level 7,8,10 &12) implemented

Coaching clinics for the remaining 50% of supervisors in the Department (Level 7,8,10 &12 ) implemented

3 leadership development interventions implemented



400 front office supervisors (CS and IMS collectively) trained in management of customer services





24


Measurable Output


To improve leadership capacity and capability

Effective leadership on people management practices and service delivery implemented

1000 front office officials (CS and IMS collectively) trained in customer services



1000 front office (CS and IMS collectively) officials trained in operational excellence

(uniform processes)


(uniform processes)


(uniform processes)

1000 employees trained in identified needs-based interventions





25


Measurable Output


To ensure ethical conduct and a zero tolerance approach to corruption

Implementation of Counter Corruption Strategy

Baseline study conducted on causes and scope of corruption in DHA

Recommendations of baseline study implemented

Monitoring and evaluation of recommendations of baseline studies through inspections and audit results

Vetting backlog reduced by 25% of baseline



Birth, marriage and death (BMD) and permit processes security certified and verified

To be informed by baseline study

To be informed by baseline study



26



To ensure ethical conduct and a zero tolerance approach to corruption

Implementation of Counter Corruption Strategy

50% increase in number of DHA physical facilities compliant with MISS and MPSS * against baseline

75% increase in number of DHA physical facilities compliant with MISS and MPSS against baseline

100% increase in number of DHA physical facilities compliant with MISS and MPSS against baseline

To obtain a clean audit report accomplished

Development and implementation of supply chain, asset, revenue and financial management systems compliant with PFMA

Unqualified audit report Clean report Clean report



* MISS = Minimum Information Security Standards

MPSS = Minimum Physical Security Standards

* MISS = Minimum Information Security Standards

MPSS = Minimum Physical Security Standards

27



To obtain a clean audit report accomplished

Procurement of goods and services as per agreed delegation of powers

Procurement delegated to provincial managers

Procurement delegated to regions and area managers

Procurement delegated to district offices

Payments of goods and services as per agreed delegation of powers

Payments delegated to provincial managers

Payments delegated to regions and area managers

Payments delegated to district offices

Business units enabled to manage their own budgets

Programme and responsibility managers enabled to shift funds between standard items

Programme and responsibility managers enabled to correct incorrect expenditure allocations

Programme and responsibility managers enabled to capture budget allocations (in terms of allocation of budgets into economic classifications and standard items)

Outcome 3: A service that is efficient, accessible and corruption freeOutcome 3: A service that is efficient, accessible and corruption free

28



To ensure effective, efficient and accessible service delivery to clients

Accessibility enhanced through initiation and establishment of additional service delivery points

10 Additional service delivery points opened



Opening of 45 new service delivery points initiated, entailing site identification, feasibility studies for Thusongs, needs assessments approved and handed over to Department of Public Works (DPW)



29


Measurable Output



Products and services rendered within specified time frames

Applications for IDs (First issues) processed and issued within 55 days (on average)



Applications for IDs (Re- issues) processed and issued within 35 days (on average)



Applications for machine readable passports processed and issued within 10 days (on average)




30


Measurable Output




Sections 22 permits issued within 1 day - on average



Status determination finalised within 6 months - on average

Status determination finalized within 6 months - on average

Status determination finalised within 6 months - on average

90 days for issuance of a Refugee ID - on average



Travellers cleared within 1.5 – 2 minutes


6 months for issuance of a permanent residence permit - on average




31


Measurable Output




4 weeks for issuance of a temporary residence permit (work, business, corporate) - on average



1 week for issuance of a temporary residence permit (study, treaty, exchange, retired) - on average



10 days for issuance of a temporary residence permit (intra-company transfer permit) - on average




1 Presentation to the Portfolio Committee Strategic Plan and Budget of the Department of Home...

Documents

Transcript of 1 Presentation to the Portfolio Committee Strategic Plan and Budget of the Department of Home...