1 Information Services & Technology David Segaloff Special Assistant to the VP Jesse Simone Director...

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InformationServices &Technology

David SegaloffSpecial Assistant to the VP

Jesse SimoneDirectorHuman

Resources

Theresa ReganDirector

Operations and Infrastructure

Services

Wilson D’SouzaActing Director Client Support

Services

Christine MeholicDirector

Student and Administrative

Information Systems

Information Services & Technology Services

Steve WinigProject & Relationship Mgmt.

Wilson D’SouzaDirector

Infrastructure Software

Development and Architecture

Holly BickleActing Director

Finance & Administration

Elliot EichenVoIP Transition Manager

Laxmi RaoIT Energy Coordinator

Taeminn Song Special Projects

Jerry GrochowVP for Information

Services & Technology

Christine FitzgeraldStrategic Communications

Manager

Last Updated February 2009

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Student and Administrative Information Systems



Quality Assurance

(Wendy Bastos)

Next Generation Student Services System

Vision and Planning(Dean Briggs, JoAnne

Stevenson)

Student Systems

(Mark Damian)

Technical Services

(Kevin Lyons)

ERP Systems

(Bart Dahlstrom)

Planning Manager(Veronica DuLong )

Communications Coordinator(Michael Harrington)

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RegistrarUndergrad Advising & Academic Programming HousingAthleticsFaculty Support

Cross Client SupportProject Mgmt. Resource MethodologyTechnical ExpertiseProcess Management

Undergrad Admissions (Phase I & II)Educational Counseling web siteGrad AdmissionsHousing DiningAssociation of Student ActivitiesInternational Students Office

Student Financial ServicesFinancial AidStudent EmploymentMITSIS FeedGross Pay Timesheet Load from SAP to MITSISWeb Grad AidElectronic Student Personnel Action Form



Admissions

(Eamon Kearns)

Common Services

(Lori Singer)

Student Financial Services

(Janet Sahlstrom)

Academic Services

(Matthew Burfeind)


Student Systems(Mark Damian)

Next Generation Student Services System Vision and Planning

(Dean Briggs, JoAnne Stevenson)

Communications Coordinator(Michael Harrington)

Planning Manager(Veronica DuLong )

Next Generation Student SystemVision and Planning

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Logistics Enterprise Application Development / Maintenance (SAP, Web)

Human Resources and Payroll Enterprise Application Development / Maintenance (SAP, Web)


Environmental Health/SafetyFinancial Enterprise Application Development / Maintenance (SAP, Web, custom)

ERP Systems (Bart Dahlstrom)

Logistics Team(Bob Romanowicz)

HR-Payroll Team(Julie Block)

EH&S / Finance Team(Hao Wen)


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SAP TechnicalABAP DevelopmentITSTechnical ServiceEnterprise Apps

SAP Basis


Quality Assurance(Wendy Bastos)

QA / Testing

UI DesignWeb DevelopmentCustom Apps

UNIX/VMS account managementPlatform security, monitoring, tuningSIS account connectivity Application server administration

R3 Admin Team

(Ron Parker)

insideMIT Design and Development

(Richard Murphy)

Infrastructure

(Kevin Mullins)

Web server adminLoad balancer adminDrop box FTP server adminCVS access & adminCMS adminMITSIS AccessMITSIS PrintDBA

Application Dev. & Implementation(Wai-Ming Li)

Technical Services(Kevin Lyons)


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Wilson D’SouzaActing Director

Client Support Services

Data Analysis &Presentation(Rob Smyser)

Departmental IT Resources

(Chris Lavallee)

IT Help Services(Barbara Goguen& Oliver Thomas)

Training, Consulting & Publishing

(TBD)

Software LicensingAnd Distribution

(Jon Hunt)

IT Security Support

(Tim McGovern)


Telephone Client Support

(Jana Tarasenko)

VoIP(Dennis Baron,

Irina Vainstock)


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Data Analysis & Presentation(Rob Smyser)

