1 Effective Listening Chapter 3. 2 Why Listening is Important Listen & confirm a person’s...
-
Upload
kristina-chase -
Category
Documents
-
view
246 -
download
0
description
Transcript of 1 Effective Listening Chapter 3. 2 Why Listening is Important Listen & confirm a person’s...
11
Effective ListeningEffective Listening
Chapter 3Chapter 3
22
Why Listening is Why Listening is ImportantImportant
Listen & Listen & confirmconfirm a a person’s humanity, person’s humanity, presence, & worthpresence, & worth
We spend more time We spend more time listening than speakinglistening than speaking
33
Listening vs. HearingListening vs. Hearing HearingHearing – vibration of sound – vibration of sound
waves on our eardrums, waves on our eardrums, impulses sent to the brainimpulses sent to the brain
ListeningListening – the process of – the process of giving thoughtful attention giving thoughtful attention to another person’s words & to another person’s words & understanding what you understanding what you hearhear
44
Reasons We Fail to Reasons We Fail to ListenListen
Listener interferenceListener interference Differing listening Differing listening
stylesstyles Speaker interferenceSpeaker interference Inability to get beyond Inability to get beyond
differencesdifferences
55
Listening StylesListening Styles
Experiential listenerExperiential listener
Auditory listenerAuditory listener
Visual listenerVisual listener
66
Listenable SpeechListenable Speech
Considerate speech:Considerate speech: Oral styleOral style – words – words
meant to be heardmeant to be heardvs.vs.
Written styleWritten style – words – words meant to be readmeant to be read
77
Considerate SpeechesConsiderate Speeches
Ease the audience’s Ease the audience’s burden of processing burden of processing informationinformation
88
Interference Caused Interference Caused byby
Information that isInformation that is too complicatedtoo complicated too challengingtoo challenging too basictoo basic
99
Interference Caused Interference Caused byby
Language that isLanguage that is too formal or too formal or
technicaltechnical too casualtoo casual too noninclusivetoo noninclusive too clutteredtoo cluttered
1010
Difficult LanguageDifficult Language
JargonJargon SlangSlang ColloquialismColloquialism EuphemismEuphemism
1111
Culturally InclusiveCulturally Inclusive
Respectfully recognizes Respectfully recognizes the differences among the differences among the many cultures in the many cultures in our societyour society
1212
Gender InclusiveGender Inclusive
Recognizes that both Recognizes that both women & men are women & men are active participants in active participants in the worldthe world
1313
SpotlightingSpotlighting
The practice of The practice of highlighting a person’s highlighting a person’s race or ethnicity during race or ethnicity during a speecha speech
1414
Verbal ClutterVerbal Clutter
Extra words that padExtra words that pad– sentences & claimssentences & claims– but don’t add meaningbut don’t add meaning
1515
Interference Caused Interference Caused by Differencesby Differences
Speech styleSpeech style Background & Background &
occupationoccupation AppearanceAppearance ValuesValues
1616
How to Listen How to Listen EffectivelyEffectively Listen for speaker’s Listen for speaker’s
purposepurpose Listen for main ideasListen for main ideas Listen for supporting Listen for supporting
evidence & sourcesevidence & sources Listen for consistency of Listen for consistency of
delivery & contentdelivery & content
1717
How to Listen How to Listen EffectivelyEffectively (cont.) (cont.)
Write down new words, Write down new words, ideas & questionsideas & questions
Offer nonverbal feedbackOffer nonverbal feedback Listen for the conclusionListen for the conclusion Make adjustments for Make adjustments for
listening styleslistening styles
1818
How to Listen CriticallyHow to Listen Critically
Listen for:Listen for:
accuracy of content accuracy of content
implications of messageimplications of message
1919
How to Listen EthicallyHow to Listen Ethically
Suspend judgmentSuspend judgment Assess informationAssess information Respond to speaker’s Respond to speaker’s
ideasideasTry Interactive Activity 3.1:Assessing Your Listening online atthe Invitation to Public Speaking website.
2020
Speakers as ListenersSpeakers as Listeners
Monitor audienceMonitor audience expressionsexpressions postureposture feedbackfeedback level of attentionlevel of attention
2121
Adapt to Audiences Adapt to Audiences Who Are:Who Are:
UninterestedUninterested Disruptive or distractedDisruptive or distracted Distracted by the speakerDistracted by the speaker ConfusedConfused Planning responses Planning responses
rather than listeningrather than listening