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Transcript of © 2015 Herrmann Global, LLC Better Thinking. Better Performance. Better Results. The Business of...
© 2015 Herrmann Global, LLCBetter Thinking. Better Performance. Better Results.
The Business of Thinking®
The Business of Thinking®
ThinkAbout Problem Solving
© 2015 Herrmann Global, LLCBetter Thinking. Better Performance. Better Results.
Sections of ThinkAbout Problem Solving1. Whole Brain® Problem Solving
2. Partnering for Better Problem Solving
3. Flexing to Solve Problems
4. The Problem Behind the Problem
© 2015 Herrmann Global, LLCBetter Thinking. Better Performance. Better Results.
Participant Workbook
© 2015 Herrmann Global, LLCBetter Thinking. Better Performance. Better Results.
Section 1:Whole Brain®
Problem Solving
Problem Solving Methods
“Survival”
The Whole Brain® Model
The Whole Brain® at Work
Action Plan
© 2015 Herrmann Global, LLCBetter Thinking. Better Performance. Better Results.
Learning Objectives
At the end of this section, you will be able to:
Understand how your thinking preferences affect the way you solve problems.
Appreciate how others’thinking preferences can impact the problem-solving process.
Leverage Whole Brain® Thinking in problem solving.
© 2015 Herrmann Global, LLCBetter Thinking. Better Performance. Better Results.
Problem Solving Methods
• Root Cause Analysis (RCA)• Fishbone (Ishikawa) Diagram• GROW Model• 8D• TRIZ
G Goal
R Reality
O Obstacles/Options
W Way Forward
© 2015 Herrmann Global, LLCBetter Thinking. Better Performance. Better Results.
“Survival”
• A sextant (instrument measures longitude and latitude at sea)• A shaving mirror• Mosquito netting• A 25 liter container of water• Case of army rations• Maps of Atlantic Ocean• A floating seat cushion• A 10 liter can of oil/gasoline mixture• A small transistor radio• 20 square feet of opaque plastic sheeting• A can of shark repellant• One bottle of 160% proof rum• 15-foot nylon rope• 2 boxes of chocolate bars• An ocean fishing kit with pole
Source: http://insight.typepad.co.uk/lost_at_sea.pdf
© 2015 Herrmann Global, LLC
Our Four Different Selves
The four-color, four-quadrant graphic and Whole Brain® are registered trademarks of Herrmann Global, LLC.
A
B
D
C
AnalyzesQuantifies
Is logicalIs critical
Is realisticLikes numbers
Knows about moneyKnows how things work
InfersImaginesSpeculatesTakes risksIs ImpetuousBreaks rulesLikes surprisesIs curious / Plays
Takes preventive actionEstablishes procedures
Gets things doneIs reliableOrganizes
Is neatTimelyPlans
Is sensitive to othersLikes to teachTouches a lotIs supportiveIs expressiveIs emotionalTalks a lotFeels
© 2015 Herrmann Global, LLC
A
B
D
C
The four-color, four-quadrant graphic and Whole Brain® are registered trademarks of Herrmann Global, LLC.
Problem-Solving Walk Around
• Having a technical perspective• Checking the numbers closely• Examining things critically• Concentrating on fixing it• Calling in an expert• Analyzing in depth• Doing research
• Making a plan• Minimizing the risk• Taking first things first• Organizing the information• Focusing on time and timelines• Searching for overlooked details• Considering steps to be completed
• Getting excited, maybe impatient• Generating lots of “crazy” ideas
• Looking for new perspectives• Breaking the rules to solve• Looking at “the big picture”
• “Sleeping on it”• Brainstorming
• Talking it out• Building a team
• Calling a friend for help• Listening to own intuition
• Getting emotionally engaged• Considering own values/feelings
• Persuading those involved to help
© 2015 Herrmann Global, LLCBetter Thinking. Better Performance. Better Results.
The Whole Brain at Work
© 2015 Herrmann Global, LLCBetter Thinking. Better Performance. Better Results.
