© 2010 Elaine Seat. All Rights Reserved. ASME 101: Basic Leadership Skills.

© 2010 Elaine Seat. All Rights Reserved.

ASME 101: Basic Leadership Skills


Session Objectives

To understand that leadership skills are learned habits

To learn some specific communication behaviors that help you get what you want


Why Learn Leadership Skills?

• The Best Places to Work are also the Best Performing Companies

• You’ll have more impact – be able to make more of a difference and achieve your goals

“The body of research is starting to clearly show that…what ultimately distinguishes the good from the great achievers is the development and refinement of their management skills.”

“The body of research is starting to clearly show that…what ultimately distinguishes the good from the great achievers is the development and refinement of their management skills.”


How To Learn Leadership Skills

• Disconnect between knowing the concept and doing it

• Three level process1. Personal Skills (Just You)

2. Interpersonal Skills (You and Another)

3. Group Skills (You and the team/group)


Components of Communication

• Task– The content

• Energy– The emotion, values, beliefs


Learning the Vocabulary


Learning the Rules

• Good communication skills is a matter of learning the rules

• Things to do

• Things to NOT do


The Very Worst

-- Ignoring, Changing the Subject, Me-Too’s Acting like someone doesn’t matter

You must be authentic. If you You must be authentic. If you dondon’’t care, then dont care, then don’’t act like t act like you do.you do.



2nd Worst

- Giving Advice- Looks like:

- Why don’t you….

- You should…shouldn’t…could…couldn’t

11stst Law of Communication Law of CommunicationYou can give all the advice you You can give all the advice you want, but you are wasting your want, but you are wasting your breath because people donbreath because people don’’t take t take advice.advice.

11stst Law of Communication Law of CommunicationYou can give all the advice you You can give all the advice you want, but you are wasting your want, but you are wasting your breath because people donbreath because people don’’t take t take advice.advice.


Neutral Statements

0 Restate/Paraphrase

You let them know you heard them

Anchors the conversation with a starting point


Gaining Ground

+ Paraphrasing both

CONTENT and ENERGY

You seem You seem [insert best guess [insert best guess energy word]energy word] because because [insert interpretation of [insert interpretation of CONTENT]CONTENT]

You seem You seem [insert best guess [insert best guess energy word]energy word] because because [insert interpretation of [insert interpretation of CONTENT]CONTENT]


The Best++ Paraphrasing both CONTENT and ENERGY

and adding a DOOR-OPENER

You seem You seem [insert best guess energy word][insert best guess energy word] because because [insert interpretation of CONTENT]. [insert interpretation of CONTENT]. [insert door-opener][insert door-opener]

DOOR-OPENERs: Give me an example… Tell me about… What are some details? How big a deal is this?


PRACTICE

-- So Whats, Ignoring, Me-Too’s

- Giving Advice

0 Restate or Paraphrase

+ Paraphrase Content and Energy

++ Paraphrase Content and Energy plus a Door-Opener


The Bottom Line




Contact Information

Gary Hickman

[email protected] presentation will be posted on the 2011 LTC Web Site, athttp://www.asmeconferences.org/ltc11/presentations.cfm


16

Basic Leadership Skills

© 2010 Elaine Seat. All Rights Reserved. ASME 101: Basic Leadership Skills.

Documents

Transcript of © 2010 Elaine Seat. All Rights Reserved. ASME 101: Basic Leadership Skills.