© SmartCard Networking Forum 1 Introduction to Smartcards Workshop Prepared by Smartran Ltd for...

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© SmartCard Networking Forum

Introduction to Smartcards Workshop

Prepared bySmartran Ltd for SCNF Version 1.3 (17/09/07)

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Workshop Agenda

1. Smartcards - what are they and how do they work?

2. What are Local Authorities using them for?

3. How to get started in using smartcards.

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Welcome & Introductions

• This workshop is an opportunity for you to find out about smart media & how they can be used by Local Authorities

• Your facilitators for this workshop is:Kevin Farquharson (Smartran Ltd)[www.smartran.co.uk 01483 772241]

• It will help to understand your areas of interest and expectations from today’s workshop

• What are your objectives from today?

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General Themes linked to Smartcards

• Smartcards – Customer Centric Thinking– Improving citizens’ experience of government services – Enabling government service departments to know their

customers better

• Key Benefits and Service Areas– Reduce duplication of cards, card schemes and databases– Reduce transaction & service delivery costs– Single authentication to multiple e-gov services– Supports library, leisure, parking, public transport, schools,

access, benefits and more.

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1. What is a Smart Card?

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1. What is a Smart Card?

A plastic card usually the size of a credit card, that is embedded with either a microprocessor and a memory chip or only a memory chip.

Smart cards can hold much more information than magnetic cards and can have functions built into the card (e.g. cryptography).

You can think of it as an “old credit card" with a "brain" on it. This card-computer (brain) can be programmed to perform tasks and store information, but note that the brain is quite small - meaning that the smart card's power falls far short of your pc or notebook.

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2. What are Local Authorities using them for?

• Library

• Leisure• School • Tourism• Parking• Housing

• Transport• Identity/Entitlement• Purse

• Loyalty• Benefits

• Authentication/Access

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English National Concessionary Travel

• 291 Travel Concession Authorities (not GLA)• Implement & rollout by 1st April 2008• Must be ITSO Smartcard• Estimated 7-9 million cardholders• 140 working days left

• Conclusion = all English Authorities will be involved in a smartcard scheme in 6 months

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3. How to get started in using smartcards?

• Establish Initial Scope & Priorities– Which LA services (eg Libraries, Leisure, Schools)?– Where are the locations for these services?– What uses within the identified service areas?– Who will be involved (staff, citizens and other parties)?– What information is required for each identified use?– How are these services currently provided?

• Tip – think about the points of contact and interaction between the citizens, the LA services and current systems and processes. What happens with the current organisation and systems?

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LA Service

Location A Location B

Process 1Eg enrol

Process 2Use a service

Location C

Process 3Pay for something

LocalResident

Receptionist Teacher

Where?

What?

Who?

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Needs General Local

Government

Social

Commercial

• Independent of Technology

• Drives the scheme design/implementation.

Analysing Needs and High Level Design

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• Satisfy E-Government initiatives for access to services.• Inclusiveness and Accessibility – Easier access to services for

all groups in the community• Reduction of cash handling and the related costs.• Better citizen authentication and identity management (single

sign on for multiple agencies)• Reduce levels of fraud• Better levels of information on citizen services take-up and

preferences. • Encourage local or national initiatives such as use of public

transport.

General Needs (examples)

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• Create a cashless school meals environment• Promote tourism with better and easier access to tourist

services for visitors • Provide concessionary leisure centre cards in the locality • Help resolve parking problems in the locality.

Local Needs (examples)

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Library

NSCPSmart Card

LibraryAssistant

CardholderDatabase

LibraryBack OfficeDatabase

OvernightUpdate

Enrolment& LibraryApplication

Card Issue& Management

Local Authority

EnrolmentCCDALibrary AppE-Purse

Card Management System E-PurseTop-up

Usage data collection

Retail& Vending

Borrowing

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Leisure

LeisureReception

Enrolment& LeisureApplication



CCDALeisure AppE-Purse

Card Management SystemE-PurseTop-up

NSCPSmart Card

Retail& Vending

LeisureMember

Database

Attendance

CardholderDatabase

OvernightUpdate

Local Authority

Enrolment

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Bill Payment /Cash Collection

Customer requests:1. Rent2. C Tax3. Sundry4. Others

+or Aggregator

(Bank) Council

Card Issues Cards

BillIssues Bills,Statements& Letters

Accounts122345 £34.50134565 £21.50 234566 £21.50 …..

Pos

t &

Rec

onci

le

or e-payor payzone

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Parking

NSCPSmart Card

CouncilOffice

Car ParksBack OfficeDatabase

Citizen inserts card into ticket machine to validate parking permit and obtain automatic discount ANDcould use e-purse to buy ticket

Enrolment& ParkingApplication


Use card for car parkpayment


TicketMachine

Or Barrier

CCDACar Park AppE-Purse

E-PurseTop-up

CardholderDatabase

OvernightUpdate

Local Authority

Enrolment

Card Management System

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Staff

HR

Enrolment



CCDAE-Purse

E-PurseTop-up

NSCPSmart Card

Retail& Vending

OfficeStaff

Database

Attendance

CardholderDatabase

OvernightUpdate

Local Authority

Enrolment

DoorEntry


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Logical Application Overview

M’gmt& Mtce

Functions

CardHolder

Database

CardPersonal-

isation

ServiceSpecificM’gmt

System

Library/Leisure/Parking

Database

Bookings& ActivityHistory

Daily data Exchange

JCOP30or Mifare

Smart Card

ReceptionWorkstation

CardSecurity &

Access Ctrls

HandReader

Dual i/fMiFareJava Card

Third Party

Back OfficeWorkstation

NSCPEnrol’t

Website

Exportto PersoBureauor local

MiFareSmart Card

Third Party

Third Party

LibraryL CentreCar Park OfficeCouncil Office

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Information and Resources

• NSCP CD and Website – www.nationalsmartcardproject.org.uk– Bolton - Setting up a Smart Card Scheme - Toolkit

• Other LA experience– Smart Cities, NSCP Early Adopters, Case Studies

• SCNF – website and events www.scnf.org.uk • NSCP starter kit and other third party software• External suppliers and consultants

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Workshop Close• Summary• Questions• Feedback • Next Steps• Close

Prepared by Smartran LtdSee www.smartran.co.uk

Call 01483 772241

© SmartCard Networking Forum 1 Introduction to Smartcards Workshop Prepared by Smartran Ltd for...

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