“Survival”
15 A sextant 1A shaving mirror14 Mosquito netting3A 25 liter container of water4Case of army rations13 Maps of Atlantic Ocean9A floating seat cushion2A 10 liter can of oil/gasoline mixture12 A small transistor radio520 square feet of opaque plastic sheeting10 A can of shark repellant11 One bottle of 160% proof rum8 15-foot nylon rope62 boxes of chocolate bars7An ocean fishing kit with pole
Source: http://insight.typepad.co.uk/lost_at_sea.pdf
© 2015 Herrmann Global, LLCBetter Thinking. Better Performance. Better Results.
Coast Guard Expert Analysis
© 2015 Herrmann Global, LLCBetter Thinking. Better Performance. Better Results.
Coast Guard Expert Analysis
© 2015 Herrmann Global, LLC
• Your thinking preferences play a big part in how you go about solving problems individually and as a team.
• Engaging people with other thinking preferences will make the problem-solving process more inclusive.
• You may need to stretch into your less-preferred quadrant(s) to arrive at a more whole-brained solution.
Key Thoughts
© 2015 Herrmann Global, LLCBetter Thinking. Better Performance. Better Results.
Learning Objectives Outcomes
At the end of this section, you will be able to:
Understand how your thinking preferences affect the way you solve problems.
Appreciate how others’thinking preferences can impact the problem-solving process.
Leverage Whole Brain® Thinking in problem solving.
© 2015 Herrmann Global, LLC
Consider the problems that you have had to solve in the past – in the work place or in your personal life.
•Take a few moments to write down your observations of the effects of your own thinking preferences, and also of a team’s thinking preferences, on problem solving.
•What will you do differently, when confronted with a problem that needs to be solved?
Action Plan
© 2015 Herrmann Global, LLCBetter Thinking. Better Performance. Better Results.
Section 1:Whole Brain®
Problem Solving
End of Section 1
Next:
Partnering for Better Problem Solving
© 2015 Herrmann Global, LLCBetter Thinking. Better Performance. Better Results.
Section 2:Partnering for Better Problem
Solving
What’s for Lunch?
Thinking Partnerships
Invite Cross-Training
Action Plan
© 2015 Herrmann Global, LLCBetter Thinking. Better Performance. Better Results.
Learning Objectives
At the end of this section, you will be able to:
Recognize the role each quadrant plays in problem solving.
Leverage contrasting thinking preferences to increase possibilities.
Use the Problem-Solving Walk-Around to create a problem-solving process.
© 2015 Herrmann Global, LLC
"Thinking styles play a part in one of the most important factors in a team’s ability to innovate and solve problems – its diversity.
Because diversity is critical to successful idea generation inteams, the greater the diversity, the exponentially greater the number of ideas a team can generate in response to a problem or opportunity."
Associate Professor of English Margaret (Margo) Lukens
© 2015 Herrmann Global, LLC
University of Maine – Cross-Training
A
CB
DD
The four-color, four-quadrant graphic and Whole Brain® are registered trademarks of Herrmann Global, LLC.
© 2015 Herrmann Global, LLC
Cross-Training
“Cross-training refers to an athlete training in sports other than the one that the athlete competes in, with a goal of improving overall performance.
It takes advantage of the particular effectiveness of each training method, while at the same time attempting to negate the shortcomings of that method by combining it with other methods that address its weaknesses.”
- Wikipedia
© 2015 Herrmann Global, LLC
Invite Cross-Training
Select one problem: • Delayed delivery times repeatedly with certain customers• Personnel problem – two team members are disagreeable• The need to create new procedures for processing orders• Implementation of management’s decision for two team
members to job share, splitting a role • Training is to be put online, to include regional divisions• Your organization feels the need for an online presence
You are not to solve the problem.Discuss what beneficial ideas and questionsmight come from each of the four quadrants.
© 2015 Herrmann Global, LLC
• People with different thinking preferences solve problems differently.
