©© 2012 SAP AG. All rights reserved. Scenario/Processes Order-to-Cash (Specified Products)...
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©© 2012 SAP AG. All rights reserved. Scenario/Processes Order-to-Cash (Specified Products) Scenario Overview Processing Outbound Deliveries Creating Sales Quotes Creating Sales Orders Initiating Outbound Delivery Processing Inspection s Scenario Explorer Open Legend Sales/ Customer Service Representat ive Scenario Description The following business roles are involved in this scenario: Supply Planner Quality Manager Inspector Warehouse Manager The Order-to-Cash (Specified Products) business scenario enables your company to produce and sell products for a specific customer demand. You can create a sales quote or sales order with a product specification that includes customer- specific requirements, plan the multilevel demand for a sales order item, and create supply for the required products. You can order and receive materials based on requirements from the customer, release the production order, and create production tasks. During task confirmation, it is ensured that only those materials that were replenished for a specific customer demand are consumed. Output products are always confirmed as specified stock. A final inspection identifies if any of the units do not conform to the customer requirements. You can post a goods issue. The system creates an outbound delivery and the products are shipped to the customer. An invoice is created based on the outbound delivery and the system updates financial accounting. Click process chevrons for details Creating Customer Invoices Processing Receivable s and Payments Procure-to- Pay Make-to- Stock Product Definition Accounts Receivable Accountant Inspector Business Value Scenario Flow + Further Information
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Transcript of ©© 2012 SAP AG. All rights reserved. Scenario/Processes Order-to-Cash (Specified Products)...
©© 2012 SAP AG. All rights reserved.
Scenario/Processes
Order-to-Cash (Specified Products)Scenario Overview
Processing Outbound Deliveries
Creating Sales Quotes
Creating Sales Orders
Initiating Outbound Delivery
Processing Inspections
Scenario Explorer
Open Legend
Sales/Customer Service Representative
Scenario Description
The following business roles are involved in this scenario:
Supply Planner
Quality Manager
Inspector Warehouse Manager
The Order-to-Cash (Specified Products) business scenario enables your company to produce and sell products for a specific customer demand.
You can create a sales quote or sales order with a product specification that includes customer-specific requirements, plan the multilevel demand for a sales order item, and create supply for the required products. You can order and receive materials based on requirements from the customer, release the production order, and create production tasks. During task confirmation, it is ensured that only those materials that were replenished for a specific customer demand are consumed. Output products are always confirmed as specified stock. A final inspection identifies if any of the units do not conform to the customer requirements.
You can post a goods issue. The system creates an outbound delivery and the products are shipped to the customer. An invoice is created based on the outbound delivery and the system updates financial accounting.
Click process chevrons for details
Creating Customer Invoices
Processing Receivables and Payments
Procure-to-Pay
Make-to-StockProduct Definition
Accounts Receivable Accountant
Inspector
Business Value
Scenario Flow
+ Further Information
©© 2012 SAP AG. All rights reserved.
Scenario/Processes
Warehouse Manager
Order-to-Cash (Specified Products)Scenario Overview
Processing Outbound Deliveries
Creating Sales Quotes
Creating Sales Orders
Initiating Outbound Delivery
Processing Inspections
Scenario Explorer
Scenario Description
The following business roles are involved in this scenario:
Click process chevrons for details
Creating Customer Invoices
Processing Receivables and Payments
Procure-to-Pay
Make-to-StockProduct Definition
Sales/Customer Service Representative
Supply Planner
Quality Manager
Inspector Inspector
The Order-to-Cash (Specified Products) business scenario enables your company to produce and sell products for a specific customer demand.
You can create a sales quote or sales order with a product specification that includes customer-specific requirements, plan the multilevel demand for a sales order item, and create supply for the required products. You can order and receive materials based on requirements from the customer, release the production order, and create production tasks. During task confirmation, it is ensured that only those materials that were replenished for a specific customer demand are consumed. Output products are always confirmed as specified stock. A final inspection identifies if any of the units do not conform to the customer requirements.
You can post a goods issue. The system creates an outbound delivery and the products are shipped to the customer. An invoice is created based on the outbound delivery and the system updates financial accounting.
<Role Name><Role Name> <Role Name>
Legend
Process mainly driven by the user
Process mainly driven by the system
Manual process not supported by the system
Process that communicates with third-party software (mouse-over for details)
Process with relevance to Financials
Related scenario
Info button with more information
Close Legend
i
Business Value
Scenario Flow
+ Further Information
©© 2012 SAP AG. All rights reserved.
