03_22 Second Class Motivational Skills for Managers

7/29/2019 03_22 Second Class Motivational Skills for Managers

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March 2009

Motivational Skills for

Managers

Second Class


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July 5 2007

Agenda

Three minute me

Discuss Quiz #1

Preparing your content Converting content to slides

Three keys to a great slide presentation

Designing high-impact presentations


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July 5 2007

Three Minute Me

Your name

Your history Where born, spent childhood

Education Work

Your family

Your hobbies

Your educational goals

Something your co-workers dont know aboutyou


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July 5 2007

Session Date Presentations and QuizzesDue Reading Assignments

Week 1 3/18 3 Minute Me Motivating Employees Chaps. 1-4Week 2 3/25 Quiz #1 Motivating Employees Chaps 5-8Week 3 4/1 Quiz #2 & Presentation 1 Motivating Employees 9-11Week 4 4/8 Quiz #3 Presentation Skills 1-3Week 5 4/15 Quiz #4 Presentation Skills 4-6Week 6 4/22 Quiz #5 & Presentation #2 Presentation Skills 7-11Week 7 4/29 Quiz #6 Effective Meetings 1-4Week 8 5/6 Quiz #7 Effective Meetings 5-8Week 9 5/13 Quiz #8, Position Paper &

Presentation #3

Where Are We, Where Are We

Going, How Will We Get There?


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July 5 2007

Quiz #1

Discussion


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July 5 2007

What is Motivation?

Motivation is a psychological

drive that directs a person

toward an objective

Motives are the whys of

behavior


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Figure 2.2Maslows Need Hierarchy WhenPhysiological Needs are Dominant

Physiological

Safety

Social

Esteem

Self-actualization

(High)


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Figure 2.3Need Mix When Physiological and SafetyNeeds Have the Highest Strength

Need Strength

Physiological

Safety

Social

Esteem

Self-

actualization


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Figure 2.4Need Mix When Social Needs Have theHighest Strength

Self-actualization

Esteem

Social

Safety

Physiological

Need Strength


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Figure 2.5Need Mix When Esteem and Self-Actualization Needs Have the Highest Strength

Physiological

Safety

Social

Esteem

Self-actualization

Need Strength


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Quiz #1 Questions

Define the term intrinsic motivation.

Define the term extrinsic motivation.

List the 3 Cs of motivation. Describe in your own words the three

common ways to influence motivation.

Describe the Theory X manager. Describe the Theory Y manager.


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Quiz #1 Questions

List Maslows Hierarchy of Needs from

bottom to top.

Describe each of the five steps in creating

entrepreneurial thinkers.

What does the phrase help your

employees stretch mean?

What does the term cross functional

training mean?


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Quiz #1 Questions

Describe the Pygmalion Effect.

Describe two ways you could inspire

others to a higher level of performance.


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Chapter 2

Preparing Your Content


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Use for brain dump

(a.k.a. brain storm)

Before you start your research

Define gain for audience

What do they already know?

What is objective?


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Brain dump is research platform

Brain dump example


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Brain dump is research platform

Brain dump example

Train on new procedure Learn materials to be delivered to team Determine top questions/concerns

Discuss job scope change

New procedure implications Additional outside training?

Manpower changes?


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Start research

Information sources

Within company

Take some time to collect

Information Source Time

Information

about company

shortcomings

Newspaper archives

Web

Jane (former employee)

Other former employees?

Report to shareholders

One hour

Half hour?

One hour?

???

Two hours

How we can get

help

Ted (marketing) One day

Attendee list Executive assistants 15 minutes

Cost

comparison of

us v.

competition

Pat (accounting) One day


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Managing your information

Different types of information

Background understanding

Other include

Need to Know Nice to Know

Need to upgrade software Company founded in 1993

HR currently runs software Doubled profit from last year

Need to jump from version

6.0 to 8.0

Prefer outsource


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July 5 2007


Managing your information

Image you are audience

What do you want to know?

How do you feel about context?

Presentation met expectations?

What questions?

What concerns?


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July 5 2007


Keep audience in mind

Helps separate need to know from

nice to know

Example

Does senior management team want

detail?

What about engineers?


