© Business & Legal Reports, Inc. 0906 Alabama Retail is committed to partnering with our members to...
-
Upload
robyn-wilkins -
Category
Documents
-
view
213 -
download
0
Transcript of © Business & Legal Reports, Inc. 0906 Alabama Retail is committed to partnering with our members to...
© Business & Legal Reports, Inc. 0906
Alabama Retail is committed to partnering with our
members to create and keep safe workplaces.
Be sure to check out all of the training tools that are available in our Safety
Library.This training tool is brought to This training tool is brought to
you byyou by
© Business & Legal Reports, Inc. 0906
Session ObjectivesYou will be able to:
• Identify the causes of workplace violence
• Spot the signs of potential violence
• Follow required security procedures
• Respond effectively to violent acts
• Recognize and respond to terrorist threats
© Business & Legal Reports, Inc. 0906
What You Need to Know• The risks of workplace violence
• Factors that contribute to violence
• Symptoms of impending violence
• Security measures to prevent violence
• Proper response to violent incidents
• Proper response to terrorist threats
© Business & Legal Reports, Inc. 0906
Sources of Violence• Employees
• Former employees
• Customers
• Other outsiders
• Criminals
• Terrorists
© Business & Legal Reports, Inc. 0906
Who’s Affected by Violence?• Victims
• Witnesses
• Co-workers
• Customers and others
© Business & Legal Reports, Inc. 0906
Encounters with Violence• 1/6 of violent crimes occur in the workplace
• Violence is the second leading cause of workplace deaths
• 18,000 are assaulted at work each week
• Violence costs industry millions a year
• Some employees face higher risks
© Business & Legal Reports, Inc. 0906
Triggers of Violence• Layoff
• Firing
• Bad-behavior warning
• Poor performance review
• Conflict with co-worker
© Business & Legal Reports, Inc. 0906
Triggers of Violence (cont.)
• Domestic violence
• Disputes with ex-partners
• Alcohol or drug abuse
• Emotional problems
• Financial difficulties
© Business & Legal Reports, Inc. 0906
Triggers of Violence (cont.)
• Customer interactions
• Robberies, muggings, etc.
• Random acts of violence
© Business & Legal Reports, Inc. 0906
Spot the SignsOf potential for violence:
• Threatening to get even
• Blaming others
• Talking about violence or weapons
• Holding grudges
© Business & Legal Reports, Inc. 0906
Spot the Signs (cont.)
Of immediate threat:
• Threatening words or moves
• Raising voice level
• Abusive language
© Business & Legal Reports, Inc. 0906
First Response• Do:
• Remain calm• Show respect• Focus on problem• Alert co-workers• Report the incident
• Don’t:• Argue or raise your voice• Mimic an angry person’s behavior
© Business & Legal Reports, Inc. 0906
Know Security Measures• Cameras, silent alarms
• Locks, coded entry
• Lighting
• Reporting procedures
• Conflict resolution training
• Counseling
© Business & Legal Reports, Inc. 0906
Follow Security Procedures• Report strangers
• Escort visitors
• Wear ID
• Lock valuables
• Report missing items or signs of break-in
• Use danger signal
© Business & Legal Reports, Inc. 0906
Work Safely After Hours• Let people know
• Avoid being alone
• Stay near phones
• Lock office door
© Business & Legal Reports, Inc. 0906
Work Safely After Hours (cont.)
• Let security know when you leave
• Walk out with someone
• Check car before getting in
• Sit near driver on public transportation
© Business & Legal Reports, Inc. 0906
Personal Security• Keep vehicle doors
locked
• Walk in busy, well-lit areas
• Walk purposefully
• Make eye contact
• Check your surroundings
© Business & Legal Reports, Inc. 0906
Personal Security (cont.)
• Go into a store if you’re followed
• Carry only the money you need
• Divide valuables on your person
• Carry items close to your body
• Check your vehicle before entering
© Business & Legal Reports, Inc. 0906
Violent Confrontations• Don’t resist a robbery
• Try to fight off physical assault
• Report the incident
• Don’t clean up until you’ve been examined
• Deal with your reaction
© Business & Legal Reports, Inc. 0906
Cyberterrorism• Company measures
• Firewall• Virus protection
• Employee practices• Never install unlicensed
software• Delete suspicious e-mail• Never reveal passwords• Avoid illegal websites
© Business & Legal Reports, Inc. 0906
CBRN• Chemical agents
• Biological agents
• Radioactive weapons
• Nuclear strikes
© Business & Legal Reports, Inc. 0906
Mail• Suspicious letters
• Don’t open• Place in plastic container• Isolate it from everyone• Report it
• Unexpected packages• Report unattended
objects• Look for bad or missing
addresses, oily stains, lopsided shapes
© Business & Legal Reports, Inc. 0906
Response to Terrorism • Turn off ventilation units
• Leave the area
• Close off area
• Call 911
• Notify your supervisor and security
• Make list of affected people
© Business & Legal Reports, Inc. 0906
Evacuate, If Necessary• Know evacuation signal
• Listen for instructions
• Shut down equipment
• Close doors and windows
• Follow exit route
• Go to assembly area
© Business & Legal Reports, Inc. 0906
Shelter in Place• Locate emergency kit
• Turn off HVAC equipment
• Go to sheltering room
• Shut windows and doors
• Seal windows, doors, and vents
• Listen to the radio
© Business & Legal Reports, Inc. 0906
The Aftermath• Signs of distress
• Withdrawing from peers
• Calling in sick• Overworking• Difficulty concentrating
• Ways of coping• Talk about it• Spend time with loved
ones• Turn TV coverage off• Seek professional help