02 - ADM 201 - Qualified Flash Cards

8/22/2019 02 - ADM 201 - Qualified Flash Cards

1/28

Question Answer

WHICH STATEMENTS ABOUT CUSTOM SUMMARY

FORMULAS IN REPORTS ARE TRUE?

A. Reports can be grouped by a custom summary formula

result.,

B. Custom summary formulas can reference a formula field

within a report.,

C. Custom summary formulas can reference another custom

summary formula.,

D. Custom summary formulas can be used in a report built

B. Custom summary formulas can reference a formula

field within a report.

D. Custom summary formulas can be used in a report built

from a custom report type.

WHICH PROFILE IS A STANDARD PROFILE? SELECT ALL THAT

APPLY.

A. Sales User,

B. Markeng User,

C. Invoice Manager,

D. Contract Manager

B. Markeng User

D. Contract Manager

A SYSTEM ADMINISTRATOR NEEDS TO RESTRICT USERS

ABILITY TO VIEW A DASHBOARD. HOW CAN THIS BE

ACCOMPLISHED?

A. Restrict the access to the folder that the source report is

located,

B. Create a sharing rule to restrict the access

C. Edit the dashboard properties to save it in a folder that is

C. Edit the dashboard properties to save it in a folder that

is accessible to only certain people,

D. Restrict the access to the folder that the dashboard is

located


2/28

Question Answer

WHICH STATEMENT ABOUT CUSTOM SUMMARY

FORMULAS IN REPORTS IS TRUE?

A. Reports can be grouped by a custom summary formula

result.,

B. Custom summary formulas can reference a formula field

within a report.,

C. Custom summary formulas can reference another custom

summary formula.,

D. Custom summary formulas can be used in a report built B,D

WHAT CAPABILITIES DOES A SYSTEM ADMINISTRATOR HAVE

FOR TASKS?

A. Record Types can be created for tasks,

B. Tasks can have mul day events and all day events,

C. Sharing rules can be used to restrict access to Tasks,

D. Field visibility can be restricted using FLS A,B

ABILITY TO VIEW A DASHBOARD. HOW CAN THIS BE

ACCOMPLISHED?

A. Restrict the access to the folder that the source report is

located,

B. Create a sharing rule to restrict the access

C. Edit the dashboard properties to save it in a folder that isaccessible to only certain people,


located

C. Edit the dashboard properties to save it in a folder thatis accessible to only certain people,


located


3/28

Question Answer

TIME-DEPENDENT WORKFLOW WILL NOT WORK WITH

WHICH TYPE OF WORKFLOW EVALUATION CRITERIA?

A. Only when a Record is created,

B. Every me a Record is created or edited,

C. Every kind of workflow evaluaon criteria,

D. When a Record is edited and it didnt previously meet the

rule criteria B. Every time a Record is created or edited

HOW MANY CUSTOM SUMMARY FORMULAS CAN YOU

HAVE PER REPORT?

A. Unlimited,

B. 5,

C. 1,

D. 10 B. 5

WHICH TYPE OF WORKFLOW EVALUATION CRITERIA?

A. Only when a Record is created,

B. Every me a Record is created or edited,

C. Every kind of workflow evaluaon criteria,

D. When a Record is edited and it didnt previously meet the

rule criteria B

HOW MANY CUSTOM SUMMARY FORMULAS CAN YOU

HAVE PER REPORT?

A. Unlimited,

B. 5,

C. 1,

D. 10 B. 5


4/28

Question Answer

AN ADMINISTRATOR CREATED TWO PICKLIST FIELDS:

CANDY MANUFACTURER (HERSHEY, MARS) AND CANDYTYPE (SNICKERS, MILKY WAY, REECES PIECES, M&MS). IS IT

POSSIBLE TO RELATE THE FIELDS TOGETHER SO THAT THE

CANDY MANUFACTURER FIELD COULD IMPACT THE

CHOICES LISTED IN THE CANDY TYPE FIELD?

