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COMMUNICATIONMike Nirenstein, MD

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COMMUNICATION

• THE EXCHANGE OF THOUGHTS, IDEAS, INFORMATION, AND FEELINGS

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THREE PARTS OF COMMUNICATION

• SENDER

• RECEIVER

• MESSAGE

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VERBAL COMMUNICATION

• WRITTEN WORD

• SPOKEN WORD

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NONVERBAL COMMUNICATION

• BODY LANGUAGE

• GESTURES

• SIGNING

• EXPRESSIONS

• TOUCH

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LISTENING SKILLS

• SHOW

• HEAR THE MESSAGE

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LISTENING CONT.

• MAINTAIN CONTACT

• DO NOT INTERRUPT

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SENSES USED IN COMMUNICATION

• SIGHT

• HEARING

• TOUCH

• SMELL

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ANNOYING HABITS

• TAPPING FINGERS

• SIGHING

• ROLLING EYES

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MORE BAD HABITS

• BITING PENCIL

• TWIRLING PENCIL

• PLAYING WITH HAIR

• BITING NAILS

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SUBJECTIVE DATA

• WHAT THE PATIENT TELLS YOU

• CANNOT BE SEEN

• SYMPTOMS

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OBJECTIVE DATA

• CAN BE SEEN OR MEASURED

• DATA COLLECTED

• SIGNS

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4 ELEMENTS THAT INFLUENCES COMMUNICATION

• PREJUDICE

• ATTITUDES

• FRUSTRATIONS

• LIFE EXPERIENCES

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BARRIERS TO COMMUNICATION

• LABELING

• SENSORY IMPAIRMENT

• TALKING TOO FAST

• CULTURE

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BARRIERS

• PREJUDGING

• ARGUING

• STEREOTYPING

• LANGUAGE DIFFERENCE

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EFFECTIVE COMMUNICATION

• SPEAK CLEARLY AND SLOWLY

• USE TACT

• BE POLITE

• THE MESSAGE THAT IS SENT, GETS THROUGH

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INEFFECTIVE COMMUNICATION

• SLANG

• IMPROPER GRAMMAR

• TACTLESS

• STEREOTYPING

• DISRESPECT

• UNFAMILIAR WORDS

• MUMBLING

• SPEAKING TOO FAST

• ATTITUDE

• SARCASM

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4 FACTORS THAT INFLUENCE TRANSMISSION OF MESSAGE

• TONE AND PITCH OF VOICE

• MESSAGE DELIVERED CLEARLY

• RECEIVER UNDERSTANDS

• DISTRACTIONS/INTERRUPTIONS

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FACTORS TO AVOID INTERFERENCE

• MESSAGE MUST BE CLEAR• MESSAGE MUST BE DELIVERED IN A

CLEAR ,CONCISE MANNER• THE RECEIVER MUST BE ABLE TO

HEAR AND RECEIVE THE MESSAGE• THE RECEIVER MUST BE ABLE TO

UNDERSTAND THE MESSAGE• INTERRUPTIONS/DISTRACTIONS

MUST BE AVOIDED

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FIVE C’S OF COMMUNICATION

• MESSAGE MUST BE:

• CONCISE

• CLEAR

• COMPLETE

• COHESIVE

• COURTEOUS

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HOW WE “HEAR” THE MESSAGE

• 70% NONVERBAL ( APPEARANCE, SKILL)

• 20% VOCAL ( THE WAY IT IS SAID)

• 10% VERBAL ( THE WORDS THAT ARE USED)

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DOCUMENTATION

• THE CHART IS CONSIDERED A LEGAL DOCUMENT

• DO NOT USE WHITE-OUT

• WRITE IN PEN

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DOCUMENTATION

• CORRECT AN ERROR BY STRIKING THROUGH IT WITH ONE LINE WRITE THE WORD”ERROR” AND INITIAL IT.

• NEVER LEAVE SPACE AFTER DOCUMENTING AND YOUR SIGNATURE

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THE END