• Partnering with a co-worker can increase possible solutions and opportunities.
• The application of the Problem-Solving Walk-Around creates a problem-solving process that includes all preferences.
Key Thoughts
© 2015 Herrmann Global, LLCBetter Thinking. Better Performance. Better Results.
Learning Objectives Outcomes
At the end of this section, you will be able to:
Recognize the role each quadrant plays in problem solving.
Leverage contrasting thinking preferences to increase possibilities.
Use the Problem-Solving Walk-Around to create a problem-solving process.
© 2015 Herrmann Global, LLC
Take a few moments to create a problem-solving network.
Identify a list of people who have thinking preferences that contrast with yours, who can add fresh perspectives to your problem-solving process.
Action Plan
© 2015 Herrmann Global, LLCBetter Thinking. Better Performance. Better Results.
Section 2:Partnering for Better Problem
Solving
End of Section 2
Next:
Flexing to Solve Problems
© 2015 Herrmann Global, LLCBetter Thinking. Better Performance. Better Results.
Section 3:Flexing to Solve
Problems
Natural Problem-Solvers
“Think Outside the Box”
Whole Brain® Problem Solving
Using the Whole Brain® Problem Solver
Action Plan
© 2015 Herrmann Global, LLCBetter Thinking. Better Performance. Better Results.
Learning Objectives
At the end of this section, you will be able to:
Identify your tendencies in solving problems.
Think beyond your own perspective to more effectively solve problems.
Utilize various techniques to improve your problem solving skills.
© 2015 Herrmann Global, LLCBetter Thinking. Better Performance. Better Results.
Natural Problem Solvers
© 2015 Herrmann Global, LLC
Connect the Dots
Connect all 9 dots by drawing 4 straight consecutive lines.
© 2015 Herrmann Global, LLC
“First-rate intelligence: The ability to hold two opposed ideas in the mind at the same time, and still retain the ability to function.”
F. Scott Fitzgerald
Optical Illusions
© 2015 Herrmann Global, LLC
Situational “Stretch”
“Life is like a ten speed bicycle – we all have gears that we never use.”
- Charles Schultz
The four-color, four-quadrant graphic and Whole Brain® are registered trademarks of Herrmann Global, LLC.
© 2015 Herrmann Global, LLC
Whole Brain® Problem Solver
A. What are the key facts? Who? What? When? Where? Why?
B. Do I have all the details? Is there an important bit I am
missing?
C. What does my intuition tell me? What do other people feel
about it?
D. What is the main issue? Am I missing any links?A. Based purely on the facts ...
B. From an organizational point of view ...
C. From a people perspective ...
D. From a big-picture holistic view ...
A. What tools, techniques, and technology can we use?
B. What processes, procedures, or structures could we use?
C. Who else can help us solve this?
D. What wild, outside-of-the-box ideas can you think of?
A. What resources do we need?
B. What are the action steps?
C. Who do we need to involve, and are they available?
D. How will we know that we are getting maximum results from the solution?
1.
Gather the facts
2.
Define the
problem
3.
Develop
solutions, then
select the best
solution (circle it)
4. Implement the
best
The Step The Questions The Answers
© 2015 Herrmann Global, LLC
Whole Brain® Problem Solver - Step 1
1.
Gather the facts
A. What are the key facts? Who? What? When? Where? Why?
B. Do I have all the details? Is there an important bit I am
missing?
C. What does my intuition tell me? What do other people feel
about it?
D. What is the main issue? Am I missing any links?
The Step The Questions The Answers
© 2015 Herrmann Global, LLC
Whole Brain® Problem Solver - Step 2
2.
Define the
problem
A. Based purely on the facts ...
B. From an organizational point of view ...
C. From a people perspective ...
D. From a big-picture holistic view ...
The Step The Questions The Answers
© 2015 Herrmann Global, LLC
Whole Brain® Problem Solver - Step 3
3.
Develop
solutions then
select the best
solution (circle
it)
3.