Scenario/Processes
Order-to-Cash (Specified Products) Process Details: Creating Sales Quotes
Scenario Explorer
Process Description
Click process chevrons for details
Processing Outbound Deliveries
Creating Sales Orders
Initiating Outbound Delivery
Processing Inspections
Creating Customer Invoices
Processing Receivables and Payments
Procure-to-Pay
Make-to-StockCreating Sales Quotes
Approve a sales quote
Create a sales quote with product specification
X
i i
The Creating Sales Quotes business process enables you to create a sales quote and a product specification that includes customer-specific requirements with fixed terms and price conditions when a customer requests an offer for products. You can also create the sales quote on the basis of an opportunity or a lead. You enter the necessary details in the sales quote such as the account, the products, and product specifications. If product availability should be checked, you also need to enter the requested date. You can also enter further customer information as additional text. The cost of sales can be determined using product valuation, enabling you to evaluate the profitability of the sales quote. Price and discount adjustments can be made in the sales quote. After the sales quote has been created, it is submitted based on the output settings.
Further Information
Performed bySales/Customer Service Representative
In the Work CenterNew Business
Business Value
Scenario Flow
+ Further Information See alsoSales Quotes Quick GuideProduct Specifications Quick Guide
©© 2012 SAP AG. All rights reserved.
Scenario/Processes
Order-to-Cash (Specified Products) Process Details: Creating Sales Orders
Scenario Explorer
Process Description Further Information
Click process chevrons for details
Processing Outbound Deliveries
Creating Sales Quotes
Initiating Outbound Delivery
Processing Inspections
Creating Customer Invoices
Processing Receivables and Payments
Procure-to-Pay
Make-to-StockProduct Definition
Processing Outbound Delivery
Creating Customer Invoices
Creating Sales Orders
Create a sales order with product specification
Approve a sales order
X
i i
X
Performed bySales/Customer Service Representative
In the Work CenterNew Business
The Creating Sales Orders business process enables you to create a sales order with fixed terms and price conditions when a customer orders products or services. The order can be created on the basis of a quote, copying all conditions from the quote to the order or you enter the necessary details in the order such as the account, the products or services, the requested date , and customer information as additional text. The product availability is checked, and the system informs you of availability. The system can determine the cost of sales using product valuation, enabling you to evaluate the profitability of the order. After creating the order, you release it to logistics. An order confirmation form can be sent to the customer, depending on the output settings. The sales order can also be generated automatically through business-to-business communication.
Business Value
Scenario Flow
+ Further Information
See alsoSales Orders Quick GuideApproval for Sales Order
©© 2012 SAP AG. All rights reserved.
Scenario/Processes
Order-to-Cash (Specified Products) Process Details: Initiating Outbound Delivery
Scenario Explorer
Process Description
Click process chevrons for details
Processing Outbound Deliveries
Creating Sales Quotes
Creating Sales Orders
Processing Inspections
Creating Customer Invoices
Processing Receivables and Payments
Procure-to-Pay
Make-to-StockProduct Definition Initiating Outbound Delivery for
Shipment from Your Own Site
Determine ship-from location / supplier and check availability
Initiate an outbound delivery
X
ii
Click here to display process variants
The Initiating Outbound Delivery for Shipment from Your Own Site business process allows you to carry out manual availability checks and mass confirmation updates for sales order items. You can change the source of supply for sales orders and initiate the delivery process by releasing confirmed schedule lines to execution.
Further Information
Performed bySupply Planner
In the Work CenterOutbound Logistics Control
Business Value
Scenario Flow
+ Further Information
See alsoShip-From Determination and Shipment Scheduling for Customer DemandAvailability Checking Based on Scheduling
©© 2012 SAP AG. All rights reserved.
Scenario/Processes
Order-to-Cash (Specified Products) Process Details: Initiating Outbound Delivery
Scenario Explorer
Process Description
Click process chevrons for details
Processing Outbound Deliveries
Creating Sales Quotes
Creating Sales Orders
Processing Inspections
Creating Customer Invoices
Processing Receivables and Payments
Procure-to-Pay
Make-to-StockProduct Definition Initiating Outbound Delivery for
Shipment from Your Own Site
Determine ship-from location / supplier and check availability
Initiate an outbound delivery
X
ii
Click here to hide process variants
Initiating Outbound Delivery for
Shipment from
Externally-Managed Location
i
The Initiating Outbound Delivery for Shipment from Your Own Site business process allows you to carry out manual availability checks and mass confirmation updates for sales order items. You can change the source of supply for sales orders and initiate the delivery process by releasing confirmed schedule lines to execution.
Further Information
Performed bySupply Planner
In the Work CenterOutbound Logistics Control
Business Value
Scenario Flow
+ Further Information
See alsoShip-From Determination and Shipment Scheduling for Customer DemandAvailability Checking Based on Scheduling
©© 2012 SAP AG. All rights reserved.