A. Yes, the Candy Manufacturer is a dependent picklist, and

the Candy Type is a controlling picklist,

B. Yes, the Candy Manufacturer is a controlling picklist and

the Candy Type is a dependent picklist,

C. Yes, the Candy Manufacturer is a Master and the Candy

Type is the Detail,

D. No, because they are both custom fields B

A. Upon opening the record,B. Upon closing the record, D. Upon saving a record

WHICH OF THE FOLLOWING IS AN EXAMPLE OF ONE-TO-

MANY RELATIONSHIPS BETWEEN STANDARD OBJECTS?

A. Opportunies to Opportunity Products,

B. Accounts to Contacts,

C. Contacts to Tickets,

D. Contacts to Accounts B. Accounts to ContactsWhich of the following are correct ways to create a lead in

Salesforce?

A. Web to Lead

B. Manual input

C. Import D. All of the Above


5/28

Question Answer

Will data be lost in the data type of a Custom Field is

changed to Number?A. Yes

B. No A. Yes

Dashboards can be created by using Standard Reports as

Source Reports?

A) True

B) False B. False

Which Feature is not available in Salesforce.com ?

A. Profile based Login Hours

B. Profile based Login IP Ranges

C. Organizaon based Login Hours

D. Organization based Login IP ranges C. Organization based Login Hours

Which of the following is the best way to make the Field

Mandatory for everyone?

A. Page Layout

B. Validaon Rule

C. Roles & Profiles

D. Checking the required box when creating the field D. Checking the required box when creating the field.

Which of the following field types cannot be used as an

External Id?

A. Text Field

B. Number Field

C. Picklist Field C. Picklist Field

Queues cannot be created on which Object in

salesforce.com?

A. Lead

B. Case C. Account C. Account


6/28

Question Answer

User Records can not be permanently deleted from

Salesforce.com.

A. True

B. False A. TrueWhich of the following objects cannot be imported via the

Salesforce.com Import Wizard? (Select All that apply)

A. Leads

B. Accounts

C. Opportunies

D. SoluonsE. Cases

C. OpportuniesE. Cases

How many fields can be enabled for tracking on a custom

Object?

A. 10

B. 20

C. 30

D. 40 B. 20

Which Import functionality of salesforce.com should be

used if one needs to import the 30,000 Cases in

Salesforce.com?

A. Import Wizard

B. Data Loader

C. A or B

B. Data Loader. The Import Wizard does not support

Cases.


7/28

Question Answera s e correc or er o opera ons w en a case s

entered?

A. Validation Rules, Workflows, Assignment Rules,

Escalaon Rules, Auto-Response Rules

B. Validation Rules, Assignment Rules, Auto-Response Rules,

Workflow Rules and Escalaon Rules

C. Assignment Rules, Validation Rules, Workflow Rules andEscalaon Rules

B. Validation Rules, Assignment Rules, Auto-ResponseRules, Workflow Rules and Escalation Rules

Which of the following best describes the Opportunity Stage

History related list?

A. By default the list shows ,ALL changes made on the

opportunity record

B. The list tracks Stage, Amount, expected Amount,

Probability, and Close Date changes

C. The list can be customized to show changes to specific

fields on the opportunity

D. None of the above

B. The list tracks Stage, Amount, Expected Revenue,

Probability, and Close Date changes


8/28

Question Answer

Universal Containers needs to track the manufacturer and

model for specific car companies. How can the systemadministrator ensure that the manufacturer selected

influences the values available for the model?

A. Create the manufacturer field as a dependent picklist and

the model as a controlling picklist.

B. Create a lookup field from the manufacturer object to the

model object.

C. Create the manufacturer field as a controlling picklist and

the model as a dependent picklist.

D. Create a multi-select picklist field that includes both

manufacturers and models.

C. Create the manufacturer field as a controlling picklist

and the model as a dependent picklist.

Which of the following permissions enables the System

Administrator Profile to edit any record, regardless of the

Sharing Model?

A.Customize Applicaon

B.Modify All Data

C.View Setup and Configuraon

D. None of the above B. Modify All Data

Which of the following fields CAN NOT be a controlling field

for Dependent Picklists?

