© 2005 Windelberg Consulting, LLC Automating Paul Revere: Notification Systems Are Coming Marjorie...

© 2005 Windelberg Consulting, LLC

Automating Paul Revere:Notification Systems Are Coming

Marjorie Windelberg, Ph.D.Windelberg Consulting, LLC

At the Intersection ofManagement &Information Technology

WINDELBERG CONSULTING

Copyright Marjorie Windelberg 2005. This work is the intellectual property of the author. Permission is granted for this materialto be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproducedmaterials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republishrequires written permission from the author.


Agenda

Applications Buy or Rent? Functionality

– Create and Send Notifications– Receive Notifications– Administration and Security– Reports– Information Sharing and

Interfaces Q & A


Applications


For Emergencies and More

Natural Events– Weather, Earthquakes, Fire

Man-Made Events– Accidents, Haz Mat, Blackouts

Physical Security– Terrorism, Intrusion, HVAC,

Monitoring Medical Events

– Disease Outbreak



IT and Telecom Events– Outages, Failures, Intrusions

Staffing– Critical Events– Shift Scheduling– Request for Volunteers



Notifications and Situational Updates– Calling Trees

Meeting Announcements, Reminders

Appointment Reminders Institutional Announcements


Buy or Rent?


Premises-Based Systems

Responsibilities– Implementation– Maintenance, Operation, and

Upgrades Cost Elements Considerations

– Constraints– Enhancements/Customization,

Interfaces– Capacity and Performance– Survivability


Managed Service/Hosted

Responsibilities– Implementation– Maintenance, Operation, and

Upgrades Cost Elements Considerations

– Who Runs the Hosting Center?– Redundancy? Capacity and

Performance?


Create and Send Notifications



Interface Types Message Content Identify Recipients Contact Lists Response Required? Escalation



Phone Call Parameters Prioritize Message? Categorize Notifications? Delivery Times Transmission


Receive Notifications



Receiving Devices– Voice – Email– Pagers– Wireless / SMS text messages– Instant messaging– Fax– TTY/TDD– And many more...



How Many Devices? Prioritize Devices? Schedule for Contact What If...? Alternate People to Contact? Alternatives for Notification

Retrieval Acknowledgments


Administration & Security


Administration

Administrative Authorities Maintaining Contact Lists Creating and Maintaining Profiles


Security Passwords Encryption Voice Recognition


Reports


Reports

What’s Useful in Reports Standard Reports Custom Reports Report Delivery


Information Sharing & Interfaces


Information Sharing

Attachments Libraries Collaboration Conferencing Services


Interfaces to Consider

Directory Information Building Controls and Sensors Security Dispatch Panic Buttons Mapping/GIS System


More Interfaces to Consider

IT Monitoring Systems Help Desk External Information Sources Custom Interfaces?


[email protected]

At the Intersection ofManagement &Information Technology

WINDELBERG CONSULTING


Quiz: What Was Paul Revere’s Notification Message Format?

1. One if by LAN, two if by C.

2. 1 if by land, 10 if by sea.

3. One if by land, two if by sea.

© 2005 Windelberg Consulting, LLC Automating Paul Revere: Notification Systems Are Coming Marjorie...

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