Leadership Skills for Frontline Managers
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13-Sep-2014 -
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Transcript of Leadership Skills for Frontline Managers
Leadership Skills for Your Frontline Managers
The NetSpeed Leadership® Training System
Executive Briefing
©2012 NetSpeed Learning Solutions
© 2012 NetSpeed Learning Solutions. All rights reserved. 2
Objectives
• Explore the importance of leadership development for competitive advantage.
• Overview the NetSpeed Leadership® blended training system.
• Introduce virtual tools to support social learning.
© 2012 NetSpeed Learning Solutions. All rights reserved. 3
Housekeeping
• Close other programs.• Use Chat to send a message to the
Presenters.• Interact using Chat, Polling, and Status
Icons• To maximize your screen size, press F11
now.
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Send a Chat Message
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Send a Chat Message
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Status Icons
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What is driving your organization’s desire to develop your frontline leaders?
Opening Poll
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The Gap
75% of organizations cite leadership development as important
23% say they are effective at developing leaders internally
Source: 2010, i4cp
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Chat: Why the Gap?
Why is there a 50% gap? Why do organizations find it challenging to develop leaders internally?
© 2012 NetSpeed Learning Solutions. All rights reserved. 10
Our Story
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Our Story
We are learning architects who develop custom
solutions that drive business results.
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Leadership Development
“Given the volatility of the last year and the accelerated pace of change in the economy, companies should be treating leadership development as both an urgent survival tactic and a business opportunity.”
Jay Jamrog
SVP/Research
i4cp
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Demographic Shift
• Every single day, more than 10,000 baby boomers reach the age of 65.
• This will be true every day for the next 19 years.
Lada Nikravan
CLO
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Four Trends
• Globalization• Climate Change• Demographic Shifts• Digital Lifestyle and Work
Source: Leadership 2030 (Hay Group)
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Globalization
• Agile and collaborative• Culturally sensitive• Able to think strategically
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Climate Change
• Change agents• Balance competing demands:
- financial success- social responsibility- environmental custodianship
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Demographic Shifts
• Need to attract, motivate and retain diverse teams
• Develop and promote diverse individuals
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Digital Lifestyle and Work
• Harness the skills of digital natives• Foster collaboration • Openness, integrity and sincerity
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Chat
What is the impact of these four trends on frontline leaders in your organization?
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© 2012 NetSpeed Learning Solutions. All rights reserved. 21
Leadership requires anew approach, new mind-set,
and new skills.
Charlene Li
Open Leadership
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Command and Control?
Open andCollaborative?
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Would You Agree?
Engaging, motivating, and developing talent is a source of competitive advantage.
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Would You Agree?
Baby Boomer retirements make it imperative that organizations develop their leadership pipelines.
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Would You Agree?
Skilled supervisors and managers are better able to retain valued employees.
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Knowledge Bases
Field Experts
Libraries
Classroom Training
Online Performance Support
Communities
© 2012 NetSpeed Learning Solutions. All rights reserved. 27
NetSpeed Leadership®
1. Face-to-face Classroom Training (3 hour modules) or Webinar Training (90-minute sessions)
2. Post-class reinforcement (Electronic Magazine, NetSpeed On The Job™, and NetSpeed Coach®
3. NetSpeed Administrator™(to report the impact of training)
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GyroscopeA device that
keeps you aligned as you are pulled in
many directions
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The Guidelines:Your Leadership Gyroscope
1. Create an Optimistic Climate 2. Promote Collaborative Relationships3. Encourage Exceptional Performance4. Focus for High Impact5. Cultivate Trust
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Collaboration
“For most people success is measured in wealth and fame and power. For me, success is measured by how many shining eyes are around me.”
Ben ZanderConductor
Boston Philharmonic Orchestra
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The Guidelines:Your Leadership Gyroscope
1. Create an Optimistic Climate 2. Promote Collaborative Relationships3. Encourage Exceptional Performance4. Focus for High Impact5. Cultivate Trust
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Excellence“Be a yardstick of quality. Some people aren’t used to an environment where excellence is expected.”
