- doag.org · Demand Forecasting Returns Management Oracle Retail Footprint - 2004 OracleOracle ISV...

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2008 DOAG Konferenz + Ausstellung

Juergen RottlerEVP Oracle Global Customer ServicesOracle Corporation

© 2008 Oracle Corporation 2

Danke!


Oracle CorporationScale

• $22.4B in revenue for FY08• #1 in 40 product or market categories• 320,000 customers in 145 countries• 20,000 partners • $34B on 50 acquisitions, since 2005• 85,000 employees (1 in 3 joined from acquisition) • 5 million developers in Oracle online communities

Innovation and Investment• Over 3,000 products, with over 2,000 patents• $3B Research and Development this year• 20,000 developers, running over 300,000 test scripts nightly• 6,500 customer-driven enhancements yearly • 1 million students supported• 7,500 customer support specialists, speaking 27 languages• 20,000 implementation consultants


Oracle’s Strategy

Comprehensive Industry Portfolio

Complete

Standards-Based Architecture

Open

Designed toWork Together

Integrated


• Application Server• Application Grid• SOA / Application Integration• Business Process Management • Business Intelligence• Content Management • Identity Management• Data Integration• Enterprise Portals• Collaboration• Java Development Tools• Management Tools• Hyperion Performance Mgmt

MiddlewareMiddleware

• E-Business Suite• PeopleSoft• Siebel• JD Edwards• Primavera Project Mgmt• G-Log Transportation Mgmt• Agile PLM• Governance, Risk, Compliance• Oracle Retail• Oracle Banking• Oracle Communications• Oracle Utilities/• Oracle Insurance• Oracle Public Sector/Taxation• Oracle Health Sciences

ApplicationsApplications

• OLTP Database• Data Warehousing • Analytics• Data Security• High Availability• Information Lifecycle Mgmt• In-Memory Caching• Embedded Databases• Spatial Databases• Enterprise Search• Database Development Tools• Management Tools• Database Machine• Exadata Storage

DatabaseDatabase

InfrastructureInfrastructure• Server Virtualization • Clusterware • Storage Mgmt • Management Tools• Linux Operating System


APPLICATIONSAPPLICATIONS TECHNOLOGYTECHNOLOGYEnterprise

Deals

ManufacturingIndustries

RetailIndustry

CommsIndustry

BankingIndustry

UtilitiesIndustry

InsuranceIndustry

Others

EnterpriseDeals

PerformanceManagement

IdentityManagement

ContentManagement

Middleware Management

Database

SystemsManagement

(Pending)

Expansion through Acquisitions

http://www.splwg.com/index.php

http://www.360commerce.com/display.php

http://www.mantas.com/index.html

http://www.metasolv.com/MSLV/CDA/General/Homepage.aspx

http://www.demantra.com/index.asp

http://www.oracle.com/octetstring

http://www.auptyma.com/index.htm

http://www.innodb.com/index.php

http://www.bea.com/framework.jsp?CNT=homepage_main.jsp&FP=/content


Applications UnlimitedInnovations in 2008

JDE EnterpriseOne 8.12• 5 New Products• 291 Enhancements

Siebel 8.0• 10 New Products• 366 Enhancements

JDE World A9.1• 4 New Products• 1297 Enhancements

PeopleSoft 9.0• 2 New Products• 1478 Enhancements

E-Business Suite 12• 18 New Products• 2443 Enhancements

Demantra 7.2• 3 New Products• 102 Enhancements

G-Log 5.5• 2 New Products• 40 Enhancements

Agile 9.2• 3 new Products• 431 Enhancements

CRM On Demand 15• 5 New Products• 183 Enhancements


Over 300 OEMs & Suppliers

Automotive

25 of Top 25 Electronic OEMs

High Tech

11 of Top 11

Aero & Defense

5 of Top 10 Global

Chemicals

65 of Top 100

Consumer Products

9 of Top 10 Global

Industrial Mfg

3 of Top 5 Airlines in

Fortune 500

Travel & Transport

16 of 21Fortune 500

Natural Resources

6 of Top 7

Oil & Gas

13 of Top20 Fortune 500

Utilities

20 of Top 20 Global

Banking

20 of Top 20 Global

Retail

20 of Top 20 Pharmas

Health Sciences

20 of Top 20 Global

Communications

20 of Top 20

Insurance

Industry Applications


CustomerDemand &Enterprise


Analytics CRM & Marketing LoyaltyLoyalty Call CenterCall Center SalesSales Field ServiceField Service