Departmental IT Resources

(Chris Lavallee)

IT Help Services(Barbara Goguen& Oliver Thomas)





Service Level Agmts

(Hans Dietrich)

Service Level Agreements

DITR Plus(Pat Curtis)

DITR+ (VIP Support)

AdminIT(Chuck King)

Admin IT Program

Admin Desktop Renewal

(Brian Campbell)

Admin Desktop Deployments

Athena Computing Clusters

(Brian Murphy)

Athena Cluster Services

Contact Center(Josef Doczi)

General Help Unix/Linux HelpStellar HelpNetwork/Email Help

Walk-in & Service Center

(Chris Gesham)

Computing Help Walk-in CenterComputer Buying AdviceHardware and Software Repairs

Business Apps Help(Lisa Robinson)

Business Application Help

Athena/RCC & Accounts

(Oliver Thomas)

Athena Consulting ServicesRCC and ILGUser Accounts

Senior/Project Staff

VoIP(Dennis Baron, Irina Vainstock)

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Client Support ServicesLast Updated February 2009

Training, ConsultingAnd Publishing

(TBD)

Training

Publications(Mark Wiklund)

Publishing Team

Adaptive Technology Services

(Mary Ziegler)

Accessibility and Adaptive Technologies

Departmental Consulting & App. Dev.

(Jeff Reed)

Departmental Consulting and Application DevelopmentUsability

Training( Kate Kibbee )

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Software LicensingAnd Distribution

(Jon Hunt)

IT Security Risk AssessmentIT Security Incident Detection & Response IT Secrurity AwarenessData Incident Response CoordinationDigital Copyright Issues on the MIT NetworkIS&T IT Policy CoordinationStopit Incidents Coordination

IT SecuritySupport

(Tim McGovern)


Telephone Client Support

(Jana Tarasenko)

Software Release Team

(Deb Bowser)

Software Release

Mobile Device Support

(Andrew Yu)

Mobile Device Support

Volume & Site Licensed Sfwr Team

(Jon Hunt)

Volume and Site Licensed Software

Academic Software(Jon Hunt)

Academic Software Distribution

Customer Service Reps(Jana Tarasenko)

Telephony Help Desk Traditional & VoIPMoves, adds & changesV-Mail - Traditional TelephonyCalling Card Issues & CancellationsBilling Cell Phone Rental

Telephone Info Center(Nancy Harney)

Directory AssistanceNameConnectorAudio bridge Reservations

Software Support(Jana Tarasenko)

Software SupportMonthly TNSC Billing Cycle

Software Acquisition(Paul Heffernan)

Software Acquisition

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Operations & Infrastructure Services

Server and EnterpriseSystems Operations

Theresa M ReganDirector


Data Center Design and Implementation


Network & Telephony Services

Hardware & Contracts Administrator/Coordinator

Project/Program/Business Manager

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(Anne Silvester)

Telecommunications & Network Installation

(Andrew Bonvie)

Network(Paul Acosta)



Data Center Design and Implementation(Brian Shannon)

System Administration(Garry Zacheiss)

DB and Application Administration

(Robert Grenier)

Data Center Operations & Co-location Services

(TBD)

MIT Network Manager(Jeff Schiller)

Network & Infrastructure Services

(Mark Silis)

Windows Infrastructure(Richard Edelson)

Telephony Services and 5E Operations

(TBD)

Project Manager(TBD)

Windows Server Hosting

(Richard Ledoux)


Network Strategies(Brian Shannon)

Hardware & ContractsAdministrator/Coordinator

(Marion Bagley)

Project/Program/Business Manager – (TBD)

Network & Telephony Services

Backup Admin

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Network & InfrastructureServices

(Mark Silis)

Network Strategies

(Brian Shannon)

MIT Network Manager

(Jeff Schiller)

Telecommunications & Network Installation

Services(Andrew Bonvie)



