1 Accounts Receivable 1/2013. Mission Statement The Accounts Receivables Department is responsible...
Transcript of 1 Accounts Receivable 1/2013. Mission Statement The Accounts Receivables Department is responsible...
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Accounts Receivable
1/2013
Mission Statement
The Accounts Receivables Department is responsible for timely collection of unpaid freight charges for transportation
services provided.
Tier One
• 1st point of contact• Begins calling on Day
31
• Account Aging/Demand Letter Sent
Tier Two
• Problem Resolution
• Escalated Issues
• 2nd Demand Letter Sent
Revenue Recovery
• Uncollectible Monies
• 3rd party involvement
Department Structure
• SECURE SIGNED RATE AGREEMENTS• ENTER ACCURATE DATA INTO LEADS• KNOW YOUR CUSTOMER’S BILLING REQUIREMENTS• PROVIDE REQUIRED DOCUMENTATION• COMMUNICATE CUSTOMER REQUIREMENTS TO BCO OR BROKER CARRIER• COMMUNICATE WITH A/R• MONITOR YOUR AGING
Your Responsibilities
Rate Confirmation Sheet
• WRITTEN LOAD CONFIRMATION FROM YOUR CUSTOMER AGREEING TO A SPECIFIC RATE
• What else could be included??
o Palletso Loading/Unloadingo TONU & Deadheado Detention & Layovero Special Equipmento Permits & Escortso Exclusive Useo Expedited Service/Team Serviceo Stop Offs/Out of Route Mileso Per Diem
You must notate specifically what the broker is required to provide, how much they will be paid and how much we can
deduct for failure to comply.
Without this, you and Landstar will be responsible for any charges unpaid by customer
Broker Confirmation Sheet
WHAT ARE THEY?WHAT YOUR CUSTOMER REQUIRES FROM US TO PAY THE BILL…I.E. Bill of Lading/Proof of delivery; Customer reference number in BOL field; Lumper Receipt; etc
WHY THEY ARE IMPORTANT:MISSING REQUIREMENTS RESULTING IN NON-PAYMENT CAN RESULT IN AGENCY DEDUCTIONS
COMMUNICATION IS KEY!!!!!!!!
Customer Requirements
WHAT IS IT?
ANY AMOUNT BILLED OVER THE CREDIT LIMIT OR ANY AMOUNT BILLED TO A CUSTOMER WITH NO CREDIT
WHY IT IS IMPORTANT:
BILLING LOADS AT AGENT RISK MAKES YOU ULTIMATELY RESPONSIBLE FOR THE FREIGHT CHARGES IF THE CUSTOMER REFUSES TO PAY….
TAKE SMART, CALCULATED RISKS…
Agent Risk
• CAN AN AGENT BE CHARGED BACK FOR LOADS COVERED UNDER A CREDIT LINE?
• YES!!!!!• WHY????o Agent Billing Mistakes (I.E. billing wrong customer; missing
customer requirements)o Unable to Provide Rate Confirmation Sheeto Unable to Meet Terms on Signed Rate Confirmation Sheet (for
which customer short-pays the invoice)
Agent Deductions
DO NOT HAUL WITHOUT A CONTRACT OR SIGNED RATE
CONFIRMATION SHEET
DO NOT CONTINUE TO HAUL FOR CUSTOMERS THAT HAVE
EXCEEDED THEIR CREDIT LIMIT
DO NOT HAUL AGENT RISK
DO NOT BILL OUTSIDE OF CONTRACT TERMS
Money Savings Guidelines
The Revenue Recovery team works to make every effort in recovering monies owed to Landstar but
deemed uncollectible by the Tier 2 analyst.
What is Revenue Recovery?
• 10 Day Demand Letter (10DDL) May Be Sent to Debtor via Certified Mail
• If No Response to 10DDL, Debtor File Will Be Forwarded to Outside Collection Agency
• If Outstanding Receivables = Agent Risk at Time Load Was Moved, Agency Deductions Will Be Set Up
• If Outside Collection Agency Is Able to Collect, The Agent Will Be Reimbursed Any Deductions Minus Collection Fees
RR COLLECTION METHODS?
Questions? Comments?
Phone Number: 800-241-7528
Presentations are customarily updated on a bi-annual basis (information is subject to change).