Scenario/Processes
Order-to-Cash (Specified Products) Process Details: Processing Outbound Deliveries
Scenario Explorer
Process Description
Click process chevrons for details
Initiating Outbound Delivery
Processing Inspections
Creating Customer Invoices
Processing Receivables and Payments
…
Processing Outbound Deliveries with Tasks
Create a warehouse request
Create a warehouse task
Confirm a warehouse task and post goods issue
Accept a deviation
Finalize an outbound delivery
X
i i i i i
Click here to display process variants
The Processing Outbound Delivery with Tasks business process enables you to organize your warehouse tasks, but still allows the warehouse manager to make changes or create tasks for the warehouse worker manually.
Further Information
Performed byWarehouse Manager
In the Work CenterOutbound Logistics
Business Value
Scenario Flow
+ Further InformationSee alsoOutbound Delivery ProcessingQuick Guide for Warehouse Requests (in Outbound Logistics)
©© 2012 SAP AG. All rights reserved.
Scenario/Processes
Order-to-Cash (Specified Products) Process Details: Processing Outbound Deliveries
Scenario Explorer
Process Description
Click process chevrons for details
Initiating Outbound Delivery
Processing Inspections
Creating Customer Invoices
Processing Receivables and Payments
…
Processing Outbound Deliveries with Tasks
Create a warehouse request
Create a warehouse task
Confirm a warehouse task and post goods issue
Accept a deviation
Finalize an outbound delivery
X
i i i i i
Click here to hide process variants
Processing Outbound Deliveries Without Task Control
Processing Outbound Delivery for Externally-Managed Location
ii
The Processing Outbound Delivery with Tasks business process enables you to organize your warehouse tasks, but still allows the warehouse manager to make changes or create tasks for the warehouse worker manually.
Further Information
Performed byWarehouse Manager
In the Work CenterOutbound Logistics
Business Value
Scenario Flow
+ Further InformationSee alsoOutbound Delivery ProcessingQuick Guide for Warehouse Requests (in Outbound Logistics)
©© 2012 SAP AG. All rights reserved.
Scenario/Processes
Order-to-Cash (Specified Products) Process Details: Processing Inspections
Scenario Explorer
Process Description
Click process chevrons for details
Processing Outbound Deliveries
Creating Sales Quotes
Creating Sales Orders
Initiating Outbound Delivery
Creating Customer Invoices
Processing Receivables and Payments
Procure-to-Pay
Make-to-StockProduct Definition
Processing Inspections
Inspect samples
Record inspection results
Decide about quality
i i i
X
The Processing Inspections business process allows you to process, monitor, and analyze inspections of products, such as:• Inspections at goods receipt Receiving inspections for supplier deliveries, first articles, customer returns, and stock transfers• Inspections in production In-process control and final inspections for production• Inspections in shipping Final inspections for customer shipmentsAs part of this process, you draw and prepare samples, execute the inspection, record results, make a decision about the quality of the inspected goods, and, if necessary, trigger corrective or preventive actions.Planned inspections are triggered automatically based on a suitable logistics or production model.Unplanned inspections are triggered manually by the user.
Further Information
Performed byInspector Quality Manager
In the Work CenterQuality Control
Business Value
Scenario Flow
+ Further InformationSee alsoInspection Plans Quick GuideSample Management
©© 2012 SAP AG. All rights reserved.
Scenario/Processes
Order-to-Cash (Specified Products) Process Details: Creating Customer Invoices
Scenario Explorer
Process Description
Click process chevrons for details
Processing Outbound Deliveries
Creating Sales Quotes
Creating Sales Orders
Initiating Outbound Delivery
Processing Inspections
Processing Receivables and Payments
Procure-to-Pay
Make-to-StockProduct Definition Creating Customer Invoices
Transfer invoice requests
Release an invoice
X
i i
In the Creating Customer Invoices business process, the system creates invoice requests automatically after services have been performed or products delivered. You must transfer these requests to an invoice which is sent to the customer and passed to Cash Flow Management. You can do this manually or with an invoice run. It is possible to combine several requests into one invoice or split them into several invoices.
Further Information
Performed bySales/Customer Service Representative
In the Work CenterCustomer Invoicing
Business Value
Scenario Flow
+ Further Information See alsoCustomer Invoice ProcessingQuick Guide for Invoice Requests
©© 2012 SAP AG. All rights reserved.
Scenario/Processes
Order-to-Cash (Specified Products) Process Details: Processing Receivables and Payments
Scenario Explorer
Process Description
Click process chevrons for details
Creating Customer Invoices
Processing Externally-Initiated Payments by Incoming Bank Transfer
Enter a remittance advice
Process a bank statement
Allocate a payment
Clear a payment
i i i i…Click here to display process variants
X
The Processing Externally-Initiated Payments by Incoming Bank Transfer business process enables customer invoices, for which payment is initiated externally, to be paid by bank transfer.
Further Information
Performed byAccounts Receivable Accountant
In the Work CenterReceivables Payment Management Liquidity Management
Business Value
Scenario Flow
+ Further Information
See alsoIncoming PaymentsPayment Allocation and Clearing
©© 2012 SAP AG. All rights reserved.