Develop
solutions, then
select the best
solution (circle it)
A. What tools, techniques, and technology can we use?
B. What processes, procedures, or structures could we use?
C. Who else can help us solve this?
D. What wild, outside-of-the-box ideas can you think of?
The Step The Questions The Answers
© 2015 Herrmann Global, LLC
Whole Brain® Problem Solver - Step 4
4. Implement the
best
A. What resources do we need?
B. What are the action steps?
C. Who do we need to involve, and are they available?
D. How will we know that we are getting maximum results from the solution?
The Step The Questions The Answers
© 2015 Herrmann Global, LLCBetter Thinking. Better Performance. Better Results.
Using the Whole Brain® Problem SolverSelect one problem to work through using the Whole Brain®
Problem Solver:
• Delayed delivery times repeatedly with certain customers• Personnel problem – two team members are disagreeable• The need to create new procedures for processing orders• Implementation of management's decision for two team
members to job share, splitting a role • Training is to be put online, to include regional divisions• Your organization feels the need for an online presence
© 2015 Herrmann Global, LLCBetter Thinking. Better Performance. Better Results.
Fresh Eyes
“It's so much easier to suggest solutions
when you don't know too much
about the problem.”
Malcom S. Forbes
© 2015 Herrmann Global, LLC
• We tend to try to solve problems based on our own thinking preferences.
• The Whole Brain® Problem Solver can trigger new ways to think about problems that do not occur to you automatically.
• “Think outside the box” and leverage “fresh eyes,” to improve your ability to solve problems.
Key Thoughts
© 2015 Herrmann Global, LLCBetter Thinking. Better Performance. Better Results.
Learning Objectives Outcomes
At the end of this section, you will be able to:
Identify your tendencies in solving problems.
Think beyond your own perspective to more effectively solve problems.
Utilize various techniques to improve your problem solving skills.
© 2015 Herrmann Global, LLC
Action Plan
Identify an opportunity you have in the next two weeks to use the Whole Brain® Problem Solver with a group or team. Note some things you need to do to prepare for using this tool.
© 2015 Herrmann Global, LLCBetter Thinking. Better Performance. Better Results.
Section 3:Flexing to Solve
Problems
End of Section 3
Next:
The Problem Behind the Problem
© 2015 Herrmann Global, LLCBetter Thinking. Better Performance. Better Results.
Section 4:The Problem Behind the
Problem
The Elephant in the Room
“The Five Whys”
Whole Brain® Problem Solving
Action Plan
© 2015 Herrmann Global, LLCBetter Thinking. Better Performance. Better Results.
Learning Objectives
At the end of this section, you will be able to:
Identify actual problems in your organization that can be solved using the Whole Brain® method.
Analyze a problem from all four quadrants of the Whole Brain® Model.
Apply Whole Brain® problem-solving tools to solve problems.
© 2015 Herrmann Global, LLC
The Problem
What?
Who?
Why?
How
The four-color, four-quadrant graphic and Whole Brain® are registered trademarks of Herrmann Global, LLC.
© 2015 Herrmann Global, LLC
Image source: www.davepear.com
“An important and obvious topic, which everyone present is aware of, but which isn’t discussed, as
such discussion is considered to be uncomfortable.”
The Elephant in the Room
© 2015 Herrmann Global, LLC
Whole Brain® Problem Solver
Steps: 1.Gather the Facts 2.Define the Problem3.Develop Solutions4.Implement the Best
© 2015 Herrmann Global, LLC
“The Five Whys”
You woke up late.
1.Why?2.Why?3.Why?4.Why? 5.Why?
The alarm clock did not go off.The time reset to 12:00 a.m.The alarm clock lost power.The battery backup was not installed.We didn’t have a battery.
© 2015 Herrmann Global, LLC
A
B
D
C
The four-color, four-quadrant graphic and Whole Brain® are registered trademarks of Herrmann Global, LLC.
• Why does this issue affect my work?
• Why is this issue important from the big picture view?