Central Windows InfrastructureDomain: WIN.MIT.EDUCitrix Virtual Windows Application EnvironmentMIT Network External connectivity, campus backbone, connectivity to remote MIT sitesNetwork Infrastructure SvcsMIT EMAIL Svcs MIT Web Services MIT.EDU Namespace TechTime: Campus CalendarAuthentication & AuthorizationMIT Remote Access Services VoIPCable Television

Telephony Servicesand 5E

Operations(TBD)

5E Switch MgtVoice MailCarrier ProvisioningACDName ConnectorVoIP

Physical Layer ConsultingJack InstallationsMITnet ActivationsWireless InstallationsFiber Circuit InstallationIP AddressingNetwork UpgradesNetwork TroubleshootingIS&T Physical Layer Maintenance and Repair

Data Center PlanningIS&T outside plant planning and installationIS&T outside plant maintenance, relocation and coordination

Network ArchitectureNetwork Services Dev’lExternal Connectivity and RelationsInternal StandardsNetwork and Information Security


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(Anne Silvester)



Data Center Mgt (W91, E40, W20, 37)Server Management (hardware, de/installation, console monitoring, tape mounting for backups)Print servicesProduction jobs on MainframeCo-location Services

Maintain centrally managed Databases and Applications, including TSM Backup Service

Install and maintain centrally managed servers and softwareSupported environments, technologies and software

Provide a range of Co- location services, including, installation and maintenance of centrally managed windows servers.


Systems Administration(Garry Zacheiss)

Data Center Planning

Data Center Design and Implementation(Brian Shannon)

Database and Application Admin(Robert Grenier)

Windows Server Hosting(Rich Ledoux)

Data Center Operations & Co-location Services

(TBD)

Backup Admin

Maintain centrally managed Databases and Applications, including TSM Backup Service

Manage TSM and NetBack-up Applications

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Infrastructure Software Development & Architecture

Data & Reporting Services

(Mary Weisse)

Kerberos Consortium

(Steve Buckley)

Dev Software & Platform Services

(Michael Gettes)

Content & Collaboration

Services(Derek Jaeger)

Infrastructure Software Development and Architecture


Business Manager(Pat Sheppard)

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Infrastructure Software Development & Architecture

Data & Reporting Services

(Mary Weisse)

Kerberos Consortium

(Steve Buckley)

Dev Software & Platform Services(Michael Gettes)

Content & Collaboration Services

(Derek Jaeger)

Infrastructure Software Development and Architecture

MIT Data WarehouseMIT Business IntelligenceManaged Data Services

Kerberos DevelopmentCommunity DevelopmentVendor Alliances & Standards

ISDA Tech ServicesApplication IntegrationAthena DevelopmentMIT Chat


Business Manager(Pat Sheppard)

Reporting Services(Maija Ahlquist)

Authorizations(James Repa)

Hyperion IntelligenceMIT Business Intelligence

Roles DatabaseMIT IDDLC AuthorizationsMaster Department Hierarchy

Stellar Course ManagementWiki ServiceDOS

UI Design & Dev(Joanna Proulx)

UI Development

App Services(Janet Riley Bowker)

ThaliaQuickPages

Application Management &

Integration Team(Steve Landry)

Identity Services

MIT TouchstonePerMIT

Developer Support

Web ServicesDeveloper Tools

Policies & ProceduresProject ManagementContracts & Licensing

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IS&T Finance & Administration

Holly BickleActing Director

Finance & Administration

Financial Services

(Holly Bickle)

Strategic PlanningBudgetingFinancial analysisFinancial business consultingReportingModelingProcessing, monitoring & reconciling transactions

AdministrativeServices(TBD)

Facilities Management / Building ServicesSpace planning, renovations & movesMeeting, event & travel arrangementsAdmin services for staffParkingSecurity


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Human Resources

Staffing (hiring, terminations & employee changes)Employee RelationsStaff DevelopmentOrganizational Design

Jesse SimoneDirector

Human Resources


1 Information Services & Technology David Segaloff Special Assistant to the VP Jesse Simone Director...

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