A.Standard Picklist

B.Custom Picklist

C.Custom Mul-Select Picklist

D.Standard Checkbox

E.Custom Checkbox C.Custom Multi-Select Picklist


9/28

Question Answer

You must be a user of salesforce.com in order to

Receive an email noficaon in the case escalaon process?

A.True

B.False

B. False (you can enter up to 5 additional email addresses

outside of the Salesforce)

Case escalation rules triggered on the last modification will

be reset each time a user does which of the following

acons?

A.Reads the case

B.Adds a related comment to the case

C.Adds an acvity or sends an email from the case record

D.Edits the case D.Edits the case

When configuring Customizable Forecasting, you can set

which of the following Forecast Dates for determining

which opportunies contribute to the forecast?

A. Opportunity Close Date OnlyB.Product Date OnlyC.Schedule Date OnlyD.Commit DateE.Opportunity Close Date, Product Date, Schedule Date A. Opportunity Close Date Only

Which of the following object relaonships is NOT allowed?

A. Standard object as the master" and a custom object as

the detail

B. Custom object as the master" and a standard object as

the detail

B. Custom object as the master and a standard object as

the detail"

A Record Type may determine the default value of a picklist

field.

A.True A.True


10/28

Question Answer

The difference between an opportunity record type and a

sales process is: A.The sales process controls the stage field, the recordtype controls all other picklist fieldsB.The record type controls the stage field, the salesprocess controls all other picklist fieldsC.The record type controls the picklist fieldsD.The sales process controls all picklist fields A.The sales process controls the stage field, the recordtype controls all other picklist fieldsAssume the Organization Wide default sharing is set to

private for all objects and no sharing rules have been

created. You have two users in the Sales Rep Role, can they

view each other's data?

A.Yes

B. No. The reason is because when OWD is set to Private

only the record owner can see the records if there are no

sharing rules in place.

If you are added to a Sales Team with read/write access you

then have the ability to extend sharing on the opportunityto other users.

A.True B. False

Is it possible for users to override their own forecasts and

forecasts for users below them in the forecast hierarchy?

A. Yes

B. No A. Yes

A workflow rule runs every time an opportunity is edited,

and checks whether the amount field is greater than 1M. If

the amount of an opportunity is 2M, and the user updates

the stage field, would all, some, or no workflow actions

All, because the stage field was updated, and the amount

is greater than 1M.

A workflow action sends a task to the role US Sales Director.

There are five users in the role. When the action executes,

to which user or users will the task be assigned?

To the record owner, because there are multiple users in

the role and you can only assign one user to a task.


11/28

Question Answer

If user currency overrides org currency, then which currency

overrides user currency? Opportunity CurrencyWho may be assigned a workflow task?

(There are five correct answers.)

A. A single user

B. Mulple users

C. The record owner

D. The record creator

E. A Sales team role

F. An Account team role

A. A single user

C. The record owner

D. The record creator

E. A Sales team role

F. An Account team role

Auto Response rules work on which objects?

A. Leads and Cases

B. Leads and Accounts

C. Accounts and Opportunity

D. Account and Cases A. Leads and Cases

The formatting of reports is maintained when it is exported

via Printable View.

A. True

B. False A. True

Which one is the following is a salesforce.com definition for

a Lead?

A. Any person, organization or company that may be

interested in your products and services, that are not yet

customers

B. An organization, individual or company involved with

your business such as customers, competors and partners

C. Any potenal revenue-generang event i.e. sales deal

A. Any person, organization or company that may be

interested in your products and services, that are not yet

customers


12/28

Question Answer

An administrator notices there are too many duplicate

records, numerous sharing rules, and a large number ofmanually shared records. Which situation may this be a

symptom of?

A. Role hierarchy that has too few roles.

B. Sharing model that is too public.

C. Sharing model that is too private.

C. Sharing model that is too private. This is evident due to

the fact that there are numerous sharing rules because

the OWD is set to private for certain objects.