Steve Jobs
Founder, Apple
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The New Blend
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The New Blend
E-learningInstructor-led web trainingPodcastingE-books
PodcastingVideoWikis or KnolsBlogs
Instructor-led classroomPublic speakersIndustry conferences
Brown-bag lunch seminarsBook groupsMentoringConsult a colleague
© 2012 NetSpeed Learning Solutions. All rights reserved. 35
Learners in the New Blend
• Assume greater responsibility for their learning• May meet face-to-face upfront to begin building
relationships then move to virtual learning• Share knowledge and experiences• Create and post content• May convene several times in web-conference
training sessions• Interact with peers in and out of the virtual
classroom
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Virtual Learning Evolves
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Three Tracks – 24 Modules
Leadership Development – 8 modulesPerformance Management – 8 modulesProfessional Development – 8 modules
Available for classroom and virtual delivery
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Post-Class Reinforcement
Job Aid CardsElectronic MagazineNetSpeed On The Job™NetSpeed Coach®NetSpeed Administrator
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Distributed at end of f2f class
Emailed after a virtual class
Job Aid Card
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NetSpeed Learning Center
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Electronic Magazine
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NetSpeed On The Job™
Online Performance Support Tool
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NetSpeed On The Job™
Available 24/7 for one year; can be emailed
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NetSpeed Coach®
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“All training impact begins with the individual.”
Robert O. BrinkerhoffTelling Training’s Story
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Individual Impact
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Manager or Third Party
Provide manager’s feedback (Level III)Skill ImprovementEffectivenessBehavioral Examples
Manager responds to third-party questionsParticipant may view manager’s feedbackParticipant may view an aggregate of 3+ third-party assessments
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Manager’s Observations
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Evaluation Results
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NetSpeed Administrator™
Tracks the progress of each participant per session
Provides participant evaluation data (Level II)Shows summary impact information (Level III)
ApplicationSkill ImprovementEffectivenessBehavioral Examples
© 2012 NetSpeed Learning Solutions. All rights reserved. 51
NetSpeed Fast Tracks™
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• Keyword Searchable• Podcasts• Videos• Knols (units of knowledge)• Blogs• Insights (expert interviews via podcast)• Three authoring levels: content manager, designated
authors, peer authors• Scheduled asynchronous courses
Integrated Learning System
© 2012 NetSpeed Learning Solutions. All rights reserved. 53
New Blend Options
1. Leadership Webinar Series – 90-minute webinars by subscription
2. Virtual Facilitator Trainer Certification (prepares trainers for virtual delivery)
3. Ability to blend synchronous with asynchronous learning at NetSpeed Fast Tracks™
© 2012 NetSpeed Learning Solutions. All rights reserved. 54
The New Blend
NetSpeed On The JobNetSpeed CoachNetSpeed Leadership(virtual)
NetSpeed Fast Tracks(Video, Blogs, Knols)
NetSpeed Leadership(face-to-face)
Ongoing coachingand managerialsupport
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Video Podcast
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Class Blog
Blogs may be “owned” by designated authors.
Blogs may also be added to online courses.
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Avatar Podcast
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Expert Insight Interviews
Keeping Your Best People with Beverly Kaye
Audio
12 – 15 minutes
Short podcasts
Downloadable
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Knols
Performance Appraisal on Purpose by Cynthia Clay
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“The central challenge for organizations today is how to leverage
learning consistently, quickly and effectively into improved performance.”
Robert O. Brinkerhoff
Telling Training’s Story
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• Deliver instructor-led (face-to-face or virtual)• Blend it with asynchronous assignments at NetSpeed Fast
Tracks™• Add video, podcasts, blogs and knols to build learner-
centric programs • Reinforce learning transfer with post-class tools• Encourage peer-to-peer collaboration and problem-solving
Developing Your Leaders
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Blended
Flexible
Collaborative
Instructor-Led
Practical
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2012 Promotion
• 20% discount on all programs or services• Minimum of $15,000 (net)• Paid in full by July 31, 2012
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Q & A
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