1 KRONOS Confidential – Internal Use Only Kronos’s success in using Moodle as a E-Learning...

1KRONOS Confidential – Internal Use Only

Kronos’s success in using Moodle as a E-Learning Portal for Customers and Internal Training

Ron Pieciul – Sr. Manager, Internal TrainingTom Wall – Educational Service Technology ManagerMahesh Thoppae – Sr. Programming Engineer


Agenda

• A little about Kronos, and Educational Services

• Why we choose Moodle as our Internal and Customer Training Portal

• Modality of our Internal courses

• Internal Training Portal - OWL

• Tour of OWL

• How KnowledgePass has revolutionized customer training


Kronos Inc


Kronos Believes in Life Long Learning


Kronos Educational Services

• Customer Training uses Moodle as a subscription training portal called KnowledgePass.

• Moodle is the Internal Kronos and our Partner Training training portal called OWL. (Online Workforce Learning)

• About 70 people in Kronos’s Educational Services.

• Generates approx 24 Million from training subscriptions between KnowledgePass and OWL.


Why Kronos Choose Moodle

• Kronos is a global company, needed to train employees /partners in over 40 countries

• Price was right

• Needed a easy to use and manage a web based training portal.

• Needed extensibility

• Allows Instructor/Developers manage own curriculum

• Ability to use forums as Student /Teacher /Class feedback for WBT classes

• Ability to send updates to students who have taken courses in a curriculum.


Scheduled Courses

Core Concepts

Rollout Training

Updates

Online Workforce Training Portal (OWL)

Pro-Active Alerts

Reinforcement


Course Modality Breakdown

19%

37%

45%

ILT

Remote

WBT

FY10 Course Mix

65%28%

7%

ILT

Remote

WBT

FY08 Course Mix

10%

25%

65%

ILT

Remote

WBT

FY12 Course Mix

Snap AudioNarration Control


Types of Internal Training course Modalities

KronosNow Training

• Scheduled Event

• Live Instructor

• Course taught using Adobe Connect, and VOIP.

• Students have access to lab PC using RDP and ESX

• Testing for certification

Remote

Classroom Training

• Scheduled Event

• Instructor lead

• Mostly used for new advanced learning topic or hardware training

• Most expensive training

ILT

Web Based Training

• Scheduled Event

• Content served up from OWL

• Students have access to virtual server using ESX

• Question and answers through Instructor Forum

• Testing for certification

WBT

• Non-Scheduled Event

• Content all on OWL

• Mostly used for non-complex upgrade topics that doesn’t need hand-on labs

• Tests are used for course validation.

WBT-Anytime

Non-Scheduled WBT

Snap AudioNarration Control


Login Screen of the Owl

What’s New Links

Product and Role Roadmaps

Registration Link

Your Enrolled Courses

Using OWL Tutorial

Search Tools

Third-Part Skills Training Student

Registration Info


Internal/Partner Learning at Kronos

Classroom Training

Mostly for On-Boarding classes, Terminal Classes, Software Evaluation and new Product training Beta classes are the only classroom training we use.

Classroom went from 8 in 2008 to 2 in 2012

Classroom Training is always scheduled and you need to register for all class or be registered. Reason for registration is only for number of ESX servers needed.



Remote Training

Most popular training modality. All remote training is scheduled and you have to register for the class.

Kronos uses a combination of Adobe Connect, virtual Lab (ESX instance) and the OWL to administer these classes

Best Practice: •Take courses in a place that you cannot be interrupted during the training. •Do not Multi-task during the training.•Have a good network connection and micropho9ne for this training.



CBT- Instructor Training

This type of course has to be scheduled and usually has a Virtual Lab associated with it.

You will get a link to the course in OWL and have a virtual Lab machine assigned to do your lab work.

You ask questions to an instructor through a class forum.

Tests and labs are evaluated by the instructor for class credit..



WBT- Anytime or Just-In-Time Training

This type training is to learn about product features or products when you need to learn them.

In some classes a Virtual Lab associated with it course can be requested and made for the day you take the training.

You ask questions to an instructor through a class forum.

Tests and labs are evaluated by the instructor for class credit..



Reinforcement Training

Every course you take will be in your Enrolled Courses icon to review at a later date.

Under the Product Training Icon you will find Rewind and More. You can review differences between versions of the products filtered by your role.

Review the same content plus Service Pack information for each version.

.


Quick Stats about KnowledgePass

• Organizations - 3150

• Students – 208,000

• Products - 75

• Courses - 753

• Moodle 1.9

• Customizations (Kronos/Kineo)

• Hosting – Remote Learner


Types of Content

• SCORM (Captivate, Articulate, Camtasia, StoryLine)

• Video (streamed flash, MP4)

• Job Aids & Documents (pdf files)

• HTML

• Sandbox Labs - ESX Virtual Machines


Customizations

• Course Selection Wizard

• Customized Links to SkillPort

• Customized Activities for Streaming server and iPad

• Learning Paths

• KPASS –LMS Download

• Sandboxes

• Custom Content Icons


Integrations

• Order Management ( new subscriptions)

• Customer support portal (login)

• Customer Sites (login)

• Contracts – Expirations

• Sandboxes - Amazon & VMWARE


Reporting

• Course/Module Activity Reporting

• Customer/User/Course Activity Reporting


My Learning page with courses the user is enrolled in


• Multi-tenentcy site• Over 2500 individual

pieces of self-paced content

• Wizard guides users to the right content based on selected roles and products/versions

• Courses user is enrolled in presented on a My Learning page

• Custom role allows customer training managers to add their own users and enroll them in courses


Tour of the OWL

http://owl.kronos.com/

1 KRONOS Confidential – Internal Use Only Kronos’s success in using Moodle as a E-Learning...

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