© 2011 wheresjenny.com. Paralanguage : is nonverbal communication such as your tone, pitch or...

© 2011 wheresjenny.com

Effective Communication


VOCABULARY

Paralanguage:is nonverbal communication such as your tone, pitch or manner of speaking. An example of paralanguage is the pitch of your voice.

Disbelief: Refusal or reluctance to believe

Prejudice: Preconceived opinion not based on reason or experience.

Non-verbal cue: A non-verbal cue is a message that does not use words. Non-verbal cues can include facial expression, posture or eye contact.


Vocabulary English French

Paralanguage Paralanguage

Disbelief Incrédulité

Prejudice préjudice

Non-verbal cue communication non verbale


Body Language

Words

Tone of

Voice

Face to

Face

Elements of Communication


Body LanguageSigns of lying Using hands to improve speech Defensive

Evaluation BoredRaised Eyebrows - Disbelief


1. To boost your confidence, assume a power pose

2. To increase participation, look like you’re listening

3. To encourage collaboration, remove barriers

4. To connect instantly with someone, shake hands

5. To stimulate good feelings, smile

6. To show agreement, mirror expressions and postures

7. To learn the truth, watch people’s feet

8. To sound authoritative, keep your voice down

9. To improve your speech, use your hands

10.To improve your memory, uncross your arms and legs

Body Language


1. To boost your confidence, keep your voice down

2. To increase participation, use your hands

3. To encourage collaboration, watch people’s feet

4. To connect instantly with someone, assume a power pose

5. To stimulate good feelings, look like you’re listening

6. To show agreement, uncross your arms and legs

7. To learn the truth, smile

8. To sound authoritative, shake hands

9. To improve your speech, mirror expressions and

postures

10.To improve your memory, remove barriers

Match the following.


Tone of Voice

I didn’t say he borrowed my book.







Stress on the words in red and see how the tone of voice changes what you mean.


WordsWhen you communicate, choose your words carefully.

Recommendation Statements to avoid Alternative

Use “I” messages. “You are confusing me.”

“I am confused. Please help me understand what you mean.”

Avoid giving orders. “Wait here!” “Would you please wait here while I talk to my supervisor?”

Avoid using “should have.”

“You should have eaten less fatty foods.”

“We want you to stay healthy. These recommendations will help you.”


Recommendation Statements to avoid Alternative

Avoid using “have to”

“You have to bring your proof of address.”

“We need to review your proof of address today.”

Focus on what CAN be done.

“It’s not part of my job.”

“Let me get Lynn. She can help you with that.”

Be specific. Avoid “always” and “never.”

“You always forget your medical information.”

“You forgot your medical information on your last appointment.”


1. leaning forward in chair, nodding and smiling

2. chewing gum while talking

3. listening carefully

4. identifying feelings

5. sitting with folded arms

6. starting the session on time

7. scowling, rolling your eyes, or smiling inappropriately.

Which of these would help to improve communication?


1. Lily walks into a hospital and is greeted by the receptionist who says: “Sit over there!”

2.Lily has not been on time for the last two appointments. The receptionist says, “You’re never on time!”

3. Lily asks a question about her diabetes. The receptionist responds by saying: “It’s not my job to talk to you about diabetes.”

Your turn!Choose better words in each situation

© 2011 wheresjenny.com. Paralanguage : is nonverbal communication such as your tone, pitch or...

Documents

Transcript of © 2011 wheresjenny.com. Paralanguage : is nonverbal communication such as your tone, pitch or...