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1 Pacific Area April 2, 2015 James Nemec Vice President, Consumer & Industry Affairs Mailing Industry Focus Group Meeting

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National Postal Forum Pacific Area Focus Group Meeting Tuesday, April 2, 2015

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2014 NPF CUSTOMERFEEDBACK 3 WHY DID MAILERS ATTEND?

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2015 program features elements requested by attendees. The following highlights 2014 feedback: 2014 PROGRAM SURVEY INFORMATION EVENTS RESULTS Pre-Forum Charity DayVery well-received. Will continue in 2015. Tuesday General SessionAttendees appreciate hearing from USPS executives. Recommend reinstating. Wednesday Luncheon Speaker Wednesday lunch format successful. Confirmed motivational guest speaker for 2015 is Alison Levine, Team Captain of first American Women's Everest Expedition Solutions TheaterGood feedback and will be back for 2015 Customer Awards CeremonyCustomers missed recognition. Reinstating for 2015 4

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2015 PROGRAM 2015 NPF Program DAYEVENT SundayNational Meeting of Area Focus Groups PCC Opening Session Full Day of Workshops Officer led Sessions NPF Welcome and Areas Reception 5

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DAYEVENT MondayOpening Keynote Session Exhibit Hall Opens First Day Of Issue Stamp Dedication Peer to Peer Roundtables Full Day of Workshops Customer Awards Ceremony Officer led Executive Sessions and AVP customer meetings Partner Receptions after 5PM BACK 2015 NPF Program 6 NEW

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DAYEVENT TuesdayTechnology Tuesday General Session Full Day of Workshops Officer-led Sessions and AVP customer meetings Peer-to-Peer Roundtables Exhibitor Reception MTAC Special 50 th Anniversary Reception (By Invitation Only) NEW 2015 NPF Program 7

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DAYEVENT WednesdayExclusive Exhibit Hall AVP Customer Meetings Emerging Business Symposium Full Day of Workshops NPF Partnership Recognition Luncheon w/ guest Motivational Speaker Alison Levine MTAC Abbreviated Quarterly Meeting (MTAC members only) NPF Closing Event NEW 2015 NPF Program 8

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NPF 2015 Workshop Tracks 9 Mail Center Operations

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NPF 2015 Certifications Executive Mail Center Manager (EMCM) First-time offered at NPF! Comprehensive training program designed to develop Mail Center Management skills Pre-registration required A $170 EMCM final exam fee applies Mailpiece Design Professional (MDP) Back by Popular Demand! Pre-registration required A $90 MDP final exam fee applies 10

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NPF 2015 Consultation Center New This Year Bring your mailpieces to a pre-scheduled personal appointment with the MDAs onsite Other favorites will be back Address Management Product Visibility / IMpB Pricing & Classification Service Center Mail Acceptance, and many more 11

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NPF 2015 Other Information HOTELS Hilton Anaheim - $235 per night Anaheim Marriott - $235 per night Sheraton Park - $233 per night Go to NPF.org to register 12

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NPF 2015 Other Information POINTS OF CONTACT Debbie (Branagan) Goldman Manager, Customer Outreach 202-268-7738 Deborah.L.Branagan@usps.gov Paula McCollum NPF Program Manager (615) 337-9515 Paula.M.Mccollum@usps.gov Margaret Pepe (518) 605-1498 Margaret.M.Pepe@usps.gov 13

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NPF 2015 QUESTIONS?? 14