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July 5 2007


Researching Known Topic

Know audience

Be concise

The forgotten art of writing is

knowing what to leave out


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July 5 2007


Researching Unknown Topic

Must become expert

Concerns

Where to get information

Technical information cannot

comprehend

Interviews

Who, what, where, when and how

Invite guest


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July 5 2007


Converting Research into an Outline

Determine style

Chronological

Narrative

Problem/solution

Cause/effect

Topical

Journalistic questions

Spatial


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July 5 2007


Converting Research

into an Outline

Format not important

Sample Outline

Introduction1. Product

2. Market situation

Possible strategies

1. TV ads.

2. Radio ads.

3. Newspaper ads.4. Direct mail

5. Web

6. Combo platter

Recent campaigns and results

1. Our company

2. The competitionAnalysis of each strategy

1. Cost

2. Effectiveness

3. Disadvantages

Conclusion and recommendations


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Group Raw Data

Cluster

Examples

All company data

Client information

Product information

Then arrange in outline format


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July 5 2007


What is WIIFM?

What does this shape suggest?

Hint: Relates to vacation


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July 5 2007


Write Your Script

Can be loose

Start with slide information

Add analogies

Use transition statements


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July 5 2007


Managers Checklist for Chapter 2 Research questions

What will audience gain, what already

know, what is presentation objective? Need to know vs. nice to know

Determine outline style

Cluster information Strong opening leave impression


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Chapter 3

Converting Content to a Slide

Presentation


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July 5 2007


Presentation

From Outline to Bullets

One concept per slide

Key words and phrases 8 x 8 rule

Consistent bullet points

Proper capitalization


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July 5 2007


Presentation

Use one concept per slide

FY08 Sit ti A l i

Warranty & IT

FY08 Sit ti A l i

Warranty & IT


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July 5 2007

147

119 118124

94

77

133

113

126

102112 112

112 110

86 88

117

167176

154

133133

62

7971

148136

123

60

80

100

120

140

160

180

1994

1995

1996

1997

1998

1999

2000

2001

2002

2003

2004

2005

2006

IQS IQS2I QS3 Am er ic an Ho nd a IQ SAmerican Honda IQS *

FY08 Situation Analysis

Honda Service Capacity

Product Related Factors

Quality Improving

Initial quality (IQS)

Five years of ownership (VDS)

Maintenance Requirements

Changing

Fewer operations per service

Longer intervalsProductFactors

AffectonDemand

Affect on Warranty Volume

Time per repair order trend is declining

Increasing new car sales drives increasing

warranty potential

Honda & Acura

Warranty Claim Volume

Service Occasion Trend and Forecast

In combination, these

two factors result inincreased stall

demand

290

326318

278

251

209201

194

218

341

361

370377

433

150

200

250

300

350

400

450

1988MY

1989MY

1990MY

1991MY

1992MY

1993MY

1994MY

1996MY

1997MY

1998MY

1999MY*

2000MY

2001MY

2002MY

2003MY

Honda VDI

VDS Quality Trend

VDIPPHU

Source: J.D. PowerVDS

IQS Quality Trend

IQS2PPHU

Consumer AHM/Honda Dealers

Warranty & IT

Trends and Forecasts Overview

Young owners demand convenience, speed,

quality to remain loyal

Increase demand for real time information

(e.g., product information, weather, stock

quotes, traffic, e-commerce)

Increase in Location-Based/Global

Positioning Services and information

Telematics systems

Wireless Data Services

Messaging

Demand and accept new technology

(e.g., in-store web access)

Voice communications will become free

within data networks

Increase in VoIP (Voice-Over Internet

Protocol) and Wi-Fi networks

Wires will disappear from the

networked home

All-in-one cell phones (cameras, web

access, IM, e-mail, video, music, etc)

Blog (video weblog) have latest

installments auto delivered to desktops/cell

On-demand video

Demand for customer specified

communication channel (email, voice mail,

IM, etc.

Accelerating rate of change in the market

Consumer preferences relate to personal

interests; desire for more 1:1 service and

more personalization

Continue to have the highest expectations;

image conscience

Real-time information sharing (DMS/iN

integration)

In 2007, U.S. broadband subscribers will

increase 29.6% over 2006 totaling 70 million

broadband users equaling 58% U.S.

household penetration and 74% of total

home internet connections.

Increased interest in VoIP (Voice-Over

Internet Protocol) equipment

1 in 4 broadband households in 2007

will subscribe to a VoIP service

Green technologies improve quality of life

w/o harming the environment.