• What broad, general issue seems to cause me to be less productive at work?
• What is it that interferes with my progress numbers, sales, quantity or quality of my work?
• When am I affected the most? (time of day/week/month/year?
• How do I cope now with this issue?
• Who else is affected?
• Who do I affect because of this issue?
• My feelings about this topic are …
Getting to the Real Problem
© 2015 Herrmann Global, LLC
Whole Brain® Problem Solver
Steps: 1.Gather the Facts 2.Define the Problem3.Develop Solutions4.Implement the Best
© 2015 Herrmann Global, LLC
• Devote the time and effort to discover the real problem, rather than focusing only on the symptoms of the problem.
• Thorough use of the Whole Brain® Problem Solver ensures that you don’t overlook least-preferred quadrant(s).
• Heterogeneous or diverse-thinking groups represent the views of all four quadrants.
Key Thoughts
© 2015 Herrmann Global, LLCBetter Thinking. Better Performance. Better Results.
Learning Objectives Outcomes
At the end of this section, you will be able to:
Identify actual problems in your organization that can be solved using the Whole Brain® method.
Analyze a problem from all four quadrants of the Whole Brain® Model.
Apply Whole Brain® problem-solving tools to solve problems.
© 2015 Herrmann Global, LLCBetter Thinking. Better Performance. Better Results.
Action Plan
A problem is not solved until action has been taken.
What are the next steps, to take action on the problem that your group solved?
Are there problems that were addressed by other groups that you can be a part of solving? If so, how can you help in that action plan?
© 2015 Herrmann Global, LLCBetter Thinking. Better Performance. Better Results.
Section 4:The Problem Behind the
Problem
End of Section 4
Next:
Think About Problem Solving Wrap Up
© 2015 Herrmann Global, LLC
A
B
D
C
The four-color, four-quadrant graphic and Whole Brain® are registered trademarks of Herrmann Global, LLC.
ThinkAbout Problem Solving
What We’ve Covered
Who Benefits
Why Whole Brain® Thinking
How We Did It
© 2015 Herrmann Global, LLC
A – What We’ve Covered
Problem-Solving MethodsProblem-Solving Walk-AroundThinking PartnershipsCross-TrainingWhole Brain® Problem SolvingWhole Brain® Problem SolverGetting to the Real Problem
© 2015 Herrmann Global, LLC
B – How We Did It
“Survival”Problem-Solving Walk-AroundThe Whole Brain at Work“What’s for Lunch?”Invite Cross-Training“Think Outside the Box”Using the Whole Brain® Problem Solver
© 2015 Herrmann Global, LLC
C – Who Benefits
SelfTeam MembersColleaguesCoworkersManagersOrganizationClientsCustomersOthers Outside our Organization
© 2015 Herrmann Global, LLC
D – Why Whole Brain® Thinking
Better Thinking. Better Performance. Better Results
© 2015 Herrmann Global, LLC
Introducing the new…
Better Thinking, In Hand
UNDERSTAND YOUR HBDI® PROFILE
APPLY THE INSIGHTS
SHARE YOUR THINKING
Learn more at http://app.hbdi.com
© 2015 Herrmann Global, LLCBetter Thinking. Better Performance. Better Results.
The Business of Thinking®
The Business of Thinking®
ThinkAbout Problem Solving
© 2015 Herrmann Global, LLCBetter Thinking. Better Performance. Better Results.
The Business of Thinking® Series
Start Thinking
ThinkAbout Teams
ThinkAbout Communicating
ThinkAbout Creative Thinking
ThinkAbout Decision Making
ThinkAbout Problem Solving
ThinkAbout Your Customer
© 2015 Herrmann Global, LLC
The four-color, four-quadrant graphic and Whole Brain® are registered trademarks of Herrmann Global, LLC. © 2014 Herrmann Global , LLC
© 2015 Herrmann Global, LLC
Connect with us:
Better Thinking. Better Performance. Better Results.
828.625.9153 l herrmannsolutions.com