Scenario/Processes
Business Value
Scenario Flow
+ Further Information
Order-to-Cash (Specified Products) Process Details: Processing Receivables and Payments
Scenario Explorer
Process Description
The Processing Externally-Initiated Payments by Incoming Bank Transfer business process enables customer invoices, for which payment is initiated externally, to be paid by bank transfer.
Click process chevrons for details
Creating Customer Invoices
Processing Externally-Initiated Payments by Incoming Bank Transfer
Enter a remittance advice
Process a bank statement
Allocate a payment
Clear a payment
X
i i i i…Click here to hide process variants
iiiiiii
Processing Externally-Initiated Payments by Incoming Check
Processing Externally-Initiated Payments by Incoming Check with Lockbox
Processing Externally-Initiated Payments by Multiple Incoming Checks
Processing Incoming Payments by Bill of Exchange
Processing Incoming Payments with Petty Cash
Processing Internally-Initiated Payments by Credit Card
Processing Internally-Initiated Payments by Direct Debit
Processing Receivables and Payments with Accounts Maintenance
Further Information
Performed byAccounts Receivable Accountant
In the Work CenterReceivables Payment Management Liquidity Management
See alsoIncoming PaymentsPayment Allocation and Clearing
©© 2012 SAP AG. All rights reserved.
Order
Create Sales Quote (with Product Specification)
Create Sales Order
Order-to-Cash (Specified Products)Business Value
Scenario Explorer
Overview
For midsize companies who sell customized or low volume products and are challenged by rising customer demands for service and value, this scenario streamlines the entire order-to-cash process.
You can become more profitable by responding efficiently to customer demand based on real-time availability information thereby growing revenue while decreasing cost of sales.
SAP Business ByDesign helps efficiently manage the order-to-cash process: From order management, planning production, and warehousing through to financial settlement.
Product specifications allow companies to easily define and maintain individual customer requirements and product variants and is fully integrated to the end-to-end business process from sales order entry through supply planning, production and procurement to outbound delivery.
The product specification is a permanent document that can be used multiple times and thereby helps to reduce master data management effort.
The product carrying costs are reduced as over production or returns can be identified by the system and then reused to cover new specific customer demand.
Quality inspection is integrated with the production process.
Management of identified stock (batches, lots) or restricted inventory.
Automatic inventory valuation for raw materials, WIP, and finished products.
Scalable process for revenue recognition supporting different accounting principles.
Built in analytics enables a drill down to the profit and loss result alongside dimensions like products, customer groups and distribution channels.
Key Benefits
Fulfill
Execute Warehouse Tasks (optional)/Post Goods Issue
Create Outbound Delivery
Settle
Create Invoice
Process to Receivables and Post to Ledger
Procure-to-Pay
Make-to-Stock
Business Value
Scenario/Processes
Scenario Flow
+ Further Information
©© 2012 SAP AG. All rights reserved.
Order-to-Cash (Specified Products) Scenario Flow
Legend
Work center in which process is performed
Business document flow
Process related to Financials
Related scenarios
Process mainly driven by the user
• Process variant1
• Process variant 2
Scenario Explorer
Work Center
Additional Application
Product Definition
Creating Sales Quote
Creating Sales Order
Processing Inspections
Initiating Outbound Delivery
Creating Customer Invoice
• Shipment from Your Own Site
• Shipment from Externally-Managed Location
• Without Task Control
• With Tasks
• Externally-Managed Location
Processing Receivables and Payments
Processing Outbound Deliveries
• Processing externally-initiated payments by incoming bank transfer
• Processing externally-initiated payments by incoming check
• … (7 more variants)
Make-to-Stock
Procure-to-Pay
New Business Sales Order OutboundLogisticsControl
Outbound Logistics
Customer Invoicing
Receivables / Payment
Management
Quality Control
Business Value
Scenario/Processes
Scenario Flow
+ Further Information
©© 2012 SAP AG. All rights reserved.
Order-to-Cash (Specified Products)Further Information
Scenario Explorer
ForumGet in touch with experts to discuss your specific requirements. To enter the community, click here.*
More DetailsSAP provides a complete product documentation, covering all aspects of the business scenario. For more details, click here.
Self-Enablement SystemsIf you want to try out the business scenario, click here.*
WIKIIn addition to the product documentation, SAP provides Wikis that describe additional aspects of SAP Business ByDesign. To access the WIKI, click here.*
Do you want to try it out? Do you need more information? Do you want to discuss with others?
VV
* Note that to access the links above you need to have a user in SAP Business Center. If you cannot access the page directly and if you are using Microsoft Internet Explorer®, please check http://support.microsoft.com/kb/890474.
Further Information
Business Value
Scenario/Processes
+
Scenario Flow