In Salesforce Territory Management, which statement

describes how a territory hierarchy is different from a role

hierarchy?

A. Territory hierarchy grants login access to all users in a

territory.

B. Territory hierarchy supports assigning users to multiple

territories.

C. Territory hierarchy automatically assigns users to sales

teams in the territory.

B. Territory hierarchy supports assigning users to multiple

territories.Which of the following Objects cannot be Renamed;

A. Account

B. Contact

C. Opportunity

D. Forecast D. Forecast

When you change case ownership, any associated open

activities that are owned by the current case owner are

transferred to the new owner.

A. TRUE

B. FALSE A. TRUE


13/28

Question Answer

How are the main objects in Salesforce related?

A. Through related lists and look-up

B. Through the page layout

C. Through sharingD. Through validation rules A. Through related lists and look-up

Where do you look to see how many available user licenses

there are?

A. Company profile

B. Administrator's profile

C. License agreement

D. FAQ A. Company profile

Marketing is currently targeting accounts in the technology

and manufacturing industries. The team needs quick access

to these accounts on a regular basis. What would you do?

A. Create a custom report and give all users access

B. Create a validaon rule

C. Create a list viewD Teach them to sort by industry C. Create a list view

When it comes to Leads, a markeng user can:

A. Import leads for the enre organizaon

B. Import leads solely for markeng campaigns

C. Limited to the wizard for imporng leads

D. None of the above A. Import leads for the entire organization


14/28

Question Answer

One of your users receives an error message when they try

to log in. To assess, look in his:

A. User record

B. User profile

C. Either a or b

D. None of the above

A. User record. Look at the login history to see there are

any error messages.

The OWD control is the only tool to restrict access and it

establishes a baseline level of access if you don't own the

record.

A. True A. True

The role hierarchy provides

A. Record level access

B. Data the user can seeC. Vercal visibility

D. All of the above D. All of the aboveWHEN YOU TRANSFER OWNERSHIP OF AN ACCOUNT, THE

NEW OWNER WILL ALSO GAIN OWNERSHIP OF THE

FOLLOWING RECORDS RELATED TO THE TRANSFERRED

ACCOUNT AUTOMATICALLY:

A. Any notes that belong to the exisng owner.,

B. All contacts that belong to the exisng owner.

D. All open activities assigned to the existing owner. Note

that completed activities will not be transferred.

WHICH OF THE FOLLOWING ARE SETTING OPTIONS FOR THE

USER INTERFACE?

A. Enable Collapsible Secons,

B. Show Quick Create,

C. Show customer Sidebar Components on All Pages,

D. Transfer all Open Opportunies.,

E. Enable Drag-and-drop scheduling on List Views,

F. Enable Chatter

A. Enable Collapsible Secons,

B. Show Quick Create,

C. Show customer Sidebar Components on All Pages

E. Enable Drag-and-drop scheduling on List Views


15/28

Question Answer

WHICH STATEMENT IS TRUE REGARDING CHATTER

GROUPS?

A. Private groups are not displayed in the Groups tab.,

B. Private group posts are visible to the owner and anyone

above in the role hierarchy.,

C. Users with the Manage Chatter Groups" profile

permission can create groups.,

C. Users with the Manage Chatter Groups" profile

permission can create groups.,

A SYSTEM ADMINISTRATOR WANTS TO RESTRICT THE

ABILITY FOR SALES REP USERS TO CREATE NEW RECORDS

WITH THE PLATINUM SALES RECORD TYPE. WHAT OPTIONS

DOES HE HAVE?

A. Take away the ability for the Sales Rep users to create

new records,

B. Update the profile to remove the Platinum Sales record

type from the Sales Rep users, C. Make the record type hidden to all Sales Rep users and

then a sharing rule to share it to those that need it,

B. Update the profile to remove the Platinum Sales record

type from the Sales Rep users.

WHAT IS THE MAXIMUM NUMBER OF RECORDS TO BE

PRINTED IN THE PRINTABLE VIEW OF A LIST VIEW?

