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MTAC

Business Service Network

May 6, 2004

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Business Service Network

Build strong customer relationships by

providing superior service, communications,

and information to our most valuable

customers.Serve as the critical link between customers

and postal operations

Mission

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Business Service NetworkBSN eService

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Customer Benefits 24/7 Availability Self-service Review service requests on-line Enhanced partnership between BSN & Customer Increased customer satisfaction Consistent answers

BSN eService

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Customers

86 Accounts on-line

228 Individual users

24% Service requests

BSN eService

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State Farm Benefits Accessible 24 hours a day One stop to report a problem and review status Helps USPS identify trends Assigns USPS accountability for quick follow-up Ability to review all State Farm service requests Satisfaction USPS is paying attention to customers Focus on long-term USPS projects versus short-term

problems

BSN eService

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Partner for Success

Business Service Network

Customer

Business Service Network