© Herrmann Global, LLC 2014 Better Thinking. Better Performance. Better Results. The Business of...

© Herrmann Global, LLC 2014Better Thinking. Better Performance. Better Results.

The Business of Thinking®

The Business of Thinking

ThinkAbout Communicating

© Herrmann Global, LLC 2014

Whole Brain® Model

Whole Brain® and the four-color, four-quadrant graphic are registered trademarks of Herrmann Global. © Herrmann Global 2013.

LOGICALANALYTICALFACT-BASED

QUANTITATIVE

ORGANIZEDSEQUENTIAL

PLANNEDDETAILED

HOLISTICINTUITIVE

INTEGRATINGSYNTHESIZING

INTERPERSONALFEELING-BASED

KINESTHETICEMOTIONAL

DUPPERRIGHT

AUPPERLEFT

LOWERLEFT

B

LOWERRIGHT

C


Introduction

• What do you communicate about?• Who do you communicate with?• How do you communicate?• Why do you communicate?• What often happens? • What goes wrong?


Everyday Communication

• We do it all day, every day• We cannot exist without communicating• We communicate in many different ways• There are always at least two people involved — the

sender and the receiver• Sometimes we have time to think about what we are

going to say — other times we do not


COMMUN I CAT I ON

In the ThinkAbout Communicating Module we will discuss:•The impact that our thinking has on the way we communicate•The Whole Brain® Communicator to use when you have time to prepare•How to have a Whole Brain ® conversation when you have no time to prepare •How to talk from all 4 languages of the brain


• How does your thinking affect the way you communicate?

• How do the different quadrants communicate? • What are some of the characteristics of each quadrant?


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A

B

D

C

The four-color, four-quadrant graphic and Whole Brain® are registered trademarks of Herrmann Global, LLC. © Herrmann Global, LLC 2014

ThinkAbout CommunicatingHow do the 4 quadrants like to communicate?


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How Do I Communicate?

• How do you like to communicate?• What sort of things do you do?• What don’t you do?• “ThinkAbout” your everyday communication. What does

this tell you about how effective you are? What can you do to be more effective?


ThinkAbout ListeningW

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How Do I Listen?

• How do you like to listen?• What sort of things do you do?• What sort of things don’t you do?• “Think About” your everyday communication. How

effective are you as a listener? What can you do to be more effective?


Communication between people within a quadrant: Free Flow and ‘same wave length’ — but can be competitive and tribal

My most preferred quadrant is:

Name someone who is in the same quadrant as you.

How do you the two of you communicate?

A

B

D

C

Scenario 1 — Same-Quadrant



A

B

D

C

Scenario 2 — Compatible-Quadrant

Communication between people with same left or right dominance: Supportive, reinforcing — sometimes leads to a false sense of understanding

Name someone who is in a compatible quadrant with you.




A

B

D

C

Scenario 3 — Contrasting-Quadrant

Communication between people with same limbic or cerebral dominance: Additive, synergistic — difference in styles can be challenging

Name someone who is in a contrasting quadrant from you.




A

B

D

C

Scenario 4 — Cross-Quadrant

Communication between people from diagonally opposing quadrants: Complimentary but may be confrontational — misunderstanding can occur

Name someone who is in the cross-quadrant from you.




• We tend to speak the language of our most preferred quadrant

• This means that other people may not always understand us

• We tend to listen from our most preferred quadrant

• This means we may not always understand others

• When you are not sure what language to speak, the best language is Whole Brain® language


Introducing:The Whole Brain® Communicator

• Sometimes you have time to ‘ThinkAbout’ what you are going to say. Other times you do not. For example, a scheduled meeting or discussion gives you time to prepare; a chance or impromptu meeting does not.

• The Whole Brain® Communicator is for when you do have time to think about what you are going to say.


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A

B

D

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The Whole Brain® Communicator

3 What 2 Why

4 How 1 Who

♦ What is your objective?

♦ What do you want to achieve?

♦ What must everyone know?

♦ What are the key facts?

♦ What facts back up what you are saying?

♦ Are there any references/research?

♦ How much time do you have?

♦ Where it will occur?

♦ What resources will you need?

♦ How many people are involved?

♦ What constraints are you under?

♦ What approach will you use?

♦ Who is the audience?

♦ What do you know about them?

♦ What is their profile—most/least preferred quadrants?

♦ What language do they speak?

♦ What are going to do to ensure they understand you? How do they like to listen?

♦ Why are they involved?

♦ Why are talking to them?

♦ Why do they need to know?

♦ Why is it important to them?

♦ What other significant issues are involved?

♦ What are the main points to get across?


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A

B

D

C


Facts to get across? Industry/Economy Organizational Issues Need to improve

Need to understand impact they have on profitability of business

Main points to get across Competitive market forcing New work practices Need to do things differently next

year

Mostly long-term employees Average age 45 Variety of profiles, mainly A/B Tend to be conservative,

production driven, concerned about output and quality

Series of small group meetings Present facts, figures and big

picture Ask for commitment Answer any questions openly Do quickly, all in one week

The Whole Brain® Communicator Explaining the Corporate Objectives to My Staff

3 What 2 Why

4 How 1 Who


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A

B

D

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The Situation:Plan and Prepare a Policy Statement

3 What 2 Why

4 How 1 Who


Buying a house

My career path

Starting my own business

Moving house

Building a house

The perfect Christmas

The family vacation

Educating the children

Getting married

A weekend away

My favorite possession

Doing the garden

My best birthday

The perfect dinner party

Going camping

Having children

Cleaning the house

The family finances

Asking someone to marry you

Writing a book

Topic List to Chose From

ChatAbout


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A

B

D

C


The Whole Brain® Communicator

3 What 2 Why

4 How 1 Who


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ThinkAbout ListeningW

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Module Summary

• We speak from our most preferred quadrant.• We hear from our most preferred quadrant.• Communication works well when people have the same

preferences.• Communication can become harder when people have

different preferences.• The best communication tends to be whole brained.


Connect with us:

Better Thinking. Better Performance. Better Results.

828.625.9153 l herrmannsolutions.com

© Herrmann Global, LLC 2014Better Thinking. Better Performance. Better Results.

The Business of Thinking Series

Start Thinking

ThinkAbout Communicating

ThinkAbout Creative Thinking

ThinkAbout Decision Making

ThinkAbout Problem Solving

ThinkAbout Teams

ThinkAbout Your Customer

© Herrmann Global, LLC 2014 Better Thinking. Better Performance. Better Results. The Business of...

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