A. 2000,

B. 100,

C. 1000,

D. 200 C. 1000

How would an admin change the fields that appear on a

look up hover?

Admin would change the mini page layout section in the

page layout section.

What are the three main items to know when it comes to

Related Lists?

1. Move over a related list to see if its customizable

2. 10 Columns max

3. Most standard related lists are customizable


16/28

Question Answer

What are the benefits of using Record Types?

1. Helps you implement custom business processes by

associang them to specific page layouts.

2. Allows you to define different sets of picklist values for

both standard and custom picklists.

3. Allows you to control which page layout users can see.

Campaign members can be (check all that apply):

A. Leads

B. Contacts

C. Accounts

A. Leads

B. Contacts

What are the steps for login authorization?

Check profile login hours

Check profile IP range, if defined

If no profile IP range defined:

- If browser has SF cookie, login is allowed

- If within org IP range, login is allowed

What are the different email template types?

A. TextB. HTML with leerhead

C. Custom HTML

D. Visualforce

How many external ID's can you have per object?

A. 3

B. 10

C. 15

D. 20 A. 3

What is a benefit of using and Import Wizard instead of the

Data Loader Import Wizard has de-dup capabilities


17/28

Question Answer

Is it possible for different users to get different results from

running the same report?

A. Yes

B. No

A. Yes. A user's permissions determine what data is visible

in the report that they create. If the data is invisible to

them, then the report will reflect that.

List 4 Dashboard Components

-Chart

-Table

-Metric

-Gauge

Chart Types

-Bar

-Line

-Donut

-Funnel

-Scatter

Record types are used to implement custom business

processes by associating them to specific Page Layouts

How do you specify the following in a formula field : theyear of the custom date field(date_c) should be the current YEAR(date_c) =YEAR(today())

Workflow tasks may be assigned to which of the following:

A. User

B. Role

C. Record Owner

D. Record Creator

E. Sales Team Role

F. Account team

G. None of the above

A. User

B. Role

C. Record Owner

D. Record Creator

E. Sales Team Role

F. Account team


18/28

Question Answer

The automated case user will be listed on the case history

for all acons that are system defined, including:

A. When a case is automatically assigned using assignment

rules

B.When a case is escalated

C.When a case is created online via Web-to-Case

A. When a case is automatically assigned using assignment

rules

B.When a case is escalated

C.When a case is created online via Web-to-Case

T/F Customizable Forecasting must be enabled for use with

Custom Fiscal years? TRUE

Condional Highlighng cannot be used for?

A. Tabular Reports

B. Summary Reports

C. Matrix Reports

D. None of the Above A. Tabular Reports

With sharing rules, one can make automatic exceptions to

the organizaon-wide default for defined sets of users.

A. True

B. False A. True

All dashboard viewers see data based on the security

settings of the Running Userregardless of their own

personal security sengs?

A. True A. True

An Account team is a set of users that normally work

together on _________?

A. Accounts

B. Leads

C. Opportunies

D. Contacts

E. Cases A. Accounts


19/28

Question Answer

Forecasng can be used with Custom Fiscal Year?

A. True

B. False B. False

What do you need to specify when you schedule a report?

A. You need user with Marketing Profile to Schedule

Reports

B. You need user permission to Schedule Reports

C. You need user to have a Manager RoleD. Click Run Report and choose Schedule Future Runs...

D. Click Run Report and choose Schedule Future Runs...from the drop-down button.

To enable Advanced Currency Management for an

organizaon, an administrator must

A. have Unlimited Edion licenses

B. request a feature license from salesforce.com

C. enable Customizable Forecasng

D. enable Multiple Currencies D. enable Multiple CurrenciesYou can use Sharing Rules to grant wider access to data. You

cannot restrict access below your OWD levels.

A. True

B. False A. True

What is the daily limit for email sendings per day per org? 1000 emails.