MarketingMarketing Order MgmtOrder Mgmt PricingPricing CTOCTOWeb StoreWeb Store

Supply ChainPlanning

Supply ChainExecution

Business OperationsMerchandise Planning

& OptimizationMerchandise Operations

Store Operations

InfrastructureIntegration and CollaborationIntegration and Collaboration

Enterprise InfrastructureEnterprise Infrastructure

Corporate Administration

Indirect ProcurementIndirect Procurement ProjectsProjects

EPMEPM FinancialsFinancials

CompensationCompensation

Human ResourcesHuman Resources Real EstateReal Estate

ITITHRHRHelpdesk

Store Inventory Mgmt

Point-of-Sale

Workforce Scheduling

Learning Mgmt

Store Helpdesk

Workforce Comms

Transportation Management

ReplenishmentOptimizationReplenishmentOptimization

SourcingSourcing

Warehouse ManagementWarehouse Management

Home DeliveryHome Delivery

Advance InventoryPlanningAdvance InventoryPlanning

Supply NetworkOptimizationSupply NetworkOptimization

Value Chain AllocationValue Chain Allocation

Value ChainCollaborationValue ChainCollaboration

PIMPIMMerchandiseFinancial Planning

Assortment Planning

Item Planning / Space Optimization

Category Mgmt

Price Optimization

Promotion Planning& Optimization

Trade Management

Invoice Match

Merchandise Management

Price Management

Sales AuditDemand Forecasting

Returns Management

Oracle Retail Footprint - 2004 OracleOracle

ISV Partners




Analytics CRM & Marketing LoyaltyLoyalty Call CenterCall Center SalesSales Field ServiceField Service

MarketingMarketing Order MgmtOrder Mgmt PricingPricing CTOCTOWeb StoreWeb Store

Supply ChainPlanning

Supply ChainExecution

Business OperationsMerchandise Planning

& OptimizationMerchandise Operations

Store Operations

InfrastructureIntegration and CollaborationIntegration and Collaboration

Enterprise InfrastructureEnterprise Infrastructure

Corporate Administration

Indirect ProcurementIndirect Procurement ProjectsProjects

EPMEPM FinancialsFinancials

CompensationCompensation

Human ResourcesHuman Resources Real EstateReal Estate

ITITHRHRHelpdesk

Store Inventory MgmtStore Inventory Mgmt

Point-of-SalePoint-of-Sale

Workforce SchedulingWorkforce Scheduling

Learning MgmtLearning Mgmt

Store HelpdeskStore Helpdesk

Workforce CommsWorkforce Comms

Transportation ManagementTransportation Management

ReplenishmentOptimizationReplenishmentOptimization

SourcingSourcing

Warehouse ManagementWarehouse Management

Home DeliveryHome Delivery

Advance InventoryPlanningAdvance InventoryPlanning

Supply NetworkOptimizationSupply NetworkOptimization

Value Chain AllocationValue Chain Allocation

Value ChainCollaborationValue ChainCollaboration

PIMPIMMerchandiseFinancial PlanningMerchandiseFinancial Planning

Assortment PlanningAssortment Planning

Item Planning / Space OptimizationItem Planning / Space Optimization

Category MgmtCategory Mgmt

Price OptimizationPrice Optimization

Promotion Planning& OptimizationPromotion Planning& Optimization

Trade ManagementTrade Management

Invoice MatchInvoice Match

Merchandise ManagementMerchandise Management

Price ManagementPrice Management

Sales AuditSales AuditDemand ForecastingDemand Forecasting

Returns ManagementReturns Management

Oracle Retail Footprint - Today


Oracle Fusion Middleware Products


Application Integration Architecture

• Integrate Oracle and non-Oracle Applications

• Easy to Change and Extend

• Upgradeable

• Built on Standard Middleware

Pre-Built Standard

Integrations

OracleE-Business Suite

G-Log

JD Edwards

Agile

3rd PartyApplicationsLegacy

Applications

Siebel

Portal

PeopleSoft

FlexCube SAP

Demantra

SPL

Retek


Oracle Content ManagementAutomating the Lifecycle for Unstructured Data

PublishRetain

Filter

Search

Create Policies

CaptureVersion

Index

Cleanse

Archive


Oracle Database ProductsHigh

AvailabilityHigh

Availability

Grid&

OLTP

Grid&

OLTP

VLDB&

ILM

VLDB&

ILM

BusinessIntelligence

&Data

Warehousing

BusinessIntelligence

&Data

Warehousing

SecuritySecurity

Management&

Change

Management&

Change


Exadata Storage Server & Oracle Database Machine

• Two new products from Oracle• HP Oracle Exadata Storage Server• HP Oracle Database Machine

• Extreme Performance• At least 10x faster than current data warehouses

• Unlimited Scalability• Linear scale-out storage, data bandwidth and processing

• Enterprise Ready• Hardware from HP and software from Oracle• All software pre-installed and configured ready to run


Oracle Beehive Software for

Enterprise Collaboration

Integrated. Secure.