Increased Honda/Acura new vehicle sales

Higher customer expectations

Increasing complexity in diagnostics/repair

Continued shortage of qualified new hire

dealer technicians

Improve LOL by producing continuous

revenue sources for tech-related products

(Extensibility, Flexible, Industry standards)

RFID - hot synchronization with auto

repair/service networks

Increase customized real-time reportingfor DPSMs

Increase spending on secure content

delivery services

Increase emphasis of real-time warranty

claim validations

Increase real-time information sharing

between AHM/Dealers

AHM still responsible for Americas

activities

Warranty at retail reimbursement

legislation and dealer activity increasing

Implementation and maintenance of

electronic information distribution (ISIS,

intranet, IN, interactive CBT)

Continued focus on Telematics concepts

Customer relations contacts more

complicated:

- Technological complexity

- Increased consumer awareness

- More convenient customer contact

- More restrictive state Lemon Law

definition

Increase in buybacks/tradeouts as Honda

sales increase

Greater emphasis on metro-markets

TREAD Act

SOX Act (Sarbanes-Oxley)

0

200,000

400,000

600,000

800,000

1,000,000

1,200,000

1,400,000

1997

1998

1999

2000

2001

2002

2003

2004

2005

2006

2007

Model Year

UIO

Honda Acura

Vehicles Sold by

Model Year as of 1/11/07

Trends

Forecasts

Source: Infotech Trends, Red Herring, MercuryNews, eMarketer, GigaOM

*Methodologychanged from 4MYt o 3MY; 1999MYdata n/a.

Warranty Claim

Volume

0

500,000

1,000,000

1,500,000

2,000,000

2,500,000

3,000,000

3,500,000

4,000,000

4,500,000

5,000,000

1999 2000 2001 2002 2003 2004 2005 2006

Calendar Year

UIO

GW N D

Non-Discretionary/GoodwillUIO

SWOT

Strengths:

High and diverse automotive work experience and

expertise which vary by group and individuals

Cohesive Cost Control, Claims Processing, and

Information Technology work groups

Well established business channel and procedures

Supportive upper management

Interdivisional Field IT support

Opportunities:

New AHM Warranty System (AHM NWS)

DMS/iN Integration

New Technology

-Data integration/data feeds

-iN, On-line reports

-Intranet Portal

-Customer contact points/methods

-Computer/on-line training

CRMS/Warranty Integration

Real-time reporting/information sharing

Weaknesses:

Underdeveloped associate resources

Skills

Lack of documentation/policy/procedure

Low level of cross training

Tribal knowledge

Knowledge database not easily accessible

Differing and low knowledge of available technology

No central database

No real time reporting/communicationSlow data access

Field wants/needs not clearly identified and vary from

zone to zone/division

Threats:

Varying level of knowledge in the field

Increase in volume (calls, contacts, claims)

Limited budgets (Operational & Goodwill)

Increased emphasis on cost reduction at factory

Increased factory support requests

Warranty at Retail

AHM/dealer employee turnover

Speed/volume of information

Competition is focused on Honda as the benchmark

Rapid technology changes

Increasing warranty coverage

Strengths/Weaknesses (internal factors), Opportunities/Threats (external factors)

UpdateCY2006

0

50

100

150

200

250

300

350

Jan

Feb

Mar

Apr

May

June

July

Aug

Sept

Oct

Nov

ClaimsinThousands

H on da A cu ra

147

119 118124

94

77

133

113

126

102112 112

112 110

86 88

117

167176

154

133133

62

7971

148136

123

60

80

100

120

140

160

180

1994

1995

1996

1997

1998

1999

2000

2001

2002

2003

2004

2005

2006

IQS IQS2I QS3 Am er ic an Ho nd a IQ SAmerican Honda IQS *

FY08 Situation Analysis

SWOT

Honda Service Capacity

Product Related Factors

Quality Improving

Initial quality (IQS)

Five years of ownership (VDS)

Maintenance Requirements

Changing

Fewer operations per service

Longer intervalsProductFactors

AffectonDemand

Affect on Warranty Volume

Time per repair order trend is declining

Increasing new car sales drives increasing

warranty potential

Honda & Acura

Warranty Claim Volume

Service Occasion Trend and Forecast

In combination, these

two factors result inincreased stall

demand

290

326318

278

251

209201

194

218

341

361

370377

433

150

200

250

300

350

400

450

1988MY

1989MY

1990MY

1991MY

1992MY

1993MY

1994MY

1996MY

1997MY

1998MY

1999MY*

2000MY

2001MY

2002MY

2003MY

Honda VDI

VDS Quality Trend

VDIPPHU

Source: J.D. PowerVDS

IQS Quality Trend

IQS2PPHU

Consumer AHM/Honda Dealers

Warranty & IT

Trends and Forecasts Overview

Strengths:

High and diverse automotive work experience and

expertise which vary by group and individuals






Opportunities:


DMS/iN Integration

New Technology



-Intranet Portal


-Computer/on-line training

CRMS/Warranty Integration


Weaknesses:

Underdeveloped associate resources

Skills



Tribal knowledge



No central database

No real time reporting/communicationSlow data access



Threats:






Warranty at Retail


Speed/volume of information

Competition is focused on Honda as the benchmark



Young owners demand convenience, speed,

quality to remain loyal

Increase demand for real time information

(e.g., product information, weather, stock

quotes, traffic, e-commerce)

Increase in Location-Based/Global

Positioning Services and information

Telematics systems

Wireless Data Services

Messaging

Demand and accept new technology

(e.g., in-store web access)

Voice communications will become free

within data networks

Increase in VoIP (Voice-Over Internet

Protocol) and Wi-Fi networks

Wires will disappear from the

networked home

All-in-one cell phones (cameras, web

access, IM, e-mail, video, music, etc)

B0lg (video weblog) have latest

installments auto delivered to desktops/cell

On-demand video

Demand for customer specified

communication channel (email, voice mail,

IM, etc.

Accelerating rate of change in the market

Consumer preferences relate to personal

interests; desire for more 1:1 service and

more personalization

Continue to have the highest expectations;

image conscience

Real-time information sharing (DMS/iN

integration)

In 2007, U.S. broadband subscribers will

increase 29.6% over 2006 totaling 70 million

broadband users equaling 58% U.S.

household penetration and 74% of total

home internet connections.

Increased interest in VoIP (Voice-Over

Internet Protocol) equipment

1 in 4 broadband households in 2007

will subscribe to a VoIP service

Green technologies improve quality of life

w/o harming the environment.

Increased Honda/Acura new vehicle sales

Higher customer expectations

Increasing complexity in diagnostics/repair

Continued shortage of qualified new hire

dealer technicians

Improve LOL by producing continuous

revenue sources for tech-related products

(Extensibility, Flexible, Industry standards)

RFID - hot synchronization with auto

repair/service networks

Increase customized real-time reportingfor DPSMs

Increase spending on secure content

delivery services

Increase emphasis of real-time warranty

claim validations

Increase real-time information sharing

between AHM/Dealers

AHM still responsible for Americas

activities

Warranty at retail reimbursement

legislation and dealer activity increasing

Implementation and maintenance of

electronic information distribution (ISIS,

intranet, IN, interactive CBT)

Continued focus on Telematics concepts

Customer relations contacts more

complicated:

- Technological complexity

- Increased consumer awareness

- More convenient customer contact

- More restrictive state Lemon Law

definition

Increase in buybacks/tradeouts as Honda

sales increase

Greater emphasis on metro-markets

TREAD Act

SOX Act (Sarbanes-Oxley)

0

200,000

400,000

600,000

800,000

1,000,000

1,200,000

1,400,000

1997

1998

1999

2000

2001

2002

2003

2004

2005

2006

2007

Model Year

UIO

Honda Acura

Vehicles Sold by

Model Year as of 1/11/07

Trends

Forecasts

Source: Infotech Trends, Red Herring, MercuryNews, eMarketer, GigaOM

*Methodologychanged from 4MYt o 3MY; 1999MYdata n/a.

Warranty Claim

Volume

0

500,000

1,000,000

1,500,000

2,000,000

2,500,000

3,000,000

3,500,000

4,000,000

4,500,000

5,000,000

1999 2000 2001 2002 2003 2004 2005 2006

Calendar Year

UIO

GW N D

Non-Discretionary/GoodwillUIO


CY2006

0

50

100

150

200

250

300

350

Jan

Feb

Mar

Apr

May

June

July

Aug

Sept

Oct

Nov

ClaimsinThousands

H on da A cu ra


SWOTStrengths:

High and diverse automotive work experience andexpertise which vary by group and individuals






Opportunities:


DMS/iN Integration

New Technology



-Intranet Portal


-Computer/on-line training CRMS/Warranty Integration


Weaknesses:

Underdeveloped associate resources Skills



Tribal knowledge



No central database

No real time reporting/communication

Slow data access



Threats:






Warranty at Retail


Speed/volume of information Competition is focused on Honda as the benchmark




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July 5 2007


Presentation

Use Key words and Phrases

Engage audience

Be concise Use action terms

Delete non-impact words

Dont use intensifying adverbs


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July 5 2007


Presentation

8 by 8 Rule

Dont overwhelm audience

Eight text lines Eight words per line

Can be flexible


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Presentation

Consistent Bullet Structure

Start with noun or verb

Same tense

Created several outlines

Review of the topic

The theme will be sold

Create several outlines

Review topic

Sell the theme


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Presentation

Proper Capitalization

All caps take longer to read

Treat each bullet as sentence OK to use all caps. for titles


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July 5 2007


Presentation

Determine Number of Slides

Start backward

How much time One to two slides per minute

Consider audience

Consider your speaking style


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Presentation

Create Proper Titles

Main point of slide

Use action verbs Consider audience

Use hook phrase when

appropriate


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Presentation

Ensure Knowledge Transfer

Three styles of learning

Use appropriate format


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July 5 2007

CSI Over Time

870

895

881

900

896

889

877

883

859854

883

880

871

890892

893

839

847

858

868

800

820

840

860

880

900

920

2002 2003 2004 2005 2006

Year

IndexS

core

Acura Honda Premium Non-Premium


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July 5 2007


Presentation

Agenda and Recap Slides

Tell them what youre going to tell

them Tell them

Tell them what you told them


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July 5 2007


Presentation

Transition Using Title Slides


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July 5 2007


Presentation

Blank Slides

Breaks or lunch

Breakouts Focus on presenter


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July 5 2007


Presentation

Review and Reformat

Can you replace bullets with

graphs? Change layout every three to five

slides

Add imagery or charts whenappropriate


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July 5 2007


Presentation

Adding Quotes

Short, to the point

Use ellipses () Talk to the details


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July 5 2007


Presentation

Using Questions

Why use questions?

Increase impactAdds audience participation


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July 5 2007


Presentation

Using Graphics

A picture is worth


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July 5 2007


Presentation

Handouts

10% retention rate

Do not use presentation copies Thumbnails OK

Use Notes Page option



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July 5 2007


Presentation

Chapter Review One concept per slide

8 x 8 rule

Use only key words and phrases Correct structure

Proper capitalization

Compelling titles

Agenda and recap slides

Proper handouts


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Chapter 4

Three Keys to a Great Presentation


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July 5 2007


Key 1 Layout

Framework for presentation

Consider using PowerPoint masters


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Key 1 Layout

Title Master

Copy elements for every slide



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Key 1 Layout

Guides

View Grids and Guides

Click and hold to move

Ctrl-left click to make

more



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July 5 2007

Key 2 Consistency

Consistent placement

Text and images

Consistent fonts

Sans serif not serif

Title 38 point min. Bulleted text 24 to 32 point



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Key 2 Consistency

Consistent backgrounds

Cover, title, bullet, print and chart



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July 5 2007

Key 2 Consistency


Title slide introduce new sections

Space



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Key 2 Consistency


Bullet slide least graphics

Use backgrounds



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July 5 2007

Key 2 Consistency

Style and treatment of imagery

Clip art

Photos

Chart design

CNN 2D



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Key 3 Color

Messages of Colors

Subliminal messagesBlue

Calm, creditable,

peaceful and trusting

Green

Restful and refreshing

Purple

Vital, spiritual, whimsy,

humorous and detracting

Red

Motivating, but represents

pain

Orange

Cheerful, promotes

communication

Yellow

Bright, cheerful,

enthusiastic, optimisticand warm

Black

A clean slate,

sophisticated,independent, emphatic

and final

White

Freshness, new,

innocent, neutral

and pure



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July 5 2007

Key 3 Color

Color wheel

Can change scheme



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July 5 2007

Chapter 4 Managers Checklist

Create layout

Title and slide master

Be consistent

Font size and style

Be mindful of color choice



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July 5 2007

Chapter 5

Basics of Designing High-Impact

Presentations

High Impact Presentations


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Design for Your Audience Example: Marketing VP

Know tricks

Color Style based on experience

Design

WIIFM

Address questions with hidden

slides

Time allowance



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Design for Your Image Better example




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Design for Your Objective Example: Recruiting

Tell audience youre different

Use PowerPoint template Not original

Easy change

Format>Background>Fill Effects>Gradient




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Design for Your Objective Use corporate identity

Create backgrounds



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Chapter 5 Managers Checklist

Why am I designing this

Audience, image, objective

If audience, content they want

If image, emphasize positive

If objective, design to persuade,train, etc.

Use identity to best advantage



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July 5 2007

What Makes a Great Presentation?

Purpose

People

Point

Place


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03_22 Second Class Motivational Skills for Managers

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Transcript of 03_22 Second Class Motivational Skills for Managers