20/28

Question Answer

How many roles can be created per organization? 500

WHAT ARE TWO SOURCES FROM WHICH LEADS CAN BE

CREATED? (Choose 2)

A. Web-to-Lead,

B. Import Wizard,

C. Email-to-Case,

D. Connect for Outlook

A. Web-to-Lead,

B. Import Wizard,

WHAT ARE TWO SOURCES FROM WHICH CASES CAN BE

CREATED?

A. Web-to-Lead,

B. Web-to-Web,

C. Email-to-Case,

C. Email-to-Case,

D. Connect for Outlook

How many different filters can you add to a report:

A. 5

B. 10

C. 20

D. 30 C.20

Describe the parameters for using assignment rules (how

many entries, etc...)

Only one assignment rule can be acve at a me.

Each assignment rule can have 500 rule entries.

** Inacve rules CAN be used during Lead Import**

1 active rule and up to 500 rule entries OK.

What is the maximum number of members that can be

added to a campaign using the wizard? 50000

Customer portal and parter portal users do not need to

activate computers to log in. TRUE


21/28

Question Answer

What objects are part of the Sales Cloud?

A. Opportunies, Quotes, Accounts, Contacts, Products

B. Cases, Solutions, Knowledge, Entitlements, Answers,

Ideas

C. Leads, Campaigns, Forecasts

D. A and B

E. A and C E. A and C

Time-Dependent Workflow Maximum Triggers Allowed

Per Rule:

A.Maximum of 10 me triggers per rule

B.Maximum of 20 me triggers per rule A. Maximum of 10 time triggers per rule

A WORKFLOW RULE CONTAINS AN ACTION THAT SENDS A

TASK TO A ROLE CALLED GLOBAL SALES MANAGERS, WHICH

INCLUDES MULTIPLE USERS. WHEN THE WORKFLOW RULE

IS TRIGGERED, TO WHOM WILL THE TASK BE ASSIGNED?

A. All users in the Global Sales Managers role.,

B. The owner of the record that triggered the workflow

rule.,

C. A single user in the Global Sales Managers role.,

B. The owner of the record that triggered the workflow

rule.

SALES MANAGEMENT WANTS TO STAY INFORMED WHEN

BIG OPPORTUNITIES ARE BEING CLOSED. THEY HAVE

REQUESTED THAT THEY RECEIVE NOTIFICATION WHEN AN

OPPORTUNITY WITH LARGE AMOUNTS ARE CLOSED. HOW

CAN A SYSTEM ADMINISTRATOR ACCOMPLISH THIS?

A. Opportunity Update Reminders,

B. Validaon Rule,

C. Big Deal Alerts,

D. Workflow Field Updates A,C


22/28

Question Answer

A user successfully logins at 3:00 PM, What happens at

3:31 PM, if the Login hours for the users Profile are set

from 7:30 AM to 3:30 PM?

A. User is automacally Logged Out

B. User keeps working connuously without any issues

C. User is asked in a Popup window if he would like to

extend his session

D. User is logged out once he tries to do any DML (Data

Manipulation) Operation i.e. Save, Edit etc.

D. User is logged out once he tries to do any DML (Data

Manipulation) Operation i.e. Save, Edit etc.Which action must be taken to view contacts associated

with a case in the console?

A.The related lists on the case page layout must be modified

B.The custom links on the case page layout must be

modified

C.The related object on the case page layout must be

D.The mini page layout on the case page layout must be

modifiedCustomizable Forecasting is a prerequisite in order to

enable territory management?

A. True

B. False A. True

What does the dashboard snapshot on the Home Page

display?

A. Only the dashboard determined by the System

Administrator

B. You cannot display a dashboard on the Home Page

C. The first two rows of any of your available dashboards D. The first row of any available dashboards


23/28

Question Answer

If Custom Fiscal Years are enabled then you cannot use

Standard Forecasng?

A. True

B. False A. True

Is it possible to create multiple Customer Portals for your

organizaon?

A. Yes

B. No A. Yes__________ let(s) you segment your organization's data

into logical sections, making searches, reports, and list

views more meaningful to users.