Oracle Infrastructure Products

ENTERPRISE MANAGER


Backed by Oracle Services & Lifetime Support

Oracle ServicesOracle Services&&

Lifetime SupportLifetime Support

• Oracle Consulting

• Oracle Support

• Oracle Advanced Customer Services

• Oracle On Demand

• Oracle University

• Complete

• Open

• Integrated


• $14.9 billion revenue (FY08)

• 27,000 service professionals

• World’s largest software Customer Services organization

• Amongst the industry leaders in

• Customer satisfaction

• Customer retention

• Financial performance

• Innovation

• Won more awards since 2002 than any other technology company

Oracle ServicesOur Mission: Customer Success


+

Lower Cost of Ownership

Drive down labor costs through better systems management and maintenance across the entire IT solution lifecycleReduce IT asset cost through better utilization Eliminate complexity via horizontal and vertical integrationProvide clear accountability and governance

Lower Business Risk

Customer Success

Higher Business Value

+

Drive better business results through better software utilization

Accelerate new product and technology adoption

Drive competitiveness through better productivity

Improve ease of doing business with relationship focus and sound processes

Enhance speed and agility

Reduce IT project failure rate

Eliminate business disruption and single points of failure

Improve change management

Enhance security

Leverage industry and Oracle best practices to optimize results

Offer extensive technical and end-user training

Our Mission


Solution Lifecycle Framework

Business Insight

Business ImpactPLAN

MEASURE

TRANSFORM

OPTIMIZE

Accelerate Business Transformation with Measurable Results

Continuously Unlock More Value from Technology

Investments

Establish the Business Case and Roadmap for Technology

Investment

Align and Measure Business and IT

Initiatives Against Planned Objectives


AutomatedAutomated

PersonalizedPersonalized

Collaborative

How We Deliver Customer Success

CollaborativeR

eact

ive

Rea

ctiv

e

Proa

ctiv

ePr

oact

ive

Prev

entiv

ePr

even

tive

Self-

Hea

ling

Self-

Hea

ling

Cus

tom

er E

xper

ienc

e

Service Capabilities


Problem Prevention

Need To Do

Need to Know

Guided Search

Guided Resolution

Guided Problem Flow

Knowledge Base Structured Problem CatalogResolution Knowledge

Personalization Components

Personalized Services

Customer Value Opportunities

Problem and Content Infrastructure

Configuration Personalization

User Personalization

Problem Personalization

Personalized Knowledge Services


Next Generation Support

• Embedded Configuration Management• Extensive Knowledge Base &

Communities• Personalized & Proactive Service

Outcome: Customer Success

• 25% problems avoided• 40% faster problem resolution• 30% faster service request creation• 97% of problems resolved quicker

with targeted knowledge

Webstar Service Excellence Award 2003 through 2007

My Oracle Support

SSPABest Embedded Product Support

2008

+


Oracle Community10+ Million strong and growing

Communities

Customer &Partners

OracleUser Groups

OraclePartner Network

Oracle Mix

Oracle Blogs

Oracle Wiki

Oracle Technology Network (OTN) /

OSpace

My Oracle Support Community

Oracle Community –Expansive

Membership

Oracle Community –Expansive

Membership

More Channels = More Knowledge

More Channels = More Knowledge

Oracle Customers and Partners are

encouraged to be members of multiple Oracle Communities

Oracle Customers and Partners are

encouraged to be members of multiple Oracle CommunitiesCustomer and Partner

Driven – Participate in the Community Evolution

Customer and Partner Driven – Participate in the

Community Evolution

Complementary Trusted Community


Customer Needs Across the Ownership Lifecycle

• How to increase value from current deployments?

• Help with IT planning, forward looking advice?

• How to address poor adoption of technology or stalled deployments?

• What are leading practices?

• What are industry/market factors and implications for my architecture?


Comprehensive Oracle Best Practices

Business Alignment MeasurementContinuous Improvement

Data Quality DocumentationService Management

IT Roadmap DevelopmentInfrastructureSecurityFunctionality & Usability

Data & System IntegrationTestingPerformance & ScalabilityOperations

Management SupportTraining Communication

User ValueSupport & User Feedback

PROCESSPROCESS

TECHNOLOGYTECHNOLOGY

PEOPLEPEOPLE

GOVERNANCEGOVERNANCE

STRATEGYSTRATEGYValue & MetricsCustomer Experience

VisionGoals & ObjectivesOrganizational Alignment

Business AssuranceProject ManagementRelationship Management

StructurePrinciplesExecutive Sponsorship


• Solution Lifecycle management services• Database and Application Management Services• Industry specific Solution Support Centers• Remote and On-Site Expert Services

Dedicated to the continual operational improvement of Oraclesolutions and to maximizing the value of Oracle investments

Advanced Customer Services


Oracle On Demand

• Over 4.5 million users• 89% of customers on most current releases• World’s largest Linux application grid • Oracle Solution Showcase

Subscription and managed applications that help customersaccelerate business results, reduce risk, and lower costs


Oracle On Demand Portfolio

• E-Business Suite• PeopleSoft Enterprise• JD Edwards• Siebel CRM• Technology• Middleware

• Migration assistance• Implementation support• Upgrades• CEMLI management• Disaster recovery

• Beehive• Business Intelligence• Hyperion• ProfitLogic• G-Log / OTM• Demantra

• Functional service desk• Testing• Transition advisory• Governance• Security

On Demand Offerings

Extended Services


One Mission: Customer Success

Comprehensive Industry Portfolio

Complete

Standards-Based Architecture

Open

Designed toWork Together

Integrated

Lower Cost – Lower Risk – Higher Business Value

- doag.org · Demand Forecasting Returns Management Oracle Retail Footprint - 2004 OracleOracle ISV...

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