A. Territory Management

B. Custom Sengs

C. Divisions D. None of the Above C. Divisions

Upon log in, the system does not immediately check for:

A. Contents of cookie it leaves on their browser

B. IP address of the User

C. User password

D. Roles & permissions D. Roles & permissions


24/28

Question Answer

A SALES REP NEEDS TO CREATE A SCHEDULE FOR HIS

OPPORTUNITY PRODUCTS. WHAT TYPES CAN HE CREATE?

A. Forecast

B. Quota

C. Revenue

D. Products

E. Quanty

F. Quality

C. Revenue,

E. Quantity

Which of the follow processes is not a standard process inSalesforce?

A. Sales Process

B. Support Process

C. Lead Process

D. Soluon Process

E. Marketing Process E. Marketing Process

What permissions override field level security?

1. modify all data

2. view all data

3. view encrypted data

When are workflow rules evaluated?

When records are created, updated and didn't previously

meet the criteria

When using Territory Management, can an opportunity be

associated with multiple territories?

No. Accounts and Users can be associated with multiple

opportunities but Opportunities can only be in one

territory.

T/F Customer portal and parter portal users do not need to

activate computers to log in. TRUE


25/28

Question Answer

The user default login hours are 8-5. The user logs in at

4:30pm and logs out at 5:01pm. What happens?

A. The user loses all unsaved data after terminating the

session.

B. User can remain in Org and nothing will happen

C. User will be prompted to see if they want to extend the

A. The user loses all unsaved data after terminating the

session.

A company wants all opportunities associated with an

account to be added in and displayed on the account record

detail page. What can the Administrator do to accomplish Create a roll up summary field on the Account object.Data validation rules impact all of the objects below

EXCEPT:

A. Accounts

B. Territories

C: Leads

D. Forecasts

B. Territories

D. Forecasts


26/28

Question Answer

Which is a capability of email-to-case? Choose 3 answers.

A.Assignment rules, escalation rules, workflow rules, and

auto-response rules are triggered when a case is created via

email-to-case

B.All customer email replies, including attachments, related

to a case are automacally associated with the case.

C.Administrators can configure settings so that contents ofan email can be mapped to custom case fields.

D.Case reports measure both inbound and outbound emails

to determine the total number of emails exchanged before

an issue is resolved.

E.A closed case can be reopened by including the text

REOPEN in the subject line of an email related to a case.

A.Assignment rules, escalation rules, workflow rules, and

auto-response rules are triggered when a case is createdvia email-to-case

B.All customer email replies, including attachments,

related to a case are automatically associated with the

case.

D.Case reports measure both inbound and outbound

emails to determine the total number of emails

exchanged before an issue is resolved.

How many times a year does Salesforce release

improvements to the applicaon?

A.2

B.3

C.1

D.continuously B. 3

Difference between sengs and permissions on a profile:

A. Sengs determine what an end user can see

B. Permissions determine what an end user can do

C. Both Above

D. Neither Above C. Both Above


27/28

Question Answer

Conditional Highlighting only applies to the first summary

field column in the table?

A. True

B. False A. True

When are formula fields recalculated?

A.Every 15 minutes

B. Aer every DML operaon

C. Every me they are seenD. Admin can set the time of Refresh C. Every time they are seen

Multiple record types may be created for every tab, with

the excepon ofA.HomeB.Accounts

C.Forecasng

D.Opportunity

E.Reports

A.Home

C.Forecasng

E.Reports

A Record Owner has the following privileges:

A. View and Edit Capabilies

B. Transfer Capabilies

C. Deleon Capabilies

D. Import Leads Capabilies

E. Import Opportunity Capabilities

A. View and Edit Capabilies

B. Transfer Capabilies

C. Deletion Capabilities

What is the number of values allowed in dependent pick

list?

A. 100

B. 200

C. 300 C. 300


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Question Answer

Upon logging-in: What does SF check?

SF checks profile settings including: license type,

username, PW (password), Content of cookie on desktop,

IP Address and Log in Hours

02 - ADM 201 - Qualified Flash Cards

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